Brighton and Hove City Council (202322679)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Lambeth Council (202320004)
The complaint is about an unannounced visit by landlord staff to the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
Midland Heart Limited (202409630)
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Response to the resident’s reports that it had disposed of her personal belongings. Complaint handling.
Richmond Housing Partnership Limited (202301389)
The complaint is about the landlord’s handling of: Works to make good the resident’s property following a burst water pipe. The resident’s temporary accommodation. Arrangements to organise storage for the resident’s personal belongings. The resident’s request for reimbursement of the costs she incurred as a result of the burst water …
Southern Housing (202218618)
The complaint is about the landlord’s response to the resident’s: Reports of cracks in the hallway. Concerns about the decking in the garden. Reports of repairs to the garden fence, wall, and gate. Reports of repairs to the guttering. Concerns about the boiler flue and pergola roof. Request for compensation …
Tower Hamlets Homes (202114805)
This complaint is about: The landlord’s intention to increase the service charge at the property. The landlord’s handling of resident’s request for compensation for no heating in his property between 18 October 2022 and 3 March 2023. The landlord’s decision to delay its internal review of its compensation policy. The …
Broadacres Housing Association Limited (202313562)
The complaint is about the landlord’s handling of the resident’s concerns about: Parking arrangements. Staff conduct.
Clarion Housing Association Limited (202231459)
The complaint is about the landlord’s response to the resident’s: Complaint about damage caused to his kitchen. Concerns about his son being removed from his tenancy. Request to transfer from a joint to sole tenancy. Concerns about its administration of his rent account. Concerns about harassment by the landlord. The …
Haringey London Borough Council (202313487)
The complaint is about the landlord’s handling of: Window repairs. Anti-social behaviour reports.
Hexagon Housing Association Limited (202304248)
The complaint is about the landlord’s handling of: Repairs to the balcony. The resident’s request for reasonable adjustments. The associated complaint.
London & Quadrant Housing Trust (202319709)
The complaint is about the landlord's handling of the resident's concerns that contractors had disposed of her personal belongings. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202304010)
The complaint is about: The increase in the resident’s service charge in 2024. The landlord’s response to the resident’s report of having no electricity. The landlord’s response to the resident’s concern about the communal front door. The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s complaint …
Paragon Asra Housing Limited (202409408)
The complaint is about:
Together Housing Association Limited (202234002)
The complaint is about the landlord’s: Response to the resident's request for it to rehouse her due to overcrowding and repairs. Handling of the resident's reports of rats in the property. Complaint handling.
Hyde Housing Association Limited (202319405)
The complaint is about the landlord’s: Response to the resident’s concerns about asbestos works. Complaints handling.
Leeds City Council (202347607)
The complaint is about the landlord’s handling of the resident’s: Concerns about the communication with the Adult Social Care team. Housing application. Reports of repairs to the toilet and rear door. Reports of antisocial behaviour (ASB), specifically noise nuisance.
LiveWest Homes Limited (202310745)
The complaint is about the landlord's handling of the resident's reports of: Antisocial behaviour (ASB). Noise and vibration from the neighbouring property. Issues with the ventilation system and noisy pipes.
Notting Hill Genesis (NHG) (202422923)
The complaint is about the landlord’s handling of: Repairs including works to remedy damp and mould, snagging issues in the bathroom, the installation of a double radiator in the bedroom, pipes under the kitchen sink and several lights in the property not working. The replacement of damaged and missing items. …
Southwark Council (202306966)
This complaint is about the landlord’s response to the residents reports of: An incident in May 2020 in which her son had fallen out of a window. Antisocial behaviour (ASB) by her downstairs neighbour.
West Kent Housing Association (202333042)
The resident has complained that the landlord missed an appointment to inspect damp and mould in her home. The Ombudsman has also assessed the landlord’s complaint handling.
Bromford Housing Group Limited (202314418)
The complaint is about the landlord’s handling of: Damp and mould and window repairs at the resident’s property. The reimbursement of the resident’s damaged belongings. Fire safety concerns including cladding. Concerns about the communal areas including the outside space and anti-social behaviour. The associated complaint.
Chelmer Housing Partnership Limited (202328124)
This complaint is about the landlord’s handling of the resident’s: Reports of property repairs. Concerns about communication about his rent.
Great Yarmouth Borough Council (202405474)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Temporary move. The Ombudsman has also considered the landlord’s record-keeping.
Sanctuary Housing Association (202303854)
This complaint is about the landlord’s response to the resident’s reports of: A leak from a radiator and the loss of heating and hot water. Issues with the electricity to the upstairs of her property. A leak from her roof. Damp and mould in her property and her concerns that …
Peabody Trust (202302854)
The complaint is about the landlord’s response to the resident’s reports of having no heating or hot water between 8 January 2023 and 21 March 2023. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202300442)
The complaint is about the landlord’s handling of: The management of the resident’s rent account. The resident’s concerns about poor staff communication. The Ombudsman has also considered the landlord’s complaint handling.
Babergh District Council (202318473)
The complaint is about:
Clarion Housing Association Limited (202405178)
The complaint is about the landlord’s handling of the resident’s concerns regarding asbestos in the property. The Ombudsman has also considered the landlord’s complaint handling.
Homes Plus Limited (202318747)
The complaint is about the landlord’s handling of the resident’s report of: Defects and concerns about the property after she moved in. Alleged discrimination.
Notting Hill Genesis (NHG) (202410519)
The landlord’s handling of the resident’s request for a management transfer due to domestic violence. The landlord’s handling of the resident’s request for a service charge refund.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202324147)
The complaint is about the landlord's handling of: The resident’s reports about gases entering the property. The resident's concerns about whether the carbon monoxide alarms were working correctly. The installation of a kitchen extractor fan. The resident’s reports of the neighbour interfering with her water and power supply. The associated …
SHAL Housing Limited (202226625)
The complaint is about the landlord’s handling of the resident’s concerns about: Repairs to the guttering. A lack of hot water in the property. Repairs to the bathroom window. Damp and mould. Staff conduct The complaint.
Gateshead Metropolitan Borough Council (202210333)
The complaint is about the landlord’s response to the resident’s reports of roof repairs and water ingress. We have also considered the landlord’s complaint handling.
Hammersmith and Fulham Council (202409992)
The complaint is about: The landlord’s response to reports of antisocial behaviour. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Home Group Limited (202334483)
The complaint is about the landlord’s handling of: The temperature of radiators at the property. Reports of damp and mould. Reports of repairs to the front door, rear guttering, kitchen electrics, and a step. Reports of a woodlice infestation. Request for a letter regarding adaptations. The associated complaint.
Paragon Asra Housing Limited (202400857)
The complaint is about the landlord’s: Consideration of the resident’s request to be rehoused. Response to the resident’s reports of a leak, associated repairs, and mould. Response to the resident’s queries about the payment of a months’ rent in advance. Complaint handling.
Clarion Housing Association Limited (202327139)
The complaint is about the landlord’s response to the resident’s reports of: a leak from the roof. antisocial behaviour (ASB). This report has also considered the landlord’s complaint handling.
MHS Homes Ltd (202322695)
The complaint is about the landlord’s response to the resident’s: Reports of a mouse infestation in the property. Request for a housing transfer.
Places for People Group Limited (202300366)
The complaint is about the landlord’s handling of: Repairs to a leaking roof window, a roof or guttering leak, and to re-enamel the bath. The resident’s reports of damp. The resident’s request for a new kitchen, bathroom, boiler, triple glazing, and for the landlord to relocate a radiator. Communal repairs …
London & Quadrant Housing Trust (L&Q) (202223130)
The complaint is about the landlord’s handling of the resident’s: Reports of defects in her new home. Complaint.
Accent Housing Limited (202309515)
The complaint is about: the increase in rent and service charges. the landlord’s communication and information regarding service charges.
Birmingham City Council (202348410)
REPORT COMPLAINT 202348410 Birmingham City Council 31 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Bury Metropolitan Borough Council (202315189)
The complaint is about: The landlord’s decision to withdraw and reject the resident’s Right to Buy (RTB) application on the basis that the property is exempt, as it is suitable for the elderly. The landlord’s handling of outstanding repairs . This includes repairs in relation to: A roof leak. Damp …
Camden Council (202305095)
The complaint is about the landlord’s handling of the resident’s: Request to transfer to another property. Request for a surveyor’s report from 2021 for his property. Reports about repairs to the communal stairs, his front door, kitchen cupboards and flooring, as well as the large crack in the living room …
Camden Council (202310075)
The complaint is about the landlord’s handling of: the resident’s queries about service charges for fire risk assessment works. the associated complaint.
Canterbury City Council (202109390)
The complaint is about the resident's concerns about:
Clarion Housing Association Limited (202320638)
The complaint is about the landlord’s handling of: repairs in the kitchen, living room and bathroom. roof repairs and associated damp and mould in the property. asbestos in the ceilings. repairs to the heating and hot water in the property. a pest infestation. antisocial behaviour concerning a neighbour. a temporary …
Hastoe Housing Association Limited (202405105)
The complaint is about:
Lambeth Council (202409760)
The complaint is about the landlord’s: handling of the resident’s reports of outstanding repairs recommended by pest control; record keeping; handling of the resident’s reports of repairs and damp issues in her bathroom and kitchen; handling of the resident’s reports of repair issues to the garden fence: The Ombudsman has …
London Borough of Hammersmith and Fulham (202341738)
The complaint is about: The landlord’s response to the resident’s reports that his windows needed replacing. The time taken by the landlord to remove the scaffolding after completing the repairs. The landlord’s handling of the complaint. This investigation has also considered the landlord’s record keeping.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)