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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,351 of 16,595 decisions

Decisions

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18 Dec 2025 Partial Maladministration London Borough of Islington (202516094) Case 202516094 · ASB/Abuse/Nuisance Decision Case ID 202516094 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date … 18 Dec 2025 Partial Maladministration Moat Homes Limited (202336014) Case 202336014 · Managing Relations Decision Case ID 202336014 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date 18 … 18 Dec 2025 Partial Maladministration Orbit Housing Association Limited (202423319) Case 202423319 · Estate Management Decision Case ID 202423319 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Dec 2025 Partial Maladministration Plus Dane Housing Limited (202505207) Case 202505207 · ASB/Abuse/Nuisance Decision Case ID 202505207 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Dec 2025 Partial Maladministration Royal Borough of Kingston Upon Thames (202448694) Case 202448694 · Local Authority / ALMO or TMO Decision Case ID 202448694 Decision type Investigation Landlord Royal Borough of Kingston Upon Thames Landlord type Local Authority Occupancy Secure … 18 Dec 2025 Partial Maladministration Southern Housing (202445176) Case 202445176 · Managing Relations Decision Case ID 202445176 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 December … 18 Dec 2025 Partial Maladministration Southern Housing (202509617) Case 202509617 · ASB/Abuse/Nuisance Decision Case ID 202509617 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 December … 18 Dec 2025 Partial Maladministration Southwark Council (202435193) Case 202435193 · Managing Relations Decision Case ID 202435193 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 18 Dec 2025 Partial Maladministration Sparrow Shared Ownership Limited (202325309) Case 202325309 · For profit Decision Case ID 202325309 Decision type Investigation Landlord Sparrow Shared Ownership Limited Landlord type For profit Occupancy Shared Ownership Date … 18 Dec 2025 Partial Maladministration The Guinness Partnership Limited (202421926) Case 202421926 · Managing Relations Decision Case ID 202421926 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Leaseholder Date 18 … 18 Dec 2025 Partial Maladministration The Guinness Partnership Limited (202510295) Case 202510295 · Managing Relations Decision Case ID 202510295 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Periodic Tenancy … 18 Dec 2025 Partial Maladministration Two Rivers Housing (202438048) Case 202438048 · Estate Management Decision Case ID 202438048 Decision type Investigation Landlord Two Rivers Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 … 17 Dec 2025 Partial Maladministration Clarion Housing Association Limited (202513639) Case 202513639 · Managing Relations Decision Case ID 202513639 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Dec 2025 Partial Maladministration Gateway Housing Association Limited (202439005) Case 202439005 · Health and Safety (inc. building safety) Decision Case ID 202439005 Decision type Investigation Landlord Gateway Housing Association Limited Landlord type Housing Association Occupancy Assured tenancy Date … 17 Dec 2025 Partial Maladministration GreenSquareAccord Limited (202339998) Case 202339998 · Managing Relations Decision Case ID 202339998 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December … 17 Dec 2025 Partial Maladministration Home Group Limited (202430564) Case 202430564 · Financial Decision Case ID 202430564 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 17 Dec 2025 Partial Maladministration Jigsaw Homes Group Limited (202332619) Case 202332619 · Managing Relations Decision Case ID 202332619 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Dec 2025 Partial Maladministration London Borough of Harrow (202340320) Case 202340320 · Managing Relations Decision Case ID 202340320 Decision type Investigation Landlord London Borough of Harrow Landlord type Local Authority / ALMO or TMO … 17 Dec 2025 Partial Maladministration London Borough of Islington (202512850) Case 202512850 · Local Authority / ALMO or TMO Decision Case ID 202512850 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Leaseholder Date 17 … 17 Dec 2025 Partial Maladministration London & Quadrant Housing Trust (202337029) Case 202337029 · Managing Relations Decision Case ID 202337029 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 17 Dec 2025 Partial Maladministration London & Quadrant Housing Trust (202439342) Case 202439342 · Managing Relations Decision Case ID 202439342 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership … 17 Dec 2025 Partial Maladministration Newark and Sherwood District Council (202511147) Case 202511147 · Managing Relations Decision Case ID 202511147 Decision type Investigation Landlord Newark and Sherwood District Council Landlord type Local Authority / ALMO or … 17 Dec 2025 Partial Maladministration One Vision Housing Limited (202508749) Case 202508749 · Managing Relations Decision Case ID 202508749 Decision type Investigation Landlord One Vision Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Dec 2025 Partial Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202406891) Case 202406891 · Health and Safety (inc. building safety) Decision Case ID 202406891 Decision type Investigation Landlord Phoenix Community Housing Association (Bellingham and Downham) Limited Landlord type Housing Association … 17 Dec 2025 Partial Maladministration Places for People Group