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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

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31 Aug 2023 Partial Maladministration Birmingham City Council (202204184) Case 202204184 · Moving/Buying/Selling Home The complaint is about the landlord’s: Handling of the resident’s queries about the paint used within the property. Decision to … 31 Aug 2023 Partial Maladministration Estuary Housing Association Limited (202017245) Case 202017245 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs to the property. This service has also … 31 Aug 2023 Partial Maladministration GreenSquareAccord Limited (202121460) Case 202121460 · Estate Management The resident complained about: How the landlord handled the report of a leak into the property. How the landlord responded … 31 Aug 2023 Partial Maladministration GreenSquareAccord Limited (202215369) Case 202215369 · Managing Relations The complaint is about: The landlord’s handling and response to the resident’s reports of a leak and damage, including to … 31 Aug 2023 Partial Maladministration Hammersmith and Fulham Council (202222638) Case 202222638 · Old Property Condition migrated-2025 The complaint is about: The landlord's handling of the resident's reports of a leak at the property. The landlord's handling … 31 Aug 2023 Partial Maladministration Haringey London Borough Council (202106418) Case 202106418 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Water ingress, damp and outstanding repairs at the … 31 Aug 2023 Partial Maladministration Hyde Housing Association Limited (202108054) Case 202108054 · Estate Management The complaint is about: the landlord’s response to the resident’s concerns about a contractor using the drive at her former … 31 Aug 2023 Partial Maladministration Irwell Valley Housing Association Limited (202217188) Case 202217188 · Managing Relations The complaint is about the landlord’s handling of: Reports of water ingress, damp, and mould at the property The subsequent … 31 Aug 2023 Partial Maladministration Lambeth Council (202221633) Case 202221633 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The response to the resident’s … 31 Aug 2023 Partial Maladministration One Manchester Limited (201910630) Case 201910630 · ASB/Abuse/Nuisance The complaint is about: The landlord’s decision to seek a court injunction against the resident in respect of her contact … 31 Aug 2023 Partial Maladministration Sanctuary Housing Association (202205675) Case 202205675 · Managing Relations The complaint concerns: The landlord’s response to the resident’s application for staircasing. The landlord’s interpretation of the provisions of the … 31 Aug 2023 Partial Maladministration Sovereign Network Homes (Former Network Homes) (202123467) Case 202123467 · Managing Relations The complaint is about The landlord’s handling of the resident’s reports concerning leaks and the consequent damage to their property. … 31 Aug 2023 Partial Maladministration Wolverhampton City Council (202101642) Case 202101642 · Information and data management This complaint is about the landlord’s: Response to the resident’s reports of: leaks, damp and mould; various other repairs; equality … 30 Aug 2023 Partial Maladministration A2Dominion Housing Group Limited (202207064) Case 202207064 · Information and data management The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Concern that … 30 Aug 2023 Partial Maladministration Clarion Housing Association Limited (202204728) Case 202204728 · Managing Relations The complaint is about: The landlord’s handling of a complaint relating to the resident’s previous tenancy; The landlord’s response to … 30 Aug 2023 Partial Maladministration Gentoo Group Limited (202122445) Case 202122445 · Financial The complaint is about the landlord’s handling of: The installation of solar panels at the resident’s property in 2016. Issuing … 30 Aug 2023 Partial Maladministration Havering Council (202200548) Case 202200548 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request for sound insulation, due … 30 Aug 2023 Partial Maladministration Lewisham Council (202118554) Case 202118554 · Financial The complaint is about: The landlord's handling of repairs to a leak to the external communal pathway. The resident’s concerns … 30 Aug 2023 Partial Maladministration Moat Homes Limited (202208721) Case 202208721 · Estate Management The complaint is about: The level of priority awarded by the local authority for rehousing. The landlord’s response to the … 30 Aug 2023 Partial Maladministration Optivo (now Southern Housing) (202225263) Case 202225263 · Information and data management The complaint is about the landlord’s response to: reports of an operative gaining access to the resident’s property. concerns that … 30 Aug 2023 Partial Maladministration Paragon Asra Housing Limited (202114993) Case 202114993 · Estate Management The complaint is about the landlord’s handling of: the resident’s reports that her property was overcrowded; repairs to the resident’s … 30 Aug 2023 Partial Maladministration Sanctuary Housing Association (202111250) Case 202111250 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of noise disturbance. Request to be transferred into a … 30 Aug 2023 Partial Maladministration The Guinness Partnership Limited (202209462) Case 202209462 · Managing Relations The complaint is about the landlord’s: handling of repairs to the property; response to the resident’s reports regarding staff conduct; … 29 Aug 2023 Partial Maladministration GreenSquareAccord Limited (202207660) Case 202207660 · Financial The complaint is regarding the landlord’s response to the resident’s: Concerns about the standard of service relative to the service … 29 Aug 2023 Partial Maladministration Leicester City