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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,351 of 16,595 decisions

Decisions

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23 Aug 2024 Partial Maladministration Camden Council (202226779) Case 202226779 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s concerns about the landlord’s housing points allocation for rehousing. The … 23 Aug 2024 Partial Maladministration Clarion Housing Association Limited (202307103) Case 202307103 · Financial The complaint is about the landlord’s response to the resident’s concerns about the: Level of service charges for the inspection … 23 Aug 2024 Partial Maladministration Islington Council (202310041) Case 202310041 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about the accessibility of an exit barrier to his … 23 Aug 2024 Partial Maladministration LiveWest Homes Limited (202307061) Case 202307061 · Managing Relations The complaint is about the landlord’s handling of persistent leaks into the resident’s flat from the roof and upper balcony … 23 Aug 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202303364) Case 202303364 · Managing Relations The complaint is about the landlord’s handling of: Heating repairs. Bedroom window repairs. The resident’s formal complaint. 23 Aug 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202232303) Case 202232303 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of no heating and hot water. The landlord’s handling … 23 Aug 2024 Partial Maladministration Peabody Trust (202331995) Case 202331995 · Old Complaints Handling categories This complaint is about the landlord’s handling of: Outstanding repairs, including damp and mould in the property. Reports of no … 23 Aug 2024 Partial Maladministration Unity Housing Association Limited (202308746) Case 202308746 · Old Complaints Handling categories The resident’s complaint is about the landlord’s decision not to install solar panels at the property. The Ombudsman has also … 23 Aug 2024 Partial Maladministration Westminster City Council (202217291) Case 202217291 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: A bathroom leak resolved in January 2022. A request to replace the … 22 Aug 2024 Partial Maladministration Camden Council (202323962) Case 202323962 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of noise disturbances. Reports of unauthorised alterations to the … 22 Aug 2024 Partial Maladministration London Borough of Hounslow (202233314) Case 202233314 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of noise from a communal gate. Reports of disturbance … 22 Aug 2024 Partial Maladministration Orbit Group Limited (202316906) Case 202316906 · Financial This complaint is about: Delays in repairs to the resident’s property following a fire, and the length of time the … 22 Aug 2024 Partial Maladministration Places for People Group Limited (202223017) Case 202223017 · Estate Management The complaint is about the landlord’s handling of: Repairs to the property. The removal of rubble from the garden. The … 22 Aug 2024 Partial Maladministration Places for People Group Limited (202314012) Case 202314012 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour by a neighbour. Repairs to the … 22 Aug 2024 Partial Maladministration Royal Borough of Kensington and Chelsea (202342331) Case 202342331 · Moving/Buying/Selling Home REPORT COMPLAINT 202342331 Royal Borough of Kensington and Chelsea 22 August 2024 Our approach The Housing Ombudsman’s approach to investigating … 22 Aug 2024 Partial Maladministration Salix Homes Limited (202230622) Case 202230622 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for compensation. The resident’s request to move. 22 Aug 2024 Partial Maladministration Southern Housing (202224263) Case 202224263 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of leaks and associated damp and mould affecting her … 22 Aug 2024 Partial Maladministration Your Housing Limited (202317744) Case 202317744 · Financial The complaint is about: The level of the service charge and the quality of the communal services paid for through … 21 Aug 2024 Partial Maladministration Acis Group Limited (202303357) Case 202303357 · Estate Management The complaint is about the landlord’s handling of the resident’s: reports of garden fence repairs; reports of kitchen floor repairs; … 21 Aug 2024 Partial Maladministration Clarion Housing Association Limited (202302704) Case 202302704 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of window defects. Response to the resident’s reports of noise from building works. … 21 Aug 2024 Partial Maladministration Hyde Housing Association Limited (202329273) Case 202329273 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her property. Repairs to … 21 Aug 2024 Partial Maladministration Lewisham Council (202325734) Case 202325734 · Managing Relations REPORT COMPLAINT 202325734 Lewisham Council 21 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 21 Aug 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202316059) Case 202316059 · ASB/Abuse/Nuisance REPORT COMPLAINT 202316059 London & Quadrant Housing Trust (L&Q) 21 August 2024 Our approach The Housing Ombudsman’s approach to investigating … 21 Aug 2024 Partial Maladministration Muir Group Housing Association Limited (202311425) Case 202311425 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: A request to rewire the property. Repairs