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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,351 of 16,595 decisions

Decisions

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31 Jul 2024 Partial Maladministration Southend-on-Sea City Council (202400256) Case 202400256 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of cracks and subsidence in his property. The Ombudsman … 31 Jul 2024 Partial Maladministration Southern Housing (202329780) Case 202329780 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of: Reports of antisocial behaviour (ASB). The associated complaint. 31 Jul 2024 Partial Maladministration Southern Housing Group Limited (202228600) Case 202228600 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s response to: the resident’s dissatisfaction with the duration of the landlord’s defect liability period, … 31 Jul 2024 Partial Maladministration Southwark Council (202310781) Case 202310781 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Delays with occupational therapy assessments and adult social care. The adaptation to … 31 Jul 2024 Partial Maladministration Tendring District Council (202302247) Case 202302247 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 31 Jul 2024 Partial Maladministration The Riverside Group Limited (202307291) Case 202307291 · Financial The complaint is about the landlord’s handling of: The repair and replacement of the resident’s boiler and gas fire. The … 31 Jul 2024 Partial Maladministration The Riverside Group Limited (202309219) Case 202309219 · Information and data management The complaint is about the landlord’s response to the resident’s request to remove woodchip wallpaper from the living room ceiling. … 31 Jul 2024 Partial Maladministration The Riverside Group Limited (202314087) Case 202314087 · Financial The complaint is about the landlord’s handling of the resident’s: Temporary decant. Report of a burst water tank and associated … 31 Jul 2024 Partial Maladministration Thurrock Council (202329491) Case 202329491 · Information and data management The complaint is about the landlord’s: 31 Jul 2024 Partial Maladministration Waltham Forest Council (202313052) Case 202313052 · Information and data management The complaint is about the landlord’s handling of repairs in the property, including: Garden groundworks. Kitchen fire door. Window safety … 30 Jul 2024 Partial Maladministration A2Dominion Housing Group Limited (202226999) Case 202226999 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns regarding: Antisocial behaviour (ASB). Her information request relating to … 30 Jul 2024 Partial Maladministration Arun District Council (202338616) Case 202338616 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request to purchase the freehold of the property by way … 30 Jul 2024 Partial Maladministration Clarion Housing Association Limited (202223683) Case 202223683 · Information and data management The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould caused by leaks at the … 30 Jul 2024 Partial Maladministration Clarion Housing Association Limited (202311324) Case 202311324 · Estate Management REPORT COMPLAINT 202311324 Clarion Housing Association Limited 30 July 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Jul 2024 Partial Maladministration Leeds City Council (202303630) Case 202303630 · Managing Relations The complaint is about the landlord’s response to the resident’s request for a new garden fence. The Ombudsman has also … 30 Jul 2024 Partial Maladministration London Borough of Hackney (202301532) Case 202301532 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Housing application and requests to … 30 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202225580) Case 202225580 · Managing Relations The complaint is about: the landlord’s handling of the resident’s reports of repairs. the landlord’s handling of the associated complaint. 30 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202339619) Case 202339619 · Old Property Condition migrated-2025 The complaint is about: The installation of fiber-optic cables. The level of compensation offered by the landlord in respect of … 30 Jul 2024 Partial Maladministration Moat Homes Limited (202331887) Case 202331887 · Moving/Buying/Selling Home The complaint is about the landlord’s response to: Issues with the cleaning of the communal bin store. Issues with the … 30 Jul 2024 Partial Maladministration Onward Homes Limited (202335241) Case 202335241 · Managing Relations The complaint is about: the impact of damp and mould issues on the resident’s family’s health. the landlord’s handling of … 30 Jul 2024 Partial Maladministration Places for People Group Limited (202324732) Case 202324732 · Managing Relations The complaint was about: The landlords handling of sewage smells from the residents shower-room. The landlords handling of other repairs … 30 Jul 2024 Partial Maladministration Platform Housing Group Limited (202212978) Case 202212978 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of damp and mould. The landlord’s response to the … 30 Jul 2024 Partial Maladministration Soha Housing Limited (202233236) Case 202233236 · Managing Relations The complaint is about: The landlord's response to the resident’s reports of repairs and request for compensation. The landlord's response … 30 Jul 2024 Partial Maladministration Wolverhampton City Council (202328310) Case 202328310 · ASB/Abuse/Nuisance The complaint is about: The landlord acting in a way that breached general data protection regulation (GDPR). The landlord’s handling … 29 Jul 2024 Partial Maladministration