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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,351 of 16,595 decisions

Decisions

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13 Jun 2022 Partial Maladministration Connexus Housing One Limited (202001271) Case 202001271 · ASB/Abuse/Nuisance This complaint is about: The residents’ historic concerns about various issues including: The landlord’s handling of anti-social behaviour (ASB) and … 10 Jun 2022 Partial Maladministration London & Quadrant Housing Trust (202008929) Case 202008929 · Managing Relations The complaint is about: The landlord’s decision not to install double glazed windows at the property. The associated complaints handing. 10 Jun 2022 Partial Maladministration Slough Borough Council (202007210) Case 202007210 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of Reports of damage, noise and repairs following the neighbour’s loft extension work. … 10 Jun 2022 Partial Maladministration Wealden District Council (202108318) Case 202108318 · Financial REPORT COMPLAINT 202108318 Wealden District Council 10 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 8 Jun 2022 Partial Maladministration Catalyst Housing Limited (202014121) Case 202014121 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports that bamboo was encroaching their garden from a neighbouring … 7 Jun 2022 Partial Maladministration Newham Council (202107750) Case 202107750 · Managing Relations The complaint is about the landlord’s handling of: The resident’s personal information A leak into the resident’s kitchen and his … 6 Jun 2022 Partial Maladministration Notting Hill Genesis (202119278) Case 202119278 · Financial The complaint is about: The landlord’s response to a roof leak at the resident’s property, including its handling of the … 6 Jun 2022 Partial Maladministration Sandwell Metropolitan Borough Council (202118314) Case 202118314 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about the length of time he was without heating … 6 Jun 2022 Partial Maladministration Trent & Dove Housing Limited (202122789) Case 202122789 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about the relocation of the gas meter. The landlord’s … 6 Jun 2022 Partial Maladministration West Kent Housing Association (202121456) Case 202121456 · Managing Relations The complaint is about the landlord’s: Installation of gas central heating at the resident’s property. Complaint handling. 1 Jun 2022 Partial Maladministration Tower Hamlets Council (202118126) Case 202118126 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a leak into her property and the subsequent … 31 May 2022 Partial Maladministration Central and Cecil Housing Trust (201914399) Case 201914399 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of bed bugs in his flat. the alleged antisocial … 31 May 2022 Partial Maladministration Citizen Housing (202010136) Case 202010136 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns regarding: its decision to implement contact restrictions; its request … 31 May 2022 Partial Maladministration Karbon Homes Limited (202004608) Case 202004608 · Managing Relations This complaint is about: The residents’ allegation their share in the property was mis-sold; The landlord’s response to the residents’ … 31 May 2022 Partial Maladministration London Borough of Hackney (202120353) Case 202120353 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of outstanding repairs remaining after its contractor’s works at … 31 May 2022 Partial Maladministration London & Quadrant Housing Trust (202104433) Case 202104433 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of repairs to the resident’s former property, including a decant. The landlord’s handling … 30 May 2022 Partial Maladministration Clarion Housing Association Limited (202014927) Case 202014927 · Managing Relations This complaint is about the properties offered by the landlord via its management transfer process. The related complaint handling. 30 May 2022 Partial Maladministration Dudley Metropolitan Borough Council (202109196) Case 202109196 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the … 30 May 2022 Partial Maladministration London & Quadrant Housing Trust (202108843) Case 202108843 · ASB/Abuse/Nuisance REPORT COMPLAINT 202108843 London & Quadrant Housing Trust 30 May 2022 Our approach The Housing Ombudsman’s approach to investigating and … 29 May 2022 Partial Maladministration A2Dominion Housing Group Limited (202120617) Case 202120617 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the resident’s gas safety concerns. Complaint handling. 27 May 2022 Partial Maladministration Gravesham Borough Council (202117844) Case 202117844 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of allegations of antisocial behaviour (ASB) made against the resident. The landlord’s handling … 27 May 2022 Partial Maladministration Habinteg Housing Association Limited (202113654) Case 202113654 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s concerns about other residents smoking outside the communal entrance. Handling … 27 May 2022 Partial Maladministration Southwark Council (202014304) Case 202014304 · Managing Relations The resident’s complaint is about the landlord’s handling of issues of water ingress to the property. The landlord’s complaint handling … 26 May 2022 Partial Maladministration Ashford Borough Council (202013423) Case 202013423 · ASB/Abuse/Nuisance The complaint concerns the landlord’s: Handling of the residents’ reports of antisocial behaviour from their neighbour. Handling of the residents’ … 26 May 2022 Partial Maladministration Clarion Housing Association Limited (202106696) Case 202106696 · Managing Relations This complaint is about the landlord’s handling of: the resident’s request for her internal doors to be adapted; the resident’s … 26 May 2022 Partial Maladministration London & Quadrant Housing Trust (202118979) Case 202118979 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s wet-room. The resident’s request for the wet-room to … 26 May 2022 Partial Maladministration Metropolitan Thames Valley Housing (202005847) Case 202005847 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s fire safety enquiries. Complaints handling. 