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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

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24 Jul 2024 Partial Maladministration Royal Borough Of Greenwich (202304441) Case 202304441 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s request to transfer to a more suitable property on medical … 24 Jul 2024 Partial Maladministration Wandle Housing Association Limited (202225738) Case 202225738 · Managing Relations The complaint is about the landlord’s response to the resident’s request for a permanent housing move. The Ombudsman also considered … 23 Jul 2024 Partial Maladministration Abri Group Limited (202214926) Case 202214926 · Information and data management The complaint is about the landlord’s handling of: The information within the Subject Access Request (SAR) and the data stored … 23 Jul 2024 Partial Maladministration Shian Housing Association Limited (202315994) Case 202315994 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns regarding staff conduct between January 2023 and February 2024. … 23 Jul 2024 Partial Maladministration Wandsworth Council (202305918) Case 202305918 · Financial The complaint is about the landlord’s handling of: The resident’s reports of repeated leaks affecting the property. The resident’s reports … 22 Jul 2024 Partial Maladministration City of Doncaster Council (202231462) Case 202231462 · ASB/Abuse/Nuisance The complaint is about the landlord's: Response to the resident’s subject access request (SAR). Handling of the resident’s concerns of … 22 Jul 2024 Partial Maladministration South Holland District Council (202233115) Case 202233115 · Health and Safety (inc. building safety) The complaint is about: The landlord's handling of the resident’s personal belongings in his former property following a fire. The … 19 Jul 2024 Partial Maladministration Town and Country Housing (202305926) Case 202305926 · Managing Relations The complaint is about the landlord’s handling of: Repairs to: Doors. A leak under the kitchen sink. A gap in … 18 Jul 2024 Partial Maladministration Longhurst Group Limited (202330082) Case 202330082 · Managing Relations This complaint is about the landlord’s handling of: Front door repairs. The associated complaint. 18 Jul 2024 Partial Maladministration Sanctuary Housing Association (202304669) Case 202304669 · Managing Relations The resident’s complaint is about the landlord’s handling of: Squirrels in the loft of the property and repairs to associated … 17 Jul 2024 Partial Maladministration Birmingham City Council (202222814) Case 202222814 · Information and data management The complaint is about: The conduct of the landlord’s staff. A repair to the front door and boiler. The Ombudsman … 17 Jul 2024 Partial Maladministration Dacorum Borough Council (202212553) Case 202212553 · Managing Relations The complaint is about the landlord’s: Response to a leak and subsequent collapsed ceilings at the property. Complaint handling. 17 Jul 2024 Partial Maladministration London Borough of Hackney (202301222) Case 202301222 · Financial The complaint is about the landlord’s response to: the resident’s reports of a leak and associated repairs in her bedroom. … 16 Jul 2024 Partial Maladministration Sovereign Network Homes (Former Network Homes) (202301357) Case 202301357 · Managing Relations The complaint is about the landlord’s: Response to damp and mould. Response to repair issues including the condition of the … 15 Jul 2024 Partial Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202301452) Case 202301452 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: A pest infestation; An outstanding repair; Staff conduct. 12 Jul 2024 Partial Maladministration A2Dominion Housing Group Limited (202233594) Case 202233594 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of drafts coming in from the windows. Request for … 12 Jul 2024 Partial Maladministration Magenta Living (202230503) Case 202230503 · Old Complaints Handling categories REPORT COMPLAINT 202230503 Magenta Living 12 July 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 11 Jul 2024 Partial Maladministration Broadland Housing Association Limited (202315191) Case 202315191 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns: That a gas hob had been installed incorrectly. That … 11 Jul 2024 Partial Maladministration Hyde Housing Association Limited (202317233) Case 202317233 · Managing Relations This complaint is about: The landlord’s handling of the resident’s reports of defects in their newly built property. The delay … 11 Jul 2024 Partial Maladministration Leeds City Council (202303188) Case 202303188 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Decision to no longer communicate with the resident’s chosen representative . Decision to carry … 11 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202221241) Case 202221241 · ASB/Abuse/Nuisance The complaint is regarding the landlord’s handling of a reported noise nuisance. The landlord’s complaint handling has also been investigated. 