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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

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13 Nov 2022 Partial Maladministration Aspire Housing Limited (202017563) Case 202017563 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise transference from a neighbouring property. The associated … 12 Nov 2022 Partial Maladministration Southern Housing Group Limited (202122289) Case 202122289 · Financial The complaint is about the landlord’s handling of: The resident’s reports of a flood in the property; the associated request … 10 Nov 2022 Partial Maladministration Peabody Trust (202102479) Case 202102479 · Health and Safety (inc. building safety) The complaint concerns: The landlord’s response to reports of repairs needed relating to: A Blockage to the toilet system. An … 10 Nov 2022 Partial Maladministration Royal Borough of Kensington and Chelsea (202115830) Case 202115830 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of a gas safety inspection at the resident’s property. The landlord’s handling of … 9 Nov 2022 Partial Maladministration Notting Hill Genesis (202205545) Case 202205545 · Financial The complaint is about the landlord’s response to the resident’s concerns about: his rent increase; building insurance being included in … 8 Nov 2022 Partial Maladministration Bristol City Council (202111004) Case 202111004 · Managing Relations The complaint is about the landlord’s handling of: The resident’s correspondence sent on 17 May 2021. The associated formal complaint. 4 Nov 2022 Partial Maladministration Futures Housing Group Limited (202125641) Case 202125641 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of damp and mould and his subsequent request for … 4 Nov 2022 Partial Maladministration Great Places Housing Association (202203383) Case 202203383 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s electric heaters. The landlord’s handling of the associated … 4 Nov 2022 Partial Maladministration One Vision Housing Limited (202204268) Case 202204268 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repair issues to the roof and the associated … 4 Nov 2022 Partial Maladministration Thrive Homes Limited (202123661) Case 202123661 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the reports of anti-social behaviour (ASB) and its handling of the relevant … 2 Nov 2022 Partial Maladministration Havering Council (202116597) Case 202116597 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of Anti-Social Behaviour and noise nuisance by their neighbour. … 2 Nov 2022 Partial Maladministration Southwark Council (202202296) Case 202202296 · Managing Relations REPORT COMPLAINT 202202296 Southwark Council 1 November 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 1 Nov 2022 Partial Maladministration Estuary Housing Association Limited (202201376) Case 202201376 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns regarding the security of the communal bike store following … 31 Oct 2022 Partial Maladministration Arawak Walton Housing Association Limited (201702731) Case 201702731 · Estate Management The complaint is about: The landlords handling of multiple repair issues reported by the resident including leaks in the living … 31 Oct 2022 Partial Maladministration Clarion Housing Association Limited (202100551) Case 202100551 · Managing Relations This complaint is about: The validity of the landlord’s Section 20 process in respect of major works; The landlord’s response … 31 Oct 2022 Partial Maladministration Livv Housing Group (202207745) Case 202207745 · Managing Relations The complaint is about: The landlord’s handling of the repairs carried out to the bathroom tiling within the property. The … 31 Oct 2022 Partial Maladministration Nottingham Community Housing Association Limited (202011796) Case 202011796 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s complaints about: anti-social behaviour (ASB) repairs to the bedroom window … 31 Oct 2022 Partial Maladministration Notting Hill Genesis (202102541) Case 202102541 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: an external wall requiring repair following a roof … 28 Oct 2022 Partial Maladministration Clarion Housing Association Limited (202102177) Case 202102177 · Information and data management The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the property when it was … 28 Oct 2022 Partial Maladministration Clarion Housing Association Limited (202121057) Case 202121057 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance from his upstairs neighbour. Request for … 28 Oct 2022 Partial Maladministration Wandsworth Council (202114577) Case 202114577 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise disturbance. The landlord’s … 27 Oct 2022 Partial Maladministration Southampton City Council (202100164) Case 202100164 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Handling of the resident’s request … 26 Oct 2022 Partial Maladministration Southern Housing Group Limited (202008842) Case 202008842 · Occupancy Rights The complaint is about: The works the landlord completed to the loft space. The landlord’s handling of works to the … 24 Oct 2022 Partial Maladministration Co-op Homes (South) Limited (202012691) Case 202012691 · Estate Management The resident complains about: The landlord’s position on removal of items from communal areas; The landlord’s position on the use … 23 Oct 2022 Partial Maladministration A2Dominion Housing Group Limited (202113684) Case 202113684 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of the repair issues to the guttering