to a footpath. A request … 21 Aug 2024 Partial Maladministration North West Leicestershire District Council (202318653) Case 202318653 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to the bath panel. The resident’s reports … 21 Aug 2024 Partial Maladministration Sanctuary Housing Association (202316345) Case 202316345 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about support services it provided during her tenancy. The … 21 Aug 2024 Partial Maladministration West Kent Housing Association (202306820) Case 202306820 · Financial The complaint is about the residents’ reports about the landlord’s handling of; A leak in the bathroom and remedial works … 20 Aug 2024 Partial Maladministration Camden Council (202327297) Case 202327297 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s rehousing application. Repairs to the communal heating system. Reports of … 20 Aug 2024 Partial Maladministration Islington Council (202323409) Case 202323409 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The associated complaint. 20 Aug 2024 Partial Maladministration Kirklees Council (202345536) Case 202345536 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about: A damp and mould problem. Adequacy of the … 20 Aug 2024 Partial Maladministration London Borough of Hackney (202320158) Case 202320158 · Managing Relations The complaint is about the landlord’s handling of: repairs to the roof and guttering, and subsequent damp and mould in … 20 Aug 2024 Partial Maladministration Peabody Trust (202323991) Case 202323991 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of window repairs and queries relating to replacement windows. … 20 Aug 2024 Partial Maladministration Regenda Limited (202339912) Case 202339912 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: The resident’s requests for updates regarding repairs. Reports of a leak into … 19 Aug 2024 Partial Maladministration Bournemouth, Christchurch and Poole Council (202317016) Case 202317016 · Managing Relations This complaint is about: The Council’s decision to end the resident’s previous accommodation and offer him his current property. The … 19 Aug 2024 Partial Maladministration Chesterfield Borough Council (202219761) Case 202219761 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Concern about the condition of the property when it was … 19 Aug 2024 Partial Maladministration Clarion Housing Association Limited (202307339) Case 202307339 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of a mite infestation in her property. The resident’s … 19 Aug 2024 Partial Maladministration Gentoo Group Limited (202228261) Case 202228261 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding shrubs planted in her front garden and its … 19 Aug 2024 Partial Maladministration Stonewater Limited (202323751) Case 202323751 · Managing Relations The complaint is about the landlord’s handling of reports of damp and mould and various works to the property. The … 16 Aug 2024 Partial Maladministration Broadacres Housing Association Limited (202310178) Case 202310178 · Estate Management The complaint is about the landlord’s: Handling of its decision to place the resident on a contact restriction and to … 16 Aug 2024 Partial Maladministration Lewisham Council (202335053) Case 202335053 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould in the property. A leak into the property from … 16 Aug 2024 Partial Maladministration Longhurst Group Limited (202232306) Case 202232306 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of a repair to the hot water system. Transfer … 16 Aug 2024 Partial Maladministration Sandwell Metropolitan Borough Council (202305599) Case 202305599 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Request that it fund external mediation. Associated formal complaint. 16 Aug 2024 Partial Maladministration Tower Hamlets Homes (202310957) Case 202310957 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the walls when the property … 15 Aug 2024 Partial Maladministration East Midlands Housing Group Limited (202223368) Case 202223368 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of delays in repairing and replacing the gas boiler. … 15 Aug 2024 Partial Maladministration Hightown Housing Association Limited (202400264) Case 202400264 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) including noise nuisance and the … 15 Aug 2024 Partial Maladministration Hyde Housing Association Limited (202226196) Case 202226196 · Managing Relations REPORT COMPLAINT 202226196 Hyde Housing Association Limited 15 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 15 Aug 2024 Partial Maladministration Islington Council (202335068) Case 202335068 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. A faulty window. A sewage … 15 Aug 2024 Partial Maladministration Paragon Asra Housing Limited (202331739) Case 202331739 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s concern that she should not have been moved to a … 14 Aug 2024 Partial Maladministration Magna Housing Limited (202315970) Case 202315970 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to reports of anti-social behaviour (ASB). Response to reports of damp and mould … 14 Aug 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202302935) Case 202302935 · Estate Management The complaint is about the landlord’s: Handling of reports of overflowing bins and fly tipping. Handling of reports of a …