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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

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27 Nov 2024 Partial Maladministration 54North Homes Limited (202109465) Case 202109465 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The associated complaint. 27 Nov 2024 Partial Maladministration A2Dominion Housing Group Limited (202328263) Case 202328263 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Reports of damp, mould and related outstanding repairs. Complaint. This … 27 Nov 2024 Partial Maladministration Citizen Housing Group Limited (202307295) Case 202307295 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s concerns about the security of the block. We have also … 27 Nov 2024 Partial Maladministration Midland Heart Limited (202327318) Case 202327318 · Information and data management The complaint is about the landlord’s handling of the resident’s: Subject Access Request (SAR). Reports about repairs. Reports about staff … 26 Nov 2024 Partial Maladministration A2Dominion Housing Group Limited (202336097) Case 202336097 · Old Complaints Handling categories The complaint is about: the impact of repair issues on the resident and her daughter’s health. the landlord’s: response to … 26 Nov 2024 Partial Maladministration Citizen Housing (202307318) Case 202307318 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint. 26 Nov 2024 Partial Maladministration City of Doncaster Council (202311557) Case 202311557 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. The Ombudsman has also investigated the … 26 Nov 2024 Partial Maladministration Jigsaw Homes Group Limited (202227491) Case 202227491 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of mice in his property and the associated repairs. … 26 Nov 2024 Partial Maladministration Karibu Community Homes Limited (202307991) Case 202307991 · Estate Management The complaint is about the landlord’s response to the resident’s: Request for it to provide audited service charge accounts and … 26 Nov 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202305913) Case 202305913 · Estate Management The complaint is about the landlord's handling of and response to: Reports of a leak in the communal area causing … 26 Nov 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202316279) Case 202316279 · Financial The complaint is about the: Resident’s request for information concerning his rent and service charge. Landlord’s decision to restrict the … 26 Nov 2024 Partial Maladministration Newlon Housing Trust (202420617) Case 202420617 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour and noise nuisance. The landlord’s handling … 26 Nov 2024 Partial Maladministration Places for People Group Limited (202309583) Case 202309583 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for kitchen repairs. Associated complaint. 26 Nov 2024 Partial Maladministration Southwark Council (202341713) Case 202341713 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of a leak, and associated repairs. The landlord’s handling … 25 Nov 2024 Partial Maladministration Nottingham City Council (202312316) Case 202312316 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: reports of repairs; reports of damp and mould; associated complaint. 25 Nov 2024 Partial Maladministration Peabody Trust (202304471) Case 202304471 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Complaint. 25 Nov 2024 Partial Maladministration Raven Housing Trust Limited (202209028) Case 202209028 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Concerns about subsidence. Reports of harassment, victimisation, … 25 Nov 2024 Partial Maladministration The Pioneer Housing and Community Group Limited (202220844) Case 202220844 · Financial The complaint is about the landlord’s handling of: A homelessness prevention grant application and related property transfer. Costs the landlord … 25 Nov 2024 Partial Maladministration Vivid Housing Limited (202316347) Case 202316347 · Old Complaints Handling categories REPORT COMPLAINT 202316347 Vivid Housing Limited 25 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 22 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202306498) Case 202306498 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of a missing communal door and delays in replacing … 22 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202306620) Case 202306620 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Application to be rehoused on medical grounds. Related complaint. 22 Nov 2024 Partial Maladministration Southern Housing (202220587) Case 202220587 · Health and Safety (inc. building safety) The complaint concerns the landlord’s handling of: The resident’s reporting of damp and mould. The resident’s concerns with the smoke … 21 Nov 2024 Partial Maladministration Lewes District Council (202343599) Case 202343599 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of repairs. The landlord’s handling of the resident’s reports … 21 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202306736) Case 202306736 · Financial The complaint is about the landlord’s handling of the resident’s service charge queries. The Housing Ombudsman has also considered the … 20 Nov 2024 Partial Maladministration Homes Plus Limited (202326578) Case 202326578 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of condensation in the loft. Reports of outstanding repairs … 20 Nov 2024 Partial Maladministration Jigsaw Homes Group Limited (202328253) Case 202328253 · Financial The complaint is about the resident’s reports about the landlord’s handling of; Issues within the communal areas including repairs to … 20 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202223589) Case 202223589 · Financial The complaint concerns the landlord’s handling of the resident’s requests for: A rent refund. Proof of permission for home improvements … 20 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202319875) Case 202319875 · Financial The complaint is about the landlord's response to the resident’s: Report of an incorrect EWS1 form . Requests for updates … 20 Nov 2024 Partial Maladministration Onward Homes Limited (202223887) Case 202223887 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A leaking skylight in the resident’s property. Repairs and maintenance to the … 20 Nov 2024 Partial Maladministration Southern Housing (202232643) Case 202232643 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports of asbestos in the property. Reports of several outstanding … 19 Nov 2024 Partial Maladministration Camden Council (202409306) Case 202409306 · Old Moving to a Property categories The complaint is about the landlord’s response to the resident’s reports about: Overcrowding in the property. Damp and mould. The … 19 Nov 2024 Partial Maladministration Paragon Asra Housing Limited (202345554) Case 202345554 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s concerns raised in relation to the void inspection. The subsequent … 19 Nov 2024 Partial Maladministration Peabody Trust (202217880) Case 202217880 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The repair and replacement of … 19 Nov 2024 Partial Maladministration Peabody Trust (202311049) Case 202311049 · Estate Management The complaint is about the landlord's handling of the resident’s: Concerns about the use of the communal gardens. Associated formal … 19 Nov 2024 Partial Maladministration Southwark Council (202300853) Case 202300853 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Report of a faulty front … 19 Nov 2024 Partial Maladministration The Guinness Partnership Limited (202329063) Case 202329063 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of multiple outstanding repairs to the property including damp … 19 Nov 2024 Partial Maladministration Trident Housing Association Limited (202230288) Case 202230288 · Financial The complaint is about the landlord’s: Decision that the resident was liable for service charges. Handling of the associated complaint. 18 Nov 2024 Partial Maladministration Barnsley Metropolitan Borough Council (202322792) Case 202322792 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s kitchen adaptation request at the property. Complaint handling. 18 Nov 2024 Partial Maladministration Clarion Housing Association Limited (202403710) Case 202403710 · Managing Relations The complaint is about the landlord’s handling of the resident’s management transfer. The Ombudsman has also considered the landlord’s complaint … 18 Nov 2024 Partial Maladministration Great Places Housing Association (202303133) Case 202303133 · Managing Relations The complaint is about the landlord’s: Handling of kitchen and bathroom renewal work. Response to the resident’s concerns about the … 18 Nov 2024 Partial Maladministration Home Group Limited (202403124) Case 202403124 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s concerns about the property’s structural integrity. Reports of damp and … 18 Nov 2024 Partial Maladministration Tower Hamlets Community Housing (202401189) Case 202401189 · Managing Relations The complaint is about the landlord’s: Response to the resident’s report of mice. Response to the resident’s report of repairs … 18 Nov 2024 Partial Maladministration Trident Housing Association Limited (202214982) Case 202214982 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports concerning the condition of the property. The associated complaint. 15 Nov 2024 Partial Maladministration Brighton and Hove City Council (202408882) Case 202408882 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Concerns about asbestos linked to plastering works. Reports of damp … 15 Nov 2024 Partial Maladministration Bromford Housing Group Limited (202348137) Case 202348137 · Managing Relations The complaint is about the landlord’s response to the: Resident’s reports of damp and mould and its handling of the … 15 Nov 2024 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202231408) Case 202231408 · Managing Relations The complaint is about the landlord’s: Handling of the condition of the property when it was let. Handling of outstanding … 14 Nov 2024 Partial Maladministration Birmingham City Council (202303187) Case 202303187 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould and requests for associated … 14 Nov 2024 Partial Maladministration Bromford Housing Group Limited (202332382) Case 202332382 · Financial The complaint is about the landlord’s handling of the residents’: Reports of damp and mould. Reports of repairs to the … 14 Nov 2024 Partial Maladministration Clarion Housing Association Limited (202304995) Case 202304995 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s report of repairs required in the resident’s bathroom. The resident’s … 14 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202310405) Case 202310405 · Managing Relations The complaint is about the landlord’s handling of repairs required to the resident’s bathroom extractor fan and ventilation system. The …