11 Jul 2024 Partial Maladministration Notting Hill Genesis (NHG) (202225311) Case 202225311 · Information and data management The complaint is about the landlord’s handling of: The resident’s request for no contact from the Housing Officer. The automated … 11 Jul 2024 Partial Maladministration Peabody Trust (202210783) Case 202210783 · Managing Relations The complaint is about the landlord’s handling of: Various repairs in the resident’s home, including but not limited to: Roof … 11 Jul 2024 Partial Maladministration Southern Housing Group Limited (202306442) Case 202306442 · Managing Relations The complaint is about: The landlord’s handling of reports of a faulty oven. The landlord’s record keeping. The associated complaint … 10 Jul 2024 Partial Maladministration Sanctuary Housing Association (202226735) Case 202226735 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to reports of: Antisocial behaviour by the resident’s neighbour. The resident’s neighbour feeding … 10 Jul 2024 Partial Maladministration Silva Homes Limited (202313847) Case 202313847 · Financial The complaint is about the landlord's handling of the resident’s reports of: Damp and mould, and related repairs. Damaged personal … 9 Jul 2024 Partial Maladministration Islington Council (202218257) Case 202218257 · Managing Relations This complaint is about the landlord’s response to the resident’s: Report of a leak. Concerns around damp and mould. Concerns … 9 Jul 2024 Partial Maladministration Midland Heart Limited (202307009) Case 202307009 · Estate Management The complaint is about: The landlord’s delay to register the property with the land registry. The landlord’s handling of a … 9 Jul 2024 Partial Maladministration Notting Hill Genesis (NHG) (202204826) Case 202204826 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB). request to be reimbursed for … 9 Jul 2024 Partial Maladministration Sanctuary Housing Association (202228567) Case 202228567 · Managing Relations REPORT COMPLAINT 202228567 Sanctuary Housing Association 9 July 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 5 Jul 2024 Partial Maladministration Yorkshire Housing Limited (202305079) Case 202305079 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: Request to reclassify his property as a 2 bedroom. Communication … 4 Jul 2024 Partial Maladministration Notting Hill Genesis (NHG) (202214883) Case 202214883 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance from her … 4 Jul 2024 Partial Maladministration Shepherds Bush Housing Association Limited (202226018) Case 202226018 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Request to have a cupboard removed from the property. Reports … 3 Jul 2024 Partial Maladministration London Borough of Hackney (202315642) Case 202315642 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to reports of antisocial behaviour. The landlord’s response to reports of damp and … 3 Jul 2024 Partial Maladministration Wolverhampton City Council (202307969) Case 202307969 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s concerns around: Damaged personal belongings. Outstanding repairs. Damp and mould. … 2 Jul 2024 Partial Maladministration Halton Housing (202310172) Case 202310172 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of defects. Complaint handling. 1 Jul 2024 Partial Maladministration Manchester City Council (202301791) Case 202301791 · Managing Relations The complaint is about the landlord’s: handling of reports of damp and mould in the resident’s property. complaint handling. 28 Jun 2024 Partial Maladministration Clarion Housing Association Limited (202315910) Case 202315910 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in her home. Excessive cold … 28 Jun 2024 Partial Maladministration East Riding of Yorkshire Council (202320710) Case 202320710 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports concerning: Antisocial behaviour (ASB) by a neighbour. Damp and … 28 Jun 2024 Partial Maladministration ForHousing Limited (202306484) Case 202306484 · Managing Relations The resident’s complaint is about the landlord’s: Response to the resident’s reports of damp and mould, including a temporary decant; … 28 Jun 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202225494) Case 202225494 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: Repairs to the balcony door. Repairs following a … 28 Jun 2024 Partial Maladministration Luton Borough Council (202229082) Case 202229082 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of: A broken window. Staff conduct. The associated complaint … 28 Jun 2024 Partial Maladministration Melton Borough Council (202234544) Case 202234544 · Old Moving to a Property categories The complaint is about: The landlord’s handling of the resident’s reports of multiple repairs, including damp and mould. The resident’s … 28 Jun 2024 Partial Maladministration One Housing Group Limited (202304182) Case 202304182 · ASB/Abuse/Nuisance This complaint is about: The level of compensation offered to the resident by the landlord following its handling of leak … 28 Jun 2024 Partial Maladministration Onward Homes Limited (202311474) Case 202311474 · Old Complaints Handling categories The complaint is about: The landlord’s handling of repairs in the bathroom and kitchen (including damp and mould). The landlord’s … 28 Jun 2024 Partial Maladministration Peabody Trust (202204552) Case 202204552 · Managing Relations The complaint is about the landlord’s response to reports of repairs within the property, mainly a broken shower head and … 28 Jun 2024 Partial Maladministration Peabody Trust (202303265) Case 202303265 · Information and data management The complaint is about: The landlord's handling of the resident's reports about repairs in her property including: damp and mould. … 28 Jun 2024 Partial Maladministration Sanctuary Housing Association (202323551) Case 202323551 · Managing Relations The resident’s complaints are about: Complaint 1. The landlords handling of the repairs to the resident's heating and hot water … 28 Jun 2024 Partial Maladministration Solihull Metropolitan Borough Council (202224767) Case 202224767 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of anti-social behaviour (ASB). The resident’s request for rehousing. Concerns about … 28 Jun 2024 Partial Maladministration Stonewater Limited (202213169) Case 202213169 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of: Damp and mould and associated odour. Disrepair to …