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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

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18 Jul 2022 Partial Maladministration Peabody Trust (202111521) Case 202111521 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. The landlord’s … 15 Jul 2022 Partial Maladministration Nottingham City Homes Registered Provider Limited (202109191) Case 202109191 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of uneven flooring at the property. The landlord’s handling … 14 Jul 2022 Partial Maladministration Citizen Housing (202121401) Case 202121401 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of the poor condition of her bathroom. The associated … 14 Jul 2022 Partial Maladministration Cross Keys Homes Limited (202119455) Case 202119455 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about repairs. 14 Jul 2022 Partial Maladministration Epping Forest District Council (202126995) Case 202126995 · Managing Relations The complaint is about the landlord’s handling of: A request from the resident. The formal complaint. 14 Jul 2022 Partial Maladministration Great Places Housing Association (202108239) Case 202108239 · Health and Safety (inc. building safety) The complaint is about the landlord's: Handling of the resident’s request for a new kitchen. Response to the resident’s concerns … 14 Jul 2022 Partial Maladministration Hyde Housing Association Limited (202008936) Case 202008936 · Financial This complaint is about the landlord’s handling of 14 Jul 2022 Partial Maladministration Thames Valley Housing Association Limited (202017036) Case 202017036 · Estate Management REPORT COMPLAINT 202017036 Thames Valley Housing Association Limited 14 July 2022 Our approach The Housing Ombudsman’s approach to investigating and … 13 Jul 2022 Partial Maladministration Yorkshire Housing Limited (202104766) Case 202104766 · ASB/Abuse/Nuisance The complaint concerns the landlord’s: response to the resident’s reports of neighbours incorrectly storing their bins. response to reports of … 12 Jul 2022 Partial Maladministration Clarion Housing Association Limited (202116449) Case 202116449 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of water ingress to his living room; the related … 12 Jul 2022 Partial Maladministration Southway Housing Trust (Manchester) Limited (202108884) Case 202108884 · ASB/Abuse/Nuisance The complaint is regarding the resident’s: Request to be rehoused. Reports of noise nuisance and anti-social behaviour (ASB). This investigation … 11 Jul 2022 Partial Maladministration Yorkshire Housing Limited (202123772) Case 202123772 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about: Painting works to the exterior of the property. … 8 Jul 2022 Partial Maladministration Home Group Limited (202006072) Case 202006072 · Managing Relations The complaint is about: The landlord’s handling of issues with the drainage system at the resident’s property. The landlord’s complaints … 8 Jul 2022 Partial Maladministration Livv Housing Group (202113384) Case 202113384 · Managing Relations This complaint is about the landlord’s: Response to a rat infestation at the property; Response to the resident’s related request … 7 Jul 2022 Partial Maladministration Magenta Living (202121513) Case 202121513 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s: reports of a boiler leak; request for a combination (combi) … 5 Jul 2022 Partial Maladministration Midland Heart Limited (202112571) Case 202112571 · Financial The complaint is about: The landlord’s administration of the resident’s rent account including arrears The landlord’s decision to offset his … 5 Jul 2022 Partial Maladministration Network Homes Limited (202005315) Case 202005315 · Old Property Condition migrated-2025 The complaint is about: the amount of compensation offered by the landlord in relation to repair works following the resident’s … 5 Jul 2022 Partial Maladministration Southern Housing Group Limited (202108023) Case 202108023 · Estate Management The resident’s complaint is about the landlord’s handling of: Various repairs to the communal areas, in particular to the lobby … 5 Jul 2022 Partial Maladministration York City Council (202106125) Case 202106125 · Managing Relations The complaint is about: the landlord’s handling of the resident’s reports of repairs required to the bathroom, including its decision … 4 Jul 2022 Partial Maladministration Wandle Housing Association Limited (202109612) Case 202109612 · Estate Management The complaint is about the landlord’s handling of: 1 Jul 2022 Partial Maladministration Lambeth Council (202111177) Case 202111177 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of: The resident’s reports of noise nuisance. The associated complaint. 1 Jul 2022 Partial Maladministration Metropolitan Thames Valley Housing (202016783) Case 202016783 · Managing Relations The complaint is about: The landlord’s handling of the resident’s report of pest infestation in her property. The landlord’s handling … 30 Jun 2022 Partial Maladministration Network Homes Limited (202100811) Case 202100811 · Managing Relations The complaint concerns: The landlord’s handling of a leak into the property from upstairs. The landlord’s handling of the related … 30 Jun 2022 Partial Maladministration Newlon Housing Trust (202003308) Case 202003308 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of repairs to the resident’s property. The landlord’s handling of the resident’s reports … 30 Jun 2022 Partial Maladministration One Housing Group Limited (202108365) Case 202108365 · Managing Relations The resident has complained about: The landlord’s handling of repairs to her property, in particular repairs to the intercom / … 29 Jun 2022 Partial Maladministration Clarion Housing Association Limited (202116086) Case 202116086 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of flooding in the property. 