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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "property" × Outcome: Partial_Maladministration ×

Showing 1,803 of 16,595 decisions matching "property"

Decisions

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30 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202449593) Case 202449593 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Complaint. 30 Sep 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202453198) Case 202453198 · ASB/Abuse/Nuisance The resident has complained about: The landlord’s response to the resident’s reports of noise from a neighbouring property. The landlord’s … 30 Sep 2025 Partial Maladministration Notting Hill Genesis (202433631) Case 202433631 · Financial The complaint is about the landlord’s handling of: Repairs to the boiler. Damp and mould in the property. Repairs to … 30 Sep 2025 Partial Maladministration Peabody Trust (202331799) Case 202331799 · Financial The complaint is about the landlords response to the resident’s: Reports of damp and mould and associated repairs Reports of … 30 Sep 2025 Partial Maladministration Peabody Trust (202401856) Case 202401856 · Estate Management The complaint is about the landlord’s: Response to the resident’s request for permission to sublet her property. Response to the … 30 Sep 2025 Partial Maladministration Sovereign Network Group (202419189) Case 202419189 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports of rising damp and associated repairs. Concerns regarding asbestos … 30 Sep 2025 Partial Maladministration Stonewater Limited (202332610) Case 202332610 · Managing Relations The complaint is about the landlord’s handling of multiple repairs at the resident’s property. The Ombudsman has also considered the … 29 Sep 2025 Partial Maladministration Home Group Limited (202442339) Case 202442339 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about the condition of the property which included: Drainage … 29 Sep 2025 Partial Maladministration London Borough of Lambeth (202339244) Case 202339244 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s: Reports in 2021 about water ingress. Reports in May 2022 … 29 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202449582) Case 202449582 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a sewage smell in the property. Associated complaint. 29 Sep 2025 Partial Maladministration One Manchester Limited (202425038) Case 202425038 · Estate Management The resident’s complaint is about the landlord’s handling of: The management of bins being kept in the communal area. The … 26 Sep 2025 Partial Maladministration City of Westminster Council (202440866) Case 202440866 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The resident’s … 26 Sep 2025 Partial Maladministration London Borough of Lambeth (202332105) Case 202332105 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of: The resident’s requests for it to replace the bedroom windows. The resident’s … 26 Sep 2025 Partial Maladministration Midland Heart Limited (202311065) Case 202311065 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of pests in the property. reports of antisocial behaviour … 26 Sep 2025 Partial Maladministration Milton Keynes Council (202314473) Case 202314473 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Difficulties accessing the garden due to the lack … 26 Sep 2025 Partial Maladministration Peabody Trust (202420842) Case 202420842 · Information and data management The complaint is about the landlord’s handling of: The resident’s reports of a leak from above and associated damp and … 26 Sep 2025 Partial Maladministration Richmond Housing Partnership Limited (202304450) Case 202304450 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: The requirement for internal fire doors at the … 26 Sep 2025 Partial Maladministration The Guinness Partnership Limited (202449975) Case 202449975 · Managing Relations The complaint is about the landlord's handling of the resident’s mutual exchange and repairs to the property. The Ombudsman has … 25 Sep 2025 Partial Maladministration London Borough of Lambeth (202404048) Case 202404048 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) and harassment. Repairs to the … 25 Sep 2025 Partial Maladministration Notting Hill Genesis (202214589) Case 202214589 · Financial The resident’s complaint is about: The level of service charges associated with the property. The landlord’s communication about service charges. … 24 Sep 2025 Partial Maladministration A2Dominion Housing Group Limited (202420029) Case 202420029 · Information and data management The resident’s complaint is about the landlord’s handling of: Reports the property was unsuitable for her family’s needs. Its decision … 23 Sep 2025 Partial Maladministration London Borough of Islington (202419503) Case 202419503 · Local Authority / ALMO or TMO The complaint is about: The time taken for the landlord to remove scaffolding. The landlord’s response to the leaseholder’s report … 22 Sep 2025 Partial Maladministration Guildford Borough Council (202422292) Case 202422292 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Tenancy while she was away from the property. Son’s vulnerabilities … 22 Sep 2025 Partial Maladministration Haringey London Borough Council (202308169) Case 202308169 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of damp, mould, and the associated