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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

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2 Apr 2024 Partial Maladministration Westminster City Council (202214816) Case 202214816 · Information and data management The complaint is about the landlord’s handling of replacement heating pipework. The landlord’s record keeping has been investigated. The landlord’s … 30 Mar 2024 Partial Maladministration Midland Heart Limited (202225305) Case 202225305 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s reporting of concerns about dust particles in the property. The landlord’s … 28 Mar 2024 Partial Maladministration Aster Group Limited (202112675) Case 202112675 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of disrepair to her property and her concerns regarding … 28 Mar 2024 Partial Maladministration Birmingham City Council (202219790) Case 202219790 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of leaks and related damp and mould repairs. Request … 28 Mar 2024 Partial Maladministration Curo Places Limited (202211408) Case 202211408 · ASB/Abuse/Nuisance The complaint is about: The landlord sharing information with the resident’s advocate. The appropriateness of the landlord’s offer of a … 28 Mar 2024 Partial Maladministration Derby City Council (202300582) Case 202300582 · Information and data management The complaint is about the landlord’s handling of the resident’s: Personal data and subject access request (SAR). Concerns about the … 28 Mar 2024 Partial Maladministration Eastbourne Borough Council (202229454) Case 202229454 · Financial The complaint is about the landlord’s response to: The resident’s concerns about the conduct of its contractor’s operatives. The resident’s … 28 Mar 2024 Partial Maladministration Hexagon Housing Association Limited (202112592) Case 202112592 · Managing Relations The complaint concerns the landlord’s: Handling of the resident’s requests to be re-housed and for increased priority banding. Response to … 28 Mar 2024 Partial Maladministration Kingston upon Thames Council (202214394) Case 202214394 · Managing Relations The complaint is about: The landlord’s handling of requests to install additional security measures following a data breach. The landlord’s … 28 Mar 2024 Partial Maladministration London Borough of Barnet (202124727) Case 202124727 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of issues with the heating system upgrade (including boiler … 28 Mar 2024 Partial Maladministration London Borough of Enfield (202218063) Case 202218063 · Managing Relations The complaint is about: The landlord's response to the resident’s re-housing request. The landlord's response to reports of a leak … 28 Mar 2024 Partial Maladministration London Borough of Newham (202218153) Case 202218153 · Estate Management The complaint is about the landlord’s response to: The resident’s reports that his recycling was not collected on several occasions. … 28 Mar 2024 Partial Maladministration London Borough of Redbridge (202210639) Case 202210639 · Financial The complaint is about the landlord’s response to: The July 2021 flood incident, including its handling of repairs. The associated … 28 Mar 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202207073) Case 202207073 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour. Request for repairs to the ventilation … 28 Mar 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202225442) Case 202225442 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of noise transference and ventilation issues within the property. … 28 Mar 2024 Partial Maladministration Notting Hill Genesis (NHG) (202215820) Case 202215820 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of issues with the heating at the property. Handling … 28 Mar 2024 Partial Maladministration Notting Hill Genesis (NHG) (202227285) Case 202227285 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Reports of outstanding repairs in the property and squirrels in … 28 Mar 2024 Partial Maladministration Orbit Group Limited (202201828) Case 202201828 · ASB/Abuse/Nuisance The complaint is about: The conduct of a staff member. The landlord’s decision to place an unacceptable behaviour marker on … 28 Mar 2024 Partial Maladministration Orbit Group Limited (202209334) Case 202209334 · Estate Management The complaint is regarding the landlord’s handling of: Repairs to a broken fence panel. A reported mouse infestation and associated … 28 Mar 2024 Partial Maladministration Peabody Trust (202127637) Case 202127637 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of antisocial behaviour. The landlord’s refusal to purchase the resident’s property. … 28 Mar 2024 Partial Maladministration Places for People Group Limited (202228914) Case 202228914 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The property condition at the point of mutual exchange. Repairs reported by … 28 Mar 2024 Partial Maladministration Plus Dane Housing Limited (202234243) Case 202234243 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to repairs including damp and mould. Response to the resident’s reports of ASB. … 28 Mar 2024 Partial Maladministration Royal Borough Of Greenwich (202229685) Case 202229685 · Managing Relations The complaint is about the landlord’s handling of: A leak. Window replacement work including major work involving the bay windows. … 28 Mar 2024 Partial Maladministration Sanctuary Housing Association (202233982) Case 202233982 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of pest infestations in the property. The resident’s request … 28 Mar 2024 Partial Maladministration Sanctuary