Housing Ombudsman Decisions

Poplar Housing And Regeneration Community Association Limited (202537310)

23 Apr 2026 Case 202537310 Partial Maladministration Managing Relations

The landlord responded to the complaint within its timeframes and in line with its policy.

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Solihull Metropolitan Borough Council (202528071)

23 Apr 2026 Case 202528071 Partial Maladministration Managing Relations

Decision Case ID 202528071 Decision type Investigation Landlord Solihull Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 April 2026 Background From May 2025 the resident reported issues […]

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Southend on Sea City Council (202537178)

23 Apr 2026 Case 202537178 Partial Maladministration Local Authority / ALMO or TMO

Decision Case ID 202537178 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 April 2026 Background The resident complained to the […]

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City of Westminster Council (202526514)

22 Apr 2026 Case 202526514 Partial Maladministration Local Authority / ALMO or TMO

Decision Case ID 202526514 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 April 2026 Background The resident told the landlord that […]

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Great Places Housing Group Limited (202501807)

22 Apr 2026 Case 202501807 Partial Maladministration Financial

Decision Case ID 202501807 Decision type Investigation Landlord Great Places Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 22 April 2026 Background The resident’s lease began during March 2021 when the […]

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Northumberland County Council (202501576)

22 Apr 2026 Case 202501576 Partial Maladministration Local Authority / ALMO or TMO

Decision Case ID 202501576 Decision type Investigation Landlord Northumberland County Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 April 2026 Background The resident told the landlord that he […]

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Southern Housing (202347354)

22 Apr 2026 Case 202347354 Partial Maladministration Managing Relations

Decision Case ID 202347354 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 22 April 2026 Background The property is a 2-bed house. Following a job to renew the […]

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Bromford Flagship LiveWest Limited (202332190)

21 Apr 2026 Case 202332190 Partial Maladministration Estate Management

Decision Case ID 202332190 Decision type Investigation Landlord Bromford Flagship LiveWest Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 April 2026 Background The resident was unhappy with the landlord’s maintenance of the […]

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Hyde Housing Association Limited (202416890)

21 Apr 2026 Case 202416890 Partial Maladministration Financial

Decision Case ID 202416890 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 21 April 2026 Background The resident complained after receiving the cost evidence pack for his […]

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London Borough of Hammersmith and Fulham (202316026)

21 Apr 2026 Case 202316026 Partial Maladministration Local Authority / ALMO or TMO

Decision Case ID 202316026 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 April 2026 Background The resident complained the […]

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London Borough of Wandsworth (202437552)

21 Apr 2026 Case 202437552 Partial Maladministration ASB/Abuse/Nuisance

Decision Case ID 202437552 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 21 April 2026 Background The resident lives in a flat. She told […]

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Melton Borough Council (202419013)

21 Apr 2026 Case 202419013 Partial Maladministration Local Authority / ALMO or TMO

Decision Case ID 202419013 Decision type Investigation Landlord Melton Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 April 2026 Background The resident is unhappy with the landlord’s […]

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Newlon Housing Trust (202344449)

21 Apr 2026 Case 202344449 Partial Maladministration ASB/Abuse/Nuisance

Decision Case ID 202344449 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 21 April 2026 Background The resident lives in a flat within a converted property. In […]

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Ongo Homes Limited (202515554)

21 Apr 2026 Case 202515554 Partial Maladministration Managing Relations

Decision Case ID 202515554 Decision type Investigation Landlord Ongo Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 April 2026 Background The resident asked the landlord to complete outstanding repairs at the […]

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Peabody Trust (202503799)

21 Apr 2026 Case 202503799 Partial Maladministration Managing Relations

Decision Case ID 202503799 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 21 April 2026 Background 1. The resident reported a rodent infestation affecting his property, including the […]

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Places for People Group Limited (202342290)

21 Apr 2026 Case 202342290 Partial Maladministration Managing Relations

Decision Case ID 202342290 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 April 2026 Background In December 2022 the resident reported that her son’s electric scooter […]

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Sanctuary Housing Association (202533771)

21 Apr 2026 Case 202533771 Partial Maladministration Managing Relations

Decision Case ID 202533771 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 21 April 2026 Background The resident lives in the property with her elderly mother. There […]

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Southern Housing (202330323)

21 Apr 2026 Case 202330323 Partial Maladministration Managing Relations

Decision Case ID 202330323 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 21 April 2026 Background The resident lives in a ground floor flat. She reported that the […]

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Southwark Council (202527751)

21 Apr 2026 Case 202527751 Partial Maladministration Local Authority / ALMO or TMO

Decision Case ID 202527751 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 21 April 2026 Background The resident has held a lease for the first-floor […]

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Wandle Housing Association Limited (202425010)

21 Apr 2026 Case 202425010 Partial Maladministration Managing Relations

Decision Case ID 202425010 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 21 April 2026 Background The resident is unhappy with the landlord’s handling of repairs to […]

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Your Housing Group Limited (202403777)

21 Apr 2026 Case 202403777 Partial Maladministration Managing Relations

Decision Case ID 202403777 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 April 2026 Background The resident reported “bubbling” on her kitchen wall and a […]

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Clarion Housing Association Limited (202348329)

20 Apr 2026 Case 202348329 Partial Maladministration Managing Relations

Decision Case ID 202348329 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 April 2026 Background The resident reported concerns about the communal lift in her […]

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Clarion Housing Association Limited (202444545)

20 Apr 2026 Case 202444545 Partial Maladministration Managing Relations

Decision Case ID 202444545 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 April 2026 Background The resident experienced damp and mould in multiple rooms, as […]

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Estuary Housing Association Limited (202403709)

20 Apr 2026 Case 202403709 Partial Maladministration Health and Safety (inc. building safety)

Decision Case ID 202403709 Decision type Investigation Landlord Estuary Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 April 2026 Background In August 2022, a fault with the fire sprinkler in […]

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Home Group Limited (202345569)

20 Apr 2026 Case 202345569 Partial Maladministration Estate Management

Decision Case ID 202345569 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 April 2026 Background The resident complained that he was not satisfied with the standards […]

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Hyde Housing Association Limited (202504058)

20 Apr 2026 Case 202504058 Partial Maladministration Managing Relations

Decision Case ID 202504058 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 April 2026 Background The resident has reported leaks, and damp and mould in […]

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London Borough of Wandsworth (202336163)

20 Apr 2026 Case 202336163 Partial Maladministration Local Authority / ALMO or TMO

Decision Case ID 202336163 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 20 April 2026 Background The resident reported a leak into her […]

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London Borough of Wandsworth (202400022)

20 Apr 2026 Case 202400022 Partial Maladministration Local Authority / ALMO or TMO

Decision Case ID 202400022 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 20 April 2026 Background The resident owned a 1‑bedroom flat under […]

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Metropolitan Thames Valley Housing (MTV) (202451324)

20 Apr 2026 Case 202451324 Partial Maladministration Health and Safety (inc. building safety)

Decision Case ID 202451324 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 20 April 2026 Background The resident lives in a flat in a block that […]

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Notting Hill Genesis (202405646)

20 Apr 2026 Case 202405646 Partial Maladministration Financial

Decision Case ID 202405646 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Shared Ownership Date 20 April 2026 Background After receiving a rent and service charge increase letter in March […]

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Peabody Trust (202533118)

20 Apr 2026 Case 202533118 Partial Maladministration Managing Relations

Decision Case ID 202533118 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 20 April 2026 Background The resident lives in a fourth-floor flat. In March 2025, he […]

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Richmond Housing Partnership Limited (202411707)

20 Apr 2026 Case 202411707 Partial Maladministration Information and data management

Decision Case ID 202411707 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 April 2026 Background The resident lives in a house. She has physical and […]

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Southern Housing (202329195)

20 Apr 2026 Case 202329195 Partial Maladministration Financial

Decision Case ID 202329195 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 20 April 2026 Background The resident queried his service charges in 2022 after the landlord requested […]

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Your Housing Group Limited (202348464)

20 Apr 2026 Case 202348464 Partial Maladministration Managing Relations

Decision Case ID 202348464 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 20 April 2026 Background The resident used to have a tenancy with the […]

