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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "bedroom" × Outcome: Partial_Maladministration ×

Showing 286 of 16,595 decisions matching "bedroom"

Decisions

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27 Feb 2024 Partial Maladministration Citizen Housing (202227308) Case 202227308 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Report of a leak in the bedroom. Associated complaint. 1 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202201317) Case 202201317 · Managing Relations The complaint is about the landlord’s response to: Multiple repairs to the resident’s: Kitchen. Bathroom. Master bedroom. Guttering. Boiler. The … 31 Jan 2024 Partial Maladministration Birmingham City Council (202213968) Case 202213968 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s handling of: The resident’s concerns relating to the energy efficiency of the property, and … 31 Jan 2024 Partial Maladministration Citizen Housing (202301690) Case 202301690 · ASB/Abuse/Nuisance The resident has complained about the landlord’s: response to reports of antisocial behaviour (ASB), including the use of CCTV and … 11 Jan 2024 Partial Maladministration Raven Housing Trust Limited (202116683) Case 202116683 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: Leaks into the living room and back bedroom … 5 Jan 2024 Partial Maladministration Notting Hill Genesis (NHG) (202209185) Case 202209185 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s: Reports of leaks from the property above, and the associated … 9 Nov 2023 Partial Maladministration London Borough of Hackney (202119231) Case 202119231 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s: Handling of repairs to the front door and extractor fan. Handling of reports … 31 Oct 2023 Partial Maladministration Clarion Housing Association Limited (202212429) Case 202212429 · Managing Relations The complaint is about the landlord’s: handling of repairs to living room flooring and staircase; decision not to replace the … 30 Oct 2023 Partial Maladministration Camden Council (202004368) Case 202004368 · Financial The complaint is about the resident’s reports concerning the landlord’s: Offer of compensation to settle a legal disrepair claim. Consideration … 24 Oct 2023 Partial Maladministration Eastbourne Borough Council (202213599) Case 202213599 · Information and data management The complaint is about the landlord’s: response to the resident’s concerns about multiple property moves prior to her latest move; … 27 Sep 2023 Partial Maladministration Origin Housing Limited (202121339) Case 202121339 · Estate Management The complaint is about the landlord’s handling of: Recurrent leaks from the property above and associated repairs. Repairs to resolve … 11 Sep 2023 Partial Maladministration Homes Plus Limited (202204960) Case 202204960 · Information and data management The complaint is about the landlord's: Response to the resident’s concerns about the condition of the property upon moving in … 8 Aug 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202212402) Case 202212402 · Managing Relations The complaint is about the landlord’s handling of a property transfer and the size of the second bedroom at the … 24 Jul 2023 Partial Maladministration Shepherds Bush Housing Association Limited (202201412) Case 202201412 · Managing Relations The complaint is about the landlord’s decision not to convert the loft, to provide an additional bedroom and bathroom for … 15 May 2023 Partial Maladministration Wandle Housing Association Limited (202200752) Case 202200752 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property’s basement. The … 2 May 2023 Partial Maladministration Southern Housing Group Limited (202214428) Case 202214428 · Managing Relations The complaint concerns the resident’s request for the landlord to: Replace the sub-flooring of the main bedroom, second bedroom, living … 21 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202114537) Case 202114537 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a leak from a vent in the bedroom; … 19 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (202123452) Case 202123452 · Managing Relations The complaint is about: The landlord’s handling of the resident’s report of repairs to the shower. This report also considers: … 9 Feb 2023 Partial Maladministration London & Quadrant Housing Trust (202109888) Case 202109888 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of a leak into his property from above, resulting … 11 Jan 2023 Partial Maladministration Hammersmith and Fulham Council (202101425) Case 202101425 · ASB/Abuse/Nuisance The complaint concerns the landlord’s response to: ASB reports and the request for hotel costs. Concerns regarding the level of … 16 Dec 2022 Partial Maladministration Haringey London Borough Council (202112771) Case 202112771 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the residents’ reports of: asbestos in the property. the air quality and … 31 Oct 2022 Partial Maladministration Nottingham Community Housing Association Limited (202011796) Case 202011796 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s complaints about: anti-social behaviour (ASB) repairs to the bedroom window … 16 Aug 2022 Partial Maladministration Catalyst Housing Limited (202114965) Case 202114965 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s concerns regarding the temperature in one of the bedrooms in … 3 Aug 2022 Partial Maladministration EMH Housing and Regeneration Limited (202112835) Case 202112835 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of: the resident’s reports of damp to his bedroom and living room; drainage … 7 Apr 2022 Partial Maladministration Sanctuary Housing Association (202003722) Case 202003722 · Estate Management This complaint is about the landlord’s handling of: reports made by the resident prior to 2018 of cracks to her … 29 Mar 2022 Partial Maladministration Hyde Housing Association Limited (202012164) Case 202012164 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of water ingress and damp in her bedroom and … 23 Mar 2022 Partial Maladministration Notting Hill Genesis (202101616) Case 202101616 · Old Property Condition migrated-2025 The complaint is regarding: The landlord’s handling of a repair to the resident’s toilet. The landlord’s response to the resident’s … 31 Jan 2022 Partial Maladministration Hackney Council (202013813) Case 202013813 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about: damp and mould in June 2019. damp and … 23 Dec 2021 Partial Maladministration Cheshire Peaks & Plains Housing Trust (202004948) Case 202004948 · Estate Management This complaint is about the landlord’s handling of: the reports of damp to the resident’s bedroom; the maintenance of the … 29 Nov 2021 Partial Maladministration Leeds City Council (202109622) Case 202109622 · Managing Relations The complaint refers to: The landlord’s handling of the repairs needed to the resident’s front and back doors, windows and … 23 Aug 2021 Partial Maladministration Clarion Housing Association Limited (202102565) Case 202102565 · Managing Relations The complaint is about the landlord’s: handling of the resident’s request for repairs to his bedroom radiator. associated complaint handling. 20 Aug 2021 Partial Maladministration Abri Group Limited (202102258) Case 202102258 · Managing Relations The complaint concerns: The landlord’s banding and priority allocation in respect of the resident’s housing need and request for a … 16 Jul 2021 Partial Maladministration Yorkshire Housing Limited (202100909) Case 202100909 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: No gas supply in his kitchen at the … 15 Jun 2021 Partial Maladministration St Albans City and District Council (202012034) Case 202012034 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to: The resident’s concerns about the condition of the property when the tenancy … 26 May 2021 Partial Maladministration Clarion Housing Association Limited (201915794) Case 201915794 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould in the property. The landlord’s … 4 May 2021 Partial Maladministration Clarion Housing Association Limited (202009303) Case 202009303 · Financial The complaint is about the landlord’s response to the resident’s: concerns about the designation of her property as a three-bedroom …