Limited (202340632) Case 202340632 · Managing Relations Decision Case ID 202340632 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Secure Tenancy … 17 Dec 2025 Partial Maladministration Southend on Sea City Council (202414266) Case 202414266 · Local Authority / ALMO or TMO Decision Case ID 202414266 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or … 17 Dec 2025 Partial Maladministration Southern Housing (202509645) Case 202509645 · Managing Relations Decision Case ID 202509645 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 9 December … 17 Dec 2025 Partial Maladministration Sovereign Network Group (202442624) Case 202442624 · ASB/Abuse/Nuisance Decision Case ID 202442624 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 17 Dec 2025 Partial Maladministration Stonewater Limited (202338402) Case 202338402 · Estate Management 5Decision Case ID 202338402 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Leaseholder Date 17 December 2025 … 16 Dec 2025 Partial Maladministration Clarion Housing Association Limited (202416331) Case 202416331 · Managing Relations Decision Case ID 202416331 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 16 Dec 2025 Partial Maladministration Hastoe Housing Association Limited (202342487) Case 202342487 · Health and Safety (inc. building safety) Decision Case ID 202342487 Decision type Investigation Landlord Hastoe Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 16 Dec 2025 Partial Maladministration Jigsaw Homes Group Limited (202508313) Case 202508313 · Managing Relations Decision Case ID 202508313 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 16 Dec 2025 Partial Maladministration London Borough of Camden Council (202336929) Case 202336929 · Local Authority / ALMO or TMO Decision Case ID 202336929 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 16 Dec 2025 Partial Maladministration London & Quadrant Housing Trust (202207034) Case 202207034 · ASB/Abuse/Nuisance Decision Case ID 202207034 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 16 Dec 2025 Partial Maladministration Notting Hill Genesis (202407446) Case 202407446 · Financial Decision Case ID 202407446 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 16 December … 16 Dec 2025 Partial Maladministration One Vision Housing Limited (202412221) Case 202412221 · Managing Relations Decision Case ID 202412221 Decision type Investigation Landlord One Vision Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 16 Dec 2025 Partial Maladministration Peabody Trust (202334726) Case 202334726 · Managing Relations Decision Case ID 202334726 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 16 December … 16 Dec 2025 Partial Maladministration Peabody Trust (202453374) Case 202453374 · Financial Decision Case ID 202453374 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 16 December … 16 Dec 2025 Partial Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202511433) Case 202511433 · Managing Relations Decision Case ID 202511433 Decision type Investigation Landlord Phoenix Community Housing Association (Bellingham and Downham) Limited Landlord type Housing Association … 16 Dec 2025 Partial Maladministration Royal Borough Of Greenwich (202400105) Case 202400105 · Managing Relations Decision Case ID 202400105 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO … 16 Dec 2025 Partial Maladministration Selwood Housing Society Limited (202432833) Case 202432833 · Managing Relations Decision Case ID 202432833 Decision type Investigation Landlord Selwood Housing Society Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 15 Dec 2025 Partial Maladministration Arun District Council (202510430) Case 202510430 · Managing Relations Decision Case ID 202510430 Decision type Investigation Landlord Arun District Council Landlord type Local Authority / ALMO or TMO Occupancy … 15 Dec 2025 Partial Maladministration Bolton at Home Limited (202425915) Case 202425915 · Health and Safety (inc. building safety) Decision Case ID 202425915 Decision type Investigation Landlord Bolton at Home Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 15 Dec 2025 Partial Maladministration Hightown Housing Association Limited (202509436) Case 202509436 · Managing Relations Decision Case ID 202509436 Decision type Investigation Landlord Hightown Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 15 Dec 2025 Partial Maladministration Karbon Homes Limited (202436994) Case 202436994 · Financial Decision Case ID 202436994 Decision type Investigation Landlord Karbon Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 … 15 Dec 2025 Partial Maladministration LiveWest Homes Limited (202400450) Case 202400450 · Health and Safety (inc. building safety) Decision Case ID 202400450 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 15 December … 15 Dec 2025 Partial Maladministration London Borough of Lambeth (202422491) Case 202422491 · Managing Relations Decision Case ID 202422491 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 15 Dec 2025 Partial Maladministration London & Quadrant Housing Trust (202443457) Case 202443457 · ASB/Abuse/Nuisance Decision Case ID 202443457 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 15 Dec 2025 Partial Maladministration London & Quadrant Housing Trust (202504224) Case 202504224 · Managing Relations Decision Case ID 202504224 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 15 Dec 2025 Partial Maladministration Royal Borough Of Greenwich (202412690) Case 202412690 · Local Authority / ALMO or TMO Decision Case ID 202412690 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO …