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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

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28 Jun 2023 Partial Maladministration Islington Council (202103095) Case 202103095 · Health and Safety (inc. building safety) The landlord’s response to the resident’s complaint about the consent that was granted for works affecting the communal area of … 28 Jun 2023 Partial Maladministration Lincolnshire Housing Partnership Limited (202118675) Case 202118675 · Managing Relations The complaint is about the landlord’s: Response to the resident’s claim that the property did not meet her disability needs … 28 Jun 2023 Partial Maladministration London Borough of Ealing (202127721) Case 202127721 · Managing Relations This complaint is about: The condition of the property and the standard of checks undertaken by the landlord at the … 28 Jun 2023 Partial Maladministration London Borough of Newham (202112331) Case 202112331 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Damp and mould in the property. Reports of antisocial behaviour. The associated … 28 Jun 2023 Partial Maladministration London Borough of Newham (202112842) Case 202112842 · Estate Management The complaint is about the landlord’s handling of: Responsibility for the maintenance of a drain. Moving of a boundary fence. … 28 Jun 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202201490) Case 202201490 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s request to transfer. Complaints handling. 28 Jun 2023 Partial Maladministration Newcastle City Council (202111388) Case 202111388 · Financial The complaint is about the landlord’s handling of: reports of increased energy bills and insufficient hot water availability, since the … 28 Jun 2023 Partial Maladministration Peabody Trust (202204607) Case 202204607 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in her property. Request for … 27 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202000555) Case 202000555 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of the … 27 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202015858) Case 202015858 · Health and Safety (inc. building safety) The resident’s complaint was about: The landlord’s response to the resident’s request for a “EWS1” and her concerns about fire … 27 Jun 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202119970) Case 202119970 · Managing Relations The complaint is about the landlord’s: Handling of reports that the resident had been injured due to the condition of … 27 Jun 2023 Partial Maladministration Orbit Group Limited (202202744) Case 202202744 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Role in the decision to serve the resident with a Community Protection Warning Notice. … 27 Jun 2023 Partial Maladministration Peabody Trust (202011460) Case 202011460 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns and requests for information regarding fire safety in the … 27 Jun 2023 Partial Maladministration Sanctuary Housing Association (202213616) Case 202213616 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Noise from a water pump. The associated complaint. 27 Jun 2023 Partial Maladministration Stevenage Borough Council (202205029) Case 202205029 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: reports of subsidence at the leaseholder’s property, and; the associated complaint handling. 27 Jun 2023 Partial Maladministration Wandsworth Council (202221777) Case 202221777 · Managing Relations The complaint is about the landlord's handling of: Reported fragments and dust particles in the property . Repairs to the … 27 Jun 2023 Partial Maladministration Winchester City Council (202114423) Case 202114423 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the property when she moved … 26 Jun 2023 Partial Maladministration Bromford Housing Group Limited (202211617) Case 202211617 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise disturbance. The subsequent complaint. 26 Jun 2023 Partial Maladministration Dudley Metropolitan Borough Council (202121691) Case 202121691 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns regarding: The condition of the property when it was … 26 Jun 2023 Partial Maladministration Islington Council (202105172) Case 202105172 · Financial The complaint is about: The level of compensation offered by the landlord following the resident’s reports of damp in his … 26 Jun 2023 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202210801) Case 202210801 · Financial The complaint is about the landlord’s response to the resident’s reports about: Issues with his boiler and flooding Service charges … 26 Jun 2023 Partial Maladministration Notting Hill Genesis (NHG) (202221363) Case 202221363 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the communal front entrance door lock. Complaint handling. 