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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

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2 Feb 2023 Partial Maladministration Paragon Asra Housing Limited (202201300) Case 202201300 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s concerns about staff conduct; Response to the resident’s reports of … 2 Feb 2023 Partial Maladministration The Riverside Group Limited (202115892) Case 202115892 · Estate Management The complaint is about the landlord’s: Handling of fire safety works. Response to the resident’s concerns about the condition of … 2 Feb 2023 Partial Maladministration Wandle Housing Association Limited (202015753) Case 202015753 · Estate Management The complaint is regarding the landlord’s response to the resident’s concerns about a contractor’s misuse of communal parking facilities and … 31 Jan 2023 Partial Maladministration Camden Council (202017557) Case 202017557 · Financial The complaint concerns: The cost of the communal district heating renewal to leaseholders. The landlord’s response to concerns raised regarding … 31 Jan 2023 Partial Maladministration Hyde Housing Association Limited (202106742) Case 202106742 · ASB/Abuse/Nuisance The resident has complained about the landlord’s: Handling of noise nuisance from a flat on the floor above. Communication with … 31 Jan 2023 Partial Maladministration Lambeth Council (201804647) Case 201804647 · Information and data management This complaint is about: The resident’s request to be rehoused; The landlord’s response to the resident’s disrepair concerns, including: a … 31 Jan 2023 Partial Maladministration Nottingham City Homes Registered Provider Limited (202212049) Case 202212049 · Old Property Condition migrated-2025 This complaint is about: The landlord’s handling of repair work to the communal front door. The landlord’s handling of repair … 31 Jan 2023 Partial Maladministration Southwark Council (202121162) Case 202121162 · Managing Relations The landlord’s handling of reports of: Defective heating in the property. Damp and mould in the property. Repairs needed to … 31 Jan 2023 Partial Maladministration Weaver Vale Housing Trust Limited (202105585) Case 202105585 · Information and data management This complaint is about the landlord’s: Response to the resident’s reports of leaks, damp and mould; Response to the resident’s … 30 Jan 2023 Partial Maladministration A2Dominion Housing Group Limited (202111916) Case 202111916 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s toilet. The landlord’s response to the resident’s reports … 30 Jan 2023 Partial Maladministration Newcastle City Council (202120870) Case 202120870 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a pest infestation in her former property. The … 30 Jan 2023 Partial Maladministration Places for People Group Limited (202122124) Case 202122124 · Estate Management The complaint is about the landlord’s: Offer of reimbursement (amount) to the resident for the service charge of the communal … 30 Jan 2023 Partial Maladministration Royal Borough of Kensington and Chelsea (202110067) Case 202110067 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns regarding the standard of caretaking. The landlord’s response to … 27 Jan 2023 Partial Maladministration Cornwall Housing Limited (202113354) Case 202113354 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of her wet room being defective. The landlord’s handling … 26 Jan 2023 Partial Maladministration Anchor Hanover Group (202017364) Case 202017364 · Financial The complaint is about: The landlord’s response to concerns about the suitability of the resident’s former property. The landlord’s refusal … 26 Jan 2023 Partial Maladministration Arun District Council (202110505) Case 202110505 · Health and Safety (inc. building safety) REPORT COMPLAINT 202110505 Arun District Council 26 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 26 Jan 2023 Partial Maladministration Magenta Living (202204877) Case 202204877 · Financial The complaint is about: The landlord’s response to the resident’s request to be reimbursed for food that was spoilt due … 26 Jan 2023 Partial Maladministration Sovereign Network Homes (202127215) Case 202127215 · Financial The complaint is about the landlord’s handling of: The resident’s enquiries about service charges for communal electricity. The resident’s complaint. 25 Jan 2023 Partial Maladministration Clarion Housing Association Limited (202128256) Case 202128256 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about a communal wall; complaints handling. 25 Jan 2023 Partial Maladministration Welwyn Hatfield Borough Council (202107327) Case 202107327 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s concerns about the condition of the property at the start … 24 Jan 2023 Partial Maladministration London Borough of Hounslow (202206213) Case 202206213 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the ventilation system in the resident’s bathroom. Response to the … 23 Jan 2023 Partial Maladministration Hyde Housing Association Limited (202206639) Case 202206639 · Information and data management The complaint is about the landlord’s: Response to the resident’s concerns that the property was unhabitable. Handling of repairs that … 23 Jan 2023 Partial Maladministration Lewes District Council (202128624) Case 202128624 · Information and data management The complaint is about the landlord's handling of: The resident’s request for the kitchen to be adapted to allow for … 20 Jan 2023 Partial Maladministration Anchor Hanover Group (202210252) Case 202210252 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns about the hedge at the rear of her property. … 20 Jan 2023 Partial Maladministration East End Homes Limited (202017580) Case 202017580 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of flooding at his property and the associated damage. … 20 Jan 2023 Partial Maladministration Optivo (202108988) Case 202108988 · Managing Relations The complaint is about the landlord’s handling of: the resident’s request to be rehoused. the resident’s complaint. 17 Jan 2023 Partial Maladministration Central and Cecil Housing Trust (202121654) Case 202121654 · Managing Relations The complaint is about the landlord’s: Response to concerns raised by the resident about repairs to the bathroom in 2018. … 17 Jan 2023 Partial Maladministration Platform Housing Group Limited (202114713) Case 202114713 · Managing Relations The complaint is about the landlord’s: handling of the kitchen replacement. handling of repairs to the toilet flush. response to … 17 Jan 2023 Partial Maladministration Sanctuary Housing Association (202209120) Case 202209120 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports regarding her: toilet (including the quality of repair works, … 16 Jan 2023 Partial Maladministration London & Quadrant Housing Trust (202204225) Case 202204225 · Managing Relations The complaint is about: the landlord’s handling of the resident’s request for large print communications from its contractors; the landlord’s … 16 Jan 2023 Partial Maladministration Origin Housing Limited (202205416) Case 202205416 · Managing Relations The complaint is about: How the landlord handled the resident’s management transfer, specifically the reciprocal transfer through the local authority. … 13 Jan 2023 Partial Maladministration Sanctuary Housing Association (202207445) Case 202207445 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her property. The associated … 12 Jan 2023 Partial Maladministration Southern Housing Group Limited (202204844) Case 202204844 · ASB/Abuse/Nuisance The complaint concerns how the landlord handled: The resident’s reports of fly tipping and rubbish being dumped at the rear … 12 Jan 2023 Partial Maladministration Sovereign Housing Association Limited (202207363) Case 202207363 · Information and data management The complaint is about the landlord’s handling of: Toilet repairs and the bathroom adaptation. The resident’s reports of issues with … 11 Jan 2023 Partial Maladministration Hammersmith and Fulham Council (202101425) Case 202101425 · ASB/Abuse/Nuisance The complaint concerns the landlord’s response to: ASB reports and the request for hotel costs. Concerns regarding the level of … 11 Jan 2023 Partial Maladministration London Borough of Ealing (202004589) Case 202004589 · Financial REPORT COMPLAINT 202004589 Ealing Council 11 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 10 Jan 2023 Partial Maladministration London & Quadrant Housing Trust (202108899) Case 202108899 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about: the immersion heater and loss of hot water. … 6 Jan 2023 Partial Maladministration Dudley Metropolitan Borough Council (202125324) Case 202125324 · Financial The complaint is about the landlord’s: Decision to recharge the resident for a door replacement. Handling of the resident’s complaint. 5 Jan 2023 Partial Maladministration Islington Council (202200164) Case 202200164 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the guttering at the property; and The complaint. 5 Jan 2023 Partial Maladministration Notting Hill Genesis (NHG) (202122026) Case 202122026 · Managing Relations The complaint is regarding how the landlord handled the resident’s reports of a leak into his property. This Service has … 4 Jan 2023 Partial Maladministration Paragon Asra Housing Limited (202121133) Case 202121133 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident's reports of repairs to the kitchen and windows in her … 3 Jan 2023 Partial Maladministration City of York Council (202204432) Case 202204432 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports about her neighbour and their dog’s behaviour; complaints handling. 3 Jan 2023 Partial Maladministration North West Leicestershire District Council (202119883) Case 202119883 · Financial The complaint concerns: The landlord’s response to concerns from the resident about the cause of fire in the property. The … 23 Dec 2022 Partial Maladministration Platform Housing Group Limited (202117760) Case 202117760 · Financial The complaint is about the landlord’s handling of: The resident’s request for service charge information. The resident’s reports that they … 22 Dec 2022 Partial Maladministration Orbit Housing Association Limited (202103215) Case 202103215 · Managing Relations The complaint is about: The landlord’s handling of damage caused by a leak from the property above; The landlord’s handling … 22 Dec 2022 Partial Maladministration Stroud District Council (202115464) Case 202115464 · Managing Relations This complaint is about the resident’s reports of the landlord’s handling of: Replacement of the shed roof. The resident’s roof … 20 Dec 2022 Partial Maladministration Network Homes Limited (202206710) Case 202206710 · Occupancy Rights The complaint is about: The landlord’s response to the resident’s reports of leaks into the property. The landlord’s response to … 19 Dec 2022 Partial Maladministration Flagship Housing Group Limited (202014892) Case 202014892 · Estate Management The resident complains about: the landlord’s handling of the removal of her car; the landlord’s handling of her subsequent formal … 19 Dec 2022 Partial Maladministration Sandwell Metropolitan Borough Council (201913046) Case 201913046 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s antisocial behaviour (ASB) case. Response to reports that the fence … 16 Dec 2022 Partial Maladministration Haringey London Borough Council (202112771) Case 202112771 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the residents’ reports of: asbestos in the property. the air quality and …