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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

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28 Sep 2022 Partial Maladministration Lambeth Council (201907909) Case 201907909 · Financial The complaint is about the landlord’s handling of: Damp in the resident’s property and the length of time taken to … 26 Sep 2022 Partial Maladministration Lambeth Council (202005612) Case 202005612 · Old Property Condition migrated-2025 REPORT COMPLAINT 202005612 Lambeth Council 2 February 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 26 Sep 2022 Partial Maladministration Places for People Homes Limited (202012396) Case 202012396 · Managing Relations The complaint is about: The level of compensation offered by the landlord in response to the concerns raised about the … 23 Sep 2022 Partial Maladministration Clarion Housing Association Limited (202102330) Case 202102330 · Financial REPORT COMPLAINT 202102330 Clarion Housing Association Limited 2 February 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 23 Sep 2022 Partial Maladministration Flagship Housing Group Limited (202001300) Case 202001300 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: The smell of petrol fumes from his neighbour’s … 23 Sep 2022 Partial Maladministration London & Quadrant Housing Trust (202104577) Case 202104577 · Managing Relations This complaint is about the landlord’s: Response to the resident’s reports of back surging sewage in the property; Complaint handling. 23 Sep 2022 Partial Maladministration Midland Heart Limited (202200019) Case 202200019 · Managing Relations The complaint is about the landlord’s: handling of the resident’s reports of repairs to her porch roof, leaks inside her … 20 Sep 2022 Partial Maladministration Clarion Housing Association Limited (201915325) Case 201915325 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of: The replacement of tiles in the resident’s kitchen. Works to the resident’s … 20 Sep 2022 Partial Maladministration Gentoo Group Limited (202200176) Case 202200176 · Financial The complaint is about the landlord’s handling of: Report of repair issues to the roof. Report of repair issues to … 20 Sep 2022 Partial Maladministration Longhurst Group Limited (202202236) Case 202202236 · Managing Relations The complaint is about: The landlord’s response to the resident’s request to be reimbursed for increased water bills following a … 20 Sep 2022 Partial Maladministration Wandle Housing Association Limited (202200372) Case 202200372 · Managing Relations The complaint is about: The size of the replacement toilet provided by the landlord. The associated complaint. 16 Sep 2022 Partial Maladministration Barking and Dagenham Council (202112565) Case 202112565 · Financial This complaint is about the landlord’s: Handling of the resident’s application for a landlord licence; Response to the resident’s concerns … 16 Sep 2022 Partial Maladministration Notting Hill Genesis (202117181) Case 202117181 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of issues with the heating and hot water. The … 16 Sep 2022 Partial Maladministration Onward Homes Limited (202120506) Case 202120506 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a faulty washing machine, and request for a … 15 Sep 2022 Partial Maladministration Metropolitan Thames Valley Housing (202107086) Case 202107086 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident’s report of an incident that included threats made to her … 14 Sep 2022 Partial Maladministration Adur District Council (202109633) Case 202109633 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s report of the neighbour’s cat fouling and items left in … 14 Sep 2022 Partial Maladministration Royal Borough of Kensington and Chelsea (202121850) Case 202121850 · Old Property Condition migrated-2025 The resident complains about the landlord’s handling of: 13 Sep 2022 Partial Maladministration East Riding of Yorkshire Council (202128382) Case 202128382 · Estate Management The complaint is about the landlord’s: response to the resident’s concerns that the property was incorrectly advertised as having access … 12 Sep 2022 Partial Maladministration Cornwall Housing Limited (202200208) Case 202200208 · Managing Relations The complaint concerns: The level of compensation offered by the landlord due to its handling of repairs following a burst … 12 Sep 2022 Partial Maladministration Paragon Asra Housing Limited (202127664) Case 202127664 · Managing Relations The complaint is about: The resident’s concerns about visits made to their property by the landlord. The landlord’s handling of … 12 Sep 2022 Partial Maladministration Royal Borough Of Greenwich (202200574) Case 202200574 · Estate Management The complaint is about: 12 Sep 2022 Partial Maladministration The Riverside Group Limited (202114071) Case 202114071 · Financial The complaint is about: The landlord’s handling of the resident’s annual gas service. The landlord’s handling of radiator repairs. The … 12 Sep 2022 Partial Maladministration Vivid Housing Limited (202118947) Case 202118947 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the resident’s requests for it to replace damaged flooring and cupboards at … 12 Sep 2022 Partial Maladministration Waltham Forest Council (202127241) Case 202127241 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damage to his flooring. The associated complaint. 