Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

Most recent first
30 Nov 2023 Partial Maladministration Great Yarmouth Borough Council (202119372) Case 202119372 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of damp and humidity; other repairs to the property, … 30 Nov 2023 Partial Maladministration Jigsaw Homes Group Limited (202218579) Case 202218579 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports about antisocial behaviour (ASB). Handling of the resident’s reports … 30 Nov 2023 Partial Maladministration LiveWest Homes Limited (202227289) Case 202227289 · Managing Relations The complaint is about: 30 Nov 2023 Partial Maladministration London Borough of Hounslow (202116448) Case 202116448 · Managing Relations The complaint is about the landlord’s: Handling of void repairs at the property. Handling of a deep clean before the … 30 Nov 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202212868) Case 202212868 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s concerns about the glass balconies near his home. The subsequent … 30 Nov 2023 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202204996) Case 202204996 · Old Property Condition migrated-2025 REPORT COMPLAINT 202204996 Metropolitan Thames Valley Housing (MTV) 23 November 2023 Our approach The Housing Ombudsman’s approach to investigating and … 30 Nov 2023 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202208587) Case 202208587 · Estate Management The resident’s complaint is about the landlord’s: Enforcement of its tenancy terms regarding: Dogs; Items left in communal areas; Use … 30 Nov 2023 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202222658) Case 202222658 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of leaks within the bathroom. The landlord’s response to … 30 Nov 2023 Partial Maladministration Moat Homes Limited (202202483) Case 202202483 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s report of faulty wiring in the property at the time … 30 Nov 2023 Partial Maladministration Notting Hill Genesis (NHG) (202109486) Case 202109486 · Health and Safety (inc. building safety) The complaint concerns the landlord’s handling of: Repairs to the resident’s property’s sash windows. Damp and mould in the bathroom. … 30 Nov 2023 Partial Maladministration Notting Hill Genesis (NHG) (202221594) Case 202221594 · Information and data management The complaint is about: The landlord’s handling of, and response to, the resident’s reports of an infestation of cockroaches. The … 30 Nov 2023 Partial Maladministration Onward Homes Limited (202128639) Case 202128639 · Estate Management The complaint is about: The landlord's handling of the resident's enquiries regarding damage to a property within the building. The … 30 Nov 2023 Partial Maladministration Salix Homes Limited (202227281) Case 202227281 · Managing Relations The complaint is about the landlord’s: Handling of a waste pipe leak and follow-on works. Customer service and staff conduct. … 30 Nov 2023 Partial Maladministration Southern Housing (202123352) Case 202123352 · Old Property Condition categories The complaint is about the landlord’s handling of: The resident’s request for repairs to the property. The associated delays. 30 Nov 2023 Partial Maladministration South Tyneside Council (202207333) Case 202207333 · ASB/Abuse/Nuisance The complaint is about the landlord’s; handling of the resident’s reports of antisocial behaviour (ASB). response to the resident’s reports … 30 Nov 2023 Partial Maladministration Southwark Council (202214181) Case 202214181 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Rehousing application. Reports of anti social behaviour (ASB). Formal complaint. 30 Nov 2023 Partial Maladministration Westward Housing Group Limited (202212521) Case 202212521 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about the temperature of the water and the water … 29 Nov 2023 Partial Maladministration Bolton at Home Limited (202128095) Case 202128095 · Managing Relations The complaint is about the landlord’s: Handling of repairs including damp and mould throughout the resident’s property. Response to the … 29 Nov 2023 Partial Maladministration Cobalt Housing Limited (202121650) Case 202121650 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the resident’s reports of racial anti-social behaviour (‘ASB’) from her neighbours. the … 29 Nov 2023 Partial Maladministration Curo Places Limited (202208607) Case 202208607 · Managing Relations The complaint is about the landlord’s handling of: the repairs to the guttering the subsequent complaint. 29 Nov 2023 Partial Maladministration London Borough of Newham (202123325) Case 202123325 · Estate Management The complaint is about the landlord’s handling of: Overgrown trees located at the front and rear of the resident’s property. … 29 Nov 2023 Partial Maladministration One Housing Group Limited (202204964) Case 202204964 · ASB/Abuse/Nuisance This is about the landlord’s response to the resident’s reports of: Communal repairs. A notice put up by a member … 29 Nov 2023 Partial Maladministration Paradigm Housing Group Limited (202210991) Case 202210991 · ASB/Abuse/Nuisance The complaint concerns the following: The support provided to the resident as part of the licence agreement. The landlord’s response … 29 Nov 2023 Partial Maladministration Peabody Trust (202111103) Case 202111103 · Information and data management The complaint is about the landlord’s response to the resident’s reports of: Outstanding ‘void’ repairs at the property (pre-occupancy). Poor … 29 Nov 2023 Partial Maladministration Royal Borough Of Greenwich (202121354) Case 202121354 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of water ingress from her roof and resulting damage … 29 Nov 2023 Partial Maladministration Shepherds Bush Housing Association Limited (202213027) Case 202213027 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the residents reports about: antisocial behaviour. a leak at an upstairs property … 28 Nov 2023 Partial Maladministration Freebridge Community Housing Limited (202220143) Case 202220143 · Managing Relations The complaint is about the landlord's handling of the resident's concerns about works following a mutual exchange. The Ombudsman has … 28 Nov 2023 Partial Maladministration Hyde Housing Association Limited (202115290) Case 202115290 · Managing Relations This complaint is about the landlord’s: Responses to the resident’s concerns about the cost of running his electric shower. Handling … 28 Nov 2023 Partial Maladministration London Borough of Ealing (202213529) Case 202213529 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s reports of leaking … 28 Nov 2023 Partial Maladministration North Yorkshire Council (202205439) Case 202205439 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Anti social behaviour (ASB). Noise nuisance. The Ombudsman … 27 Nov 2023 Partial Maladministration Irwell Valley Housing Association Limited (202206371) Case 202206371 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s request for it to replace flooring in her bathroom. The … 27 Nov 2023 Partial Maladministration London Borough of Hackney (202121330) Case 202121330 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: Missing belongings from her previous property following an … 27 Nov 2023 Partial Maladministration Longhurst Group Limited (202112139) Case 202112139 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of outstanding repairs in the property. The resident’s reports … 27 Nov 2023 Partial Maladministration Ongo Homes Limited (202209377) Case 202209377 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The condition of the property when it was let. The resident’s report … 27 Nov 2023 Partial Maladministration Salvation Army Housing Association (SAHA) (202117550) Case 202117550 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise by her neighbours and antisocial behaviour (ASB). … 27 Nov 2023 Partial Maladministration Southern Housing Group Limited (202205541) Case 202205541 · Managing Relations The complaint concerns: The resident’s allegation that his share in the property was mis-sold due to the defect. The landlord’s … 27 Nov 2023 Partial Maladministration Welwyn Hatfield Borough Council (202216776) Case 202216776 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of: its subcontractor removing and disposing of her furniture … 27 Nov 2023 Partial Maladministration Westminster City Council (202126345) Case 202126345 · Financial The complaint is about the landlord’s: Response to the resident’s reports about service charges, including administration, provision of services and … 24 Nov 2023 Partial Maladministration Home Group Limited (202125902) Case 202125902 · Financial This complaint is about the landlord’s handling of: The resident’s enquiries about her service charge. A repair to the resident’s … 24 Nov 2023 Partial Maladministration Homes Plus Limited (202208259) Case 202208259 · Health and Safety (inc. building safety) The complaint is about: the condition of the property when let; the landlord’s handling of repairs after the resident moved … 24 Nov 2023 Partial Maladministration Hyde Housing Association Limited (202200699) Case 202200699 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s fence. Information provided by the landlord in relation … 24 Nov 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202117601) Case 202117601 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of ASB and noise disturbance. Response to the resident’s … 24 Nov 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202208960) Case 202208960 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The window … 24 Nov 2023 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202223189) Case 202223189 · Managing Relations The complaint is about: 24 Nov 2023 Partial Maladministration Ongo Homes Limited (202212483) Case 202212483 · Managing Relations This complaint is about the landlord’s response to: The resident’s reports of a faulty central heating system within the property. … 24 Nov 2023 Partial Maladministration Places for People Group Limited (202201611) Case 202201611 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling and management of repairs to reinstate heating and hot water in the property. … 24 Nov 2023 Partial Maladministration Sanctuary Housing Association (202106332) Case 202106332 · ASB/Abuse/Nuisance The resident has complained: about the landlord’s response to reports of operatives entering the garden without permission. about the landlord’s … 24 Nov 2023 Partial Maladministration Southern Housing Group Limited (202211551) Case 202211551 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: Communication regarding major works carried out to the … 24 Nov 2023 Partial Maladministration The Guinness Partnership Limited (202203209) Case 202203209 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns about the standard to which tarmacking repairs have been … 24 Nov 2023 Partial Maladministration Yorkshire Housing Limited (202126749) Case 202126749 · Financial The complaint is about the landlord’s: Administration of the resident’s rent account and explanation for the arrears. Handling of the …