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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "property" × Outcome: Partial_Maladministration ×

Showing 1,803 of 16,595 decisions matching "property"

Decisions

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24 Jul 2025 Partial Maladministration Thirteen Housing Group Limited (202426134) Case 202426134 · Managing Relations This complaint is about how the landlord handled reports of a leak from a neighbouring property into the resident’s property. … 23 Jul 2025 Partial Maladministration The Guinness Partnership Limited (202326468) Case 202326468 · Financial The complaint is about the landlord’s response to the resident’s reports of: a roof leak property damage as a result … 22 Jul 2025 Partial Maladministration Homes Plus Limited (202439731) Case 202439731 · Estate Management The complaint is about the landlord’s: Maintenance of an external communal area at the resident’s property. Complaint handling. 22 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202416505) Case 202416505 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak causing flooding to the property. Associated … 22 Jul 2025 Partial Maladministration Peabody Trust (202438089) Case 202438089 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about: The condition of the property, including damp and … 22 Jul 2025 Partial Maladministration Westward Housing Group Limited (202406785) Case 202406785 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports of structural movement of the property. Reports of damp … 17 Jul 2025 Partial Maladministration Amplius Living (202415453) Case 202415453 · Managing Relations The complaint is about the landlord’s: Position regarding an upgrade to the property’s heating system. Handling of repairs to the … 17 Jul 2025 Partial Maladministration Clarion Housing Association Limited (202308049) Case 202308049 · Managing Relations The complaint is about the landlord’s handling of: planned works in the resident’s property and the conduct of the contractor’s … 16 Jul 2025 Partial Maladministration Babergh District Council (202430826) Case 202430826 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Concerns about a new lock in the front door of … 16 Jul 2025 Partial Maladministration Golding Homes Limited (202413086) Case 202413086 · Managing Relations The complaint is about the landlord’s handling of: Repairs in the property including asbestos, damp, and mould. Communication. The Ombudsman … 16 Jul 2025 Partial Maladministration London Borough of Hackney (202429912) Case 202429912 · Managing Relations The complaint is about the landlord’s handling of: The resident’s transfer application and banding. Overcrowding in the resident’s property. Damp … 16 Jul 2025 Partial Maladministration London Borough of Hackney (202443817) Case 202443817 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Repairs to the lifts. Leaks in the communal areas. Individuals sleeping in … 16 Jul 2025 Partial Maladministration Paragon Asra Housing Limited (202441243) Case 202441243 · Managing Relations The complaint is about the landlord’s handling of the residents: Reports of leaks in the property. Associated complaint. 16 Jul 2025 Partial Maladministration Sanctuary Housing Association (202432142) Case 202432142 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her home. The resident’s … 14 Jul 2025 Partial Maladministration Dacorum Borough Council (202405607) Case 202405607 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by neighbours of his previous … 14 Jul 2025 Partial Maladministration London Borough of Lambeth (202426737) Case 202426737 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s rehousing application. The resident’s reports of outstanding repairs and damp … 11 Jul 2025 Partial Maladministration Peabody Trust (202428118) Case 202428118 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports about leaks into her property. Complaints handling. 9 Jul 2025 Partial Maladministration Amplius Living (202310014) Case 202310014 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Reports of … 6 Jul 2025 Partial Maladministration Clarion Housing Association Limited (202431663) Case 202431663 · Managing Relations This complaint is about the landlord’s: Response to the residents’ reports of damp and mould in her property. Handling of … 4 Jul 2025 Partial Maladministration The Guinness Partnership Limited (202330750) Case 202330750 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports of noise transference at his property and antisocial behaviour … 2 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202414698) Case 202414698 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of pests in the property. The Ombudsman has also … 30 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202446846) Case 202446846 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about: Conduct of contractors. Repairs to the property, and … 30 Jun 2025 Partial Maladministration Eastbourne Borough Council (202427422) Case 202427422 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the residents: Reports of water ingress into the property. Reports concerning the … 30 Jun 2025 Partial Maladministration East Devon District Council (202437033) Case 202437033 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould in the kitchen. The standard … 30 Jun 2025 Partial Maladministration Haringey London Borough Council (202318746) Case 202318746 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests to be permanently rehoused. Reports of repairs to the … 30 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202427015) Case 202427015 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Concerns about the suitability of the property and request for … 30 Jun 2025 Partial Maladministration Nottingham Community Housing Association Limited (202432146) Case 202432146 · Managing Relations The resident’s complaint is about: The landlord’s handling of damp and mould in the property. The landlord’s consideration of the … 30 Jun 2025 Partial Maladministration Ongo Homes Limited (202325287) Case 202325287 · Managing Relations The complaint is about the landlord’s handling of: the resident’s report of a toilet blockage in the property and their … 30 Jun 2025 Partial Maladministration Sovereign Network Group (202307583) Case 202307583 · Estate Management The resident’s complaint is about the landlord's handling of her concerns about: The condition of the property and repairs needed, … 27 Jun 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202423497) Case 202423497 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: Cold temperatures in the property. A leak from … 26 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202433894) Case 202433894 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The resident’s … 26 Jun 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202319256) Case 202319256 · Financial The complaint is about the landlord’s response to: The resident’s reports of water leaks in the temporary property and his … 26 Jun 2025 Partial Maladministration Oxford City Council (202425826) Case 202425826 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Damp and mould in the property. The resident’s complaint regarding staff conduct. … 25 Jun 2025 Partial Maladministration Citizen Housing Group Limited (202310414) Case 202310414 · Financial The complaint is about the landlord’s handling of the resident’s: reports of repairs and damp and mould in the property. … 25 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202427773) Case 202427773 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for adaptations at her property. The associated complaint. 25 Jun 2025 Partial Maladministration London Borough of Hounslow (202410799) Case 202410799 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Adaptation of the property, including lack of communication and delays to the … 25 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202335498) Case 202335498 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of: Issues with the hot water system at the … 25 Jun 2025 Partial Maladministration Southern Housing (202330626) Case 202330626 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of internal repairs to her property and damage to … 25 Jun 2025 Partial Maladministration Westminster Community Homes Limited (202416446) Case 202416446 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of leaks. Reports of squatters in a nearby property. … 23 Jun 2025 Partial Maladministration Accent Housing Limited (202328246) Case 202328246 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould in the property and … 23 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202422421) Case 202422421 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for adaptions to the property, including concerns that the … 23 Jun 2025 Partial Maladministration Platform Housing Group Limited (202318118) Case 202318118 · Estate Management The complaint is about the landlord’s handling of the resident’s reports: His garden had been damaged. The hedges at the … 23 Jun 2025 Partial Maladministration Southern Housing (202329127) Case 202329127 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks and outstanding repairs. Reports of pest infestation … 20 Jun 2025 Partial Maladministration Birmingham City Council (202229682) Case 202229682 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs following a leak into the property. The resident’s associated complaint. 20 Jun 2025 Partial Maladministration Peabody Trust (202303680) Case 202303680 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the repairs to the resident’s property following a leak from a neighbouring … 19 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202436394) Case 202436394 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: The resident’s reports of leaks, damp, and mould in the property. The … 19 Jun 2025 Partial Maladministration St Albans City and District Council (202420328) Case 202420328 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the residents reports about the condition of the property, including boiler problems, … 19 Jun 2025 Partial Maladministration The Guinness Partnership Limited (202319901) Case 202319901 · Responsive repairs/activity The complaint is about the landlord’s handling of: Repairs to the property. The resident’s reports of damp and mould. An … 18 Jun 2025 Partial Maladministration A2Dominion Housing Group Limited (202319207) Case 202319207 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to sell their interest in the property. The landlord’s … 18 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202421853) Case 202421853 · Managing Relations The complaint is about the landlord’s response to reports of heat loss in the property. The Ombudsman has also considered …