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Bromford Flagship LiveWest Limited (202326422)

17 Apr 2026 Case 202326422 Partial Maladministration Financial

Decision Case ID 202326422 Decision type Investigation Landlord Bromford Flagship LiveWest Limited Landlord type Housing Association Occupancy Shared Ownership Date 17 April 2026 Background In August 2023 the resident queried an increase in his […]

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East Devon District Council (202526883)

17 Apr 2026 Case 202526883 Partial Maladministration Local Authority / ALMO or TMO

Decision Case ID 202526883 Decision type Investigation Landlord East Devon District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 April 2026 Background The resident reported damp in the […]

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London & Quadrant Housing Trust (202308388)

17 Apr 2026 Case 202308388 Partial Maladministration Estate Management

The landlord did not respond within the timescales set out in its complaints policy or evidence learning from the complaints. However, it recognised failings and offered redress in line with our compensation guidance.

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Sanctuary Housing Association (202335406)

17 Apr 2026 Case 202335406 Partial Maladministration Estate Management

Only the general date of the resident’s original complaint is known. However, based on that the landlord either met or almost met its complaint timeframes. Any delay was minor and there is no evidence this would have caused significant adversity.

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Selwood Housing Society Limited (202338152)

17 Apr 2026 Case 202338152 Partial Maladministration Managing Relations

Decision Case ID 202338152 Decision type Investigation Landlord Selwood Housing Society Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 April 2026 Background The resident reported a leak from the roof and […]

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Castles & Coasts Housing Association Limited (202532143)

16 Apr 2026 Case 202532143 Partial Maladministration ASB/Abuse/Nuisance

Decision Case ID 202532143 Decision type Investigation Landlord Castles & Coasts Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 April 2026 Background The resident reported to the landlord ongoing […]

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London Borough of Havering Council (202321122)

16 Apr 2026 Case 202321122 Partial Maladministration Local Authority / ALMO or TMO

Decision Case ID 202321122 Decision type Investigation Landlord London Borough of Havering Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 16 April 2026 Background The resident raised concerns with […]

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London & Quadrant Housing Trust (202429116)

16 Apr 2026 Case 202429116 Partial Maladministration Managing Relations

Decision Case ID 202429116 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 16 April 2026 Background The resident reported water “seepage” into his property, a […]

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Notting Hill Genesis (202341104)

16 Apr 2026 Case 202341104 Partial Maladministration Managing Relations

Decision Case ID 202341104 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 16 April 2026 Background The resident complained about the landlord’s response to her […]

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Southwark Council (202322564)

16 Apr 2026 Case 202322564 Partial Maladministration Local Authority / ALMO or TMO

Decision Case ID 202322564 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 16 April 2026 Background The resident paid for a private fire safety inspection […]

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The Riverside Group Limited (202348496)

16 Apr 2026 Case 202348496 Partial Maladministration Estate Management

Decision Case ID 202348496 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 April 2026 Background The resident lives in a ground floor flat in a […]

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A2Dominion Housing Group Limited (202400068)

15 Apr 2026 Case 202400068 Partial Maladministration Financial

Decision Case ID 202400068 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 15 April 2026 Background The resident requested a breakdown of her 2022/23 service charges […]

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Connexus Homes Limited (202400834)

15 Apr 2026 Case 202400834 Partial Maladministration Managing Relations

Decision Case ID 202400834 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 April 2026 Background The resident’s flat is within an independent living scheme. His complaint […]

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London Borough of Wandsworth (202331206)

15 Apr 2026 Case 202331206 Partial Maladministration Local Authority / ALMO or TMO

Decision Case ID 202331206 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 15 April 2026 Background The resident and her young child […]

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Notting Hill Genesis (202342834)

15 Apr 2026 Case 202342834 Partial Maladministration Managing Relations

Decision Case ID 202342834 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 15 April 2026 Background The resident complained about the landlord’s handling of a heating repair. […]

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Peabody Trust (202416800)

15 Apr 2026 Case 202416800 Partial Maladministration ASB/Abuse/Nuisance

Decision Case ID 202416800 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 15 April 2026 Background The resident told the landlord she was unable to leave her window […]

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