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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

Most recent first
26 May 2023 Partial Maladministration Sovereign Housing Association Limited (202110562) Case 202110562 · ASB/Abuse/Nuisance This is about the landlords handling of: Antisocial behaviour reports and an associated transfer offer. The associated complaint. 26 May 2023 Partial Maladministration Sovereign Network Homes (202116990) Case 202116990 · Estate Management REPORT COMPLAINT 202116990 Sovereign Housing Association Limited 26 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 25 May 2023 Partial Maladministration A2Dominion Housing Group Limited (202124470) Case 202124470 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: the resident’s reports of anti social behaviour, and; requests for additional security … 25 May 2023 Partial Maladministration Accent Housing Limited (202114730) Case 202114730 · Managing Relations The complaint is about: The landlord's handling of the resident’s reports of vibrations and cracking noises in the property. The … 25 May 2023 Partial Maladministration Birmingham City Council (202123995) Case 202123995 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). This Service has also considered … 25 May 2023 Partial Maladministration Black Country Housing Group Limited (202111364) Case 202111364 · ASB/Abuse/Nuisance The landlord’s handling of reports of: A pest infestation at the neighbour’s property. Antisocial behaviour from the neighbour. The related … 25 May 2023 Partial Maladministration Chesterfield Borough Council (202120286) Case 202120286 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request to assign her tenancy to her son. The associated … 25 May 2023 Partial Maladministration London Borough of Ealing (202114284) Case 202114284 · Estate Management The complaint is about the landlord’s response to the resident’s reports of obstructions to his storage unit. The Ombudsman has … 25 May 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202117221) Case 202117221 · Managing Relations The complaint is regarding the landlord’s: Handling of several repair issues, including reported damp and mould. Response to the resident’s … 25 May 2023 Partial Maladministration Nottingham City Homes Registered Provider Limited (202213680) Case 202213680 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance. The resident’s request to be rehoused. 25 May 2023 Partial Maladministration Royal Borough Of Greenwich (202126976) Case 202126976 · Managing Relations The complaint is about the conduct of landlord staff during the resident’s application for rehousing and the associated complaint. 25 May 2023 Partial Maladministration Sanctuary Housing Association (202215373) Case 202215373 · Managing Relations The complaint is regarding: The landlord’s response to repairs required to the property following a water leak. The landlord’s handling … 24 May 2023 Partial Maladministration Citizen Housing (202210658) Case 202210658 · Managing Relations The complaint concerns: How the landlord handled repairs to the heating system when the resident moved into the property. The … 24 May 2023 Partial Maladministration North Tyneside Council (202116145) Case 202116145 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a electrical failure in the property on 19 … 24 May 2023 Partial Maladministration Orbit Housing Association Limited (202016279) Case 202016279 · Financial The complaint is about the landlord’s management and handing of: The resident’s request to repair four windows in the resident’s … 24 May 2023 Partial Maladministration Southern Housing Group Limited (202014681) Case 202014681 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns about the scope and standard of cyclical redecoration works. … 23 May 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202111758) Case 202111758 · Estate Management The complaint is about: The landlord's response to repairs to the property. The landlord's response to pest control issues. Complaint … 23 May 2023 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202106636) Case 202106636 · Estate Management The complaint is about: The time taken by the landlord to start a Japanese knotweed treatment plan in the garden. … 22 May 2023 Partial Maladministration East Devon District Council (202205647) Case 202205647 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Response to the resident’s requests … 22 May 2023 Partial Maladministration Hyde Housing Association Limited (202127631) Case 202127631 · Estate Management The complaint is about the landlord’s response to the resident’s reports about: A downpipe. The communal doors to the bin … 22 May 2023 Partial Maladministration One Manchester Limited (202210052) Case 202210052 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about tiling repairs to the kitchen at the property. … 22 May 2023 Partial Maladministration Sussex Housing and Care (202203070) Case 202203070 · Managing Relations The complaint is about: The landlord’s response to issues with heating the property. The landlord’s complaint handling and communication. 