Milton Keynes City Council (202318498)
The complaint is about: the increase in service charges relating to heating the landlord’s handling of an assessment of support available to the resident
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Orbit Housing Association Limited (202326502)
The complaint is about: The landlord’s handling of the resident’s request to replace the fence at her property. The landlord’s complaint handling.
Peabody Trust (202326358)
The complaint is about the landlord’s response to: The resident’s report of damp, and its handling of the associated repairs. The resident’s request that it replace the floor covering in the affected room. The resident’s request that it provide alternative accommodation, and reimburse her for the cost of utilities. The …
Southern Housing (202313629)
The complaint is about the landlord’s handling of the resident’s: Reports of poor workmanship in relation to the fitting of the windows. Concerns raised about a concrete patio and water ingress. Request for a new kitchen and bathroom. Associated complaint.
Sovereign Network Group (202308787)
The complaint is about the landlord’s: Response to the resident’s subject access request. Response to the resident’s communication with its contact centre. Handling of its concerns about the resident’s conduct of his tenancy. Response to the resident’s reports of harassment and intimidation by staff. Response to the presence of asbestos …
Sovereign Network Group (202318094)
The complaint is about the landlord’s: Response to the resident’s reports of water coming into the property. Complaint handling.
Clarion Housing Association Limited (202333661)
This complaint is about the landlord’s handling of: The resident’s reports of a roof leak and the time taken for it to remove scaffolding so the required repairs could be carried out. The associated complaint.
ForHousing Limited (202234305)
The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom and kitchen. Lack of hot water and heating in the property. The complaint. The landlord’s complaint policy says it runs a 2 stage process. It aims to respond at stage 1 within 10 working days of logging …
London Borough of Tower Hamlets (202302241)
This complaint is about the landlord’s handling of: the resident’s reports of pests in the property; the associated complaint.
Peabody Trust (202318378)
The complaint is about the landlord’s handling of the resident’s: Reports that other residents were using the communal washing line area to socialise. Reports that the bin storage area was unused. Associated complaint.
Sanctuary Housing Association (202330672)
The complaint is about the landlord’s: handling of the resident’s reports of damp and mould. complaint handling.
The Guinness Partnership Limited (202334737)
This complaint is about: The landlord’s decision not to upgrade the back door of the property. The landlord’s handling of repairs to the back door. We have also considered how the landlord handled the complaint.
A2Dominion Housing Group Limited (202319987)
The complaint is about the landlord's handling of the resident's: Concerns about the increase in his service charge. Concerns about the ground maintenance service being provided. Associated complaint.
City of Westminster Council (202418222)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould due to ventilation issues. Request for a move on medical grounds. Associated complaint.
Clarion Housing Association Limited (202323615)
The complaint is about the landlord’s handling of: A compensation payment offered in a previous complaint. The associated complaint.
London & Quadrant Housing Trust (202332944)
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling is also considered.
London & Quadrant Housing Trust (L&Q) (202225258)
The complaint is about the landlord’s handling of: Personal data. The resident’s reports of ASB. The associated complaint.
Magna Housing Limited (202403995)
The complaint is about the landlord’s response to the resident’s: Reports that she was coerced into signing a letter to end her previous joint tenancy. Reports of domestic abuse (DA). Request for rehousing. We have also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202309915)
The complaint is about the landlord’s handling of the resident’s: Rent and service charge account. Reports that repairs were needed to the main entrance door. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202327027)
The complaint is about the landlord’s handling of the resident’s: Concerns about cyclical works to the property. Reports of a leak and repairs to the roof. We have also considered the landlord’s handling of the associated complaints.
Regenda Limited (202312917)
The complaint is about the landlord’s handling of: the resident’s reports of outstanding repairs of a toilet leak. the resident’s reports of outstanding repairs including to a roof leak. the resident’s reports of damp and mould. the resident’s reports of barriers to his parents requesting repairs and of its staff …
Southern Housing (202209842)
The complaint is about the landlord’s handling of the resident’s reports of a leak from the property above. We have also considered the landlord’s complaint handling.
West Northamptonshire Council (202317144)
The complaint is about the landlord’s response to the resident’s: Reports of a soil pipe backing up, including whether the landlord should have prevented this from happening and the resident’s belongings being damaged. Transfer request.
