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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,351 of 16,595 decisions

Decisions

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10 May 2022 Partial Maladministration Gateway Housing Association Limited (202110301) Case 202110301 · Estate Management The complaint is about the landlord’s handling of: 10 May 2022 Partial Maladministration Home Group Limited (202013927) Case 202013927 · Managing Relations The complaint is about: The landlord’s handling of repairs to a vent and the heating system at the resident’s property. … 10 May 2022 Partial Maladministration The Guinness Partnership Limited (202119664) Case 202119664 · Managing Relations The complaint is about: The landlord’s decision not to replace the door at the property. The landlord’s communication and complaint … 6 May 2022 Partial Maladministration Ipswich Borough Council (202108079) Case 202108079 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports of Anti-Social Behaviour (ASB). handling of the complaint. 6 May 2022 Partial Maladministration Westward Housing Group Limited (202117711) Case 202117711 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s complaints handling. 4 May 2022 Partial Maladministration Acis Group Limited (202108528) Case 202108528 · Estate Management The complaint is about: The landlord’s administration of the resident’s service charge, including its decision to change the service charge … 4 May 2022 Partial Maladministration Hyde Housing Association Limited (202100238) Case 202100238 · Managing Relations The complaint is about: The landlord’s handling of repairs following a leak. The landlord’s complaint handling. 4 May 2022 Partial Maladministration Southwark Council (202010590) Case 202010590 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident’s reports of damaged flooring in her bathroom and hallway; the … 3 May 2022 Partial Maladministration Peabody Trust (202120337) Case 202120337 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about repairs and damage caused by contractors. The landlord’s … 3 May 2022 Partial Maladministration South Tyneside Council (202011890) Case 202011890 · Financial The complaint is about the landlord’s: Handling of the resident’s housing register application. Handling of the recovery of the resident’s … 29 Apr 2022 Partial Maladministration Clarion Housing Association Limited (202012087) Case 202012087 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of a rat infestation. Repairs including damp and mould. … 29 Apr 2022 Partial Maladministration Islington Council (201816165) Case 201816165 · Managing Relations This complaint is about: The landlord’s handling of persistent damp and mould issues at the property; The landlord’s handling of … 29 Apr 2022 Partial Maladministration London & Quadrant Housing Trust (202112117) Case 202112117 · Financial The complaint is about the landlord’s: Response to the resident’s request that it buy back the property. Decision to share … 29 Apr 2022 Partial Maladministration Newham Council (202106974) Case 202106974 · Managing Relations The complaint was about: The landlord’s response to the resident’s reports of a blockage in the wet-room drainage. The landlord’s … 29 Apr 2022 Partial Maladministration Notting Hill Genesis (202014370) Case 202014370 · Financial The complaint is about the landlord’s response to reports of damp and mould in the resident’s home. The complaint is … 29 Apr 2022 Partial Maladministration Paradigm Housing Group Limited (202014177) Case 202014177 · ASB/Abuse/Nuisance The complaint is about the: Support given by the landlord to the resident following her giving notice to quit the … 29 Apr 2022 Partial Maladministration Peabody Trust 2018 (202009689) Case 202009689 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: reports of antisocial behaviour (ASB). concerns about the security of … 29 Apr 2022 Partial Maladministration Places for People Homes Limited (202015387) Case 202015387 · Managing Relations This complaint is about: The landlord’s response to the resident’s concerns around the property’s omission from a historic kitchen replacement … 29 Apr 2022 Partial Maladministration Platform Housing Group Limited (202100964) Case 202100964 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about: The front gate. The heating system. 29 Apr 2022 Partial Maladministration Thames Valley Housing Association Limited (202113301) Case 202113301 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance and anti-social behaviour (‘ASB.’) request for … 29 Apr 2022 Partial Maladministration Westminster City Council (202000899) Case 202000899 · Financial The complaint is about the landlord’s handling in respect to: The resident’s reports about the current property condition and repairs. … 28 Apr 2022 Partial Maladministration A2Dominion Housing Group Limited (202016827) Case 202016827 · Financial The resident has complained about: the landlord's handling of repairs to the heating and hot water. the compensation awarded specifically … 28 Apr 2022 Partial Maladministration Clarion Housing Association Limited (202102291) Case 202102291 · Managing Relations The complaint is about the landlord’s: Response to reports of repairs required to the: Conservatory. Shed. Complaint handling. 