and downpipe. … 21 Oct 2022 Partial Maladministration 3CHA Ltd (202102081) Case 202102081 · Information and data management The complaint is regarding: The landlord’s handling of the resident’s eviction. The landlord’s response to the resident’s concerns about staff … 21 Oct 2022 Partial Maladministration East Devon District Council (202012631) Case 202012631 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of Anti-Social Behaviour (ASB) perpetrated by a neighbour, specifically, … 21 Oct 2022 Partial Maladministration Haringey London Borough Council (202119223) Case 202119223 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of repair issues with her rear gate and her … 21 Oct 2022 Partial Maladministration Origin Housing Limited (202013540) Case 202013540 · Managing Relations The complaint is about The level of redress provided by the landlord following acknowledged delay and failure to repair a … 20 Oct 2022 Partial Maladministration Sanctuary Housing Association (202012582) Case 202012582 · Managing Relations This complaint is about the landlord’s handling of the: Resident’s request to move permanently to alternative accommodation rather than on … 20 Oct 2022 Partial Maladministration Thames Valley Housing Association Limited (202114138) Case 202114138 · Estate Management This complaint is about the landlord’s response to the resident’s concerns regarding: 18 Oct 2022 Partial Maladministration Islington Council (202005765) Case 202005765 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of antisocial behaviour (ASB) and noise disturbance. The priority … 17 Oct 2022 Partial Maladministration EMH Housing and Regeneration Limited (202109268) Case 202109268 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s: Concerns about the condition of the property at the start … 17 Oct 2022 Partial Maladministration Hyde Housing Association Limited (202124277) Case 202124277 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s shower. The associated complaint. 17 Oct 2022 Partial Maladministration Nottingham City Homes Registered Provider Limited (202202491) Case 202202491 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s window. The landlord’s handling of the associated complaint. 13 Oct 2022 Partial Maladministration Stockport Homes Limited (202100661) Case 202100661 · Managing Relations REPORT COMPLAINT 202100661 Stockport Homes Limited 15 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 12 Oct 2022 Partial Maladministration Bromford Housing Group Limited (202104357) Case 202104357 · Managing Relations The complaint is about: The landlord’s offer of compensation in relation to the replacement of the kitchen. The handling of … 11 Oct 2022 Partial Maladministration Hammersmith and Fulham Council (202118208) Case 202118208 · Managing Relations The complaint is about the landlord’s: response to the resident’s concerns about missed appointments and poor contractor behaviour; response to … 11 Oct 2022 Partial Maladministration Stonewater Limited (202120615) Case 202120615 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s heating system. The resident’s request for her kitchen … 10 Oct 2022 Partial Maladministration Guinness Housing Association Limited (202201210) Case 202201210 · Managing Relations The complaint concerns: How the landlord handled the resident’s reports of a pest infestation at the property. Complaint handling. 10 Oct 2022 Partial Maladministration Southern Housing Group Limited (202126196) Case 202126196 · Managing Relations The complaint concerns the landlord’s: decision to decline the resident’s request for a priority move. communication and complaint-handling. 10 Oct 2022 Partial Maladministration Thames Valley Housing Association Limited (202106528) Case 202106528 · Financial The complaint is about the landlord’s response to the resident’s reports about: The increase in service charges for the property. … 7 Oct 2022 Partial Maladministration Guinness Housing Association Limited (202113524) Case 202113524 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: Reports of refuse and fly tipping. The storage of the resident’s bike. 7 Oct 2022 Partial Maladministration Wiltshire Council (202108732) Case 202108732 · Financial The complaint is about The level of service charge demanded by the landlord following a roof repair. The landlord’s response … 3 Oct 2022 Partial Maladministration Longhurst Group Limited (202200741) Case 202200741 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The resident’s … 30 Sep 2022 Partial Maladministration A2Dominion Housing Group Limited (202107046) Case 202107046 · Estate Management The complaint concerns the landlord’s handling of: Reports of faulty electrics at the property. Reports regarding the communal and bin … 30 Sep 2022 Partial Maladministration London Borough of Ealing (202103780) Case 202103780 · ASB/Abuse/Nuisance The complaint was about: The landlord’s response to the resident’s reports of remedial works following a leak to the boiler. … 30 Sep 2022 Partial Maladministration Onward Homes Limited (202013668) Case 202013668 · Managing Relations The complaint is about: The landlord’s handling of repairs to the property’s gate following a burglary. The landlord’s response to … 30 Sep 2022 Partial Maladministration Southwark Council (202125200) Case 202125200 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of repairs to the electrics and its impact on … 29 Sep 2022 Partial Maladministration Notting Hill Genesis (NHG) (202108980) Case 202108980 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of leaks into the property. Complaint handling.