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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

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30 Sep 2024 Partial Maladministration Clarion Housing Association Limited (202225583) Case 202225583 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Viewing of the property. Reports of antisocial behaviour. Request for … 30 Sep 2024 Partial Maladministration Clarion Housing Association Limited (202338682) Case 202338682 · Financial The complaint is about the landlord’s handling of the resident’s reports of: The repairs to the ventilation unit and the … 30 Sep 2024 Partial Maladministration Clarion Housing Association Limited (202339804) Case 202339804 · Old Complaints Handling categories The complaint is about the landlords handling of the residents reports of damp and mould at her property and the … 30 Sep 2024 Partial Maladministration Housing Solutions (202307499) Case 202307499 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Insulation within the property. The resident’s reports that the soil pipe was … 30 Sep 2024 Partial Maladministration Leeds City Council (202217879) Case 202217879 · Managing Relations The complaint is about the landlord’s handling of the resident’s: request for support from council services. responsive repairs. reports the … 30 Sep 2024 Partial Maladministration LiveWest Homes Limited (202320358) Case 202320358 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident concerning: The handling of repairs to her previous property. The … 30 Sep 2024 Partial Maladministration London Borough of Barking and Dagenham (202332754) Case 202332754 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s concerns in respect of his rent arrears, including the support … 30 Sep 2024 Partial Maladministration London Borough of Ealing (202306717) Case 202306717 · Information and data management The complaint is about: The landlord’s response to the resident’s re-housing request. The landlord’s handling of repairs in the resident’s … 30 Sep 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202231020) Case 202231020 · Information and data management The complaint is about the landlord’s: Response to the resident’s concerns in respect of moving to the property and the … 30 Sep 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202302258) Case 202302258 · Managing Relations The resident’s complaint is about the landlord’s handling of: Damp and mould. Repairs to a storage heater. Overcrowding in the … 30 Sep 2024 Partial Maladministration MHS Homes Ltd (202334813) Case 202334813 · Estate Management The complaint is about: The landlord’s handling of the resident’s concerns about parking. The landlord’s handling of the resident’s complaints … 30 Sep 2024 Partial Maladministration Newcastle City Council (202124710) Case 202124710 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request for a boundary fence to be moved. Concerns about … 30 Sep 2024 Partial Maladministration Norwich City Council (202314396) Case 202314396 · Managing Relations The complaint is about: the resident’s concerns about the impact on her health of the landlord’s handling of issues. the … 30 Sep 2024 Partial Maladministration Notting Hill Genesis (NHG) (202126736) Case 202126736 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of various repairs. This Service has also considered the … 30 Sep 2024 Partial Maladministration Notting Hill Genesis (NHG) (202217689) Case 202217689 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns around: Managing agent fees and charges for heating and … 30 Sep 2024 Partial Maladministration Notting Hill Genesis (NHG) (202402075) Case 202402075 · Financial The complaint is about the landlord’s handling of: Outstanding repairs to the kitchen ceiling and bathroom sink, the relocation of … 30 Sep 2024 Partial Maladministration One Housing Group Limited (202324626) Case 202324626 · Estate Management The complaint is about the landlord’s handling of: repairs to the lifts. the resident’s report of a missed survey appointment … 30 Sep 2024 Partial Maladministration Orbit Group Limited (202226862) Case 202226862 · Financial The complaint is about the landlord’s: Handling of the resident’s rent arrears. Response to the resident’s concerns about staff conduct. … 30 Sep 2024 Partial Maladministration Paradigm Housing Group Limited (202308576) Case 202308576 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: Trees behind a boundary fence. The side patio … 30 Sep 2024 Partial Maladministration Paragon Asra Housing Limited (202302467) Case 202302467 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: The resident’s reports of a defective patio door. The resident’s concerns about … 30 Sep 2024 Partial Maladministration Places for People Group Limited (202331840) Case 202331840 · Estate Management The complaint is about the landlord’s handling of: damp and mould in the property. a rent review in February 2024. … 30 Sep 2024 Partial Maladministration Platform Housing Group Limited (202300537) Case 202300537 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: An unauthorised structure in the neighbour’s garden. Anti-social … 30 Sep 2024 Partial Maladministration Sanctuary Housing Association (202317169) Case 202317169 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The removal of asbestos flooring in the property. Repairs to the kitchen … 30 Sep 2024 Partial Maladministration Southern Housing (202305661) Case 202305661 · Financial The complaint is about the landlord’s: Response to the resident’s requests for service charge information. Handling of the resident’s request … 30 Sep 2024 Partial Maladministration Southern Housing (202320180) Case 