26 May 2022 Partial Maladministration Onward Group Limited (202113638) Case 202113638 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s shower following a leak. The landlord’s handling of … 25 May 2022 Partial Maladministration London & Quadrant Housing Trust (202008983) Case 202008983 · Managing Relations The complaint is about: The landlord’s handling of repairs to the residents’ window. The landlord’s complaint handling. 25 May 2022 Partial Maladministration Tower Hamlets Homes (202109442) Case 202109442 · Old Property Condition migrated-2025 The complaint is about how the landlord handled: Repairs to the valve in the living room radiator. Repositioning the isolation … 24 May 2022 Partial Maladministration Southend-on-Sea Borough Council (202115415) Case 202115415 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of repairs to the communal parts of the block. … 24 May 2022 Partial Maladministration The Riverside Group Limited (202007006) Case 202007006 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of: Anti-social behaviour (ASB) by his neighbours. Repairs to … 22 May 2022 Partial Maladministration Sovereign Living Limited (202111761) Case 202111761 · Managing Relations The complaint is about the amount the landlord’s response to the resident’s reports of a leak entering his property, and … 20 May 2022 Partial Maladministration A2Dominion Housing Group Limited (202103769) Case 202103769 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a leak in the storage cupboard at her … 20 May 2022 Partial Maladministration bpha Limited (202014080) Case 202014080 · Managing Relations The leaseholder complains about the landlord’s handling of their reports of the following defects at the property: Front door seal. … 20 May 2022 Partial Maladministration Bristol City Council (202110757) Case 202110757 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: The resident’s reports of repairs (windows, damp and mould) while residing in … 20 May 2022 Partial Maladministration London & Quadrant Housing Trust (202104623) Case 202104623 · Financial The complaint is about the landlord’s response to: The resident’s request for reimbursement of costs for repair works he had … 20 May 2022 Partial Maladministration Melton Borough Council (202000883) Case 202000883 · Financial This complaint is about the landlord’s handling of: an increase in the resident’s service charges; the related complaint. 20 May 2022 Partial Maladministration Wolverhampton City Council (202117510) Case 202117510 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s concerns over smells and fumes entering her property. The landlord’s … 19 May 2022 Partial Maladministration Home Group Limited (202113815) Case 202113815 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s report of noise disturbance the resident’s request for sound proofing … 19 May 2022 Partial Maladministration Newham Council (202004315) Case 202004315 · Managing Relations The complaint is about the landlord’s responses to the resident’s: request for evidence of its findings following its investigation into … 19 May 2022 Partial Maladministration Thames Valley Housing Association Limited (202118911) Case 202118911 · Managing Relations The complaint is about the landlord’s delay in providing the resident with a move-in date to the property and its … 17 May 2022 Partial Maladministration Southwark Council (202104866) Case 202104866 · Financial This complaint is about the landlord’s handling of: the residents’ reports of an electrical fault in the property; the residents’ … 16 May 2022 Partial Maladministration Home Group Limited (202111155) Case 202111155 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Guttering repairs for the resident’s building. Communal grounds maintenance. Restrictions placed on … 14 May 2022 Partial Maladministration Runnymede Borough Council (202116044) Case 202116044 · Moving/Buying/Selling Home The complaint concerns how the landlord handled: Repairs to the property’s wetroom. The resident’s reports of damage to fencing. The … 13 May 2022 Partial Maladministration Clarion Housing Association Limited (202007394) Case 202007394 · Managing Relations The complaint concerns the landlord’s handling of: Damage caused by leaks from the upstairs flat and a decant. Reports of … 13 May 2022 Partial Maladministration Hyde Housing Association Limited (201910669) Case 201910669 · Managing Relations The resident’s complaint is about the landlord’s handling of repairs following issues of water ingress and problems with the front … 13 May 2022 Partial Maladministration Hyde Housing Association Limited (202105671) Case 202105671 · Managing Relations The complaint is about the landlord’s handling of: Work to the resident’s heating system. The resident’s concerns about staff conduct. 12 May 2022 Partial Maladministration GreenSquareAccord Limited (201911522) Case 201911522 · Managing Relations The complaint is about the landlord’s handling of: Bathroom repair works. The resident’s request for compensation for the bathroom improvements. … 11 May 2022 Partial Maladministration The Guinness Partnership Limited (202119068) Case 202119068 · Managing Relations REPORT COMPLAINT 202119068 The Guinness Partnership Limited 11 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining …