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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

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10 May 2023 Partial Maladministration Clarion Housing Association Limited (202202401) Case 202202401 · Managing Relations This complaint is about the landlord’s: Handling of repair work to the resident’s heating system; and Communication and handling of … 10 May 2023 Partial Maladministration Hammersmith and Fulham Council (202205510) Case 202205510 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s concerns about communal cleaning. The landlord’s response to the resident’s … 10 May 2023 Partial Maladministration Homes Plus Limited (202128413) Case 202128413 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of poor communication. Request to move property. Reports of … 10 May 2023 Partial Maladministration Medway Council (202211253) Case 202211253 · Financial The complaint is about the landlord’s: Handling of recharges for the property. Its response to the resident’s request for copies … 10 May 2023 Partial Maladministration Mid Suffolk District Council (202127679) Case 202127679 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of multiple repairs to her property; associated complaint. 10 May 2023 Partial Maladministration Paragon Asra Housing Limited (202218804) Case 202218804 · Old Property Condition migrated-2025 The complaint concerns: The landlord’s communication regarding the completion of outstanding remedial work following its replacement of the resident’s bathroom. … 9 May 2023 Partial Maladministration London Borough of Hackney (202215518) Case 202215518 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s bath mixer tap. The associated complaint. 5 May 2023 Partial Maladministration Audley Group Ltd (202124632) Case 202124632 · Managing Relations The complaint is about: The landlord's response to the resident’s representations about changes of ownership/changes in its company structure prior … 5 May 2023 Partial Maladministration Great Places Housing Association (202123116) Case 202123116 · Managing Relations The complaint is about: The landlord’s handling of a leak affecting the property. The landlord’s handling of works to make … 5 May 2023 Partial Maladministration London Borough of Newham (202212688) Case 202212688 · Estate Management The resident’s complaint is about: The landlord’s response to the resident’s queries about whether the rear garden is a communal … 5 May 2023 Partial Maladministration Peabody Trust (202108030) Case 202108030 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about multiple disrepair issues at his property; the amount … 4 May 2023 Partial Maladministration Clarion Housing Association Limited (202121454) Case 202121454 · Estate Management The complaint is about the landlord’s response to the resident’s reports about disrepair issues with: the windows in his property; … 4 May 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202127442) Case 202127442 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to the resident’s concerns about the materials to be used to carry out … 4 May 2023 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202205980) Case 202205980 · Financial The complaint is about: The landlord’s response to the resident’s requests for a refund of the communal service charge for … 3 May 2023 Partial Maladministration Clarion Housing Association Limited (202113563) Case 202113563 · Managing Relations The complaint is about: the landlord’s handling of the repair of a storage heater. the associated complaint handling and offer … 3 May 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202201126) Case 202201126 · ASB/Abuse/Nuisance REPORT COMPLAINT 202201126 London & Quadrant Housing Trust 03 May 2023 Our approach The Housing Ombudsman’s approach to investigating and … 3 May 2023 Partial Maladministration One Housing Group (202219246) Case 202219246 · Managing Relations The complaint is about: The landlord’s handling of leaks at the resident’s property. The landlord’s handling of the associated complaint. 3 May 2023 Partial Maladministration Royal Borough of Kensington and Chelsea (202126427) Case 202126427 · Managing Relations The complaint is about: the landlord’s compliance with a court judgement from 2015. the landlord’s handling of a boiler repair … 2 May 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202119074) Case 202119074 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of a rodent infestation. The resident’s application for re-housing … 2 May 2023 Partial Maladministration Plus Dane Housing Group Limited (202123475) Case 202123475 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request that it: Renew her kitchen. Install an additional toilet … 2 May 2023 Partial Maladministration Southern Housing Group Limited (202214428) Case 202214428 · Managing Relations The complaint concerns the resident’s request for the landlord to: Replace the sub-flooring of the main bedroom, second bedroom, living … 28 Apr 2023 Partial Maladministration A2Dominion Housing Group Limited (202113874) Case 202113874 · Managing Relations The complaint is about: the landlord’s response to repair needs following water ingress. the landlord’s complaint handling and the level … 28 Apr 2023 Partial Maladministration Aster Group Limited (202114318) Case 202114318 · Financial The complaint is about: The condition of the resident’s property when she moved in. The resident’s request for compensation from … 28 Apr 2023 Partial Maladministration Clarion Housing Association Limited (202220946) Case 202220946 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated … 28 Apr 2023 Partial Maladministration Haringey London Borough Council (202203346) Case 202203346 · Estate Management The complaint is about the landlord’s handling of the resident’s enquiries about: invoicing; grounds maintenance and outstanding repairs. The report … 28 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202128131) Case 202128131 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request for compensation following his reports of leaks. Complaint handling. 