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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

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13 May 2024 Partial Maladministration Southwark Council (202225883) Case 202225883 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a contaminated water supply. This Service has also … 13 May 2024 Partial Maladministration The Guinness Partnership Limited (202225938) Case 202225938 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to sell her shared ownership property. The Ombudsman has … 10 May 2024 Partial Maladministration First Choice Homes Oldham Limited (202230298) Case 202230298 · Managing Relations This complaint is about the landlord’s: Response to the resident’s request to buy the property’s freehold. Complaint handling. 10 May 2024 Partial Maladministration Hyde Housing Association Limited (202125832) Case 202125832 · Financial The complaint is about the landlord’s: Response to the resident’s report of a roof leak and other outstanding repairs. Response … 10 May 2024 Partial Maladministration Hyde Housing Association Limited (202323115) Case 202323115 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s request for a kitchen and bathroom replacement. The landlord’s handling … 10 May 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202317961) Case 202317961 · Managing Relations The complaint is about the landlord’s handling of: Repairs required to the resident’s window following a leak. The associated complaint. 10 May 2024 Partial Maladministration Notting Hill Genesis (NHG) (202214662) Case 202214662 · Financial The complaint is about the landlord’s handling of: Administration of service charges and rent account. Reports of disrepair and provision … 8 May 2024 Partial Maladministration Dudley Metropolitan Borough Council (202119458) Case 202119458 · Health and Safety (inc. building safety) The complaint is about the landlord’s: handling of the resident’s application for a housing transfer; record keeping; handling of the … 8 May 2024 Partial Maladministration Gentoo Group Limited (202301802) Case 202301802 · Managing Relations The complaint is about the landlord’s handling of: Plastering repairs to the resident’s bedroom and living room. Repairs reported by … 8 May 2024 Partial Maladministration Notting Hill Genesis (NHG) (202300960) Case 202300960 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports about the security of her bedroom windows and door. … 8 May 2024 Partial Maladministration Platform Housing Group Limited (202226057) Case 202226057 · Financial The complaint is about: The landlord’s handling of the rent account. The installation of solar panels and provision of certification. … 7 May 2024 Partial Maladministration Christian Action (Enfield) Housing Association Limited (202310927) Case 202310927 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to repair issues. Response to the resident’s request to be rehoused. 7 May 2024 Partial Maladministration Citizen Housing (202222927) Case 202222927 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of a water leak from an upstairs property into … 7 May 2024 Partial Maladministration Paragon Asra Housing Limited (202304553) Case 202304553 · Managing Relations The complaint is about the landlord’s handling of: A leak in the resident’s home, and the resulting damp and mould. … 3 May 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202224691) Case 202224691 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Request for a lift repair. Request for a window repair. … 2 May 2024 Partial Maladministration Places for People Group Limited (202214143) Case 202214143 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs to the patio doors and bedroom window. Repairs to the bathroom … 1 May 2024 Partial Maladministration Bristol City Council (202203631) Case 202203631 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of repeated flooding at his property. Claim for compensation … 1 May 2024 Partial Maladministration London Borough of Hackney (202224483) Case 202224483 · Managing Relations The complaint is about the landlord’s handling of: Issues with the resident’s gas appliances and roof. Repairs to the resident’s … 30 Apr 2024 Partial Maladministration Citizen Housing (202216412) Case 202216412 · Managing Relations The complaint is about the landlord’s handling of: Reports of uncovered wiring. Repairs to the bathroom wall. Repairs to the … 30 Apr 2024 Partial Maladministration Housing Solutions (202222020) Case 202222020 · ASB/Abuse/Nuisance The complaint is about: The landlord’s decision to restrict the resident’s contact. The landlord’s response to the resident’s request for … 30 Apr 2024 Partial Maladministration Hyde Housing Association Limited (202208656) Case 202208656 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about a right to buy (RTB) application. This Service … 30 Apr 2024 Partial Maladministration Hyde Housing Association Limited (202210077) Case 202210077 · ASB/Abuse/Nuisance The complaint is about the: Landlord’s response to the resident’s concerns about the communication regarding dog fouling. Landlord’s handling of … 30 Apr 2024 Partial Maladministration Islington and Shoreditch Housing Association Limited (202202116) Case 202202116 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of: The resident’s reporting of anti-social behaviour (ASB). The resident’s request to move. This … 30 Apr 2024 Partial Maladministration Leeds City Council (202222091) Case 202222091 · Financial The complaint is about the landlord’s response to the resident’s concerns about: Having to pay rent whilst the disrepair was … 30 Apr 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202214912) Case 202214912 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the balcony. A complaint about the surveyor’s conduct. The erection … 30 Apr 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202215918) Case 202215918 · ASB/Abuse/Nuisance The resident’s complaint is about: The landlord's response to the resident’s reports of antisocial behaviour (ASB) and noise nuisance. The … 30 Apr 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202231549) Case 202231549 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of the resident's concerns about: The smoke and carbon monoxide alarms in the … 30 Apr 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202228277) Case 202228277 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s concerns about: The resident’s reports of repairs required at the … 30 Apr 2024 Partial Maladministration MHS Homes Ltd (202230777) Case 202230777 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of: The allocation, nomination and suitability of the property. Reports of repairs in … 30 Apr 2024 Partial Maladministration Peabody Trust (202217434) Case 202217434 · Estate Management The complaint is about; The landlord's communication with the resident following his reports of defective street lighting. The associated complaint … 30 Apr 2024 Partial Maladministration Peabody Trust (202225405) Case 202225405 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of water ingress through the ceiling. The resident’s reports … 30 Apr 2024 Partial Maladministration Peabody Trust (202231178) Case 202231178 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of the resident’s request for her neighbour’s CCTV to be removed. This report has … 30 Apr 2024 Partial Maladministration Platform Housing Group Limited (202127521) Case 202127521 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of cooking smells entering her property from her neighbour’s … 30 Apr 2024 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202300483) Case 202300483 · Managing Relations The complaint is about the landlords handling of: The resident’s reports of damp and mould in her property. The associated … 30 Apr 2024 Partial Maladministration Sanctuary Housing Association (202230602) Case 202230602 · Managing Relations The complaint is about the landlord’s response to the resident's reports of: Damp, mould, and associated outstanding repairs; Heating and … 30 Apr 2024 Partial Maladministration Together Housing Association Limited (202206695) Case 202206695 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: 29 Apr 2024 Partial Maladministration Accent Housing Limited (202225040) Case 202225040 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of a blocked communal drain pipe which caused damage … 29 Apr 2024 Partial Maladministration Mid Devon District Council (202303628) Case 202303628 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Reports of damp and mould at the resident’s property and her damaged … 29 Apr 2024 Partial Maladministration Orbit Group Limited (202311304) Case 202311304 · Managing Relations The complaint is about the landlord’s handling of a loss of hot water in the resident’s property and associated compensation. … 29 Apr 2024 Partial Maladministration Peabody Trust (202300529) Case 202300529 · Managing Relations The complaint is about the landlord’s handling of the response to the resident’s concerns about staff conduct during a house … 26 Apr 2024 Partial Maladministration Great Places Housing Association (202212905) Case 202212905 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the communal areas. Concern about the … 26 Apr 2024 Partial Maladministration Shepherds Bush Housing Association Limited (202222910) Case 202222910 · Financial The complaint is about the landlord’s: Handling of repairs to the property. Response to reports of damage to personal property. 25 Apr 2024 Partial Maladministration Great Places Housing Association (202225584) Case 202225584 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of a leak from the resident’s boiler. Response to the resident’s report of … 25 Apr 2024 Partial Maladministration The Guinness Partnership Limited (202300341) Case 202300341 · Health and Safety (inc. building safety) The complaint is about the landlord’s: handling of the resident’s request for a bathroom adaptation, including its requirement for her … 25 Apr 2024 Partial Maladministration The Riverside Group Limited (202223926) Case 202223926 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of flooding from his shower and its response to … 24 Apr 2024 Partial Maladministration Ipswich Borough Council (202301620) Case 202301620 · Managing Relations The complaint is about: The landlords handling of reports of damp and mould in the residents property. This service has … 24 Apr 2024 Partial Maladministration Islington Council (202302541) Case 202302541 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould including associated repairs to air … 24 Apr 2024 Partial Maladministration Lewisham Council (202227774) Case 202227774 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of a flood from a neighbouring property; response to the resident’s reports of … 24 Apr 2024 Partial Maladministration Mid Devon District Council (202232822) Case 202232822 · Financial The complaint is about the landlord’s: Decision to recharge the resident for repairs to the toilet in her home. Handling … 24 Apr 2024 Partial Maladministration Midland Heart Limited (202010407) Case 202010407 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of: The installation of windows at the property. The resident's request to replace …