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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "property" × Outcome: Partial_Maladministration ×

Showing 1,803 of 16,595 decisions matching "property"

Decisions

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18 Jun 2025 Partial Maladministration Gentoo Group Limited (202422461) Case 202422461 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the property. the resident’s … 18 Jun 2025 Partial Maladministration Karbon Homes Limited (202315542) Case 202315542 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Concerns regarding staff conduct. Reports of antisocial behaviour (ASB). Reports … 18 Jun 2025 Partial Maladministration Paradigm Housing Group Limited (202327452) Case 202327452 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident concerning: His reports about communal issues including doors, an electricity … 17 Jun 2025 Partial Maladministration Sovereign Network Homes (202230225) Case 202230225 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of repairs caused by leaks. Handling of the resident’s … 16 Jun 2025 Partial Maladministration Places for People Group Limited (202324903) Case 202324903 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of: Repairs in the property. Mice infestation in the … 13 Jun 2025 Partial Maladministration Royal Borough of Kingston Upon Thames (202332318) Case 202332318 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The sales process and its non-disclosure of the plans to carry out … 12 Jun 2025 Partial Maladministration Orbit Housing Association Limited (202315983) Case 202315983 · Financial The complaint is about the landlord’s handling of: Concerns raised about the condition of the property on let and the … 12 Jun 2025 Partial Maladministration Rochdale Boroughwide Housing Limited (202329287) Case 202329287 · Information and data management The complaint is about the landlord’s: Handling of the resident’s subject access request (SAR). Response to the resident's reports that … 10 Jun 2025 Partial Maladministration Ongo Homes Limited (202327435) Case 202327435 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: The condition of the property at the start … 9 Jun 2025 Partial Maladministration Birmingham City Council (202304360) Case 202304360 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to the intercom/phone system connected to the property. Repairs to the … 9 Jun 2025 Partial Maladministration Bournemouth, Christchurch and Poole Council (202417698) Case 202417698 · Financial The complaint is about the landlord’s handling of: damage to and loss of the resident’s belongings. the refurbishment of the … 9 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202413823) Case 202413823 · Managing Relations The complaint is about the landlord’s handling of: A leak from the wet room and a leak in the hallway … 9 Jun 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202310905) Case 202310905 · Planned Works The complaint is about the landlord’s handling of: The resident’s request for her kitchen and bathroom to be replaced. Damp … 9 Jun 2025 Partial Maladministration Paradigm Housing Group Limited (202305331) Case 202305331 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: checks to the condition of the property when let as part of … 5 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202421320) Case 202421320 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Pests in her property. The … 5 Jun 2025 Partial Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202334224) Case 202334224 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports about repairs to the property. Decision to not decant … 4 Jun 2025 Partial Maladministration Hexagon Housing Association Limited (202409523) Case 202409523 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about repairs in her property following fire safety works. … 4 Jun 2025 Partial Maladministration Home Group Limited (202318556) Case 202318556 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: The standard of work carried out during the … 4 Jun 2025 Partial Maladministration Sanctuary Housing Association (202417848) Case 202417848 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of damp and mould and defects at the property. … 3 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202323748) Case 202323748 · Managing Relations The complaint is about the landlord’s: Decision to relet a property which it had marked for disposal. Decision to dispose … 3 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202330453) Case 202330453 · Managing Relations The complaint is about the landlord’s handling of unpleasant smells in the resident’s property. The Service has also considered the … 31 May 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202306618) Case 202306618 · Local Authority / ALMO or TMO The resident has complained to the Ombudsman about: The condition of the previous property upon letting. The condition of the … 30 May 2025 Partial Maladministration Great Places Housing Group Limited (202308486) Case 202308486 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about an increase in his energy bills. Contractors accessing … 30 May 2025 Partial Maladministration London Borough of Islington (202413663) Case 202413663 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s concerns about her neighbour's decking, noise disturbance, and damage to … 30 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202318061) Case 202318061 · Financial The complaint is about the landlord’s handling of the resident’s reports