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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

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26 Mar 2024 Partial Maladministration Sovereign Network Homes (202304408) Case 202304408 · Estate Management The complaint is about: 25 Mar 2024 Partial Maladministration Haringey London Borough Council (202234713) Case 202234713 · Managing Relations The complaint is about the landlord’s handling of: repairs to a radiator. reports of a pest infestation. the resident’s request … 25 Mar 2024 Partial Maladministration Irwell Valley Housing Association Limited (202224154) Case 202224154 · Financial The complaint is about the landlord’s handling of the resident’s: Concern about the time taken to replace the wooden walkways … 25 Mar 2024 Partial Maladministration London Borough of Newham (202216504) Case 202216504 · Information and data management The complaint is about: The landlord’s handling of the fence repair. The resident’s request for a leaseholder online submission tool. … 22 Mar 2024 Partial Maladministration A2Dominion Housing Group Limited (202303578) Case 202303578 · Estate Management The complaint is about the landlord’s handling of communal lift repairs. This service has also considered the landlord’s handling of … 22 Mar 2024 Partial Maladministration Abri Group Limited (202312131) Case 202312131 · Estate Management The complaint is about the landlord’s: Response to outstanding repairs to the property. Response to communal repair and service provision … 22 Mar 2024 Partial Maladministration Clarion Housing Association Limited (202225025) Case 202225025 · Managing Relations This complaint is about the landlord’s handling of: Reports of damp and mould at the property. Reports of outstanding repairs … 22 Mar 2024 Partial Maladministration Hammersmith and Fulham Council (202219131) Case 202219131 · Managing Relations This complaint is about: The landlord’s handling of reports of a leak and water damage in the property. The landlord’s … 22 Mar 2024 Partial Maladministration Haringey London Borough Council (202216013) Case 202216013 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports of noise from a neighbouring property. the landlord’s handling … 22 Mar 2024 Partial Maladministration Livin Housing Limited (202121611) Case 202121611 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s concerns about the loft insulation. The landlord’s handling of the … 21 Mar 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202205988) Case 202205988 · Managing Relations This complaint is about: The resident’s historical concerns about various issues including: The property’s condition on letting; The landlord’s handling … 21 Mar 2024 Partial Maladministration North West Leicestershire District Council (202312181) Case 202312181 · Managing Relations The complaint is about the landlord’s handling of: Reports of pests in the property. The resident’s concerns about the condition … 21 Mar 2024 Partial Maladministration Redditch Borough Council (202213189) Case 202213189 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: The resident's reports of antisocial behaviour (ASB) by her neighbour. The resident’s … 21 Mar 2024 Partial Maladministration Tower Hamlets Community Housing (202219421) Case 202219421 · Financial The complaint is around: The landlord’s handling of the resident’s requests for service charge information. The landlord’s handling of reports … 20 Mar 2024 Partial Maladministration Karbon Homes Limited inc Byker Community Trust (202228987) Case 202228987 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour. Concerns about the allocation of the … 20 Mar 2024 Partial Maladministration London Borough of Lambeth (202300429) Case 202300429 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to outstanding repairs. Response to an information request. Complaint handing. 20 Mar 2024 Partial Maladministration Notting Hill Genesis (202233119) Case 202233119 · Old Complaints Handling categories The complaint is about the landlord’s handling of damp and mould at the property. The Ombudsman has also considered the … 20 Mar 2024 Partial Maladministration Peabody Trust (202321300) Case 202321300 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of alleged antisocial behaviour (ASB). The landlord’s allocation of … 20 Mar 2024 Partial Maladministration Together Housing Association Limited (202226532) Case 202226532 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the property. The resident’s complaint. 19 Mar 2024 Partial Maladministration Bromford Housing Group Limited (202216722) Case 202216722 · Information and data management The complaint is about the landlord’s handling of: Repairs to the resident’s over bath shower screen. The formal complaint, including … 19 Mar 2024 Partial Maladministration Leeds City Council (202110014) Case 202110014 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance and antisocial behaviour (ASB). Formal complaint. 19 Mar 2024 Partial Maladministration London Borough of Croydon (202232329) Case 202232329 · Managing Relations The complaint is about the landlord’s: handling of outstanding repairs at the resident’s home, including leaks, damp, and mould. handling … 19 Mar 2024 Partial Maladministration Victory Housing Trust (202228934) Case 202228934 · Estate Management The complaint is about the landlord’s response to: The resident’s reports of repairs to address drainage concerns in the property. … 18 Mar 2024 Partial Maladministration Clarion Housing Association Limited (202200595) Case 202200595 · Managing Relations The complaint is about: The landlord’s handling of the resident’s report of a leak. The landlord’s handling of the resident’s … 18 Mar 2024 Partial Maladministration London Borough of Redbridge (202234400) Case 202234400 · Information and data management The complaint is about the landlord’s handling of and response to: requests for a housing transfer. a planned kitchen refurbishment. … 18 Mar 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202229395) Case 202229395 · Managing Relations The resident’s complaint is about the landlord’s handling of: A repair to her kitchen tap. An altercation between her and … 18 Mar 2024 Partial Maladministration Richmond Housing Partnership Limited (202304184) Case 202304184 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Overgrown trees affecting the property. … 15 Mar 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202203000) Case 202203000 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Reports of antisocial behaviour (ASB). Concerns about … 15 Mar 2024 Partial Maladministration Peabody Trust (202234093) Case 202234093 · Information and data management The complaint is about: The landlord’s handling of the resident’s request for a higher banding for medical reasons. The landlord’s … 15 Mar 2024 Partial Maladministration Thirteen Housing Group Limited (202224339) Case 202224339 · Old Complaints Handling categories The resident’s complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint. 14 Mar 2024 Partial Maladministration City of Lincoln Council (202229509) Case 202229509 · Old Complaints Handling categories This complaint is about the landlord’s handling of the resident’s: Reports about outstanding repairs in her property. Reports about damp … 14 Mar 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202309955) Case 202309955 · Estate Management The complaint is about the landlord’s handling of the resident’s: Request for an EWS1 form. Request for it to buy … 12 Mar 2024 Partial Maladministration Kingston upon Thames Council (202230294) Case 202230294 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s report of repairs to the kitchen and bathroom. The resident’s … 12 Mar 2024 Partial Maladministration London Borough of Hounslow (202215296) Case 202215296 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour. The Ombudsman will also investigate the … 12 Mar 2024 Partial Maladministration Richmond Housing Partnership Limited (202302569) Case 202302569 · Estate Management The complaint is about the landlord’s response to the resident’s concerns of: Mould in the property. Communal lift repairs and … 11 Mar 2024 Partial Maladministration Clarion Housing Association Limited (202204243) Case 202204243 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of a leak and damp and mould in the resident’s bathroom. … 11 Mar 2024 Partial Maladministration Paradigm Housing Group Limited (202208841) Case 202208841 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: report of repairs required to the windows and front door. … 11 Mar 2024 Partial Maladministration Places for People Group Limited (202229662) Case 202229662 · Managing Relations The complaint is about the landlords: Delays in providing requested information for the sale of the property. Complaint handling. 8 Mar 2024 Partial Maladministration Lewisham Council (202209632) Case 202209632 · Financial The complaint is about the landlord’s handling of the resident’s: Rent account, and the associated arrears. Rehousing application. The Ombudsman … 8 Mar 2024 Partial Maladministration London Borough of Hackney (202230456) Case 202230456 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports about antisocial behaviour (ASB). The landlord’s handling of repairs … 8 Mar 2024 Partial Maladministration Places for People Group Limited (202219590) Case 202219590 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the kitchen. The resident’s decant from the property. The resident’s … 8 Mar 2024 Partial Maladministration Sanctuary Housing Association (202228858) Case 202228858 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns that a bedroom in the property was not sufficiently … 8 Mar 2024 Partial Maladministration Together Housing Association Limited (202213905) Case 202213905 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Handling of the resident's managed … 8 Mar 2024 Partial Maladministration Warwick District Council (202112751) Case 202112751 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports about the condition of the property following the landlord’s … 7 Mar 2024 Partial Maladministration Citizen Housing (202227159) Case 202227159 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: anti-social behaviour (ASB) reports. heating and hot water repairs. rent … 7 Mar 2024 Partial Maladministration Clarion Housing Association Limited (202301923) Case 202301923 · Managing Relations The complaint is about the landlord’s: Response to reports of damp and mould. Response to window repairs. Handling of the … 7 Mar 2024 Partial Maladministration East Devon District Council (202232330) Case 202232330 · Moving/Buying/Selling Home The resident’s complaint is about the landlords handling of the resident’s requests for: Rehousing. Adaptations following occupational therapist assessments. 7 Mar 2024 Partial Maladministration London Borough of Enfield (202210171) Case 202210171 · ASB/Abuse/Nuisance The complaint is about the: Landlord’s handling of the resident’s reports of anti-social behavior and noise disturbance. Landlord’s response to … 6 Mar 2024 Partial Maladministration London Borough of Ealing (202303968) Case 202303968 · Managing Relations The resident’s complaint is about: The landlord’s handling of a request to refurbish the resident’s bathroom. The landlord’s handling of … 6 Mar 2024 Partial Maladministration Sovereign Network Homes (202214159) Case 202214159 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: Reports of antisocial behaviour (ASB) within the block. Items being dumped in …