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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "bedroom" × Outcome: Partial_Maladministration ×

Showing 286 of 16,595 decisions matching "bedroom"

Decisions

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14 Oct 2025 Partial Maladministration A2Dominion Housing Group Limited (202407929) Case 202407929 · Estate Management Decision Case ID 202407929 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 14 … 13 Oct 2025 Partial Maladministration Saxon Weald (202427040) Case 202427040 · ASB/Abuse/Nuisance Decision Case ID 202427040 Decision type Investigation Landlord Saxon Weald Landlord type Housing Association Occupancy Assured Tenancy Date 9 October … 13 Oct 2025 Partial Maladministration Southern Housing (202321426) Case 202321426 · ASB/Abuse/Nuisance Decision Case ID 202321426 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 13 October … 8 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202340162) Case 202340162 · Financial The complaint is about the landlord’s handling of: The resident’s reports of leaks, causing damage to the bedroom floor. Its … 30 Sep 2025 Partial Maladministration Notting Hill Genesis (202313839) Case 202313839 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the bedroom walls. Concerns raised over staff conduct and communication. … 26 Sep 2025 Partial Maladministration London Borough of Lambeth (202332105) Case 202332105 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of: The resident’s requests for it to replace the bedroom windows. The resident’s … 26 Sep 2025 Partial Maladministration Milton Keynes Council (202314473) Case 202314473 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Difficulties accessing the garden due to the lack … 7 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202320116) Case 202320116 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: rodents coming into her home. the size of … 29 Jul 2025 Partial Maladministration Southern Housing (202415124) Case 202415124 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about cracks to the bedroom ceiling. The associated complaint. 26 Jul 2025 Partial Maladministration LiveWest Homes Limited (202427894) Case 202427894 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Damp and mould, water ingress and subsequent repairs to the bedroom ceiling. … 25 Jul 2025 Partial Maladministration Manchester City Council (202440330) Case 202440330 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of repairs to address blocked guttering from nesting pigeons, and its handling of … 25 Jul 2025 Partial Maladministration Peabody Trust (202342462) Case 202342462 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the kitchen and bathroom. Damp and mould in the property … 27 Jun 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202423497) Case 202423497 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: Cold temperatures in the property. A leak from … 26 Jun 2025 Partial Maladministration Accent Housing Limited (202329781) Case 202329781 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: A fallen tree and damage caused to her … 17 Jun 2025 Partial Maladministration Plus Dane Housing Limited (202305218) Case 202305218 · Managing Relations The complaint is about the landlords handling of the resident’s: Reports of a leak and the associated roof repairs. Reports … 23 May 2025 Partial Maladministration Epping Forest District Council (202414667) Case 202414667 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Concerns as to the reasons given for the rent increase … 7 Apr 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202308348) Case 202308348 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Noise and pigeon nuisance. A back surge of … 28 Mar 2025 Partial Maladministration London Borough of Newham (202414895) Case 202414895 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about: Damp and mould in the bedroom. The windows … 26 Mar 2025 Partial Maladministration London Borough of Hounslow (202319650) Case 202319650 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the water tank in her … 17 Mar 2025 Partial Maladministration East Midlands Housing Group Limited (202318591) Case 202318591 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about: Repairs to radiators in the bathroom, bedroom, associated … 13 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (202310740) Case 202310740 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports about: the central heating system; leaks and associated repairs; the external … 24 Feb 2025 Partial Maladministration Sovereign Network Group (202340976) Case 202340976 · Financial The complaint is about the landlord’s: Handling of a payment from an insurance claim in 2023. Response to repair issues … 18 Feb 2025 Partial Maladministration Sanctuary Housing Association (202418136) Case 202418136 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to a bedroom window. Reports of damp and mould. The Ombudsman … 13 Feb 2025 Partial Maladministration Notting Hill Genesis (NHG) (202422923) Case 202422923 · Financial The complaint is about the landlord’s handling of: Repairs including works to remedy damp and mould, snagging issues in the … 31 Jan 2025 Partial Maladministration Southern Housing (202326160) Case 202326160 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of issues with the heating and hot water. Reports … 30 Jan 2025 Partial Maladministration Sovereign Network Homes (202343795) Case 202343795 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of: Repairs to a bedroom light switch. Leaks in … 20 Dec 2024 Partial Maladministration The Guinness Partnership Limited (202300585) Case 202300585 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of water ingress in the bedroom. The associated complaint. 