Anchor Hanover Group (202312182)
REPORT COMPLAINT 202312182 Anchor Hanover Group 20 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Irwell Valley Housing Association Limited (202323486)
REPORT COMPLAINT 202323486 Irwell Valley Housing Association Limited 18 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
London Borough of Enfield (202329814)
The complaint is about: The landlord’s response to the resident’s request for compensation for renovation works at her former property. The landlord’s response to the resident’s reports of a leak at her current property.
Peabody Trust (202325455)
The resident’s complaint is about: The level of rent for the property. The landlord giving him a new tenancy agreement when he transferred to the property. The landlord’s complaint handling.
Peabody Trust (202328183)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak entering the property. Service charge queries. We have also investigated the landlord’s complaint handling.
The Guinness Partnership Limited (202306735)
The complaint is about the landlord’s handling of the resident’s queries about service charges. The Ombudsman has also investigated the landlord’s complaint handling.
Colchester City Council (202317518)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in her property. Unacceptable staff conduct. Her request for reasonable adjustments. Unannounced visits from contractors to carry out works. The condition of her property, following a decant, including repairs to the heating system and damage …
The Guinness Partnership Limited (202307786)
The complaint is about the landlord’s handling of: Fire alarm tests in the block. The resident’s reports of pests. The resident’s reports of damp, mould and foul-smelling odour.
Christian Action (Enfield) Housing Association Limited (202316097)
The complaint is about the landlord’s response to the resident’s: request for a stock condition survey request for bathroom repairs report of a leak The Ombudsman has also considered the landlord’s complaint handling.
Cross Keys Homes Limited (202313867)
The complaint is about the landlord’s response to the resident’s reports of Anti-Social Behaviour (ASB) complaint handling
Islington Council (202316141)
The complaint is about the landlord’s response to the resident’s: Reports of noise. Request for property improvements.
London & Quadrant Housing Trust (L&Q) (202313077)
The complaint is about the landlord’s response to the resident’s request for soundproofing. We have also investigated the landlord’s complaint handling.
Paradigm Housing Group Limited (202317285)
The complaint is about the landlord’s handling of: Repairs to the communal gate. Service charges.
The Guinness Partnership Limited (202313877)
The complaint is about the landlord’s handling of: The sale of the resident’s property. The associated complaint.
Vivid Housing Limited (202315915)
The complaint is about the landlord’s communication around its repair responsibilities. The Ombudsman has also considered the landlord’s complaint handling.
Acis Group Limited (202319275)
The complaint is about the landlord’s handling of: The resident’s reports of a rodent infestation. The resident’s dissatisfaction with a contractor’s behaviour at the property. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
Arun District Council (202330314)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould, and associated repairs within her property. Concerns about the cladding on the outside of the building. Associated complaint.
East Midlands Housing Group Limited (202318591)
The complaint is about the landlord’s handling of the resident’s reports about: Repairs to radiators in the bathroom, bedroom, associated damage, and increased energy usage at the property. A radiator to be installed in the living room. The slabs to be replaced and removal of the waste in the garden. …
London & Quadrant Housing Trust (202322512)
This complaint is about the landlord’s handling of : The resident’s reports about communal electric repairs. The associated complaint.
Notting Hill Genesis (202336648)
The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB). complaint.
Red Kite Community Housing Limited (202314847)
The complaint is about the landlord’s handling of: Leaks to the resident’s property. Subsequent repair works. The associated complaint.
Sandwell Metropolitan Borough Council (202319161)
The complaint is about the landlord’s handling of the resident’s concerns about:
South Derbyshire District Council (202413684)
The complaint is about the landlord’s handling of: A dispute over the location of the resident’s parked car. The resident’s reports of damp and mould. We have also considered the landlord’s: Complaint handling. Record keeping.
The Guinness Partnership Limited (202218624)
The complaint is about the landlord’s: Decision to issue the resident with a letter concerning her conduct towards a member of staff in September 2022. Handling of a telephone conversation with the resident in November 2022. Handling of the resident’s reports of anti-social behaviour. Handling of the resident’s subject access …
The Guinness Partnership Limited (202319243)
The complaint is about the landlord’s handling of the resident’s: Reports of safety issues in the kitchen. Associated complaint.
Wandle Housing Association Limited (202406206)
The complaint is about the landlord’s handling of the resident’s: application to be on the council’s waiting list. complaint made in 2017 about antisocial behaviour (ASB). reported nuisance caused by her neighbour’s dog including its communications with her. request for a management move. associated complaint.
GreenSquareAccord Limited (202317936)
The complaint is about the landlord’s handling of: The resident's reports about the standard and frequency of grounds maintenance in the car park area. The associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)