of: Requests for repairs following water ingress into the … 30 May 2025 Partial Maladministration Magenta Living (202311316) Case 202311316 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of the resident’s reports about repairs in her home. The landlord’s handling of … 30 May 2025 Partial Maladministration Notting Hill Genesis (202308701) Case 202308701 · Planned Works The complaint is about the landlord’s handling of: Leaks in the property. Damp and mould. The resident’s request to replace … 30 May 2025 Partial Maladministration Octavia Housing (202220210) Case 202220210 · Financial The complaint is about the landlord’s response to the resident’s: Request for preventative measures for future floods. Request to replace … 30 May 2025 Partial Maladministration Octavia Housing (202423537) Case 202423537 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Concerns that it offered an unsuitable property in 2022 when … 30 May 2025 Partial Maladministration Southern Housing (202328281) Case 202328281 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The mutual exchange, including the condition of the property and garden. The … 30 May 2025 Partial Maladministration Winchester City Council (202322119) Case 202322119 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s response to: Reports of damp and mould in the property. Reports of heating … 29 May 2025 Partial Maladministration London Borough of Lambeth (202325251) Case 202325251 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The decant process, including the resident’s request for a permanent move to … 29 May 2025 Partial Maladministration London & Quadrant Housing Trust (202228981) Case 202228981 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Snagging works in the property. The resident’s concerns about the fire alarm … 29 May 2025 Partial Maladministration London & Quadrant Housing Trust (202320835) Case 202320835 · Managing Relations The complaint is about the landlord’s response to reports of a leak in the property and resulting damp and mould. … 29 May 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202433015) Case 202433015 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of roof leaks affecting the property and associated repairs. … 28 May 2025 Partial Maladministration Milton Keynes Council (202421402) Case 202421402 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to: The resident’s reports of damp and mould in the property. The resident’s … 27 May 2025 Partial Maladministration London Borough of Camden Council (202348136) Case 202348136 · Local Authority / ALMO or TMO The complaint is about the resident’s concerns about condition of the property at the start of the tenancy. We have … 27 May 2025 Partial Maladministration Origin Housing Limited (202416610) Case 202416610 · Managing Relations This complaint is about the landlord’s: Response to the resident’s reports of water ingress into her property. Handling of the … 27 May 2025 Partial Maladministration West Kent Housing Association (202420405) Case 202420405 · Managing Relations The complaint is about the landlord’s handling of: Issues with the wet room flooring. Issues with the tiling behind the … 23 May 2025 Partial Maladministration Clarion Housing Association Limited (202331357) Case 202331357 · Estate Management The complaint is about the landlord’s handling of: A service charge refund. Report of lack of service provision. Repairs and … 23 May 2025 Partial Maladministration London Borough of Enfield (202405358) Case 202405358 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s report of a leak in the property. the resident’s request … 23 May 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202403177) Case 202403177 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports that her doors and windows had been affected by … 23 May 2025 Partial Maladministration Mansfield District Council (202126813) Case 202126813 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of various repairs. The resident’s reports that its staff … 22 May 2025 Partial Maladministration Leeds City Council (202325343) Case 202325343 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about: Repairs to the property’s windows. Hazards in the … 21 May 2025 Partial Maladministration Clarion Housing Association Limited (202314249) Case 202314249 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in his property. The associated … 21 May 2025 Partial Maladministration Leeds City Council (202326662) Case 202326662 · Local Authority / ALMO or TMO The complaint is about the landlord’s: management of the resident’s concerns about the temporary accommodation condition handling of the resident’s … 20 May 2025 Partial Maladministration London & Quadrant Housing Trust (202324056) Case 202324056 · Managing Relations The complaint is about the landlord’s handling of: The sign-up process and the resident’s request for a transfer to a … 20 May 2025 Partial Maladministration Origin Housing Limited (202425613) Case 202425613 · Managing Relations The complaint is about the landlord’s handling of window repairs at the property. The Ombudsman has also considered the landlord’s … 20 May 2025 Partial Maladministration Torus62 Limited (202427099) Case 202427099 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of: Asbestos found in the garden at the property; Debris and items in … 17 May 2025 Partial Maladministration Stonewater Limited (202317294) Case 202317294 · Managing Relations The complaint is about the landlord's handling of reports of A toilet leak at the property. Other repairs at the …