Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202521261 Decision type Investigation Landlord Ocean Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 March 2026 Background In December 2024, the resident reported cannabis fumes in the communal area […]
Decision Case ID 202400028 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 16 March 2026 Background The resident lives in a flat owned by the landlord. He […]
Decision Case ID 202525126 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 March 2026 Background The residents live in a 2 bed house, […]
Decision Case ID 202343567 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 March 2026 Background The resident had an ongoing dispute with her neighbour for several […]
Decision Case ID 202452702 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 13 March 2026 Background The resident lives with her husband and 2 children. On 14 March 2024 […]
Decision Case ID 202513680 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 March 2026 Background The resident complained about delays in resolving a leak that […]
Decision Case ID 202341697 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 March 2026 Background The resident lives in a ground […]
Decision Case ID 202515475 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 March 2026 Background The resident lives with her […]
Decision Case ID 202410130 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 13 March 2026 Background The resident reported an electrical fault in her electric […]
Decision Case ID 202342247 Decision type Investigation Landlord Magenta Living Landlord type Housing Association Occupancy Assured Tenancy Date 13 March 2026 Background The resident has 3 young children, 2 of whom are disabled. In […]
Decision Case ID 202520544 Decision type Investigation Landlord Charnwood Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 March 2026 Background The resident reported damp and condensation in […]
Decision Case ID 202345114 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 March 2026 Background The resident complained to the landlord in November 2023. She said […]
Decision Case ID 202343688 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 12 March 2026 Background The resident raised concerns with the landlord about its maintenance of […]
Decision Case ID 202505592 Decision type Investigation Landlord Sheffield City Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 12 March 2026 Background The resident was a tenant of the property […]
Decision Case ID 202335100 Decision type Investigation Landlord Believe Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 March 2026 Background The resident lives in a flat on the first floor and […]
Decision Case ID 202338047 Decision type Investigation Landlord Havebury Homes Landlord type Housing Association Occupancy Assured Tenancy Date 11 March 2026 Background The resident reported damp and mould issues to the landlord and then […]
Decision Case ID 202511623 and 202515782 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 11 March 2026 Background The resident lives in […]
Decision Case ID 202400237 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 11 March 2026 Background The resident lives in a 3-bedroom semi-detached house. She has told […]
Decision Case ID 202523800 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 March 2026 Background In 2022 the landlord agreed to […]
Decision Case ID 202530136 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 March 2026 Background The resident lives in a 3-bedroom house with her children. […]
Decision Case ID 202347151 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 March 2026 Background The resident reported recurring problems with […]
Decision Case ID 202346048 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 March 2026 Background The resident lives in […]
Decision Case ID 202338280 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 10 March 2026 Background The property is a flat in a block. In August 2022 the […]
Decision Case ID 202425390 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Leaseholder Date 9 March 2026 Background The resident raised concerns about how the landlord’s staff behaved […]
Decision Case ID 202429084 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 09 March 2026 Background The resident has been reporting ASB (Antisocial behaviour) to […]
Decision Case ID 202523428 Decision type Investigation Landlord Rooftop Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 March 2026 Background The resident’s tenancy began in September 2024. She first reported […]
Decision Case ID 202524775 Decision type Investigation Landlord Arhag Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 March 2026 Background The resident lives with her daughter, who provides care. The […]
Decision Case ID 202330877 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 6 March 2026 Background The resident told the landlord there was a leak from the […]
Decision Case ID 202518910 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 6 March 2026 Background The resident lives in a ground floor 1-bedroom flat. She reported […]
Decision Case ID 202411263 Decision type Investigation Landlord Progress Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 March 2026 Background The resident reported issued with her rear garden and issues […]
Decision Case ID 202316771 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 March 2026 Background The resident reported draughty windows and doors. The landlord carried out temporary […]
Decision Case ID 202441431 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 5 March 2026 Background The resident lives in a 1-bedroom […]
Decision Case ID 202520268 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 5 March 2026 Background The resident lives in a ground floor flat […]
Decision Case ID 202533005 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 5 March 2026 Background The resident has reported damp and mould in her […]
Decision Case ID 202513488 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 March 2026 Background The resident moved to the property via a […]
Decision Case ID 202336319 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 5 March 2026 Background The resident said the landlord had not installed a drop […]
Decision Case ID 202314015 Decision type Investigation Landlord Housing Solutions Landlord type Housing Association Occupancy Assured Tenancy Date 4 March 2026 Background The resident told the landlord pigeons were nesting on her and her […]
Decision Case ID 202324675 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 4 March 2026 Background The resident lives in a […]
Decision Case ID 202402903 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 4 March 2026 Background The property is within a high-rise […]
Decision Case ID 202416740 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 4 March 2026 Background The resident lives in a bedsit and requested […]
Decision Case ID 202507080 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenacy Date 4 March 2026 Background The resident lives in the property with her 2 […]
Decision Case ID 202344937 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 4 March 2026 Background The resident reported an issue with their heating system on 25 […]
Decision Case ID 202426508 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 04 March 2026 Background 1. During 2024, the resident reported […]
Decision Case ID 202345578 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Applicant Date 4 March 2026 Background The applicant applied for a property the landlord advertised to […]
Decision Case ID 202347389 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 4 March 2026 Background The resident reported a burst water pipe in December 2022. […]
Decision Case ID 202409459 Decision type Investigation Landlord Tower Hamlets Community Housing Landlord type Housing Association Occupancy Assured Tenancy Date 4 March 2026 Background The resident lives in flat below other residents in […]
Decision Case ID 202332631 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 March 2026 Background The resident has lived in a flat since 2000 […]
Decision Case ID 202429373 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 3 March 2026 Background The resident lives in a 7th floor flat. […]
Decision Case ID 202411044 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy Introductory Tenancy Date 3 March 2026 Background The resident is vulnerable and has […]
After the resident referred her case to us, the landlord offered £70 to recognise delays in its complaint handling. This sum is in line with our guidance. However, it ought to have made this offer within its formal complaint response.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |