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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

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22 Oct 2024 Partial Maladministration Haringey London Borough Council (202346809) Case 202346809 · Managing Relations The complaint is about the impact on the resident’s health of the landlord’s handling of repairs. The complaint is also … 22 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202342939) Case 202342939 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about: Repairs. Pests at the property. The maintenance of … 22 Oct 2024 Partial Maladministration The Extracare Charitable Trust (202301221) Case 202301221 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about staff conduct. The Ombudsman has also considered the … 21 Oct 2024 Partial Maladministration Lincoln City Council (202222063) Case 202222063 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of a missed appointment to uncap gas at a … 21 Oct 2024 Partial Maladministration Livv Housing Group (202402811) Case 202402811 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report that it classed her as aggressive. The resident’s requests … 21 Oct 2024 Partial Maladministration London Borough of Hackney (202322366) Case 202322366 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Request for rehousing due to … 21 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202346001) Case 202346001 · Managing Relations The complaint is about the landlord's handling of: the resident’s reports of leaks and subsequent damp and mould. the associated … 21 Oct 2024 Partial Maladministration Onward Homes Limited (202413224) Case 202413224 · Managing Relations The complaint is about the landlord’s handling of repairs to the windows and the patio doors, and subsequent damp and … 18 Oct 2024 Partial Maladministration Arun District Council (202313479) Case 202313479 · Old Complaints Handling categories The complaint is about the landlord’s handling of: An electrical safety inspection, including the actions of its officer and its … 18 Oct 2024 Partial Maladministration Haringey London Borough Council (202325599) Case 202325599 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: damp and mould. damage to belongings due to … 18 Oct 2024 Partial Maladministration London Borough of Newham (202401727) Case 202401727 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Concerns about overcrowding. The investigation … 18 Oct 2024 Partial Maladministration Orbit Housing Association Limited (202208654) Case 202208654 · Old Complaints Handling categories The complaint is about the landlord’s: handling of the resident’s reports of damp and mould in his property. decision not … 17 Oct 2024 Partial Maladministration Southwark Council (202218279) Case 202218279 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of domestic abuse (DA). The ending of the resident’s … 16 Oct 2024 Partial Maladministration Bolton at Home Limited (202310451) Case 202310451 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of: Various repairs including gutters, plastering and pointing, damp … 16 Oct 2024 Partial Maladministration Golding Homes Limited (202218685) Case 202218685 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of outstanding repairs to his roof and loft . … 16 Oct 2024 Partial Maladministration London Borough of Croydon (202120044) Case 202120044 · Local Authority / ALMO or TMO The complaint is about the landlords response to the residents requests for: Relocation of electric sockets in the bedroom, kitchen … 16 Oct 2024 Partial Maladministration London Borough of Hackney (202306139) Case 202306139 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to be placed on the housing register and for … 16 Oct 2024 Partial Maladministration Sanctuary Housing Association (202310602) Case 202310602 · Estate Management The complaint is about the landlord’s handling of repairs to the communal lighting. The Ombudsman has also considered the landlord’s … 16 Oct 2024 Partial Maladministration Your Housing Group Limited (202311044) Case 202311044 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs in the resident’s property including water leaks, damp and mould, a … 15 Oct 2024 Partial Maladministration Eastlight Community Homes Limited (202308431) Case 202308431 · Managing Relations The complaint is about the landlord’s response to the resident’s: Concerns about her end of defects inspection. Reports of defects … 15 Oct 2024 Partial Maladministration Mosscare St. Vincent’s Housing Group Limited (202301196) Case 202301196 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and associated remedial repairs. The … 15 Oct 2024 Partial Maladministration Sanctuary Housing Association (202307213) Case 202307213 · Financial The complaint is about the landlord’s response to the resident’s: Reports of a repair to a soil stack. Requests for … 14 Oct 2024 Partial Maladministration Aster Group Limited (202229055) Case 202229055 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of no heating and hot water. Reports of a … 14 Oct 2024 Partial Maladministration Hightown Housing Association Limited (202302378) Case 202302378 · Health and Safety (inc. building safety) The complaint concerns the landlord’s: Response to the resident’s report that the landlord did not complete the paperwork for the … 14 Oct 2024 Partial Maladministration Raven Housing Trust Limited (202312041) Case 202312041 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: Issues with the heating system and associated works. … 14 Oct 2024 Partial Maladministration Two Rivers Housing (202306729) Case 202306729 · Financial The complaint is about the landlord’s handling of the resident’s concerns about: 11 Oct 2024 Partial Maladministration London Borough of Barking and Dagenham (202318303) Case 202318303 · Estate Management The complaint is about the landlord’s handling of the resident’s: Request for the exterior of the block to be painted. … 11 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202220737) Case 202220737 · Financial The complaint is about the landlord’s handling of: Heating and hot water repairs. The resident’s service charge queries. The Ombudsman … 11 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202307719) Case 202307719 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of an infestation of rats and mice. 10 Oct 2024 Partial Maladministration Notting Hill Genesis (NHG) (202313073) Case 202313073 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of repair and access issues with a communal bike … 10 Oct 2024 Partial Maladministration Wandle Housing Association Limited (202329490) Case 202329490 · Managing Relations The complaint is about the landlord’s response to the leaseholder’s reports of water ingress at her property. The Ombudsman has … 8 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202305675) Case 202305675 · Information and data management This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Work required … 8 Oct 2024 Partial Maladministration London Borough of Barking and Dagenham (202212904) Case 202212904 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of a leak, handling of the resident’s complaint. 8 Oct 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202316428) Case 202316428 · Managing Relations The complaint is about the landlord’s handling of a leak from the resident’s boiler shortly after her tenancy began. This … 8 Oct 2024 Partial Maladministration Peabody Trust (202306657) Case 202306657 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak from the property above. The Ombudsman … 7 Oct 2024 Partial Maladministration Citizen Housing (202226417) Case 202226417 · Information and data management The complaint is about: The landlord’s handling of repairs to resolve damp and mould. The landlord’s handling of repairs to … 4 Oct 2024 Partial Maladministration GreenSquareAccord Limited (202342904) Case 202342904 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of having no heating and hot water and associated … 4 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202336541) Case 202336541 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Response to the resident’s reports … 4 Oct 2024 Partial Maladministration Peabody Trust (202307369) Case 202307369 · Estate Management The complaint is about the landlord’s: Administration of the resident’s service charge account. Handling of the resident’s reports of a … 4 Oct 2024 Partial Maladministration Peabody Trust (202309310) Case 202309310 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of bedbugs. The Ombudsman has also considered the landlord’s … 4 Oct 2024 Partial Maladministration The Guinness Partnership Limited (202322569) Case 202322569 · Estate Management The complaint is about the landlord’s: Handling of the resident’s reports of damage caused to a neighbour’s garage. Response to … 3 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202230637) Case 202230637 · Information and data management The complaint is about the landlord’s handling of the resident’s request: to complete a mutual exchange with his grandmother. to … 2 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202221519) Case 202221519 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: reports of damp and mould in the property. placing the resident in … 2 Oct 2024 Partial Maladministration London Borough of Croydon (202317525) Case 202317525 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the living room ceiling, and … 2 Oct 2024 Partial Maladministration Southern Housing (202336178) Case 202336178 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of antisocial behaviour (ASB) relating to noise nuisance. This report has also taken … 1 Oct 2024 Partial Maladministration London Borough of Newham (202212786) Case 202212786 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of repairs to the lift. The landlord’s handling of the resident’s decant. The … 1 Oct 2024 Partial Maladministration Notting Hill Genesis (NHG) (202308931) Case 202308931 · Managing Relations The complaint is about: The landlord’s handling of reports of damp in the resident’s property. The landlord’s handling of reports … 30 Sep 2024 Partial Maladministration A2Dominion Housing Group Limited (202229072) Case 202229072 · Information and data management This complaint is about the landlord’s handling of the resident’s reports of damp and mould. This investigation has also considered … 30 Sep 2024 Partial Maladministration Aster Group Limited (202233480) Case 202233480 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request for a new kitchen. … 30 Sep 2024 Partial Maladministration Aster Group Limited (202234482) Case 202234482 · Estate Management The complaint is about: The landlord’s response to the resident’s request to be reimbursed for the loss of his burger …