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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,351 of 16,595 decisions

Decisions

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30 Jan 2024 Partial Maladministration A2Dominion Housing Group Limited (202207859) Case 202207859 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s reporting of damp and mould. The landlord’s decision not to decant … 30 Jan 2024 Partial Maladministration Aster Group Limited (202216313) Case 202216313 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns about the conduct of two staff members. Handling of … 30 Jan 2024 Partial Maladministration Camden Council (202214399) Case 202214399 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about the behaviour of and works outstanding by contractors. … 30 Jan 2024 Partial Maladministration Clarion Housing Association Limited (202216339) Case 202216339 · Managing Relations The complaint is about: The landlord's decision to grant permission for a neighbouring resident to undertake construction work. The landlord’s … 30 Jan 2024 Partial Maladministration GreenSquareAccord Limited (202306233) Case 202306233 · Managing Relations The complaint is about the landlord’s handling of the repairs to the wall plaster. The investigation has also considered the … 30 Jan 2024 Partial Maladministration Hammersmith and Fulham Council (202227306) Case 202227306 · Managing Relations The complaint is about the landlord’s handling of reports of flooding and damage to the resident’s shed. The Ombudsman has … 30 Jan 2024 Partial Maladministration Islington Council (202212996) Case 202212996 · Managing Relations REPORT COMPLAINT 202212996 Islington Council 30 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 30 Jan 2024 Partial Maladministration Islington Council (202216255) Case 202216255 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request for a 2-person warning flag to be removed from … 30 Jan 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202212405) Case 202212405 · Managing Relations The complaint is about the landlord’s handling of: Reported smells that affected the resident’s property. The replacement of the kitchen … 30 Jan 2024 Partial Maladministration Nottingham Community Housing Association Limited (202125527) Case 202125527 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a leak and repairs to the bathroom extractor … 30 Jan 2024 Partial Maladministration Nottingham Community Housing Association Limited (202210335) Case 202210335 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of issues with his Sky TV signal. The Ombudsman … 30 Jan 2024 Partial Maladministration Peabody Trust (202208808) Case 202208808 · Estate Management The complaint is about: The landlord’s response to issues the resident raised regarding the delivery of communal maintenance and housing … 30 Jan 2024 Partial Maladministration Regenda Limited (202210503) Case 202210503 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a broken boiler including no heating and no … 30 Jan 2024 Partial Maladministration Sandwell Metropolitan Borough Council (202212984) Case 202212984 · Managing Relations The complaint is about t he landlord’s response to resident’s reports about the condition of: The plastering in the property. … 29 Jan 2024 Partial Maladministration Citizen Housing (202207259) Case 202207259 · Estate Management The complaint is about the landlord’s response to: The resident’s reports about cleaning charges. The resident’s reports of fly tipping … 29 Jan 2024 Partial Maladministration Clarion Housing Association Limited (202127420) Case 202127420 · Managing Relations The complaint is about: The landlord’s handling of pest control reports and related works. The landlord’s handling of damp and … 29 Jan 2024 Partial Maladministration Home Group Limited (202208660) Case 202208660 · ASB/Abuse/Nuisance REPORT COMPLAINT 202208660 Home Group Limited 29 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 29 Jan 2024 Partial Maladministration Homes Plus Limited (202215123) Case 202215123 · Managing Relations The complaint is about: The condition of the property at the start of the resident’s tenancy, and how the subsequent … 29 Jan 2024 Partial Maladministration Leicester City Council (202217141) Case 202217141 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s report of anti-social behaviour. The landlord’s request for the resident … 29 Jan 2024 Partial Maladministration Mansfield District Council (202220640) Case 202220640 · Financial The complaint is about the: Landlord’s handling of the resident’s rent account. Conduct of the landlord’s staff. 28 Jan 2024 Partial Maladministration Beyond Housing Limited (202208513) Case 202208513 · Managing Relations The complaint is about the time taken by the landlord to resolve defects in the kitchen and bathroom. The Ombudsman … 26 Jan 2024 Partial Maladministration Bromford Housing Group Limited (202124455) Case 202124455 · Managing Relations The complaint is about the landlord’s response to the resident’s; Request to replace a door; Reports of outstanding repairs; Reports … 26 Jan 2024 Partial Maladministration Camden Council (202205534) Case 202205534 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Right-to-Buy application. Requests for reasonable adjustments. Reports of damp and … 26 Jan 2024 Partial Maladministration Clarion Housing Association Limited (202210730) Case 202210730 · Financial The complaint is about the way the landlord handled the resident’s: Rent arrears; Concerns about contractor visits; Personal data following … 26 Jan 2024 Partial Maladministration Haringey London Borough Council (202222316) Case 202222316 