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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

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9 Feb 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202208162) Case 202208162 · Managing Relations The complaint is about the landlord’s: handling of repairs to external doors response to leaks and damage caused by leaks. … 9 Feb 2024 Partial Maladministration Onward Homes Limited (202217152) Case 202217152 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the … 9 Feb 2024 Partial Maladministration Southern Housing (202128671) Case 202128671 · Information and data management The complaint is about the landlord’s: Handling of the sale of the resident’s interest in the property. Response to the … 8 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202218385) Case 202218385 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of repair to the shower seat in her adapted … 8 Feb 2024 Partial Maladministration Onward Homes Limited (202201249) Case 202201249 · Managing Relations The leaseholder’s complaint is about the landlord’s handling of: A loss of heating to the property. His formal complaint. 8 Feb 2024 Partial Maladministration Shepherds Bush Housing Association Limited (202228848) Case 202228848 · Financial The complaint is about: The landlord’s communication with the resident following damage to the property caused by flooding. The landlord’s … 7 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202209957) Case 202209957 · Financial The complaint is about the landlord’s response to the resident’s concerns about: Paying the same service charge for a concierge … 7 Feb 2024 Partial Maladministration Redditch Borough Council (202216595) Case 202216595 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns about works to the bin store cupboard commencing without … 7 Feb 2024 Partial Maladministration Tower Hamlets Homes (202222170) Case 202222170 · Managing Relations The complaint is about the landlord’s handling of: Repairs in the property. The resident’s concerns about staff conduct. 7 Feb 2024 Partial Maladministration Wandle Housing Association Limited (202126023) Case 202126023 · Managing Relations The landlord’s handling of the following: the residents report of draughty windows in need of repair. Outstanding works from beginning … 6 Feb 2024 Partial Maladministration Bromford Housing Group Limited (202226916) Case 202226916 · Information and data management The complaint is about the landlord’s: Handling of the registration of the lease or title to the property. Response to … 6 Feb 2024 Partial Maladministration Home Group Limited (202216840) Case 202216840 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Response to reports of communal … 6 Feb 2024 Partial Maladministration Peabody Trust (202221461) Case 202221461 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a rat infestation in her property. The Ombudsman … 6 Feb 2024 Partial Maladministration Vivid Housing Limited (202225825) Case 202225825 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for succession to his mother’s tenancy. The Ombudsman has … 5 Feb 2024 Partial Maladministration Home Group Limited (202222915) Case 202222915 · Estate Management The complaint is about the landlord's handling of the resident's: request for information about electric vehicle charging bays. reports about … 5 Feb 2024 Partial Maladministration Lambeth Council (202127127) Case 202127127 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of repairs at the resident’s property and repairs to communal areas of the … 5 Feb 2024 Partial Maladministration Peabody Trust (202104507) Case 202104507 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request to have scaffolding removed from the property. Concerns regarding … 5 Feb 2024 Partial Maladministration Sanctuary Housing Association (202224742) Case 202224742 · Managing Relations The complains is about the landlord’s: Response to the resident’s reports of repairs in the property. Complaint handling. 5 Feb 2024 Partial Maladministration St Albans City and District Council (202202633) Case 202202633 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise disturbance. Rehousing application. The Ombudsman has also … 1 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202201317) Case 202201317 · Managing Relations The complaint is about the landlord’s response to: Multiple repairs to the resident’s: Kitchen. Bathroom. Master bedroom. Guttering. Boiler. The … 31 Jan 2024 Partial Maladministration Anchor Hanover Group (202215085) Case 202215085 · Managing Relations The complaint is about the landlord's response to the resident's: reports about the conduct of a member of staff; concerns … 31 Jan 2024 Partial Maladministration Birmingham City Council (202213968) Case 202213968 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s handling of: The resident’s concerns relating to the energy efficiency of the property, and … 31 Jan 2024 Partial Maladministration Cambridge City Council (201913783) Case 201913783 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of issues with the condition of the property. The … 31 Jan 2024 Partial Maladministration Citizen Housing (202301690) Case 202301690 · ASB/Abuse/Nuisance The resident has complained about the landlord’s: response to reports of antisocial behaviour (ASB), including the use of CCTV and … 31 Jan 2024 Partial Maladministration Clarion Housing Association Limited (202126948) Case 202126948 · Financial The complaint is about the landlord’s response to the resident about: Front and back doors reportedly resulting in water ingress … 31 Jan 2024 Partial Maladministration Eastlight Community