Housing Association (202304970) Case 202304970 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of no heating or hot water. Reports of outstanding … 28 Mar 2024 Partial Maladministration The Guinness Partnership Limited (202221331) Case 202221331 · Financial The complaint is about: The landlord’s handling of the resident’s report of a roof leak and its communication with the … 28 Mar 2024 Partial Maladministration The Industrial Dwellings Society (1885) Limited (202210032) Case 202210032 · Managing Relations The complaint is about the landlord’s response to the resident’s repair requests. This Service has also considered the landlord’s complaint … 28 Mar 2024 Partial Maladministration Wolverhampton City Council (202221465) Case 202221465 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request for leaseholder forum meetings to be reinstated. Delay in … 27 Mar 2024 Partial Maladministration Charnwood Borough Council (202208480) Case 202208480 · Managing Relations This complaint is about the landlord’s handling of: The resident’s report of mould on 6 January 2022, and the associated … 27 Mar 2024 Partial Maladministration Grand Union Housing Group Limited (202220883) Case 202220883 · Financial The complaint is about the landlord’s handling of the disposal of the resident’s personal belongings stored in a communal meter … 27 Mar 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202223738) Case 202223738 · Information and data management This complaint is about the landlord’s: Response to the resident’s various concerns around the death of a neighbour. Response to … 27 Mar 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202313564) Case 202313564 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of defects to the main communal entrance door. The … 27 Mar 2024 Partial Maladministration MHS Homes Ltd (202208094) Case 202208094 · Financial The complaint is about the landlord’s: Decision to move a wall in the property, including the lack of notice and … 27 Mar 2024 Partial Maladministration Notting Hill Genesis (NHG) (202218440) Case 202218440 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s property. The landlord’s response to the resident’s reports … 27 Mar 2024 Partial Maladministration Notting Hill Genesis (NHG) (202305137) Case 202305137 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: The resident’s rehousing request. The resident’s reports of noise disturbance and related … 27 Mar 2024 Partial Maladministration Peabody Trust (202210611) Case 202210611 · Financial The complaint is about the landlord’s handling of the resident's: Reports of outstanding boiler repairs; Request for a reimbursement of … 27 Mar 2024 Partial Maladministration Peabody Trust (202216897) Case 202216897 · Managing Relations The complaint is about the landlord’s response to: The structural damage caused to the property by a neighbour. The resident’s … 27 Mar 2024 Partial Maladministration Southwark Council (202205642) Case 202205642 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: 27 Mar 2024 Partial Maladministration The Guinness Partnership Limited (202214094) Case 202214094 · Health and Safety (inc. building safety) The complaint is about: The landlord’s decision to upgrade the warden call system. The conduct of the landlord’s staff. The … 27 Mar 2024 Partial Maladministration Twenty11 Homes Ltd (202225419) Case 202225419 · Managing Relations The complaint is about the landlord’s handling of: repairs to the property following the resident’s reports of damp and leaks. … 27 Mar 2024 Partial Maladministration Twenty11 Homes Ltd (202226645) Case 202226645 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s complaint. 26 Mar 2024 Partial Maladministration Connexus Homes Limited (202215584) Case 202215584 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of: Damp and mould. Antisocial behaviour (ASB). The unsuitability of the … 26 Mar 2024 Partial Maladministration Great Places Housing Association (202218300) Case 202218300 · Moving/Buying/Selling Home The complaint is about the resident’s reports concerning the landlord’s handling of: Repairs required to the property including: The shower … 26 Mar 2024 Partial Maladministration London Borough of Croydon (202227185) Case 202227185 · Managing Relations The complaint is about the landlord’s handling of: A management transfer request. Reports of leaks in the property and subsequent … 26 Mar 2024 Partial Maladministration London Borough of Hounslow (202122234) Case 202122234 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about: Anti-social behaviour including reported noise nuisance and drug-related … 26 Mar 2024 Partial Maladministration London Borough of Redbridge (202306203) Case 202306203 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Response to the resident’s concerns … 26 Mar 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202128221) Case 202128221 · ASB/Abuse/Nuisance The complaint is about how the landlord responded to the resident's : Reports of outstanding cyclical repairs; Reports of antisocial … 26 Mar 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202227941) Case 202227941 · Managing Relations The complaint is about the landlord’s handling of: 26 Mar 2024 Partial Maladministration Peabody Trust (202222583) Case 202222583 · Financial This complaint is about the landlord’s: Response to reports of leaks, damp and mould, and its handling of the required … 26 Mar 2024 Partial Maladministration Southern Housing Group Limited (202215874) Case 202215874 · Managing Relations The complaint is about: The landlord’s management of repairs at the resident’s property. The landlord’s handling of reports of damp …