9 Sep 2022 Partial Maladministration Blackpool Council (202124721) Case 202124721 · Managing Relations The complaint is about the landlords response to the resident’s: concerns about a risk marker placed on his tenancy file; … 9 Sep 2022 Partial Maladministration Habinteg Housing Association Limited (202008560) Case 202008560 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports that her taps and shower were not working properly. … 9 Sep 2022 Partial Maladministration Livv Housing Group (202125700) Case 202125700 · Old Property Condition migrated-2025 The complaint concerns how the landlord: responded to the resident’s reports of a leak in the property. how it handled … 8 Sep 2022 Partial Maladministration Connect Housing Association Limited (202012071) Case 202012071 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: A gas leak that impacted the residents health. … 8 Sep 2022 Partial Maladministration Hyde Housing Association Limited (202126119) Case 202126119 · Managing Relations The complaint is about: the landlord’s handling of repairs to the resident’s bathroom including, amongst others: replacement of the radiator, … 7 Sep 2022 Partial Maladministration Clarion Housing Association Limited (201916107) Case 201916107 · Financial The complaint is about: The landlord’s handling of repairs to the guttering and downpipes at the resident’s property and the … 6 Sep 2022 Partial Maladministration Metropolitan Thames Valley Housing (202122065) Case 202122065 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of faulty television aerial sockets. The associated complaint. 5 Sep 2022 Partial Maladministration London Borough of Hackney (201715166) Case 201715166 · Managing Relations The resident’s complaint is about the landlord’s handling of repairs and his complaint. 5 Sep 2022 Partial Maladministration Tower Hamlets Homes (202120234) Case 202120234 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s heating. The associated complaint. 2 Sep 2022 Partial Maladministration Southwark Council (202102649) Case 202102649 · Managing Relations The complaint is about the landlord’s handling of: The resident’s housing application. A pest infestation in the resident’s property. The … 1 Sep 2022 Partial Maladministration Eastbourne Borough Council (202112042) Case 202112042 · Managing Relations The complaint is about: The landlord’s handling of repairs to the guttering at the resident’s property and its response to … 1 Sep 2022 Partial Maladministration Paragon Asra Housing Limited (202106939) Case 202106939 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: Repairs to the resident’s property. The resident’s request to be rehoused, including … 1 Sep 2022 Partial Maladministration The Guinness Partnership Limited (201909566) Case 201909566 · ASB/Abuse/Nuisance The complaint is about the: The landlord’s handling of the resident’s reports about her neighbour throwing food in the garden … 1 Sep 2022 Partial Maladministration The Guinness Partnership Limited (202126272) Case 202126272 · Managing Relations The complaint concerns how the landlord handled the replacement of an extractor fan in the bathroom of the property. The … 31 Aug 2022 Partial Maladministration A2Dominion Housing Group Limited (202120037) Case 202120037 · Managing Relations The complaint is about: the compensation offered to the resident by the landlord for the loss of heating and hot … 31 Aug 2022 Partial Maladministration Haringey Council (202100487) Case 202100487 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour. The resident’s request for a sound-proofing … 31 Aug 2022 Partial Maladministration London & Quadrant Housing Trust (202016578) Case 202016578 · Estate Management The complaint is about the landlord’s response to the resident’s reports about: Leaks. Lifts. Complaint handling. 31 Aug 2022 Partial Maladministration Nottingham City Homes Registered Provider Limited (202009510) Case 202009510 · Moving/Buying/Selling Home The complaint is about the landlord’s: Handling of the resident’s concerns about the condition of the property including her understanding … 31 Aug 2022 Partial Maladministration Paragon Asra Housing Limited (202109830) Case 202109830 · Estate Management The complaint concerns: How the landlord handled the cleaning of the carpet in the communal area of the building following … 31 Aug 2022 Partial Maladministration Peabody Trust (202112807) Case 202112807 · ASB/Abuse/Nuisance The complaint concerns how the landlord handled: Noise nuisance from a scrapyard near the property. The sale of the property … 31 Aug 2022 Partial Maladministration Stoke-on-Trent City Council (202113456) Case 202113456 · Estate Management The complaint is about the landlord’s response to: The resident’s reports of water ingress. The resident’s reports concerning the lift … 31 Aug 2022 Partial Maladministration Wandle Housing Association Limited (202115426) Case 202115426 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: The level of compensation following leaks and associated … 30 Aug 2022 Partial Maladministration Soho Housing Association Limited (202111856) Case 202111856 · Financial The complaint is about: The landlord’s handling of the resident’s reports of water ingress, damp, and other repairs to the … 26 Aug 2022 Partial Maladministration Clarion Housing Association Limited (201914561) Case 201914561 · Managing Relations The complaint is about the landlord’s response to the resident about: issues with the water pressure and temperature. damp and … 26 Aug 2022 Partial Maladministration Lambeth Council (202108805) Case 202108805 · Managing Relations The resident’s complaint was about: The landlord’s handling of repairs to the resident’s property. The landlord’s handling of the resident’s … 25 Aug 2022 Partial Maladministration Camden Council (201905616) Case 201905616 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the: repairs to the front door report of the conduct of the …