Aster Group Limited (202224551) Case 202224551 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) and hate crime. The resident’s … 29 Jul 2024 Partial Maladministration Clarion Housing Association Limited (202301840) Case 202301840 · Financial The complaint is about the: Landlord’s handling of various repairs to the property, including damp and mould. Level of the … 29 Jul 2024 Partial Maladministration Haringey London Borough Council (202218734) Case 202218734 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Damp in the communal area and her kitchen. … 29 Jul 2024 Partial Maladministration London Borough of Ealing (202217674) Case 202217674 · Managing Relations The complaint is about the landlords handling of the resident’s reports of: noise coming from the soil stack. repairs required … 29 Jul 2024 Partial Maladministration London Borough of Sutton (202321548) Case 202321548 · Health and Safety (inc. building safety) The complaint is about the landlord’s: response to the resident’s reports about repair issues at her property, including; gas; electrical … 29 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202233774) Case 202233774 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs required in the property’s kitchen. The resident’s … 29 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202307643) Case 202307643 · Managing Relations The complaint is about the landlord’s handling of: Reports of draughts from the bedroom windows. The complaint. 29 Jul 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202311924) Case 202311924 · Managing Relations The complaint is about the landlord’s response to: The resident’s concerns about the condition of the windows. The resident’s concerns … 29 Jul 2024 Partial Maladministration Peabody Trust (202320016) Case 202320016 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the roof resulting in damp … 29 Jul 2024 Partial Maladministration Sanctuary Housing Association (202314757) Case 202314757 · Health and Safety (inc. building safety) The complaint is about: The landlord's decision that the resident cannot store her electric wheelchair (the wheelchair) in the communal … 29 Jul 2024 Partial Maladministration The Riverside Group Limited (202337969) Case 202337969 · Managing Relations REPORT COMPLAINT 202337969 The Riverside Group Limited 29 July 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Jul 2024 Partial Maladministration Birmingham City Council (202313168) Case 202313168 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports of repairs. The landlord’s handling of the resident’s reports … 26 Jul 2024 Partial Maladministration Dudley Metropolitan Borough Council (202307607) Case 202307607 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of dog fouling in communal areas of the property. … 26 Jul 2024 Partial Maladministration Gentoo Group Limited (202339892) Case 202339892 · Managing Relations The complaint is about the landlord's handling of major repairs due at the resident’s property, including: The time taken to … 26 Jul 2024 Partial Maladministration Moat Homes Limited (202226217) Case 202226217 · ASB/Abuse/Nuisance The complaint is about how the landlord handled: The resident’s reports of the heating and hot water system not working … 26 Jul 2024 Partial Maladministration Silva Homes Limited (202347386) Case 202347386 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports about damp and mould throughout the property. Reports about … 26 Jul 2024 Partial Maladministration Southern Housing (202229345) Case 202229345 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s concerns about the installation of communal CCTV and window cleaning … 26 Jul 2024 Partial Maladministration Wolverhampton City Council (202303993) Case 202303993 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: His request to have a water meter. His … 25 Jul 2024 Partial Maladministration Hammersmith and Fulham Council (202341757) Case 202341757 · Managing Relations The complaint is about: the landlord’s response to the resident’s reports of damp and mould. the landlord’s handling of the … 25 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202316685) Case 202316685 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of anti-social behaviour (ASB) reported by the resident. The Ombudsman has also investigated … 25 Jul 2024 Partial Maladministration Luton Borough Council (202337343) Case 202337343 · Managing Relations The complaint is about the landlord’s handling of the resident’s: request to be rehoused. reports of damp and mould. We … 25 Jul 2024 Partial Maladministration Royal Borough Of Greenwich (202317482) Case 202317482 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of Antisocial Behaviour (ASB). Request to be rehoused. 25 Jul 2024 Partial Maladministration Sovereign Network Homes (Former Network Homes) (202305649) Case 202305649 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of a leak in his kitchen; reports of communal … 25 Jul 2024 Partial Maladministration The Guinness Partnership Limited (202309736) Case 202309736 · Health and Safety (inc. building safety) REPORT COMPLAINT 202309736 The Guinness Partnership Limited 29 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202301941) Case 202301941 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concerns about wheelchair accessibility and request for adaptations. Reports of … 24 Jul 2024 Partial Maladministration Notting Hill Genesis (NHG) (202320229) Case 202320229 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: Requests for information about a housing application. Reports of required …