29 Jun 2022 Partial Maladministration Shepherds Bush Housing Association Limited (202105908) Case 202105908 · ASB/Abuse/Nuisance The complaint concerns: How the landlord responded to the resident’s reports of noise nuisance and antisocial behaviour (ASB). The associated … 29 Jun 2022 Partial Maladministration Slough Borough Council (202103054) Case 202103054 · Managing Relations The complaint is about the landlord’s response to: A rat infestation at the resident’s property and her request for compensation. … 29 Jun 2022 Partial Maladministration Thames Valley Housing Association Limited (202122517) Case 202122517 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of defects within the property. The landlord’s handling of … 28 Jun 2022 Partial Maladministration Audley Group Ltd (202110878) Case 202110878 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance and aggressive behaviour by his neighbour’s … 28 Jun 2022 Partial Maladministration Birmingham City Council (202107400) Case 202107400 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of a roof leak; request for a replacement door. … 28 Jun 2022 Partial Maladministration Camden Council (202108873) Case 202108873 · ASB/Abuse/Nuisance The complaint is about: The landlord's handling of the resident's reports of antisocial behaviour (ASB) in a multi-use games area. … 28 Jun 2022 Partial Maladministration GreenSquareAccord Limited (202105123) Case 202105123 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of: Mould. Window repairs. A crack in the ceiling. 28 Jun 2022 Partial Maladministration Paragon Asra Housing Limited (202103596) Case 202103596 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour. Request to install a security gate. … 24 Jun 2022 Partial Maladministration Hyde Housing Association Limited (202001828) Case 202001828 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: the resident’s request for an EWS1 form; the related complaint. 24 Jun 2022 Partial Maladministration Royal Borough of Kensington and Chelsea (202118683) Case 202118683 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s shower. Complaint handling. 24 Jun 2022 Partial Maladministration Southway Housing Trust (Manchester) Limited (202105716) Case 202105716 · Financial The complaint is about - The landlord's response to the res ident’s report of a leak . The landlord's response … 24 Jun 2022 Partial Maladministration Wandle Housing Association Limited (202100167) Case 202100167 · Financial REPORT COMPLAINT 202100167 Wandle Housing Association Limited 23 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 23 Jun 2022 Partial Maladministration Hyde Housing Association Limited (202016737) Case 202016737 · Financial This complaint is about: The landlord’s response to the resident’s concerns about the condition of the garden; The landlord’s response … 23 Jun 2022 Partial Maladministration Luton Borough Council (202122872) Case 202122872 · Managing Relations The complaint is about: The landlord’s response to a leak into the communal toilet that was believed to have come … 21 Jun 2022 Partial Maladministration Dudley Metropolitan Borough Council (202122067) Case 202122067 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to remain in his grandmother’s property following the termination … 20 Jun 2022 Partial Maladministration Tandridge District Council (202014407) Case 202014407 · Managing Relations The complaint is about the landlord’s handling of: A neighbour dispute. Works at the property following an occupational therapy recommendation. … 17 Jun 2022 Partial Maladministration Islington Council (202107863) Case 202107863 · Estate Management This complaint is about the landlord’s handling of: the resident’s reports of illegal parking on his estate; the related complaint. 16 Jun 2022 Partial Maladministration Metropolitan Thames Valley Housing (202009220) Case 202009220 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s property following a leak from the property above. … 16 Jun 2022 Partial Maladministration Paragon Asra Housing Limited (202014224) Case 202014224 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: the resident’s reports of ASB from February 2020 to April 2021. the … 16 Jun 2022 Partial Maladministration The Havebury Housing Partnership (202108828) Case 202108828 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to concerns raised about the condition of the property at mutual exchange. Handling … 16 Jun 2022 Partial Maladministration Wandle Housing Association Limited (202001065) Case 202001065 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of repairs to the heating system from January 2021. … 15 Jun 2022 Partial Maladministration Wandle Housing Association Limited (202002380) Case 202002380 · Managing Relations The complaint is about the landlord’s: Handling of flooring repairs to the property. Response to the resident’s request for a … 14 Jun 2022 Partial Maladministration Castle Point Borough Council (202017467) Case 202017467 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns regarding: repainting her bin cupboard storage door; its programme … 14 Jun 2022 Partial Maladministration Southern Housing Group Limited (202112147) Case 202112147 · Estate Management The complaint is about the landlord’s response to the resident’s reports about: Communal lighting. An intercom system.