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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "property" × Outcome: Partial_Maladministration ×

Showing 1,803 of 16,595 decisions matching "property"

Decisions

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16 May 2025 Partial Maladministration A2Dominion Housing Group Limited (202309936) Case 202309936 · Old Complaints Handling categories The complaint is about the landlord's handling of: The resident’s reports of a leak at her property. The associated formal … 16 May 2025 Partial Maladministration Citizen Housing (202404305) Case 202404305 · Information and data management The complaint is about the landlord’s response to the resident’s: Report of a leak and associated repairs. Request for the … 16 May 2025 Partial Maladministration London Borough of Islington (202418604) Case 202418604 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request to transfer to another property. Concerns about damp and … 16 May 2025 Partial Maladministration Plymouth Community Homes Limited (202421163) Case 202421163 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of issues with the drains in her previous property. … 16 May 2025 Partial Maladministration Sanctuary Housing Association (202421010) Case 202421010 · Managing Relations The complaint is about the landlord’s handling of leaks into the property. We have also assessed the landlord’s complaint handling. 15 May 2025 Partial Maladministration Clarion Housing Association Limited (202303875) Case 202303875 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould in the property, and the subsequent damaged caused. The … 15 May 2025 Partial Maladministration Southwark Council (202314265) Case 202314265 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of reports of damp and mould at the property. Response to reports of … 14 May 2025 Partial Maladministration London Borough of Newham (202406771) Case 202406771 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint. 14 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202424815) Case 202424815 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a leaking roof and associated damp and mould … 12 May 2025 Partial Maladministration Bernicia Group (202420134) Case 202420134 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: An unpleasant smell in the property. Having to … 12 May 2025 Partial Maladministration Stevenage Borough Council (202300243) Case 202300243 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s: Reports of ongoing issues with the windows and doors at … 9 May 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202423217) Case 202423217 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould in the property. Concerns … 9 May 2025 Partial Maladministration Moat Homes Limited (202345146) Case 202345146 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of water ingress in the property causing mould. The … 8 May 2025 Partial Maladministration SHAL Housing Limited (202321204) Case 202321204 · Information and data management The complaint is about the landlord's handling of a rewire at the resident’s property, including: 7 May 2025 Partial Maladministration Clarion Housing Association Limited (202410568) Case 202410568 · Managing Relations This complaint is about the landlord’s handling of: Repairs to the resident’s property including damp mould, damage to the kitchen … 6 May 2025 Partial Maladministration Calico Homes Limited (202323515) Case 202323515 · Estate Management The complaint is about the landlord’s response to the resident’s: Reports about the condition of the property on moving in. … 2 May 2025 Partial Maladministration Bristol City Council (202414595) Case 202414595 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident losing access to an area at the rear of her … 1 May 2025 Partial Maladministration Newcastle City Council (202401861) Case 202401861 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of repairs in respect to bathroom cladding, a back … 1 May 2025 Partial Maladministration Sovereign Network Group (202418190) Case 202418190 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould at his property. The associated … 30 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202322273) Case 202322273 · Financial This complaint is about the landlord’s handling of: The works to address the damp and mould in the resident’s property. … 30 Apr 2025 Partial Maladministration Cornwall Housing Limited (202419341) Case 202419341 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) from her neighbour. Decision to … 30 Apr 2025 Partial Maladministration ForHousing Limited (202323664) Case 202323664 · Financial The complaint is about the landlord’s handling of: Reports of leaks into the living room. Reports of damage to the … 30 Apr 2025 Partial Maladministration Jigsaw Homes Group Limited (202322689) Case 202322689 · Financial The complaint is about: The condition of the property when let and the landlord’s handling of associated repair issues. The … 30 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202307640) Case 202307640 · Estate Management The complaint is about the landlord’s response to the resident’s concerns regarding: Communal repairs to a wooden door frame and … 30 Apr 2025 Partial Maladministration Onward Homes Limited (202234766) Case 202234766 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Handling of structural repairs to … 30 Apr 2025 Partial Maladministration Peabody Trust (202418731) Case 202418731 · Financial The resident’s complaint is about the landlord’s handling of: Roof leaks, consequent damp and mould, and the handling of remedial … 30 Apr 2025 Partial Maladministration Places for People Group Limited (202419425) Case 202419425 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Associated complaint. 