Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

Most recent first
30 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202222847) Case 202222847 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request for his father to represent him. Reports of anti-social … 30 Oct 2024 Partial Maladministration ForHousing Limited (202347494) Case 202347494 · Managing Relations The complaint is about: The landlord’s response to reports of pests. The landlord’s response to the resident’s request to move. … 30 Oct 2024 Partial Maladministration Islington and Shoreditch Housing Association Limited (202305132) Case 202305132 · Managing Relations The complaint is about the landlord’s handling of: a leak into the resident’s kitchen. the resident’s complaint. 30 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (202323505) Case 202323505 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: A rodent infestation in her building. A defective … 30 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202323037) Case 202323037 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of antisocial behaviour (ASB). … 30 Oct 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202311061) Case 202311061 · Managing Relations The complaint is about the landlord’s: Response to the resident’s requests for windows repairs. Associated complaint handling. 30 Oct 2024 Partial Maladministration Notting Hill Genesis (NHG) (202303081) Case 202303081 · ASB/Abuse/Nuisance This complaint is about the landlord’s: Response to the resident’s report of repair to her bathroom, including concerns about missed … 30 Oct 2024 Partial Maladministration Onward Homes Limited (202311212) Case 202311212 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and noise nuisance. Rehousing request. … 30 Oct 2024 Partial Maladministration Peabody Trust (202335709) Case 202335709 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. The Ombudsman … 30 Oct 2024 Partial Maladministration Town and Country Housing (202400473) Case 202400473 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: Reports of anti-social behaviour (ASB). Reports of concerns with the condition of … 30 Oct 2024 Partial Maladministration Your Housing Group Limited (202233147) Case 202233147 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a blocked waste pipe, a leak under the … 29 Oct 2024 Partial Maladministration Believe Housing Limited (202312112) Case 202312112 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s request for a subject access request (SAR). the resident’s reports … 29 Oct 2024 Partial Maladministration Crawley Borough Council (202309971) Case 202309971 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of a breach of General Data Protection Regulations (GDPR). … 29 Oct 2024 Partial Maladministration Eastlight Community Homes Limited (202337118) Case 202337118 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 29 Oct 2024 Partial Maladministration Hyde Housing Association Limited (202233536) Case 202233536 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of mice in the property. response to the resident’s … 29 Oct 2024 Partial Maladministration Hyde Housing Association Limited (202315675) Case 202315675 · Information and data management The complaint is about the landlord’s handling of: The resident’s enquiries about the location of the external stopcock. The resident’s … 29 Oct 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202207309) Case 202207309 · Information and data management The complaint is about the landlord’s handling of: The resident’s complaint about staff conduct. The resident’s reports, and counter allegations … 29 Oct 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202231233) Case 202231233 · Financial The complaint is about the landlord’s handling of: repairs to the resident’s ventilation unit and the associated damp and mould. … 29 Oct 2024 Partial Maladministration Paragon Asra Housing Limited (202335919) Case 202335919 · Financial The complaint is regarding the landlord’s response to: Reported damp and mould in the resident’s property. Reported damage to the … 29 Oct 2024 Partial Maladministration Peabody Trust (202300367) Case 202300367 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: Damp and mould. A boiler fault. This report … 28 Oct 2024 Partial Maladministration A2Dominion Housing Group Limited (202309203) Case 202309203 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s concerns about the garden shed. The landlord’s handling of the … 28 Oct 2024 Partial Maladministration City of Westminster Council (202400657) Case 202400657 · Old Complaints Handling categories The complaint is about the landlord’s: response to the resident’s reports about a broken window and extractor fan; complaints handling. 28 Oct 2024 Partial Maladministration Gentoo Group Limited (202311499) Case 202311499 · Information and data management The complaint is about the landlord’s handling of: The resident’s personal information in relation to information it provided to its … 28 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202326783) Case 202326783 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB) and vandalism in the communal area. Handling … 28 Oct 2024 Partial Maladministration Notting Hill Genesis (202307594) Case 202307594 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of repairs reported within the property. The resident’s reports … 28 Oct 2024 Partial Maladministration Notting Hill Genesis (NHG) (202209312) Case 202209312 · Estate Management REPORT COMPLAINT 202209312 Notting Hill Genesis (NHG) 28 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 28 Oct 2024 Partial Maladministration Prima Housing Group Limited (202313473) Case 202313473 · Old Complaints Handling categories REPORT COMPLAINT 202313473 Prima Housing Group Limited 28 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 28 Oct 2024 Partial Maladministration Sanctuary Housing Association (202226029) Case 202226029 · Moving/Buying/Selling Home The complaint is about the landlord's handling of the resident's reports about works agreed when she signed up for the … 28 Oct 2024 Partial Maladministration Sanctuary Housing Association (202344392) Case 202344392 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property and its … 28 Oct 2024 Partial Maladministration Sanctuary Housing Association (202410154) Case 202410154 · Managing Relations The complaint is about the landlord’s handling of repairs and concerns reported by the resident prior to signing for the … 28 Oct 2024 Partial Maladministration Southway Housing Trust (Manchester) Limited (202305843) Case 202305843 · Managing Relations The complaint is about the landlord’s handling of the resident’s Right to Buy application. This report also looks at the … 25 Oct 2024 Partial Maladministration A2Dominion Housing Group Limited (202343044) Case 202343044 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s reports of a … 25 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202307268) Case 202307268 · Managing Relations The complaint is about the landlord’s handling of: - The resident’s reports of repairs needed to the heating system at … 25 Oct 2024 Partial Maladministration Eldonian Community Based Housing Association Ltd (202226783) Case 202226783 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns following a missed gas safety check. Complaint handling. 25 Oct 2024 Partial Maladministration Islington Council (202326091) Case 202326091 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns about the condition of the property when moving in. … 25 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202344800) Case 202344800 · Financial The complaint is about the landlord’s: Response to reports of damp and mould and the associated works. Response to reports … 25 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202402163) Case 202402163 · Managing Relations The complaint is about: the landlord’s handling of repairs to the communal front door. the landlord’s handling of reports of … 25 Oct 2024 Partial Maladministration Paragon Asra Housing Limited (202339553) Case 202339553 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of multiple outstanding repairs. … 25 Oct 2024 Partial Maladministration Royal Borough Of Greenwich (202342852) Case 202342852 · Managing Relations The complaint is about the landlord’s handling of: Reports of a leaking roof. Reports of damp and mould in the … 25 Oct 2024 Partial Maladministration Sanctuary Housing Association (202347263) Case 202347263 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of several repairs required in the property, including damp … 25 Oct 2024 Partial Maladministration Sovereign Network Homes (Former Network Homes) (202331107) Case 202331107 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s: Reports of a faulty boiler. Reports of damp and mould … 25 Oct 2024 Partial Maladministration Sparrow Shared Ownership Limited (202219349) Case 202219349 · For profit The complaint is about the landlord’s response to the resident’s concerns about: Noise transference from a neighbouring property. The condition … 25 Oct 2024 Partial Maladministration The Guinness Partnership Limited (202228954) Case 202228954 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Sewage leaking into the resident’s property, and the associated repairs. The associated … 24 Oct 2024 Partial Maladministration City of Westminster Council (202310687) Case 202310687 · Financial The complaint is about the landlord’s handling of: The resident’s reports of leaks into his property from an upstairs neighbour. … 24 Oct 2024 Partial Maladministration London Borough of Hackney (202234457) Case 202234457 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of various repairs to the property including damp and … 24 Oct 2024 Partial Maladministration Rykneld Homes Limited (202234671) Case 202234671 · Managing Relations The complaint is about: the landlord’s handling of repairs since its complaint response of 27 June 2023. the condition of … 23 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202301285) Case 202301285 · Estate Management This complaint is about the landlord’s handling of: The resident’s report of damp and mould in her kitchen and her … 23 Oct 2024 Partial Maladministration Jigsaw Homes Group Limited (202316442) Case 202316442 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the property. Repairs to … 23 Oct 2024 Partial Maladministration North Tyneside Council (202118139) Case 202118139 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of repairs to the property. The landlord’s handling of the resident’s reports of … 23 Oct 2024 Partial Maladministration Notting Hill Genesis (NHG) (202210690) Case 202210690 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns following an electrical fire in a communal area of …