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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

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31 May 2024 Partial Maladministration The Riverside Group Limited (202227117) Case 202227117 · Estate Management The complaint is about the landlord’s handling of: Construction works near to the property and the impact these had on … 31 May 2024 Partial Maladministration Waltham Forest Council (202228943) Case 202228943 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: Overcrowding and her housing application to move. Repairs … 31 May 2024 Partial Maladministration Wigan Metropolitan Borough Council (202217665) Case 202217665 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s right to buy (RTB) application. The landlord’s response to the … 30 May 2024 Partial Maladministration Agudas Israel Housing Association Limited (202227019) Case 202227019 · Old Complaints Handling categories The complaint is about: The landlord’s handling of repairs at the resident’s property. The resident’s concerns that the landlord failed … 30 May 2024 Partial Maladministration Birmingham City Council (202320507) Case 202320507 · Managing Relations The complaint concerns the landlord’s handling of the resident’s reporting of a mice infestation to her property as well as … 30 May 2024 Partial Maladministration Flagship Housing Group Limited (202215333) Case 202215333 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports about the condition of her former property when the … 30 May 2024 Partial Maladministration London Borough of Hounslow (202228688) Case 202228688 · Managing Relations This complaint is about the landlord’s response to the resident’s: Reports of leaks, damp and mould. Concerns around defective windows. … 30 May 2024 Partial Maladministration London & Quadrant Housing Trust (202228344) Case 202228344 · Financial The complaint is about the landlord’s handling of: Lift repairs. Antisocial behaviour (ASB). A request for the reimbursement of removal … 30 May 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202305870) Case 202305870 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance from a communal bin store. Request … 30 May 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202319060) Case 202319060 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to the resident’s reports of cracks in the ceiling. Response to the resident’s … 30 May 2024 Partial Maladministration Settle Group (202218809) Case 202218809 · Financial The complaint is about the landlord’s handling of: the resident’s request for repairs; the resident’s reports of a pest infestation; … 30 May 2024 Partial Maladministration Sheffield City Council (202125993) Case 202125993 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), including concerns about her neighbour’s … 30 May 2024 Partial Maladministration Vivid Housing Limited (202304389) Case 202304389 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Historic reports of anti-social behaviour (ASB). Reports of ASB which … 29 May 2024 Partial Maladministration Platform Housing Group Limited (202308458) Case 202308458 · Occupancy Rights The complaint concerns the landlord’s: Response to reports of damp, mould, and leaks. Handling of repairs reported after the resident … 28 May 2024 Partial Maladministration Clarion Housing Association Limited (202216654) Case 202216654 · Estate Management The complaint is about: The time taken for the landlord to change the name on the resident’s account and issue … 28 May 2024 Partial Maladministration Cobalt Housing Limited (202228902) Case 202228902 · Managing Relations The complaint is about the landlord’s response to the resident’s: Request to be reimbursed for damage following replacement of a … 28 May 2024 Partial Maladministration Paragon Asra Housing Limited (202219733) Case 202219733 · Managing Relations This complaint is about the landlord’s handling of: Reports of issues with windows. Reports of a pest infestation. Reports of … 28 May 2024 Partial Maladministration Peabody Trust (202224410) Case 202224410 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould within the property. Complaint handling. 28 May 2024 Partial Maladministration Peabody Trust (202303351) Case 202303351 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her kitchen. The repayment … 28 May 2024 Partial Maladministration Redditch Borough Council (202216635) Case 202216635 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Request for non-damp and mould … 28 May 2024 Partial Maladministration The Guinness Partnership Limited (202303418) Case 202303418 · Financial REPORT COMPLAINT 202303418 The Guinness Partnership Limited 28 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 May 2024 Partial Maladministration London Borough of Barnet (202211443) Case 202211443 · ASB/Abuse/Nuisance The resident’s complaint is about how the landlord has handled the following: Request to be rehoused. Reports of discrimination by … 24 May 2024 Partial Maladministration London Borough of Hounslow (202220155) Case 202220155 · Health and Safety (inc. building safety) The resident’s complaint is about: The handling of the resident’s request to be transferred to suitable alternative accommodation. The landlord’s … 24 May 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202231684) Case 202231684 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports regarding: Flooding in the property and the subsequent damage. … 24 May 2024 Partial Maladministration WATMOS Community Homes (202121649) Case 202121649 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the resident’s reports of a leak in the bathroom and follow‑on works … 23 May 2024 Partial Maladministration Haringey London Borough Council (202227540) Case 202227540 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Reports of harassment by noise … 23 May 2024 Partial Maladministration Kirklees Council (202226542) Case 202226542 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of leaks from the upstairs flat. The landlord’s response … 23 May 2024 Partial Maladministration Notting Hill Genesis (NHG) (202234815) Case 202234815 · Financial The complaint is about the landlord’s response to: The resident’s concerns about the level of increase in service charges. The … 23 May 2024 Partial Maladministration Richmond Housing Partnership Limited (202312125) Case 202312125 · Managing Relations The complaint is about the landlord's handling of the resident's reports of: A leak and the associated damp and mould. … 22 May 2024 Partial Maladministration Aster Group Limited (202306225) Case 202306225 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Complaint about its contractor. The … 22 May 2024 Partial Maladministration Lambeth Council (202204597) Case 202204597 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of no gas or heating. The landlord’s handling of … 22 May 2024 Partial Maladministration Newlon Housing Trust (202322386) Case 202322386 · ASB/Abuse/Nuisance The complaint is about the resident’s reports of: Repairs required to the property following a fire. Antisocial behaviour (ASB). The … 22 May 2024 Partial Maladministration Royal Borough Of Greenwich (202210082) Case 202210082 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Request for a refund of council tax. … 22 May 2024 Partial Maladministration Sheffield City Council (202218131) Case 202218131 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property when let. Handling … 21 May 2024 Partial Maladministration Regenda Limited (202220342) Case 202220342 · Managing Relations This complaint is about the landlord’s handling of the resident’s concerns about the temperature of her property and a front … 20 May 2024 Partial Maladministration Clarion Housing Association Limited (202212505) Case 202212505 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of defects . The landlord’s handling of the resident’s … 20 May 2024 Partial Maladministration ForHousing Limited (202313858) Case 202313858 · Financial The complaint is about the landlord’s handling of: The reported damp and mould issues. The resident’s request for compensation for … 20 May 2024 Partial Maladministration Wolverhampton City Council (202227152) Case 202227152 · Managing Relations The complaint is about the landlord’s handling of a roof leak. The Ombudsman has also investigated the landlord’s complaint handling. 17 May 2024 Partial Maladministration Abri Group Limited (202302263) Case 202302263 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of subsidence at the property. The associated complaint. 17 May 2024 Partial Maladministration Birmingham City Council (202233022) Case 202233022 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the gas leak. Handling of concerns about the conduct of the contractors … 17 May 2024 Partial Maladministration Clarion Housing Association Limited (202212033) Case 202212033 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: a boundary dispute with a neighbouring property. the resident’s reports of anti … 16 May 2024 Partial Maladministration Notting Hill Genesis (NHG) (202215504) Case 202215504 · Financial The complaint is about the landlord’s: Response to the resident's queries regarding the reasonableness of service charges paid. Response to … 16 May 2024 Partial Maladministration Sovereign Network Homes (202227310) Case 202227310 · Financial The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Reports of damaged belongings. Concerns … 15 May 2024 Partial Maladministration Gateway Housing Association Limited (202216373) Case 202216373 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of allegations of anti-social behaviour (ASB) about the resident. Handling of the resident’s … 15 May 2024 Partial Maladministration Home Group Limited (202115852) Case 202115852 · Managing Relations REPORT COMPLAINT 202115852 Home Group Limited 15 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 15 May 2024 Partial Maladministration London Borough of Croydon (202203123) Case 202203123 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and the associated repairs. The … 15 May 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202305037) Case 202305037 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of antisocial behaviour (ASB) about the resident. The landlord’s handling of … 14 May 2024 Partial Maladministration Platform Housing Group Limited (202305172) Case 202305172 · Estate Management This complaint is about the landlord’s response to: The resident’s concerns about the frequency of lift breakdowns at his block … 14 May 2024 Partial Maladministration The Guinness Partnership Limited (202222516) Case 202222516 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of heat loss and repairs to the lounge window … 13 May 2024 Partial Maladministration Irwell Valley Housing Association Limited (202224863) Case 202224863 · Managing Relations The complaint is about the landlord’s response to the resident’s: Concerns about its request for rent in advance of a …