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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

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23 Nov 2023 Partial Maladministration Orbit Group Limited (202125495) Case 202125495 · ASB/Abuse/Nuisance The complaint is about the landlord’s responses to the resident’s: Concerns about the repairs and maintenance of the block. Concern … 21 Nov 2023 Partial Maladministration Birmingham City Council (202207224) Case 202207224 · Managing Relations The complaint is about the landlord’s: response to the resident’s request to be rehoused. handling of a leak and follow … 21 Nov 2023 Partial Maladministration Joseph Rowntree Housing Trust (202113198) Case 202113198 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of dirt and fleas in communal areas. Reports of … 17 Nov 2023 Partial Maladministration Christian Action (Enfield) Housing Association Limited (202200500) Case 202200500 · Financial The complaint is about: The landlord’s handling of reports of damp and mould. The landlord’s handling of the resident’s request … 17 Nov 2023 Partial Maladministration Notting Hill Genesis (NHG) (202004764) Case 202004764 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of antisocial behaviour (ASB) caused by her neighbours. The … 17 Nov 2023 Partial Maladministration The Guinness Partnership Limited (202200312) Case 202200312 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of ASB. Response to the residents reports of services … 16 Nov 2023 Partial Maladministration Haringey London Borough Council (202223203) Case 202223203 · Financial The complaint is about: The level and reasonableness of the landlord's service charges for major works for a fire door … 16 Nov 2023 Partial Maladministration Westminster City Council (202201379) Case 202201379 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The residents’ concerns about its handling of a leak into the flat … 15 Nov 2023 Partial Maladministration Kingston upon Thames Council (202206264) Case 202206264 · Information and data management The complaint is about: The landlord’s handling of repairs to the outhouse. The landlord’s communication about repairs. The landlord’s handling … 15 Nov 2023 Partial Maladministration Sanctuary Housing Association (202220517) Case 202220517 · Managing Relations The complaint is about the landlord’s handling of: Repairs, in particular: Repairs to the resident’s pathway. The resident’s request to … 15 Nov 2023 Partial Maladministration Wandle Housing Association Limited (202009428) Case 202009428 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Request for new windows. Concerns … 14 Nov 2023 Partial Maladministration Bristol City Council (202218917) Case 202218917 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) about a neighbour. The resident’s … 14 Nov 2023 Partial Maladministration Notting Hill Genesis (NHG) (202017424) Case 202017424 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Concern about its maintenance of the communal areas. Reports of … 14 Nov 2023 Partial Maladministration Tower Hamlets Homes (202225645) Case 202225645 · Managing Relations The complaint is about the landlord’s handling of: Repairs following a leak at the resident’s property. The associated formal complaint. 13 Nov 2023 Partial Maladministration Great Yarmouth Borough Council (202125602) Case 202125602 · Financial The complaint is about the landlord’s response to: The resident’s reports of damp and mould and outstanding repair issues at … 13 Nov 2023 Partial Maladministration Home Group Limited (202209670) Case 202209670 · Managing Relations The complaint is regarding; The standard of remedial works carried out by the landlord. The length of time taken to … 13 Nov 2023 Partial Maladministration Moat Homes Limited (202118354) Case 202118354 · ASB/Abuse/Nuisance The complaint is about the landlord handling of: The resident’s reports of abandoned cars in the communal car park. The … 10 Nov 2023 Partial Maladministration Aster Group Limited (202116470) Case 202116470 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s request for a … 10 Nov 2023 Partial Maladministration Clarion Housing Association Limited (202128331) Case 202128331 · Managing Relations The complaint is about: The landlord’s handling of the resident’s enquiries in relation to the sale of her property. The … 10 Nov 2023 Partial Maladministration GreenSquareAccord Limited (202209533) Case 202209533 · Financial The complaint is about the landlord’s response to: Repairs to the lounge ceiling following a leak from a neighbour’s bathroom … 10 Nov 2023 Partial Maladministration Innisfree Housing Association Limited (202127950) Case 202127950 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of nuisance and antisocial behaviour (ASB) following its decision … 10 Nov 2023 Partial Maladministration The Guinness Partnership Limited (202216904) Case 202216904 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of a bed bug infestation ; Concerns the resident … 9 Nov 2023 Partial Maladministration London Borough of Brent (202204732) Case 202204732 · Financial This complaint is about the landlord’s: Response to the resident’s reports of leaks from the roof and subsequent internal damage … 9 Nov 2023 Partial Maladministration London Borough of Ealing (202210609) Case 202210609 · Managing Relations The complaint is about: The landlord's handling of the resident’s: Reports of damp and mould while it arranged a temporary … 9 Nov 2023 Partial Maladministration London Borough of Hackney (202119231) Case 202119231 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s: Handling of repairs to the front door and extractor fan. Handling of reports … 9 Nov 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202110294) Case 202110294 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould within the property. Noise nuisance … 9 Nov 2023 Partial Maladministration Thurrock Council (202217533) Case 202217533 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and associated remedial works. Property … 9 Nov 2023 Partial Maladministration West Kent Housing Association (202127583) Case 202127583 · Information and data management The complaint is about the: Conduct of the landlord’s staff. Landlord’s response to the resident’s request for compensation for damage … 8 Nov 2023 Partial Maladministration Camden Council (202220484) Case 202220484 · Managing Relations The complaint is about the landlord’s response to: The resident’s water quality concerns at the property. The condition of the … 7 Nov 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202222149) Case 202222149 · Managing Relations The complaint is about the landlord’s handling of: reports of lack of hot water; the repairs to the external doors … 7 Nov 2023 Partial Maladministration Notting Hill Genesis (NHG) (202017019) Case 202017019 · Managing Relations The landlord’s handling of the resident’s request to sell her property, and; Its subsequent complaint handling. 7 Nov 2023 Partial Maladministration Optivo (now Southern Housing) (202219051) Case 202219051 · Managing Relations The complaint is about: The landlord's handling of reports of issues with the boiler. The level of compensation awarded. The … 6 Nov 2023 Partial Maladministration Milton Keynes City Council (202108160) Case 202108160 · Managing Relations The complaint is about: The landlord’s handling of decorative works following damp and mould. The landlord’s handling of the resident’s … 6 Nov 2023 Partial Maladministration Your Housing Limited (202207446) Case 202207446 · Estate Management The landlord’s response to the resident’s reports of: Repairs to the communal areas of the site. The associated complaint. 3 Nov 2023 Partial Maladministration Citizen Housing (202104590) Case 202104590 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports about non-residents gaining access to communal areas in the … 3 Nov 2023 Partial Maladministration Sovereign Network Homes (202222058) Case 202222058 · Managing Relations The complaint is about the landlord’s handling of the resident’s request it: repair the heating system; resolve an intermittent humming … 3 Nov 2023 Partial Maladministration Westminster City Council (202125187) Case 202125187 · Financial The complaint is about the landlord’s response to the resident’s: Reports of snagging issues following major structural work to the … 2 Nov 2023 Partial Maladministration Onward Homes Limited (202224533) Case 202224533 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s. Request for information regarding asbestos in her property and the … 1 Nov 2023 Partial Maladministration London Borough of Harrow (202207870) Case 202207870 · Estate Management The complaint is about: Pigeon proofing works at the property. The landlord’s handling of flooring works, carried out as part … 31 Oct 2023 Partial Maladministration Camden Council (202222842) Case 202222842 · Managing Relations The complaint is about the landlord’s response to the resident’s various repair requests including: Electric socket for a fridge-freezer. Communal … 31 Oct 2023 Partial Maladministration Clarion Housing Association Limited (202212429) Case 202212429 · Managing Relations The complaint is about the landlord’s: handling of repairs to living room flooring and staircase; decision not to replace the … 31 Oct 2023 Partial Maladministration Clarion Housing Association Limited (202226981) Case 202226981 · Health and Safety (inc. building safety) The complaint in about the landlord’s handling of: The resident’s decant. The gas safety checks at her property. The resident’s … 31 Oct 2023 Partial Maladministration Islington Council (202126288) Case 202126288 · Managing Relations The complaint is about the landlord’s handling of: The resident’s mutual exchange. Repairs to the external doors. Repairs to the … 31 Oct 2023 Partial Maladministration Islington Council (202222432) Case 202222432 · Managing Relations The complaint is about: The landlord's response to: Repairs to paving slabs. Electrical repairs. Reports of a leak and associated … 31 Oct 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202201626) Case 202201626 · Managing Relations The complaint is about the landlord’s handling of: a roof leak and associated damp and mould. reports of loose floorboards. … 31 Oct 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202220260) Case 202220260 · Managing Relations The compliant is about the landlord’s handling of: The resident’s transfer application. The formal complaint. 31 Oct 2023 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202227030) Case 202227030 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of: The resident’s reports of heating and hot water problems in the property. … 31 Oct 2023 Partial Maladministration Midland Heart Limited (202228118) Case 202228118 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) from her neighbour. Complaint handling. 31 Oct 2023 Partial Maladministration Notting Hill Genesis (NHG) (202125186) Case 202125186 · Estate Management The complaint concerns the following: The landlord’s management of estate services. The charges relating to the provision of services. the … 31 Oct 2023 Partial Maladministration Notting Hill Genesis (NHG) (202224771) Case 202224771 · Financial The complaint is about: The landlord’s handling of the resident’s queries and comments in relation to a service charge consultation. …