Council (202107822) Case 202107822 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s: Reports of leaks to his shed. Request to remove squirrel … 29 Aug 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202206767) Case 202206767 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of the … 29 Aug 2023 Partial Maladministration Together Housing Association Limited (202220628) Case 202220628 · ASB/Abuse/Nuisance The complaint is about the landlord’s responses to: Snags in the property. The resident’s reports of anti-social behaviour (ASB) from … 29 Aug 2023 Partial Maladministration Wandsworth Council (202115911) Case 202115911 · ASB/Abuse/Nuisance The resident’s complaint was about: The landlord’s consideration of the resident’s housing needs and the suitability of her current accommodation … 25 Aug 2023 Partial Maladministration Birmingham City Council (202121058) Case 202121058 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of damp and mould. decision to place a risk … 25 Aug 2023 Partial Maladministration Citizen Housing (202126878) Case 202126878 · Managing Relations The complaint is about the landlord’s handling of: The applicant’s housing application pre-May 2021 The applicant’s housing application post-May 2021. … 25 Aug 2023 Partial Maladministration Leeds Jewish Housing Association Limited (202012647) Case 202012647 · Financial The complaint is about the landlord’s response to the resident’s queries regarding: communal caretaker costs; alarm monitoring and warden services; … 25 Aug 2023 Partial Maladministration Lewes District Council (202123052) Case 202123052 · Managing Relations The complaint is about: The landlord’s management of roofing repairs. The landlord’s handling of the resident’s complaint and request for … 25 Aug 2023 Partial Maladministration Platform Housing Group Limited (202124990) Case 202124990 · ASB/Abuse/Nuisance This complaint is about: The landlord’s handling of the resident’s reports of noise, harassment and antisocial behaviour by neighbours; The … 24 Aug 2023 Partial Maladministration Darlington Borough Council (202209963) Case 202209963 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour and harassment. The landlord’s handling of … 24 Aug 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202221313) Case 202221313 · Managing Relations The complaint is about the landlord’s response to concerns about: the suitability of a new hand wash basin installed in … 24 Aug 2023 Partial Maladministration Tower Hamlets Homes (202223881) Case 202223881 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of poor customer service from its staff. The landlord's … 23 Aug 2023 Partial Maladministration Bournemouth, Christchurch and Poole Council (202107969) Case 202107969 · Managing Relations The complaint is about the landlord’s management and handling of: a request to install a level access shower wet room … 23 Aug 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202200878) Case 202200878 · Health and Safety (inc. building safety) The complaint is about the landlord’s: response to the resident’s report of a fire safety incident; handling of the resident’s … 22 Aug 2023 Partial Maladministration East Riding of Yorkshire Council (202211160) Case 202211160 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of anti social behaviour. The landlord’s decision to place … 22 Aug 2023 Partial Maladministration Paradigm Housing Group Limited (202116807) Case 202116807 · ASB/Abuse/Nuisance The complaint is about: 22 Aug 2023 Partial Maladministration The Riverside Group Limited (202223877) Case 202223877 · Financial The complaint concerns: The landlord’s decision to recharge the resident to repair the toilet in the property. The conduct of … 21 Aug 2023 Partial Maladministration Railway Housing Association and Benefit Fund (202225070) Case 202225070 · Managing Relations The complaint is about: The landlord's response to the resident's concerns about a staff member’s conduct during a fire-safety drill. … 21 Aug 2023 Partial Maladministration Royal Borough Of Greenwich (202219125) Case 202219125 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of defective windows and doors, and the resulting cold … 21 Aug 2023 Partial Maladministration Tower Hamlets Community Housing (202116245) Case 202116245 · Managing Relations The complaint is about: The condition of the property the resident mutually exchanged into. The landlord’s handling of remedial repairs. … 18 Aug 2023 Partial Maladministration Birmingham City Council (202125140) Case 202125140 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports concerning the condition of the kitchen at the property. … 18 Aug 2023 Partial Maladministration Clarion Housing Association Limited (202201622) Case 202201622 · Estate Management The complaint is about the landlord’s response to the resident’s: Reports of a repair to the adjacent building. The related … 18 Aug 2023 Partial Maladministration Notting Hill Genesis (NHG) (202114809) Case 202114809 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of fly-tipping and its use of CCTV. The resident’s … 18 Aug 2023 Partial Maladministration Notting Hill Genesis (NHG) (202200270) Case 202200270 · Financial The complaint is about: The landlord’s response to the resident’s concerns about the service charge account; and The landlord’s handling … 17 Aug 2023 Partial Maladministration Haringey London Borough Council (202220851) Case 202220851 · Managing Relations This complaint is about the landlord’s handling of: The resident’s management move, The associated complaint. 17 Aug 2023 Partial Maladministration Southern Housing Group Limited (202123627) Case 202123627 · Managing Relations The complaint is about the landlord’s: response to the resident’s concerns regarding cyclical works. complaint handling.