LiveWest Homes Limited (202227289)
The complaint is about:
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London Borough of Hounslow (202116448)
The complaint is about the landlord’s: Handling of void repairs at the property. Handling of a deep clean before the property was let to the resident. Handling of offers of accommodation in 2018 and the level of priority banding allocated to the resident in 2021. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202212868)
The complaint is about the landlord’s handling of: The resident’s concerns about the glass balconies near his home. The subsequent complaint.
Metropolitan Thames Valley Housing (MTV) (202204996)
REPORT COMPLAINT 202204996 Metropolitan Thames Valley Housing (MTV) 23 November 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Metropolitan Thames Valley Housing (MTV) (202208587)
The resident’s complaint is about the landlord’s: Enforcement of its tenancy terms regarding: Dogs; Items left in communal areas; Use of the car park; Antisocial behaviour (ASB); Delivery of gardening services and its handling of the service charge dispute that arose from this; Increase to the service charge level; Response …
Metropolitan Thames Valley Housing (MTV) (202222658)
The complaint is about: The landlord’s response to the resident’s reports of leaks within the bathroom. The landlord’s response to the resident’s complaint.
Moat Homes Limited (202202483)
The complaint is about: The landlord’s response to the resident’s report of faulty wiring in the property at the time the electrical installation certificate was signed off. The landlord’s handling of the resident’s complaint.
Notting Hill Genesis (NHG) (202109486)
The complaint concerns the landlord’s handling of: Repairs to the resident’s property’s sash windows. Damp and mould in the bathroom. The resident’s concerns about the heating control electrical cable. The resident’s complaint.
Notting Hill Genesis (NHG) (202221594)
The complaint is about: The landlord’s handling of, and response to, the resident’s reports of an infestation of cockroaches. The landlord’s response to the resident’s request that it repair a shower hose. The landlord not reviewing the contact agreement it had in place since December 2019. The landlord’s complaint handling …
Onward Homes Limited (202128639)
The complaint is about: The landlord's handling of the resident's enquiries regarding damage to a property within the building. The landlord’s handling of the resident’s complaint.
Salix Homes Limited (202227281)
The complaint is about the landlord’s: Handling of a waste pipe leak and follow-on works. Customer service and staff conduct. The Ombudsman has also investigated the landlord’s complaint handling.
Southern Housing (202123352)
The complaint is about the landlord’s handling of: The resident’s request for repairs to the property. The associated delays.
South Tyneside Council (202207333)
The complaint is about the landlord’s; handling of the resident’s reports of antisocial behaviour (ASB). response to the resident’s reports about the conduct of its staff. complaint handling.
Southwark Council (202214181)
The complaint is about the landlord’s handling of the resident’s: Rehousing application. Reports of anti social behaviour (ASB). Formal complaint.
Westward Housing Group Limited (202212521)
The complaint is about: The landlord’s response to the resident’s concerns about the temperature of the water and the water pressure. The associated complaint.
Bolton at Home Limited (202128095)
The complaint is about the landlord’s: Handling of repairs including damp and mould throughout the resident’s property. Response to the damage caused to household items at the property, the impact on her health and an injury sustained. Response to reports of fly-tipping and pest infestations at the property. The Ombudsman …
Cobalt Housing Limited (202121650)
The complaint is about the landlord’s handling of: the resident’s reports of racial anti-social behaviour (‘ASB’) from her neighbours. the resident’s concerns about racist language used in documents submitted to court. The Ombudsman also assessed the landlord’s complaint handling.
Curo Places Limited (202208607)
The complaint is about the landlord’s handling of: the repairs to the guttering the subsequent complaint.
London Borough of Newham (202123325)
The complaint is about the landlord’s handling of: Overgrown trees located at the front and rear of the resident’s property. A leak at the property. The replacement of the resident’s kitchen. The associated complaint.
One Housing Group Limited (202204964)
This is about the landlord’s response to the resident’s reports of: Communal repairs. A notice put up by a member of the landlord’s staff. Antisocial behaviour (ASB).
Paradigm Housing Group Limited (202210991)
The complaint concerns the following: The support provided to the resident as part of the licence agreement. The landlord’s response to the resident’s reports about staff behaviour. The landlord’s response to the resident’s anti-social behaviour reports. The landlord’s decision to permanently ban the resident’s partner from visiting the scheme. The …
Peabody Trust (202111103)
The complaint is about the landlord’s response to the resident’s reports of: Outstanding ‘void’ repairs at the property (pre-occupancy). Poor workmanship related to the installation of a new kitchen. An unfulfilled subject access request (SAR). Outstanding repairs at the property which it had assessed in March 2021. This report also …
Royal Borough Of Greenwich (202121354)
The complaint is about the landlord’s: Response to the resident’s reports of water ingress from her roof and resulting damage to her ceiling, damp and mould. Handling of the resident’s reports of a faulty oven. Response to the resident’s report that she had experienced racism from its staff. Complaint handling.
Shepherds Bush Housing Association Limited (202213027)
The complaint is about the landlord’s response to the residents reports about: antisocial behaviour. a leak at an upstairs property a neighbour’s subletting. We have also investigated the landlord’s complaint handling.
Freebridge Community Housing Limited (202220143)
The complaint is about the landlord's handling of the resident's concerns about works following a mutual exchange. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202115290)
This complaint is about the landlord’s: Responses to the resident’s concerns about the cost of running his electric shower. Handling of repairs to the resident’s radiators, boiler, and toilet, and a bathroom leak. Response to the resident’s service complaint about a repair operative. Complaint handling.
London Borough of Ealing (202213529)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s reports of leaking taps. The decant process. The associated complaint.
North Yorkshire Council (202205439)
The complaint is about the landlord’s handling of the resident’s reports of: Anti social behaviour (ASB). Noise nuisance. The Ombudsman will also consider the landlord’s handling of the resident’s related complaint.
Irwell Valley Housing Association Limited (202206371)
The complaint is about the landlord’s handling of: The resident’s request for it to replace flooring in her bathroom. The resident’s request for her bathroom to be renewed. The resident’s reports of anti-social behaviour (ASB). The resident’s transfer request. The associated complaint.
London Borough of Hackney (202121330)
The complaint is about the landlord’s response to the resident’s concerns about: Missing belongings from her previous property following an emergency transfer and related staff conduct. Its refusal to replace a blind at her current property. Complaints handling.
Longhurst Group Limited (202112139)
The complaint is about the landlord’s response to: The resident’s reports of outstanding repairs in the property. The resident’s reports of antisocial behaviour (ASB) about her neighbour. Reports of ASB it received about the resident. The resident’s request to be rehoused. The resident’s MP about her housing circumstances. This report …
Ongo Homes Limited (202209377)
The complaint is about the landlord’s handling of: The condition of the property when it was let. The resident’s report of repairs to the ceilings as well as damp and mould.
Salvation Army Housing Association (SAHA) (202117550)
The complaint is about the landlord’s handling of the resident’s: Reports of noise by her neighbours and antisocial behaviour (ASB). Request to install CCTV in the communal kitchen. Request to move to another room. Associated formal complaint.
Southern Housing Group Limited (202205541)
The complaint concerns: The resident’s allegation that his share in the property was mis-sold due to the defect. The landlord’s handling of remedial works and the resident’s temporary move into alternative accommodation. The landlord’s handling of the associated complaint.
Welwyn Hatfield Borough Council (202216776)
The complaint is about the landlord’s handling of the resident’s reports of: its subcontractor removing and disposing of her furniture and personal belongings; repairs. The Ombudsman has also considered the landlord’s: complaint handling; record keeping.
Westminster City Council (202126345)
The complaint is about the landlord’s: Response to the resident’s reports about service charges, including administration, provision of services and repairs. Communication in relation to the service charge. Handling of repairs to the resident’s windows.
Home Group Limited (202125902)
This complaint is about the landlord’s handling of: The resident’s enquiries about her service charge. A repair to the resident’s shower. The resident’s complaint and its decision to retract an offer of extra compensation in relation to a broken vase.
Homes Plus Limited (202208259)
The complaint is about: the condition of the property when let; the landlord’s handling of repairs after the resident moved into the property, and; the provision of information about asbestos in the property.
Hyde Housing Association Limited (202200699)
The complaint is about: The landlord’s handling of repairs to the resident’s fence. Information provided by the landlord in relation to responsibility for fence repairs. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202117601)
The complaint is about the landlord’s: Response to the resident’s reports of ASB and noise disturbance. Response to the resident’s concerns about an external light being connected to her electricity supply. Response to the outstanding repairs and the windows obstructing the gate when opened. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202208960)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The window repair issues.
Metropolitan Thames Valley Housing (MTV) (202223189)
The complaint is about:
Ongo Homes Limited (202212483)
This complaint is about the landlord’s response to: The resident’s reports of a faulty central heating system within the property. The resident’s request for repairs to the shed and query regarding its ownership. The resident’s reports about the conduct of the landlord’s staff member.
Places for People Group Limited (202201611)
The complaint is about the landlord’s: Handling and management of repairs to reinstate heating and hot water in the property. Response to the resident’s reports of outstanding repairs within the property. Response to the resident’s reports that the property was inaccurately advertised as a ground floor property. Provision of information …
Sanctuary Housing Association (202106332)
The resident has complained: about the landlord’s response to reports of operatives entering the garden without permission. about the landlord’s response to reports of non-household rubbish left outside the property. about the landlord’s response to concerns about contact arrangements. about the landlord’s response to concerns about the property condition. that …
Southern Housing Group Limited (202211551)
The complaint is about the landlord’s response to the resident’s concerns about: Communication regarding major works carried out to the block. The standard of works carried out to the roof, windows and paintworks within the major works programme. The decision to remove the rear balconies from the building and impact …
The Guinness Partnership Limited (202203209)
The complaint is about: The landlord’s response to the resident’s concerns about the standard to which tarmacking repairs have been completed. The landlord’s response to the resident’s service charge enquires, particularly concerning the service charges for external estate lights, playground repair/maintenance and air conditioning. The Service has also considered the …
Yorkshire Housing Limited (202126749)
The complaint is about the landlord’s: Administration of the resident’s rent account and explanation for the arrears. Handling of the associated complaint.
Orbit Group Limited (202125495)
The complaint is about the landlord’s responses to the resident’s: Concerns about the repairs and maintenance of the block. Concern that her email communication to the landlord was blocked. Queries concerning the service charges. The investigation also considered the landlord’s handling of the complaint.
Birmingham City Council (202207224)
The complaint is about the landlord’s: response to the resident’s request to be rehoused. handling of a leak and follow on repairs in the property. The Ombudsman has also investigated the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)