28 Apr 2022 Partial Maladministration Hammersmith and Fulham Council (202107022) Case 202107022 · Information and data management This complaint is about the landlord’s handling of: the repairs to resolve an ongoing leak from the resident’s property into … 28 Apr 2022 Partial Maladministration Mansfield District Council (202014650) Case 202014650 · ASB/Abuse/Nuisance This complaint is about: The level of redress the landlord awarded in respect of repair issues the resident reported while … 25 Apr 2022 Partial Maladministration The Guinness Partnership Limited (202015412) Case 202015412 · ASB/Abuse/Nuisance This complaint is about: The process which led to the creation of the communal garden in 2015; The landlord’s response … 22 Apr 2022 Partial Maladministration Bolton at Home Limited (202008152) Case 202008152 · ASB/Abuse/Nuisance The complaint is about: The allocation of a neighbouring flat in 2017. The landlord’s handling of the resident’s reports of … 22 Apr 2022 Partial Maladministration London Borough of Croydon (202010302) Case 202010302 · Moving/Buying/Selling Home The complaint is about the landlord's response to: Outstanding repairs. Time taken to be decanted. Overcrowding in the property. The … 22 Apr 2022 Partial Maladministration London Borough of Croydon (202017495) Case 202017495 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB). The landlord’s handling of the … 22 Apr 2022 Partial Maladministration One Housing Group Limited (202116988) Case 202116988 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a sewage backflow and drainage issues at the … 22 Apr 2022 Partial Maladministration Southern Housing Group Limited (202106100) Case 202106100 · Managing Relations REPORT COMPLAINT 202106100 Southern Housing Group Limited 22 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 21 Apr 2022 Partial Maladministration Richmond Housing Partnership Limited (202011270) Case 202011270 · ASB/Abuse/Nuisance The complaint is regarding: The landlord’s handling of the resident’s anti-social behaviour reports (ASB). The landlord’s handling of the resident’s … 21 Apr 2022 Partial Maladministration Royal Borough of Kensington and Chelsea (202100841) Case 202100841 · ASB/Abuse/Nuisance The resident’s complaint is that the landlord has not taken appropriate steps in response to her complaint of antisocial behaviour … 20 Apr 2022 Partial Maladministration Paragon Asra Housing Limited (201911969) Case 201911969 · Managing Relations The complaint is about: the resident’s possessions going missing following the attendance of the landlord’s furniture removalists; the landlord’s response … 14 Apr 2022 Partial Maladministration Bolsover District Council (202006688) Case 202006688 · ASB/Abuse/Nuisance This complaint is about the: 14 Apr 2022 Partial Maladministration Places for People Group Limited (202113014) Case 202113014 · ASB/Abuse/Nuisance The complaint is about: The level of compensation offered by the landlord for its handling of the resident’s reports of … 13 Apr 2022 Partial Maladministration Croydon Council (202005025) Case 202005025 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: the resident’s reports of damp in her property caused by a leak … 12 Apr 2022 Partial Maladministration Gravesham Borough Council (202113158) Case 202113158 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB) by her neighbour. The landlord’s … 12 Apr 2022 Partial Maladministration Thanet District Council (202105158) Case 202105158 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns regarding: The installation of storage heaters in his property … 11 Apr 2022 Partial Maladministration Westminster City Council (202008410) Case 202008410 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s housing transfer application. The landlord’s handling of the resident’s reports … 8 Apr 2022 Partial Maladministration Gateway Housing Association Limited (202118564) Case 202118564 · Estate Management The resident has complained about the landlord’s: handling of the resident’s request to remove the tree in their garden. response … 8 Apr 2022 Partial Maladministration Network Homes Limited (202113931) Case 202113931 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of Repairs required to the roof of the property. … 7 Apr 2022 Partial Maladministration Sanctuary Housing Association (202003722) Case 202003722 · Estate Management This complaint is about the landlord’s handling of: reports made by the resident prior to 2018 of cracks to her … 6 Apr 2022 Partial Maladministration Karbon Homes Limited (202100441) Case 202100441 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s request to investigate issues of noise transference at the property. … 2 Apr 2022 Partial Maladministration A2Dominion Housing Group Limited (202104119) Case 202104119 · Estate Management The complaint concerns the landlord’s handling of: The resident’s reports of the poor condition of her property’s boundary wall. The … 1 Apr 2022 Partial Maladministration London & Quadrant Housing Trust (202105440) Case 202105440 · Managing Relations The complaint concerns the landlord’s handling of: The landlord’s response to the resident’s reports of no hot water or heating … 31 Mar 2022 Partial Maladministration Cannock Chase District Council (202109327) Case 202109327 · Financial The resident has complained about the landlord’s response to her reports of a dark patch on her property. The resident … 31 Mar 2022 Partial Maladministration East Riding of Yorkshire Council (202013275) Case 202013275 · Financial The complaints are about the landlord’s response to the resident’s concerns: About the process it followed when changing rent collection … 31 Mar 2022 Partial Maladministration Islington Council (202100013) Case 202100013 · Estate Management The resident is complaining about: The landlord’s response to his reports of scaffolding being erected outside and causing damage to … 31 Mar 2022 Partial Maladministration London & Quadrant Housing Trust (201910665) Case 201910665 · Managing Relations The complaint is regarding: The landlord’s handling of a leak in the resident’s property. The resident being left without heating …