28 Apr 2023 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202208175) Case 202208175 · Estate Management The complaint is about the landlord’s handling of: Repairs to resolve a water leak in the communal area. The condition … 28 Apr 2023 Partial Maladministration Newlon Housing Trust (202107310) Case 202107310 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s request for an EWS1 form. The landlord’s communication regarding the … 28 Apr 2023 Partial Maladministration Onward Homes Limited (202204981) Case 202204981 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) from neighbours. The landlord’s complaint … 28 Apr 2023 Partial Maladministration Thames Valley Housing Association Limited (202115633) Case 202115633 · Estate Management The resident complains about the landlords handling of: Repairs to the communal door. The cleaning of the communal areas of … 27 Apr 2023 Partial Maladministration Islington Council (202119071) Case 202119071 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a leak following the installation of a new … 27 Apr 2023 Partial Maladministration Lambeth Council (202120072) Case 202120072 · Old Property Condition migrated-2025 The resident complains about how the landlord handled his reports of leaks affecting the property, including the time taken to … 27 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202111468) Case 202111468 · Financial The complaint is about: The level of service charges. The landlord’s handling of the resident’s service charge queries. The landlord’s … 27 Apr 2023 Partial Maladministration Raven Housing Trust Limited (202200090) Case 202200090 · Estate Management The complaint is about: The landlord's administration of the service charge account. The level and reasonableness of service charges. The … 27 Apr 2023 Partial Maladministration Six Town Housing Limited (202107717) Case 202107717 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour. The landlord’s approach and subsequent decision … 27 Apr 2023 Partial Maladministration Southern Housing Group Limited (202120411) Case 202120411 · Health and Safety (inc. building safety) The complaint is regarding the landlord’s handling of: The replacement of fire safety doors. The resident’s reports about the conduct … 26 Apr 2023 Partial Maladministration Camden Council (202117200) Case 202117200 · Estate Management The complaint is about: The resident’s concerns about the level of service charges. The landlord’s response to concerns about the … 26 Apr 2023 Partial Maladministration Spitalfields Housing Association Limited (202016687) Case 202016687 · Managing Relations The complaint is regarding the landlord’s: Repairs team’s responses to the resident’s calls and emails. Handling of the associated complaint. 25 Apr 2023 Partial Maladministration Bournemouth, Christchurch and Poole Council (202110131) Case 202110131 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s report of antisocial behaviour (ASB). handling of adaptations at the … 25 Apr 2023 Partial Maladministration Derby Homes Limited (202114093) Case 202114093 · Financial REPORT COMPLAINT 202114093 Derby Homes Limited 25 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 25 Apr 2023 Partial Maladministration Golding Homes Limited (202208880) Case 202208880 · Managing Relations This complaint concerns the landlord’s response: To the resident’s reports of a leak and mould in the kitchen. To the … 25 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (202013904) Case 202013904 · Financial The complaint is about the landlord’s response to: The resident’s enquiries about the reasonableness of service charges. The resident’s request … 24 Apr 2023 Partial Maladministration Paradigm Housing Group Limited (202126104) Case 202126104 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about his neighbour’s shed. This Service has also considered … 21 Apr 2023 Partial Maladministration Home Group Limited (202116755) Case 202116755 · Estate Management The complaint is about the landlord’s response to the resident’s: Reports of defects in her new build property. Concerns about … 21 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202114537) Case 202114537 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a leak from a vent in the bedroom; … 20 Apr 2023 Partial Maladministration Peabody Trust (202123937) Case 202123937 · Financial The complaint is about the landlord’s: Handling of the resident’s request for information on service charges. Complaint handling. 20 Apr 2023 Partial Maladministration Wandle Housing Association Limited (202207924) Case 202207924 · Managing Relations The complaint is about the landlord’s handling of: The tenancy sign-up procedure and the alleged rent discrepancy in the tenancy … 19 Apr 2023 Partial Maladministration Chelmer Housing Partnership Limited (202209244) Case 202209244 · Managing Relations The complaint is about the level of compensation offered by the landlord in relation to the resident’s reports about: Property … 19 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (202123452) Case 202123452 · Managing Relations The complaint is about: The landlord’s handling of the resident’s report of repairs to the shower. This report also considers: … 18 Apr 2023 Partial Maladministration Islington Council (202109673) Case 202109673 · Information and data management The resident has complained about the landlord’s handling of an ongoing leak issue including the standard of workmanship and the …