29 Nov 2024 Partial Maladministration London Borough of Newham (202226552) Case 202226552 · Information and data management The complaint is about the landlord’s handling of the resident’s reports regarding: Repairs to the loft hatch and insulation. Plastering … 29 Nov 2024 Partial Maladministration Sanctuary Housing Association (202328174) Case 202328174 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about: The boundary fence and gate. The windows and … 25 Oct 2024 Partial Maladministration Sovereign Network Homes (Former Network Homes) (202331107) Case 202331107 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s: Reports of a faulty boiler. Reports of damp and mould … 16 Oct 2024 Partial Maladministration London Borough of Croydon (202120044) Case 202120044 · Local Authority / ALMO or TMO The complaint is about the landlords response to the residents requests for: Relocation of electric sockets in the bedroom, kitchen … 30 Sep 2024 Partial Maladministration Sanctuary Housing Association (202317169) Case 202317169 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The removal of asbestos flooring in the property. Repairs to the kitchen … 26 Sep 2024 Partial Maladministration Stonewater Limited (202341798) Case 202341798 · Old Property Condition migrated-2025 This complaint is about the landlord’s: Handling of the resident’s bedroom ceiling repairs. Responses to the resident’s damp and mould … 23 Sep 2024 Partial Maladministration Southern Housing (202301251) Case 202301251 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of a leak into the property which led to … 30 Aug 2024 Partial Maladministration Lambeth Council (202303637) Case 202303637 · Financial The complaint is about the landlord’s response to: Reports of damp and mould in the hallway, bedroom and bathroom. Reports … 29 Aug 2024 Partial Maladministration Camden Council (202219932) Case 202219932 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of water ingress which caused damp and mould and … 23 Aug 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202303364) Case 202303364 · Managing Relations The complaint is about the landlord’s handling of: Heating repairs. Bedroom window repairs. The resident’s formal complaint. 20 Aug 2024 Partial Maladministration Regenda Limited (202339912) Case 202339912 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: The resident’s requests for updates regarding repairs. Reports of a leak into … 29 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202307643) Case 202307643 · Managing Relations The complaint is about the landlord’s handling of: Reports of draughts from the bedroom windows. The complaint. 19 Jul 2024 Partial Maladministration Town and Country Housing (202305926) Case 202305926 · Managing Relations The complaint is about the landlord’s handling of: Repairs to: Doors. A leak under the kitchen sink. A gap in … 17 Jul 2024 Partial Maladministration London Borough of Hackney (202301222) Case 202301222 · Financial The complaint is about the landlord’s response to: the resident’s reports of a leak and associated repairs in her bedroom. … 5 Jul 2024 Partial Maladministration Yorkshire Housing Limited (202305079) Case 202305079 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: Request to reclassify his property as a 2 bedroom. Communication … 19 Jun 2024 Partial Maladministration Bristol City Council (202308534) Case 202308534 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: reports of a crack, damp and mould in the bedroom; … 17 Jun 2024 Partial Maladministration The Guinness Partnership Limited (202330416) Case 202330416 · Managing Relations The complaint is about: The landlord’s handling of: The resident’s reports of condensation, damp, and mould. The resident’s reports of … 8 May 2024 Partial Maladministration Gentoo Group Limited (202301802) Case 202301802 · Managing Relations The complaint is about the landlord’s handling of: Plastering repairs to the resident’s bedroom and living room. Repairs reported by … 8 May 2024 Partial Maladministration Notting Hill Genesis (NHG) (202300960) Case 202300960 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports about the security of her bedroom windows and door. … 2 May 2024 Partial Maladministration Places for People Group Limited (202214143) Case 202214143 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs to the patio doors and bedroom window. Repairs to the bathroom … 30 Apr 2024 Partial Maladministration Citizen Housing (202216412) Case 202216412 · Managing Relations The complaint is about the landlord’s handling of: Reports of uncovered wiring. Repairs to the bathroom wall. Repairs to the … 28 Mar 2024 Partial Maladministration Kingston upon Thames Council (202214394) Case 202214394 · Managing Relations The complaint is about: The landlord’s handling of requests to install additional security measures following a data breach. The landlord’s … 8 Mar 2024 Partial Maladministration Sanctuary Housing Association (202228858) Case 202228858 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns that a bedroom in the property was not sufficiently …