Homes Limited (202209342) Case 202209342 · Estate Management The complaint is about the landlord’s communication with the resident about the property at the start of the tenancy, including … 31 Jan 2024 Partial Maladministration Epping Forest District Council (202125385) Case 202125385 · Managing Relations The complaint is about the landlord’s handling of: reports of leaks, damp and mould in the property. repairs needed in … 31 Jan 2024 Partial Maladministration London Borough of Ealing (202209234) Case 202209234 · Financial The complaint is about: The landlord’s handling of the resident’s reports of leaks from a neighbouring property. The landlord’s handling … 31 Jan 2024 Partial Maladministration London Borough of Hackney (202126095) Case 202126095 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to reports about disrepair. The landlord’s response to safeguarding concerns. The landlord’s handling … 31 Jan 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202207197) Case 202207197 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to concerns raised by the resident about the quality of the gas safety … 31 Jan 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202211185) Case 202211185 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of anti-social behaviour (ASB) about a neighbour. Complaint handling. 31 Jan 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202216453) Case 202216453 · Estate Management The complaint is about the landlord’s handling of the: Communal garden maintenance allocation. The associated complaint. 31 Jan 2024 Partial Maladministration Midland Heart Limited (202218273) Case 202218273 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports that the landlord had not removed weeds from the … 31 Jan 2024 Partial Maladministration Notting Hill Genesis (NHG) (202215979) Case 202215979 · Managing Relations The complaint is about the landlord’s handling of: the resident’s concerns regarding building works to neighbouring property which had an … 31 Jan 2024 Partial Maladministration Onward Homes Limited (202220340) Case 202220340 · Financial The complaint is regarding the landlord’s: Response to the resident's concerns regarding his building security and the standard of service, … 31 Jan 2024 Partial Maladministration Orbit Group Limited (202214098) Case 202214098 · Financial The complaint is about the landlord’s: Response to the resident’s requests for information about service charges; Response to the resident’s … 31 Jan 2024 Partial Maladministration Paradigm Housing Group Limited (202225687) Case 202225687 · Financial The complaint is about the landlord’s: communication relating to the resident’s annual service charge statement. response to the resident’s request … 31 Jan 2024 Partial Maladministration Paragon Asra Housing Limited (202116273) Case 202116273 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB), including reports of a hate … 31 Jan 2024 Partial Maladministration Paragon Asra Housing Limited (202210685) Case 202210685 · Estate Management REPORT COMPLAINT 202210685 Paragon Asra Housing Limited 22 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 31 Jan 2024 Partial Maladministration Peabody Trust (202128533) Case 202128533 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: the resident’s reports about antisocial behaviour and the resident’s concerns about the … 31 Jan 2024 Partial Maladministration Peabody Trust (202208235) Case 202208235 · Financial The complaint is about the landlord’s: Response to concerns about the information provided when the residents purchased the property. Reasonableness … 31 Jan 2024 Partial Maladministration Peabody Trust (202214122) Case 202214122 · Managing Relations The complaint is about : The landlord’s handling of the resident’s concerns about the condition of the property when he … 31 Jan 2024 Partial Maladministration Six Town Housing Limited (202208613) Case 202208613 · Managing Relations The complaint is about the landlord’s response to the resident about: a request for support with her energy supplier. the … 31 Jan 2024 Partial Maladministration Soho Housing Association Limited (202123144) Case 202123144 · Information and data management The complaint is about the landlord’s responses to the resident’s concerns about: her Housing Moves application, including queries about a … 31 Jan 2024 Partial Maladministration Southwark Council (202123229) Case 202123229 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Handling of associated remedial works, … 31 Jan 2024 Partial Maladministration Sovereign Network Homes (202222699) Case 202222699 · Health and Safety (inc. building safety) The resident’s complaint is about the landlord’s: request to carry out an asbestos survey; access to the resident’s property; termination … 31 Jan 2024 Partial Maladministration The Riverside Group Limited (202206656) Case 202206656 · Health and Safety (inc. building safety) The resident’s complaint is about: The conduct of a housing officer. The landlord’s response to reports of asbestos at the … 31 Jan 2024 Partial Maladministration Vivid Housing Limited (202215308) Case 202215308 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about: Antisocial behaviour (ASB) in her building. The maintenance … 31 Jan 2024 Partial Maladministration Westminster City Council (202218960) Case 202218960 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports about a pest infestation. antisocial behaviour (ASB). the resident’s … 31 Jan 2024 Partial Maladministration Your Housing Group Limited (202214825) Case 202214825 · ASB/Abuse/Nuisance This complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB); Response to the resident’s various …