19 May 2023 Partial Maladministration Notting Hill Genesis (NHG) (202125601) Case 202125601 · Estate Management The complaint is about the landlord’s: Handling of the resident’s reports of repeated faults with the communal entry door. Response … 19 May 2023 Partial Maladministration Southern Housing Group Limited (202122733) Case 202122733 · Estate Management This complaint is regarding the landlord’s handling of: repairs to the communal door entry system; the resident’s request for a … 19 May 2023 Partial Maladministration Yorkshire Housing Limited (202117040) Case 202117040 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s heating system. The landlord’s handling of repairs to … 18 May 2023 Partial Maladministration Haringey London Borough Council (202121329) Case 202121329 · Financial The complaint is about the landlord’s response to the resident’s: Reports of a leak into the property. Request for reimbursement … 18 May 2023 Partial Maladministration Haringey London Borough Council (202206204) Case 202206204 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about repairs to: the roof; her bathroom; a garden … 18 May 2023 Partial Maladministration Jigsaw Homes Tameside (202113750) Case 202113750 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance; request for a move. The Ombudsman … 18 May 2023 Partial Maladministration Walsall Housing Group Limited (201903432) Case 201903432 · Managing Relations The complaint is about: 17 May 2023 Partial Maladministration Longhurst Group Limited (202203392) Case 202203392 · Estate Management The complaint is about the landlord’s response to: The resident’s request for a replacement radiator. The resident’s reports of works … 16 May 2023 Partial Maladministration Hammersmith and Fulham Council (202121487) Case 202121487 · Managing Relations The complaint is about the landlord’s response to the resident’s: 16 May 2023 Partial Maladministration One Housing Group Limited (202204783) Case 202204783 · ASB/Abuse/Nuisance The complaint concerns how the landlord handled the resident’s reports of noise nuisance and his request to improve the soundproofing … 16 May 2023 Partial Maladministration Six Town Housing Limited (202116692) Case 202116692 · Managing Relations This complaint is about the landlord’s: Response to various repair issues; Handling of the resident’s vulnerabilities and discrimination concerns; Response … 16 May 2023 Partial Maladministration Trident Housing Association Limited (202013105) Case 202013105 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour (ASB), and; handling of the associated … 15 May 2023 Partial Maladministration Abri Group Limited (202221296) Case 202221296 · Managing Relations The complaint is about: The landlord’s handling of reports of a faulty shower. The landlord’s handling of the subsequent complaints. 15 May 2023 Partial Maladministration Bromford Housing Group Limited (202126174) Case 202126174 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports about repairs/snagging issues at the property. The landlord’s complaint … 15 May 2023 Partial Maladministration Irwell Valley Housing Association Limited (202124091) Case 202124091 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s request to remove the gravel from the front of the … 15 May 2023 Partial Maladministration Southwark Council (202202636) Case 202202636 · Estate Management This complaint is about: The landlord’s response to reports of drainage problems. The landlord’s investigation of recurring heating faults. The … 15 May 2023 Partial Maladministration Wandle Housing Association Limited (202200752) Case 202200752 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property’s basement. The … 12 May 2023 Partial Maladministration Clarion Housing Association Limited (202114854) Case 202114854 · ASB/Abuse/Nuisance The resident's complaint is about the landlord's handling of his reports of Anti Social Behaviour by neighbours. The landlord’s complaints … 12 May 2023 Partial Maladministration Clarion Housing Association Limited (202123998) Case 202123998 · Financial This complaint is about: The landlord’s response to a request for a breakdown of the service charge account. The associated … 12 May 2023 Partial Maladministration Greatwell Homes Limited (202107843) Case 202107843 · Moving/Buying/Selling Home REPORT COMPLAINT 202107843 Greatwell Homes Limited 12 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 12 May 2023 Partial Maladministration Hackney Council (202203358) Case 202203358 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour. The landlord’s complaint handling. 12 May 2023 Partial Maladministration Home Group Limited (202109458) Case 202109458 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports that her garden was overgrown and request for a … 12 May 2023 Partial Maladministration Sovereign Network Homes (202117588) Case 202117588 · ASB/Abuse/Nuisance The complaint is about: the landlord’s response to reports of noise transference from a neighbouring property. the landlord’s complaint handling … 11 May 2023 Partial Maladministration Brighton and Hove City Council (202206381) Case 202206381 · Managing Relations The complaint is about: The landlord’s handling of a water leak in the resident’s bathroom. The landlord’s complaint handling. 11 May 2023 Partial Maladministration Hammersmith and Fulham Council (202206970) Case 202206970 · Managing Relations This complaint is about the landlord’s handling of the resident’s reports of repairs at the property. The associated complaint. 11 May 2023 Partial Maladministration Haringey London Borough Council (202113789) Case 202113789 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to address the resident’s reports of: Interference with the water supply into the … 11 May 2023 Partial Maladministration Paragon Asra Housing Limited (202203220) Case 202203220 · Managing Relations The complaint is about the landlord’s handling of: Reports of an ongoing leak from the roof and the associated repairs. … 11 May 2023 Partial Maladministration Places for People Group Limited (202215767) Case 202215767 · Financial The complaint is about the information provided by the landlord at the start of the tenancy with respect to the …