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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

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14 Aug 2024 Partial Maladministration Wandsworth Council (202231534) Case 202231534 · Information and data management The complaint is about the landlord’s response to the resident’s: concerns about a stopcock valve request for replacement of windows. … 13 Aug 2024 Partial Maladministration Gateshead Metropolitan Borough Council (202320582) Case 202320582 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s housing application. The landlord’s handling of a kitchen renewal and … 13 Aug 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202336460) Case 202336460 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of outstanding works relating to subsidence of the property. … 13 Aug 2024 Partial Maladministration Warwick District Council (202309354) Case 202309354 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of repairs to communal areas. Concerns about the cleanliness … 12 Aug 2024 Partial Maladministration Brighton and Hove City Council (202302918) Case 202302918 · Managing Relations The complaint is about: The landlord's handling of repairs to the roof. The landlord's response to the resident's concerns about … 9 Aug 2024 Partial Maladministration Harlow District Council (202304637) Case 202304637 · Information and data management The complaint is about the landlord’s response to the resident’s: Report of a leak. Report of damp, mould and condensation. … 9 Aug 2024 Partial Maladministration Hexagon Housing Association Limited (202014900) Case 202014900 · Estate Management The complaint is about the landlord’s: Handling of a roof leak at the resident’s property. Provision of grounds maintenance which … 9 Aug 2024 Partial Maladministration Lincoln City Council (202304912) Case 202304912 · Financial The complaint is about: The landlord’s handling of the reports that she had to pay council tax on 2 properties. … 9 Aug 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202321247) Case 202321247 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s request for it to remove a water butt from the … 9 Aug 2024 Partial Maladministration Orbit Group Limited (202202980) Case 202202980 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the communal areas of the property. … 9 Aug 2024 Partial Maladministration Orbit Housing Association Limited (202333329) Case 202333329 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Request for … 9 Aug 2024 Partial Maladministration Stonewater Limited (202305355) Case 202305355 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s concerns about the standards of grounds maintenance. Complaint handling. 8 Aug 2024 Partial Maladministration Camden Council (202318030) Case 202318030 · Financial The complaint is about the landlord’s handling of the resident’s reports of: Drainage issues causing flooding, gurgling noises, and smells. … 8 Aug 2024 Partial Maladministration ForHousing Limited (202227888) Case 202227888 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of anti-social behaviour (ASB), including noise nuisance and threatening behaviour by … 8 Aug 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202331279) Case 202331279 · Old Complaints Handling categories The complaint is about the landlord's handling of: Repairs to the front metal gate obstructing access to and from the … 8 Aug 2024 Partial Maladministration Waltham Forest Council (202228827) Case 202228827 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Repairs Damp and mould The Ombudsman has also … 7 Aug 2024 Partial Maladministration Barnsbury Housing Association (201800265) Case 201800265 · Managing Relations The complaint is about the landlord’s handling of repeated repairs to the heating and hot water system. The Ombudsman has … 7 Aug 2024 Partial Maladministration Southern Housing (202209945) Case 202209945 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour from a neighbour. The resident’s request … 6 Aug 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202405141) Case 202405141 · Old Property Condition migrated-2025 This complaint is about: The landlord’s management of patio door repairs. The landlord’s response to reports of an ongoing sewage … 5 Aug 2024 Partial Maladministration South Tyneside Council (202304960) Case 202304960 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: The conduct of a staff member handling her … 2 Aug 2024 Partial Maladministration Platform Housing Group Limited (202304401) Case 202304401 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of a leak, and the associated repairs. Request to … 1 Aug 2024 Partial Maladministration Sovereign Network Homes (202318926) Case 202318926 · Managing Relations The complaint is about the landlord's response to the resident's: Reports of problems with the property including with the cavity … 31 Jul 2024 Partial Maladministration Birmingham City Council (202219556) Case 202219556 · Managing Relations The complaint is about the landlord’s handling of: Pests specifically cockroaches, woodlice and psocid mites. Damp and mould in her … 31 Jul 2024 Partial Maladministration Bromford Housing Group Limited (202318624) Case 202318624 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s complaints about: Repairs to her kitchen. Repairs to her bathroom. … 31 Jul 2024 Partial Maladministration East Riding of Yorkshire Council (202326458) Case 202326458 · Financial The complaint is about the landlord’s: Calculation of the disturbance allowance. Communication about the disturbance allowance. The associated complaint. 