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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

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26 Sep 2023 Partial Maladministration Peabody Trust (202117274) Case 202117274 · Managing Relations The complaint is regarding the landlord’s: Handling of the resident’s repair requests including issues relating to damp, a back downpipe, … 26 Sep 2023 Partial Maladministration The Guinness Partnership Limited (202219858) Case 202219858 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The resident’s report of window repair issues. The resident’s request for window … 22 Sep 2023 Partial Maladministration Haringey London Borough Council (202222923) Case 202222923 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the property, and the … 21 Sep 2023 Partial Maladministration Camden Council (202106293) Case 202106293 · ASB/Abuse/Nuisance The complaint is regarding the landlord’s response to the resident’s reports of: The condition of the resident’s property and common … 21 Sep 2023 Partial Maladministration Optivo (now Southern Housing) (202109843) Case 202109843 · Financial This complaint is about the landlord’s handling of: The resident’s reports of repairs to the property at the time, and … 21 Sep 2023 Partial Maladministration Optivo (now Southern Housing) (202116366) Case 202116366 · ASB/Abuse/Nuisance The complaint is regarding: The landlord’s handling of the resident’s request for the installation of sound insulation in his property. … 21 Sep 2023 Partial Maladministration Women’s Pioneer Housing Limited (202112905) Case 202112905 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: Reports of antisocial behaviour involving the resident’s upstairs neighbour. Reports of repairs … 20 Sep 2023 Partial Maladministration ForHousing Limited (202115718) Case 202115718 · Managing Relations The complaint is about the landlord’s handling of: Remedial repairs to the resident’s roof, bathroom and downstairs toilet. The associated … 20 Sep 2023 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202223221) Case 202223221 · Managing Relations The complaint concerns the landlord’s: Handling of repairs to and subsequent replacement of the resident’s boiler. Complaint handling. 20 Sep 2023 Partial Maladministration Sanctuary Housing Association (202201710) Case 202201710 · Financial The complaint is about: The landlord’s administration of the resident’s service charge and rent account. The landlord’s handling of the … 19 Sep 2023 Partial Maladministration Bromford Housing Group Limited (202128099) Case 202128099 · Managing Relations The complaint is about the amount of compensation offered to the resident associated with the landlord’s handling of: Repairs, including … 19 Sep 2023 Partial Maladministration Peabody Trust (202108894) Case 202108894 · Managing Relations The complaint is about: The condition of the property when it was let to the resident. The unsuitability of the … 19 Sep 2023 Partial Maladministration Peabody Trust (202117348) Case 202117348 · Financial The complaint is about: The landlord’s handling of the complainant’s request to succeed to his late father’s tenancy. The landlord … 19 Sep 2023 Partial Maladministration Sage Housing Limited (202221052) Case 202221052 · Managing Relations The complaint is about the landlord’s handling of; repairs to the communal pipework. damage to communal areas. the resident’s request … 18 Sep 2023 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202222945) Case 202222945 · Managing Relations The complaint is about the landlord’s: decision not to reinstate the resident’s shaver socket following a bathroom refurbishment; complaints handling. 18 Sep 2023 Partial Maladministration One Housing Group Limited (202126330) Case 202126330 · Estate Management The resident’s complaint is about: The landlord’s response to the resident’s reports of flooding of the car park. The landlord’s … 18 Sep 2023 Partial Maladministration Paragon Asra Housing Limited (202209183) Case 202209183 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident's reports of: Damp, mould and draughty windows; Overcrowding; A bed … 18 Sep 2023 Partial Maladministration Sanctuary Housing Association (202204063) Case 202204063 · Managing Relations The complaint is about the way the landlord responded to the resident's reports of: Rotten floorboards; Exposed gas pipes; An … 18 Sep 2023 Partial Maladministration Wigan Metropolitan Borough Council (202214184) Case 202214184 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp, mould outstanding repairs, and request for insulation. … 15 Sep 2023 Partial Maladministration Berneslai Homes (202220807) Case 202220807 · Managing Relations The complaint is about the landlord’s handling of: 15 Sep 2023 Partial Maladministration East Devon District Council (202208180) Case 202208180 · Estate Management The complaint is about the landlord’s management and handling of: outstanding repairs at the property. reports about the heating and … 14 Sep 2023 Partial Maladministration Hyde Housing Association Limited (202216852) Case 202216852 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of repairs to the property, including damp. Reports that … 14 Sep 2023 Partial Maladministration London Borough of Harrow (202205620) Case 202205620 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident's concerns about the behaviour of a member of staff; The … 14 Sep 2023 Partial Maladministration Shepherds Bush Housing Association Limited (202016023) Case 202016023 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reported repairs and associated decant. Request to be moved on … 14 Sep 2023 Partial Maladministration Stonewater Limited (202116666) Case 202116666 · Managing Relations The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also investigated the landlord’s … 13 Sep 2023 Partial Maladministration Blackpool Council (202121118) Case 202121118 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports that that his sofa, stored in a garage rented … 12 Sep 2023 Partial Maladministration Citizen Housing (202205624) Case 202205624 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). Reports of ASB and harassment … 12 Sep 2023 Partial Maladministration London Borough of Hillingdon (202110990) Case 202110990 · Financial The complaint is about: the landlord’s handling of the resident’s reports of soot-like deposits falling onto his balcony; the resident’s … 11 Sep 2023 Partial Maladministration City of Doncaster Council (202108038) Case 202108038 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Communication with the resident. Allocation of its properties. The Ombudsman has also investigated the … 11 Sep 2023 Partial Maladministration Homes Plus Limited (202204960) Case 202204960 · Information and data management The complaint is about the landlord's: Response to the resident’s concerns about the condition of the property upon moving in … 11 Sep 2023 Partial Maladministration London Borough of Barnet (202102335) Case 202102335 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s reports about polystyrene ceiling tiles in her property. The landlord’s … 11 Sep 2023 Partial Maladministration Paragon Asra Housing Limited (202203572) Case 202203572 · Managing Relations The complaint is about the landlord’s: Response to the resident for its failure to gain permission to access the resident’s … 11 Sep 2023 Partial Maladministration Peabody Trust (202005714) Case 202005714 · Estate Management REPORT COMPLAINT 202005714 Peabody Trust 19 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 8 Sep 2023 Partial Maladministration Settle Group (202207221) Case 202207221 · Estate Management The complaint is about the landlord’s: handling of repairs following the resident moving into a mutual exchange property; response to … 8 Sep 2023 Partial Maladministration Wolverhampton City Council (202120776) Case 202120776 · Financial The complaint is about: The landlord's response to the resident’s complaint about damage to her carpets. The landlord's complaint handling. 7 Sep 2023 Partial Maladministration Home Group Limited (202203099) Case 202203099 · Managing Relations The complaint is about: The landlord’s handling of the sale process of the resident’s property. The resident’s claim that the … 6 Sep 2023 Partial Maladministration Equity Housing Group Limited (202015743) Case 202015743 · Financial The complaint is around: The landlord’s communication around service charges. The landlord’s proposed increase to service charges and levels of … 6 Sep 2023 Partial Maladministration Magenta Living (202213660) Case 202213660 · Financial The complaint is about the landlord’s handling of: works associated with an upgrade programme being carried out to the resident’s … 6 Sep 2023 Partial Maladministration Newcastle City Council (202219798) Case 202219798 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of damp and mould at the property. The resident’s request to … 6 Sep 2023 Partial Maladministration Notting Hill Genesis (NHG) (202125308) Case 202125308 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the porch ceiling. The associated complaint. 6 Sep 2023 Partial Maladministration Optivo (now Southern Housing) (202208179) Case 202208179 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to; 5 Sep 2023 Partial Maladministration Clarion Housing Association Limited (202116949) Case 202116949 · Managing Relations The complaint is about the landlord’s handling of: The resident’s complaint that she had been discriminated against. Her management transfer. … 5 Sep 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202215520) Case 202215520 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of: the resident's report of damp and mould issues throughout the property including … 5 Sep 2023 Partial Maladministration Regenda Limited (202113848) Case 202113848 · Managing Relations The complaint relates to the landlord’s: Response to the resident’s concern over bandings for allocating properties under Home Choice. Handling … 5 Sep 2023 Partial Maladministration Tower Hamlets Council (202221997) Case 202221997 · Managing Relations This complaint is about the landlord’s handling of a suspected leak in the resident’s property. The resident has also made … 5 Sep 2023 Partial Maladministration Trident Housing Association Limited (202108599) Case 202108599 · Financial The complaint is about the landlord’s: Handling of repairs to the resident’s property. Decision not to reimburse the resident for … 4 Sep 2023 Partial Maladministration London Borough of Barnet (202202606) Case 202202606 · Managing Relations The complaint is about the landlord’s: handling of repairs to the resident’s front door; response to the resident’s request to … 31 Aug 2023 Partial Maladministration A2Dominion Housing Group Limited (202107807) Case 202107807 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of roof leaks affecting the property and associated damage … 31 Aug 2023 Partial Maladministration Acis Group Limited (202119678) Case 202119678 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about the condition of the property at the start … 31 Aug 2023 Partial Maladministration Aster Group Limited (202115659) Case 202115659 · Estate Management The complaint is regarding the landlord’s response to concerns raised regarding: Grounds maintenance and the maintenance of communal areas. Electricity …