26 Jun 2023 Partial Maladministration Richmond Housing Partnership Limited (202112026) Case 202112026 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident as a perpetrator of antisocial behaviour (ASB); an alleged data … 26 Jun 2023 Partial Maladministration Town and Country Housing (202105861) Case 202105861 · Financial The complaint is about: the landlord’s decision to dispose of the resident’s personal belongings; the level of compensation offered by … 26 Jun 2023 Partial Maladministration Waverley Borough Council (202220267) Case 202220267 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the resident’s reports of: Leaks into the wet room of his property. … 23 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202009112) Case 202009112 · Estate Management The complaint is about the landlord’s response to the resident's reports of: Damp and mould in the property. A rodent … 23 Jun 2023 Partial Maladministration Torus62 Limited (202109613) Case 202109613 · Managing Relations This complaint is about the landlord’s handling of the resident’s requests for a renewal of her kitchen. This investigation has … 23 Jun 2023 Partial Maladministration West Kent Housing Association (202122162) Case 202122162 · Managing Relations REPORT COMPLAINT 202122162 West Kent Housing Association 23 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 21 Jun 2023 Partial Maladministration Camden Council (202125095) Case 202125095 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s report of antisocial behaviour (ASB). The allocation of Flat 278. … 21 Jun 2023 Partial Maladministration Ipswich Borough Council (202105577) Case 202105577 · Managing Relations The landlord’s response to reports of damp and mould within the resident’s property. The landlord’s response to the resident’s request … 21 Jun 2023 Partial Maladministration Islington Council (202006900) Case 202006900 · Managing Relations The resident has complained about: the landlord’s handling of her request for repairs to: a leak from bathroom, in particular … 21 Jun 2023 Partial Maladministration London Borough of Croydon (202201712) Case 202201712 · ASB/Abuse/Nuisance This complaint is about: The resident’s transfer request and the Council’s assessment of the resident’s housing need and banding. The … 21 Jun 2023 Partial Maladministration Notting Hill Genesis (NHG) (202112438) Case 202112438 · Managing Relations This complaint is about the landlord’s: Response to the resident’s concerns about issues predating his tenancy. Handling of various repairs … 21 Jun 2023 Partial Maladministration Orbit Group Limited (202210392) Case 202210392 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about its handling of a roof renewal and the … 21 Jun 2023 Partial Maladministration The Extracare Charitable Trust (202210871) Case 202210871 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about communal landscaping. In particular: The size of the … 20 Jun 2023 Partial Maladministration Connexus Homes Limited (202208950) Case 202208950 · Information and data management The complaint is about the landlord’s: Handling of the resident’s subject access request and freedom of information request. Response to … 20 Jun 2023 Partial Maladministration Grand Union Housing Group Limited (202204738) Case 202204738 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of a neighbour dispute regarding her right of access. … 20 Jun 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202112228) Case 202112228 · Managing Relations The complaint is about the landlord’s response to: The resident’s request for replacement windows and front door with a letterbox. … 19 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202128485) Case 202128485 · Financial This complaint is about the landlord's handling of: the resident's queries about communal electricity charges, and; the associated complaint. 19 Jun 2023 Partial Maladministration Islington Council (202215237) Case 202215237 · Estate Management The complaint is about the landlord’s: Actions in providing a replacement key fob and the associated offer of compensation. Decision … 19 Jun 2023 Partial Maladministration Karbon Homes Limited (202119326) Case 202119326 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance and a tenancy breach by his … 19 Jun 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202122722) Case 202122722 · Information and data management The complaint is about the landlord’s: Response to the resident’s concerns about information it shared with a third party. Response … 19 Jun 2023 Partial Maladministration Peabody Trust (201900088) Case 201900088 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise disturbance from the ball cage. The landlord’s … 16 Jun 2023 Partial Maladministration Wigan Metropolitan Borough Council (202217029) Case 202217029 · Financial The complaint is about the landlord’s handling of: The resident’s reports of damage caused by its contractors. The associated complaint. 15 Jun 2023 Partial Maladministration Bromsgrove District Housing Trust Limited (202122741) Case 202122741 · Financial The complaint is about: 15 Jun 2023 Partial Maladministration Havering Council (202115901) Case 202115901 · Financial The complaint is about: The landlord’s response to the resident’s concerns about the condition of the property at the start … 14 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202123938) Case 202123938 · Managing Relations This complaint is about: The landlord’s handling of the resident’s reports of a leak from the water tank; The landlord’s … 14 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202206079) Case 202206079 · Financial The complaint is about the landlord’s response to: The resident’s report of damp and mould. The resident's request for compensation … 14 Jun 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202114933) Case 202114933 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB). Counter allegation of noise nuisance … 14 Jun 2023 Partial Maladministration Wolverhampton City Council (202209800) Case 202209800 · Managing Relations The complaint is about the landlord's handling of the resident’s request for: call backs under the single point of contact …