Metropolitan Thames Valley Housing (MTV) (202232303)
The complaint is about: The landlord’s handling of the resident’s reports of no heating and hot water. The landlord’s handling of the associated complaints.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Peabody Trust (202331995)
This complaint is about the landlord’s handling of: Outstanding repairs, including damp and mould in the property. Reports of no heating and hot water in the property. The associated complaint.
Unity Housing Association Limited (202308746)
The resident’s complaint is about the landlord’s decision not to install solar panels at the property. The Ombudsman has also investigated the landlord’s complaint handling.
Westminster City Council (202217291)
The complaint is about the landlord’s handling of: A bathroom leak resolved in January 2022. A request to replace the bathroom floor.
Camden Council (202323962)
The complaint is about the landlord’s response to the resident’s: Reports of noise disturbances. Reports of unauthorised alterations to the property below hers. Request for a new shower head. Reports of a blocked sink. The Ombudsman has also considered the landlord’s record keeping.
London Borough of Hounslow (202233314)
The complaint is about the landlord’s response to the resident’s: Reports of noise from a communal gate. Reports of disturbance caused by a balcony blind in a neighbouring property. Reports of antisocial behaviour (ASB). Concerns about staffing and support. This report also looks at the landlord’s: Complaint handling. Knowledge and …
Orbit Group Limited (202316906)
This complaint is about: Delays in repairs to the resident’s property following a fire, and the length of time the resident and her family had been in temporary accommodation. The resident’s request for compensation for her belongings which were damaged due to the fire. The landlord’s handling of the associated …
Places for People Group Limited (202223017)
The complaint is about the landlord’s handling of: Repairs to the property. The removal of rubble from the garden. The resident’s reports she was told the front garden was for her exclusive use. The resident’s reports of belongings damaged by removal contractors. The resident’s complaint.
Places for People Group Limited (202314012)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour by a neighbour. Repairs to the property, including damp and mould. The resident’s complaint.
Royal Borough of Kensington and Chelsea (202342331)
REPORT COMPLAINT 202342331 Royal Borough of Kensington and Chelsea 22 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Salix Homes Limited (202230622)
The complaint is about the landlord’s handling of: The resident’s request for compensation. The resident’s request to move.
Southern Housing (202224263)
The complaint is about the landlord’s handling of: The resident’s reports of leaks and associated damp and mould affecting her property. The resident’s reports of an inefficient heating system. The Ombudsman has decided to consider the landlord’s complaint handling.
Your Housing Limited (202317744)
The complaint is about: The level of the service charge and the quality of the communal services paid for through the service charge. The landlord’s handling of reports of leaks causing a lack of heating and hot water and the associated repairs. The landlord’s handling of the related complaint.
Acis Group Limited (202303357)
The complaint is about the landlord’s handling of the resident’s: reports of garden fence repairs; reports of kitchen floor repairs; asbestos concerns; staff conduct concerns; associated complaint.
Clarion Housing Association Limited (202302704)
The complaint is about the landlord’s: Handling of window defects. Response to the resident’s reports of noise from building works. The Ombudsman has also investigated the landlord’s complaint handling.
Hyde Housing Association Limited (202329273)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her property. Repairs to a garage door. The resident’s reports about outstanding repairs to windows and doors. The resident’s reports about outstanding repairs to the hallway.
Lewisham Council (202325734)
REPORT COMPLAINT 202325734 Lewisham Council 21 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
London & Quadrant Housing Trust (L&Q) (202316059)
REPORT COMPLAINT 202316059 London & Quadrant Housing Trust (L&Q) 21 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Muir Group Housing Association Limited (202311425)
The complaint is about the landlord’s handling of: A request to rewire the property. Repairs to a footpath. A request for a wet room. A request to replace storage heaters. The Ombudsman has also decided to investigate the landlord’s complaint handling.
North West Leicestershire District Council (202318653)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to the bath panel. The resident’s reports of repairs to the back door, soffits and facias, damp proof course, shower isolation switch and drains. The resident’s reports of other repairs. Its conduct and communication with the resident. …
Sanctuary Housing Association (202316345)
The complaint is about the landlord’s handling of: The resident’s reports about support services it provided during her tenancy. The resident’s complaint.
West Kent Housing Association (202306820)
The complaint is about the residents’ reports about the landlord’s handling of; A leak in the bathroom and remedial works (including damp and mould within the cloakroom toilet). The associated recharges. Staff conduct. The Ombudsman has also considered the handling of this complaint.
Camden Council (202327297)
The complaint is about the landlord’s handling of: The resident’s rehousing application. Repairs to the communal heating system. Reports of antisocial behaviour (ASB). Reports of rodents in the property. The associated complaint.
Islington Council (202323409)
The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The associated complaint.
Kirklees Council (202345536)
The complaint is about the landlord’s response to the resident’s concerns about: A damp and mould problem. Adequacy of the heating system. Accuracy of information about the property including an oven and hob.
London Borough of Hackney (202320158)
The complaint is about the landlord’s handling of: repairs to the roof and guttering, and subsequent damp and mould in the property. the associated complaint.
Peabody Trust (202323991)
The complaint is about the landlord’s handling of the resident’s: Reports of window repairs and queries relating to replacement windows. Reports of antisocial behaviour (ASB). Complaints. The Ombudsman has also assessed the landlord’s record keeping.
Regenda Limited (202339912)
The complaint is about the landlord’s response to: The resident’s requests for updates regarding repairs. Reports of a leak into the bedroom and associated damp and mould. Reports of repairs to the front door and external fixtures.
Bournemouth, Christchurch and Poole Council (202317016)
This complaint is about: The Council’s decision to end the resident’s previous accommodation and offer him his current property. The landlord’s handling of adaptation works at the resident’s property. The landlord’s handling of the associated complaint.
Chesterfield Borough Council (202219761)
The complaint is about the landlord’s handling of the resident’s: Concern about the condition of the property when it was let to him in 2014. Reports of repairs, including his concerns about subsidence and contamination in the garden. Concern it committed disability discrimination against him. Concern that the electric meter …
Clarion Housing Association Limited (202307339)
The complaint is about the landlord’s handling of: The resident’s reports of a mite infestation in her property. The resident’s reports of damp and mould and the associated repairs. The associated complaints.
Gentoo Group Limited (202228261)
The complaint is about the landlord’s handling of the resident’s concerns regarding shrubs planted in her front garden and its communication. The Ombudsman has also considered the landlord’s complaint handling.
Stonewater Limited (202323751)
The complaint is about the landlord’s handling of reports of damp and mould and various works to the property. The Ombudsman has also considered the landlord’s complaint handling.
Broadacres Housing Association Limited (202310178)
The complaint is about the landlord’s: Handling of its decision to place the resident on a contact restriction and to only visit the resident in pairs. Response to the resident’s concerns about conduct of its staff. Response to the resident’s concerns about missed appointments by the landlord. Response to the …
Lewisham Council (202335053)
The complaint is about the landlord’s handling of: Damp and mould in the property. A leak into the property from upstairs. A radiator repair. A replacement bath. The Ombudsman has also considered the landlord’s record keeping and complaint handling.
Longhurst Group Limited (202232306)
The complaint is about the landlord’s handling of the resident’s: Reports of a repair to the hot water system. Transfer request.
Sandwell Metropolitan Borough Council (202305599)
The complaint is about the landlord’s handling of the resident’s: Request that it fund external mediation. Associated formal complaint.
Tower Hamlets Homes (202310957)
The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the walls when the property was let. Handling of repairs to accommodate a washing machine in the kitchen. This report also looks at the landlord’s handling of the resident’s complaint.
East Midlands Housing Group Limited (202223368)
The complaint is about the landlord’s handling of the resident’s: Reports of delays in repairing and replacing the gas boiler. Associated formal complaint.
Hightown Housing Association Limited (202400264)
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) including noise nuisance and the use of cannabis. Response to the resident’s requests for soundproofing adaptations. Response to the resident’s health conditions and its provision of reasonable adjustments. Response to the resident’s request for rehousing. …
Hyde Housing Association Limited (202226196)
REPORT COMPLAINT 202226196 Hyde Housing Association Limited 15 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Islington Council (202335068)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. A faulty window. A sewage leak. A leak in the communal area. The resident’s request for rehousing. The Ombudsman has also considered the associated complaint handling.
Paragon Asra Housing Limited (202331739)
The complaint is about the landlord’s handling of: The resident’s concern that she should not have been moved to a property with anti-social behaviour (ASB) from neighbours in 2021. The resident’s request to be rehoused. The Ombudsman has also investigated the landlord’s complaint handling.
Magna Housing Limited (202315970)
The complaint is about the landlord’s: Response to reports of anti-social behaviour (ASB). Response to reports of damp and mould at the property. Handling of reports of blocked drains/toilet. Complaint handling.
Metropolitan Thames Valley Housing (MTV) (202302935)
The complaint is about the landlord’s: Handling of reports of overflowing bins and fly tipping. Handling of reports of a missing bin store lock. Handling of repairs to the car park gate. Complaint handling.
Wandsworth Council (202231534)
The complaint is about the landlord’s response to the resident’s: concerns about a stopcock valve request for replacement of windows. This Service has also considered the landlord’s complaint handling and record keeping.
Gateshead Metropolitan Borough Council (202320582)
The complaint is about: The landlord’s handling of the resident’s housing application. The landlord’s handling of a kitchen renewal and rewire. The time taken to repair a front door. The landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (L&Q) (202336460)
The complaint is about the landlord’s handling of the resident’s: Reports of outstanding works relating to subsidence of the property. Request for permanent rehousing instead of a temporary decant. Reports of a roof leak and associated damp and mould. Associated formal complaint.
Warwick District Council (202309354)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to communal areas. Concerns about the cleanliness of the building, and fly tipping. Reports of Antisocial behaviour (ASB) in the communal areas of the property. Reports of ASB from a neighbour. Concerns about a shipping container in …
Brighton and Hove City Council (202302918)
The complaint is about: The landlord's handling of repairs to the roof. The landlord's response to the resident's concerns about the consultation process for the roof repair work. The landlord's complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)