202320180 · Managing Relations The complaint is about: The landlords handling of the residents reports of anti-social behaviour (ASB) from her next-door neighbour. The … 30 Sep 2024 Partial Maladministration Squared Housing (202307830) Case 202307830 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s: request to keep an assistance dog at her property; reports … 30 Sep 2024 Partial Maladministration The Guinness Partnership Limited (202308174) Case 202308174 · Managing Relations The complaint concerns the landlord’s handling of the resident’s concerns about outstanding repairs to his doors and fence. This report … 30 Sep 2024 Partial Maladministration The Riverside Group Limited (202310139) Case 202310139 · Estate Management The complaint is about the landlord’s: handling of the resident’s reports that his parking space was being used by others … 30 Sep 2024 Partial Maladministration The Riverside Group Limited (202320607) Case 202320607 · Estate Management The complaint is about the landlords handling of the resident’s reports of: Repairs in the bathroom and her request for … 30 Sep 2024 Partial Maladministration Vivid Housing Limited (202312618) Case 202312618 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports concerning: a neighbour committing benefit fraud. a neighbour running … 30 Sep 2024 Partial Maladministration Your Housing Limited (202303228) Case 202303228 · Estate Management The resident’s complaint is about the following: The landlord’s handling of his reports of misinformation about his rent payments and … 27 Sep 2024 Partial Maladministration A2Dominion Housing Group Limited (202216329) Case 202216329 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: The condition of the property when let. Repairs … 27 Sep 2024 Partial Maladministration Amplius Living (202333792) Case 202333792 · Information and data management The complaint is about the landlord’s response to reports of: Damp and mould in the property. Disrepair in the property. … 27 Sep 2024 Partial Maladministration Clarion Housing Association Limited (202322298) Case 202322298 · Managing Relations The complaint is about the landlord’s handling of: The condition of a property at the start of the tenancy. The … 27 Sep 2024 Partial Maladministration East End Homes Limited (202306045) Case 202306045 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of damp and mould in the property. The associated … 27 Sep 2024 Partial Maladministration Halton Housing (202302434) Case 202302434 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs to: The toilet. The window vents. The … 27 Sep 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202333752) Case 202333752 · Old Complaints Handling categories The complaint is about the landlord’s response to reports of disrepair to communal steps leading up to the property. The … 27 Sep 2024 Partial Maladministration Prima Housing Group Limited (202300773) Case 202300773 · Managing Relations The complaint is about the landlord’s response to the resident’s requests for: A replacement kitchen. A replacement bathroom. The Ombudsman … 27 Sep 2024 Partial Maladministration Sage Housing Limited (SHL) (202306928) Case 202306928 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of the neighbours’ inconsiderate parking. Reports of the neighbours’ … 26 Sep 2024 Partial Maladministration Bromford Housing Group Limited (202229122) Case 202229122 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about the gas safety check. This Service has also … 26 Sep 2024 Partial Maladministration London Borough of Newham (202205487) Case 202205487 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Concerns that it had not renewed her smoke alarms. Formal … 26 Sep 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202128367) Case 202128367 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for repairs to a boundary wall and fencing. Associated … 26 Sep 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202332398) Case 202332398 · Managing Relations The landlord’s response to the resident’s: reports about damp and mould in the property; request for a mutual exchange. The … 26 Sep 2024 Partial Maladministration Midland Heart Limited (202403828) Case 202403828 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. This Service has also investigated the … 26 Sep 2024 Partial Maladministration Orbit Housing Association Limited (202327143) Case 202327143 · Old Complaints Handling categories The complaint is about: the impact of repair issues on the resident’s family’s health. the landlord’s handling of: flooring repairs. … 26 Sep 2024 Partial Maladministration Stonewater Limited (202341798) Case 202341798 · Old Property Condition migrated-2025 This complaint is about the landlord’s: Handling of the resident’s bedroom ceiling repairs. Responses to the resident’s damp and mould … 25 Sep 2024 Partial Maladministration Clarion Housing Association Limited (202307668) Case 202307668 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to her roof following a leak. The … 25 Sep 2024 Partial Maladministration Cottsway Housing Association Limited (202312919) Case 202312919 · Managing Relations REPORT COMPLAINT 202312919 Cottsway Housing Association Limited 25 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 25 Sep 2024 Partial Maladministration Home Group Limited (202340518) Case 202340518 · ASB/Abuse/Nuisance The complaint is about how the landlord handled the resident’s reports of: Noise nuisance. The neighbours use of a doorbell … 25 Sep 2024 Partial Maladministration Lambeth Council (202311837) Case 202311837 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports of: Intermittent heating and hot water due to a …