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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

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18 Jan 2024 Partial Maladministration Southway Housing Trust (Manchester) Limited (202106192) Case 202106192 · Managing Relations The complaint is about the landlord’s handling of: The decant process due to bathroom works. A Right to Buy (RTB) … 17 Jan 2024 Partial Maladministration Clarion Housing Association Limited (202205488) Case 202205488 · Information and data management The complaint is about the landlord’s handling of: Repairs to the toilet and bath in the resident’s property. The tenancy … 17 Jan 2024 Partial Maladministration Hyde Housing Association Limited (202210688) Case 202210688 · Managing Relations The complaint is about: The landlord’s response to reports of a fencing repair and the maintenance of the external decoration … 17 Jan 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202219440) Case 202219440 · Estate Management The complaint is about the landlord’s handling of: The resident’s transfer request. Repairs and ongoing maintenance to the lift within … 17 Jan 2024 Partial Maladministration MHS Homes Ltd (202220070) Case 202220070 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of allegations of antisocial behaviour (ASB) made against the resident. The landlord’s complaint … 16 Jan 2024 Partial Maladministration Connexus Homes Limited (202219149) Case 202219149 · Old Property Condition migrated-2025 The landlord’s handling of reports of reports of a damp and water ingress in the property. The landlord’s response to … 16 Jan 2024 Partial Maladministration Peabody Trust (202215552) Case 202215552 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of reports of antisocial behaviour (ASB) and fly tipping. handling of the complaint … 16 Jan 2024 Partial Maladministration Plus Dane Housing Limited (202108997) Case 202108997 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of anti social behaviour (ASB). Reports about the cleaning … 16 Jan 2024 Partial Maladministration Royal Borough Of Greenwich (202215587) Case 202215587 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: communal lighting repair requests. a personal injury claim. 16 Jan 2024 Partial Maladministration Stonewater Limited (202204943) Case 202204943 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of alleged antisocial behaviour (ASB) and hate crime by … 16 Jan 2024 Partial Maladministration The Riverside Group Limited (202210938) Case 202210938 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about the bathroom. Response to the resident’s request to … 15 Jan 2024 Partial Maladministration Dudley Metropolitan Borough Council (202121250) Case 202121250 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) by her neighbour. Handing of … 15 Jan 2024 Partial Maladministration Portsmouth City Council (202201665) Case 202201665 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance from her neighbour. The associated formal … 15 Jan 2024 Partial Maladministration Regenda Limited (202209783) Case 202209783 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of sewage smells in her home. Complaint handling. 15 Jan 2024 Partial Maladministration The Riverside Group Limited (202216395) Case 202216395 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of fly tipping in the bin store. Concerns relating … 12 Jan 2024 Partial Maladministration Karbon Homes Limited (202203262) Case 202203262 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of concerns about a mutual exchange, including: property inspection and condition of the … 12 Jan 2024 Partial Maladministration MHS Homes Ltd (202211403) Case 202211403 · Financial The complaint is about the landlord’s: Handling of the resident’s purchase of the property. Setting of the rent. Administration of … 11 Jan 2024 Partial Maladministration Cornwall Council (202117201) Case 202117201 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident's reports of antisocial behaviour (ASB). Handling of the installation of … 11 Jan 2024 Partial Maladministration Housing For Women (202219766) Case 202219766 · Estate Management The complaint is about the landlord’s: Conclusion that the garden was communal. Response to the resident’s request for a fence … 11 Jan 2024 Partial Maladministration Hyde Housing Association Limited (202203159) Case 202203159 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s report of a lift breakdown. The landlord’s response to the … 11 Jan 2024 Partial Maladministration London Borough of Barking and Dagenham (202117636) Case 202117636 · Financial The complaint is about the landlord’s: Handling of repairs at the resident’s property. Handling of reports of pest infestation. Decision … 11 Jan 2024 Partial Maladministration London Borough of Croydon (202214040) Case 202214040 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s requests for repairs to the cooker The resident’s request for … 11 Jan 2024 Partial Maladministration Raven Housing Trust Limited (202116683) Case 202116683 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: Leaks into the living room and back bedroom … 10 Jan 2024 Partial Maladministration Hyde Housing Association Limited (202219866) Case 202219866 · Health and Safety (inc. building safety) The complaint is about the landlord’s: response to concerns about the presence of carbon monoxide; response to concerns about a … 10 Jan 2024 Partial Maladministration Hyde Housing Association Limited (202303931) Case 202303931 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of water ingress into the property resulting in damp and mould. The Ombudsman … 10 Jan 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202200947) Case 202200947 · Financial The complaint is about: A personal injury claim by the resident due to delays in the installation of the heating … 10 Jan 2024 Partial Maladministration Stoke-on-Trent City Council (202217123) Case 202217123 · Financial The complaint is regarding the landlord’s: Sharing of the resident’s personal data with utility companies. Management of the resident’s rent … 9 Jan 2024 Partial Maladministration Clarion Housing Association Limited (202213025) Case 202213025 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the extractor fans. Response to reports of a water leak. … 9 Jan 2024 Partial Maladministration Southwark Council (202112398) Case 202112398 · Managing Relations The complaint is about the landlord’s response to the resident’s report of leaks from a neighbouring property. The Ombudsman has … 8 Jan 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202125101) Case 202125101 · Managing Relations The complaint is about the landlord's handling of: The resident's reports of no heating and hot water. The replacement boiler. … 8 Jan 2024 Partial Maladministration Moat Homes Limited (202205388) Case 202205388 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of: The resident’s reports of antisocial behaviour (ASB) including the parking issue. The … 5 Jan 2024 Partial Maladministration Arcon Housing Association Limited (202004939) Case 202004939 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of reports of repairs after the resident moved into the property. Handling of … 5 Jan 2024 Partial Maladministration Camden Council (202014959) Case 202014959 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s: Decision to serve her a ‘notice of seeking possession’ (NOSP). Handling of her … 5 Jan 2024 Partial Maladministration Notting Hill Genesis (NHG) (202209185) Case 202209185 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s: Reports of leaks from the property above, and the associated … 5 Jan 2024 Partial Maladministration Peabody Trust (202214079) Case 202214079 · Estate Management The complaint is about the landlord’s management of vehicle obstruction to an access road. The Ombudsman has also investigated the … 5 Jan 2024 Partial Maladministration Peabody Trust (202214787) Case 202214787 · Managing Relations The complaint is about the resident’s concerns regarding the level of compensation offered by the landlord following reports of defects … 4 Jan 2024 Partial Maladministration ForHousing Limited (202210641) Case 202210641 · Managing Relations The complaint is about the landlord’s handling of: Concerns raised by the resident about the condition of the property when … 3 Jan 2024 Partial Maladministration Home Group Limited (202120126) Case 202120126 · Estate Management The complaint is about the landlord’s response to: The resident’s dissatisfaction of the provision and standard of grounds maintenance for … 2 Jan 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202211216) Case 202211216 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for: Reasonable adjustments in relation to repairs appointments. A … 22 Dec 2023 Partial Maladministration A2Dominion Housing Group Limited (202201960) Case 202201960 · Financial The complaint is about: The landlord’s response to flooding at the property. The landlord’s handling of the decant. The landlord’s … 22 Dec 2023 Partial Maladministration Camden Council (202216066) Case 202216066 · Financial The complaint is regarding: The landlord’s handling of service charge consultation. The landlord’s response to the resident’s concerns about estate … 22 Dec 2023 Partial Maladministration Clarion Housing Association Limited (202208979) Case 202208979 · Managing Relations The landlord’s handling of the resident’s decant and her request for reimbursement and compensation. The landlord’s handling of the resident’s … 22 Dec 2023 Partial Maladministration Evolve Housing + Support (202107570) Case 202107570 · Estate Management The complaint is about the managing agent’s response to the resident’s reports of: A defective kitchen window. Defective external floodlights. … 22 Dec 2023 Partial Maladministration London Borough of Hackney (202211339) Case 202211339 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a flood, and damage to a communal pipe … 22 Dec 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202202098) Case 202202098 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to reports of antisocial behaviour (ASB). The landlord’s complaint handling. 22 Dec 2023 Partial Maladministration Peabody Trust (202224605) Case 202224605 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of rodents in the property. The landlord’s complaints handling. 22 Dec 2023 Partial Maladministration Royal Borough of Kensington and Chelsea (202212956) Case 202212956 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of antisocial behaviour (ASB). The landlord’s handling of a managed move. The Ombudsman … 21 Dec 2023 Partial Maladministration Basildon Borough Council (202223904) Case 202223904 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s reporting of damp and mould. The landlord’s handling of repairs to … 21 Dec 2023 Partial Maladministration Freebridge Community Housing Limited (202210458) Case 202210458 · Financial The complaint concerns the landlords handling of the following: Communication with the residents regarding the regeneration work on the estate. … 21 Dec 2023 Partial Maladministration London Borough of Hackney (202213556) Case 202213556 · Financial The complaint is about: The landlord’s handling of the resident’s reports about not having heating and hot water, and its …