property repairs. Response … 22 Sep 2025 Partial Maladministration Haringey London Borough Council (202500562) Case 202500562 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: Damp and mould and draughts in her property. The information held … 22 Sep 2025 Partial Maladministration Notting Hill Genesis (202432622) Case 202432622 · Managing Relations This complaint is about the landlord’s handling of the resident’s: Reports that her floor was sinking. Reports of rodents in … 19 Sep 2025 Partial Maladministration Southern Housing (202220219) Case 202220219 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould, and associated repairs within … 18 Sep 2025 Partial Maladministration City of Westminster Council (202432593) Case 202432593 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould, and associated repairs within the … 18 Sep 2025 Partial Maladministration The Riverside Group Limited (202445888) Case 202445888 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould and associated remedial works at the … 16 Sep 2025 Partial Maladministration Golding Homes Limited (202317058) Case 202317058 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Extractor fans not working in the kitchen and … 16 Sep 2025 Partial Maladministration Thirteen Housing Group Limited (202447568) Case 202447568 · Responsive repairs/activity The complaint is about the landlord’s handling of: The resident’s reports of a pest infestation, the subsequent repairs and damage … 15 Sep 2025 Partial Maladministration Peabody Trust (202310699) Case 202310699 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the flat above. Reports of … 12 Sep 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202333949) Case 202333949 · Financial The complaint is about the landlord’s response to damaged personal property and contractor conduct during the resident’s temporary move. The … 12 Sep 2025 Partial Maladministration Southern Housing (202453288) Case 202453288 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property and the … 11 Sep 2025 Partial Maladministration Eastlight Community Homes Limited (202232142) Case 202232142 · Financial This complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in his property. Reports of … 11 Sep 2025 Partial Maladministration Incommunities Limited (202347575) Case 202347575 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of damp and mould in the property. The associated complaint. 10 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202401899) Case 202401899 · Estate Management The complaint is about the landlord’s response to the resident’s: request for an adaptation to a communal pathway. reports that … 9 Sep 2025 Partial Maladministration City of York Council (202447972) Case 202447972 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Issues with the condition of the property when … 9 Sep 2025 Partial Maladministration One Manchester Limited (202442781) Case 202442781 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property. The complaint and the … 9 Sep 2025 Partial Maladministration Peabody Trust (202331637) Case 202331637 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the resident’s reports of poor conduct by contractors. Handling of repairs. Response … 8 Sep 2025 Partial Maladministration London Borough of Islington (202207381) Case 202207381 · Local Authority / ALMO or TMO This complaint is about the landlord’s: Response to the resident’s request to have flooring thresholds installed in the property. Handling … 8 Sep 2025 Partial Maladministration Milton Keynes City Council (202342696) Case 202342696 · Managing Relations The complaint is about the landlord’s handling of the resident’s: report of a leak from the flat above, and the … 5 Sep 2025 Partial Maladministration Midland Heart Limited (202329261) Case 202329261 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Request for the advanced rent … 4 Sep 2025 Partial Maladministration London Borough of Wandsworth (202441950) Case 202441950 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s concerns about the property’s condition. The resident’s related concerns about … 4 Sep 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202446323) Case 202446323 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The resident’s reports of anti-social … 29 Aug 2025 Partial Maladministration Abri Group Limited (202439456) Case 202439456 · Managing Relations The complaint is about the landlord’s handling of flooding into the property, including reports of property damage, damp, and mould. … 29 Aug 2025 Partial Maladministration Dudley Metropolitan Borough Council (202436061) Case 202436061 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: reports of repairs including: the beading and render on the … 29 Aug 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202321203) Case 202321203 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of: Repairs at the property. Appointments. The associated complaint. 29 Aug 2025 Partial Maladministration Notting Hill Genesis (202315662) Case 202315662 · Financial The complaint is about the landlord’s response to: The resident’s reports of leaks, damp, and mould in the property. The … 29 Aug 2025 Partial Maladministration Orbit Housing Association Limited (202347409) Case 202347409 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident’s reports about other residents placing bins in a position which …