31 Jul 2024 Partial Maladministration ForHousing Limited (202209052) Case 202209052 · Estate Management The complaint is about the landlord’s response to the resident’s concerns regarding: Service charges for the maintenance and upkeep of … 31 Jul 2024 Partial Maladministration Golding Homes Limited (202224206) Case 202224206 · Managing Relations The complaint is about the landlord’s response to the resident about: Her repairs reports. Staff conduct. 31 Jul 2024 Partial Maladministration Hammersmith and Fulham Council (202326350) Case 202326350 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s reports of damp and mould, including her request to be … 31 Jul 2024 Partial Maladministration Kingston upon Hull City Council (202232486) Case 202232486 · Estate Management The complaint is about: The accuracy of information provided to the resident about the current property when it was offered … 31 Jul 2024 Partial Maladministration Lewes District Council (202219226) Case 202219226 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour. The landlord’s handling of the resident’s … 31 Jul 2024 Partial Maladministration London Borough of Hackney (202229487) Case 202229487 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of antisocial behaviour (ASB), specifically noise nuisance, threats and … 31 Jul 2024 Partial Maladministration London Borough of Hounslow (202312656) Case 202312656 · Managing Relations The complaint is about: The delay in processing the resident’s housing application. The landlord’s response to the resident’s reports of … 31 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202225451) Case 202225451 · Managing Relations This investigation is about: The landlord’s response to the resident’s complaint about one of its officers. The landlord’s complaint handling. 31 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202309023) Case 202309023 · Managing Relations The complaint is about the landlord’s handling of: Reports of heating and hot water loss. Reports of gas leaks. A … 31 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202316143) Case 202316143 · Managing Relations The complaint is about the landlord’s: Handling of a back door replacement. Handling of the resident’s rehousing request. Complaint handling. 31 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202333852) Case 202333852 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the boiler. Repairs to the windows. Damp and mould. A … 31 Jul 2024 Partial Maladministration MHS Homes Ltd (202311782) Case 202311782 · Financial The complaint is about the landlord’s: Decision to charge the resident a higher rent at the property than at her … 31 Jul 2024 Partial Maladministration Mid Devon District Council (202234298) Case 202234298 · Estate Management The complaint is about the landlord's handling of the resident’s concerns about: The position of a fence at the bottom … 31 Jul 2024 Partial Maladministration Milton Keynes City Council (202221333) Case 202221333 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about electrical safety and damage to her cooker. The … 31 Jul 2024 Partial Maladministration North West Leicestershire District Council (202337606) Case 202337606 · Managing Relations The complaint is about the landlord’s handling of: reports of an issue with a drain in the resident’s back garden. … 31 Jul 2024 Partial Maladministration Orbit Group Limited (202305008) Case 202305008 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of damp and mould at the property. The associated … 31 Jul 2024 Partial Maladministration Paragon Asra Housing Limited (202300957) Case 202300957 · Estate Management The complaint is about the landlord’s response to the resident concerning: Accessibility. A replacement key fob. The heating. Complaint handling. 31 Jul 2024 Partial Maladministration Peabody Trust (202301587) Case 202301587 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak in the property and the associated … 31 Jul 2024 Partial Maladministration Peabody Trust (202342924) Case 202342924 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould in the property. The associated complaint. 31 Jul 2024 Partial Maladministration Quadrant-Brownswood Tenant Co-operative Limited (202228384) Case 202228384 · Financial The complaint is about the landlord’s: response to the resident’s concerns about the level of rent and the landlord’s governance … 31 Jul 2024 Partial Maladministration Rochdale Boroughwide Housing Limited (202229750) Case 202229750 · Managing Relations The complaint is about the landlord’s handling of reports of draughts through the floor. This Service has also investigated the … 31 Jul 2024 Partial Maladministration Royal Borough Of Greenwich (202222456) Case 202222456 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s concerns and complaint about its handling of: Her antisocial behaviour … 31 Jul 2024 Partial Maladministration Saffron Housing Trust Limited (202221326) Case 202221326 · Managing Relations The complaint is about the landlord’s handling of: 31 Jul 2024 Partial Maladministration Sanctuary Housing Association (202303499) Case 202303499 · Old Complaints Handling categories The landlord’s response to the resident’s request for reimbursement, for damage caused to his fitted wardrobe during repair works to … 31 Jul 2024 Partial Maladministration Sanctuary Housing Association (202336534) Case 202336534 · Managing Relations The resident’s complaint is about the landlord’s: Handling of repairs related to damp; Response to reports of pests; Handling of …