30 Apr 2025 Partial Maladministration Southampton City Council (202319968) Case 202319968 · Local Authority / ALMO or TMO The complaint is about: the condition of the property when let in 2010. the landlord’s handling of an asbestos incident … 30 Apr 2025 Partial Maladministration St Albans City and District Council (202300948) Case 202300948 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident's reports of: Damage caused when conducting repairs, quality of works, … 30 Apr 2025 Partial Maladministration The Community Housing Group Limited (202322872) Case 202322872 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request to purchase the remaining shares in his property. Associated … 30 Apr 2025 Partial Maladministration Torus62 Limited (202329651) Case 202329651 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: Electrical works and electrical inspections at the property. The associated complaint. 30 Apr 2025 Partial Maladministration West Kent Housing Association (202321956) Case 202321956 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for a move. The repairs to the resident’s property … 29 Apr 2025 Partial Maladministration London Borough of Lewisham (202400846) Case 202400846 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Foxes living under the property. Damp and mould. … 29 Apr 2025 Partial Maladministration Orbit Housing Association Limited (202321905) Case 202321905 · Managing Relations The complaint is about the landlord’s handling of: The repairs to the resident’s property. The resident’s complaint. 28 Apr 2025 Partial Maladministration Sage Rented Limited (SRL) (202311732) Case 202311732 · Managing Relations The complaint is about the landlord’s handling of the impacts on the resident of leaks at the property. The Ombudsman … 28 Apr 2025 Partial Maladministration West Kent Housing Association (202340274) Case 202340274 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for repair to the steps and the handrail at … 25 Apr 2025 Partial Maladministration A2Dominion Housing Group Limited (202335032) Case 202335032 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. … 25 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202300176) Case 202300176 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. … 24 Apr 2025 Partial Maladministration Wolverhampton City Council (202322317) Case 202322317 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Photographs on her property file, which do not … 23 Apr 2025 Partial Maladministration Gentoo Group Limited (202417253) Case 202417253 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Temporary move. 17 Apr 2025 Partial Maladministration Haringey London Borough Council (202321169) Case 202321169 · Managing Relations The complaint is about the landlord’s handling of repairs to the fences at the bottom of the stairwell and top … 17 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (202307207) Case 202307207 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a mice infestation at her property. The Ombudsman … 17 Apr 2025 Partial Maladministration Peabody Trust (202300329) Case 202300329 · Financial The complaint is about the landlord’s handling of the resident’s reports of: Leaks into the property and subsequent damp and … 16 Apr 2025 Partial Maladministration Hyde Housing Association Limited (202337396) Case 202337396 · Financial The complaint is about the landlord’s handling of the resident’s: reports of water penetration and associated damp and mould, including … 15 Apr 2025 Partial Maladministration NSAH (Alliance Homes) Limited (202322929) Case 202322929 · Financial The complaint is about the landlord’s handling of the resident’s: Request for it to rehouse him. Request for a reasonable … 15 Apr 2025 Partial Maladministration Southern Housing (202407786) Case 202407786 · Managing Relations The complaint is about the landlord’s: handling of a new property sale. response to the resident’s concerns about the valuation … 15 Apr 2025 Partial Maladministration The Guinness Partnership Limited (202321575) Case 202321575 · Responsive repairs/activity The complaint is about the landlord’s handling of: Reports of repairs to the property. Requests for recycling services. 14 Apr 2025 Partial Maladministration A2Dominion Housing Group Limited (202330901) Case 202330901 · Managing Relations The complaint is about the landlord’s: Communication regarding the resident’s request to move property. Handling of outstanding repairs, namely: Faulty … 11 Apr 2025 Partial Maladministration Bromford Housing Group Limited (202303289) Case 202303289 · Managing Relations The complaint is about the landlord’s handling of resident’s reports of defects in the new build property. The Ombudsman has … 11 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202414657) Case 202414657 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for aids and adaptations in the property. The Ombudsman …