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Repair issues in the property, including damp and … 26 Jan 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202214632) Case 202214632 · Managing Relations This complaint is about the landlord’s handling of: The resident’s concerns about the condition of the bathroom walls and the … 26 Jan 2024 Partial Maladministration Notting Hill Genesis (NHG) (202128553) Case 202128553 · Information and data management The complaint is about the landlord’s response to the resident’s: Reports of a pest infestation within the property. Request to … 26 Jan 2024 Partial Maladministration Sandwell Metropolitan Borough Council (202124220) Case 202124220 · Managing Relations The complaint is about the landlord’s handling of: Leaks in the property and damage to the resident’s carpet. Reports of … 25 Jan 2024 Partial Maladministration Home Group Limited (202208081) Case 202208081 · Financial The complaint is about: The resident’s report that the landlord provided him with inaccurate information prior to purchasing the property … 25 Jan 2024 Partial Maladministration London Borough of Ealing (202210408) Case 202210408 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered … 25 Jan 2024 Partial Maladministration One Vision Housing Limited (202213117) Case 202213117 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the … 25 Jan 2024 Partial Maladministration Sovereign Network Homes (202215203) Case 202215203 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s: Reports of water damage to the kitchen ceiling. Reports of … 25 Jan 2024 Partial Maladministration The Riverside Group Limited (202220540) Case 202220540 · Financial The complaint is about the landlord’s: Response to the resident’s concerns about changes made to the Memorandum of Staircasing (MOS) … 25 Jan 2024 Partial Maladministration Town and Country Housing (202006640) Case 202006640 · Estate Management The complaint is about the landlord’s handling of the resident’s: Request for repairs to remedy leaks, damp and mould in … 25 Jan 2024 Partial Maladministration Wandle Housing Association Limited (202206590) Case 202206590 · Managing Relations The complaint is about the landlord’s response to: Reports of repairs to a decant property. The resident’s concerns about the … 24 Jan 2024 Partial Maladministration Sovereign Network Homes (202207035) Case 202207035 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: reports of noise nuisance and antisocial behaviour (ASB); reports of poor communal … 24 Jan 2024 Partial Maladministration Worthing Homes Limited (202123822) Case 202123822 · Managing Relations The complaint is about the landlord’s handling of: the repairs at the property; the resident’s request for a shower that … 22 Jan 2024 Partial Maladministration Abri Group Limited (202229695) Case 202229695 · Managing Relations The complaint is about the erection of scaffolding at the resident’s property. This Service has also investigated the landlord’s complaint … 22 Jan 2024 Partial Maladministration East Riding of Yorkshire Council (202207866) Case 202207866 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Repairs to the resident’s property. Reports of noise nuisance and antisocial behaviour … 22 Jan 2024 Partial Maladministration London Borough of Barking and Dagenham (202208581) Case 202208581 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance from a neighbour. The landlord’s communication … 22 Jan 2024 Partial Maladministration Sovereign Network Homes (202224354) Case 202224354 · Estate Management The complaint is about the landlord’s response to maintenance responsibilities for the hedge at the front of the property. The … 22 Jan 2024 Partial Maladministration Woking Borough Council (202206712) Case 202206712 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and harassment; Concerns about a … 19 Jan 2024 Partial Maladministration Clarion Housing Association Limited (202207167) Case 202207167 · Estate Management The resident’s complaint is about: The landlord’s handling of a dispute over a garden fence. The landlord’s handling of the … 19 Jan 2024 Partial Maladministration Hyde Housing Association Limited (202205250) Case 202205250 · Managing Relations This complaint is about how the landlord handled the resident’s reports of defects in his new build property. This investigation … 19 Jan 2024 Partial Maladministration North Kesteven District Council (202225117) Case 202225117 · Managing Relations The complaint is about: The property’s condition on letting and the time taken for the landlord to complete the subsequent … 19 Jan 2024 Partial Maladministration Places for People Group Limited (202219419) Case 202219419 · ASB/Abuse/Nuisance This complaint is about the landlord’s: Handling of reports of anti-social behaviour (ASB). Complaint Handling. The Ombudsman has also considered … 19 Jan 2024 Partial Maladministration Sanctuary Housing Association (202216071) Case 202216071 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour; Response to … 18 Jan 2024 Partial Maladministration Birmingham City Council (202204007) Case 202204007 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) against neighbour A. An ASB … 18 Jan 2024 Partial Maladministration Jigsaw Homes Group Limited (202217419) Case 202217419 · Managing Relations The complaint is about the: Condition of the property when it was let to the resident. Landlord’s handling of repairs … 18 Jan 2024 Partial Maladministration Optivo (now Southern Housing) (202205984) Case 202205984 · Managing Relations The complaint is about the landlord’s handling of: the resident’s concerns about the condition of the property when it was …