GreenSquareAccord Limited (202334007)
The complaint is about the landlord’s handling of the renewal of the windows and front door. floorboard repairs. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
GreenSquareAccord Limited (202400610)
The complaint is about the landlord’s response to the resident’s reports of repairs including damp and mould, defective windows, and blocked guttering. The Ombudsman has also considered the landlord’s complaints handling.
Haringey London Borough Council (202416668)
The complaint is about the landlord’s handling of: the resident’s reports of a pest infestation an occupational therapy (OT) assessment the resident’s request to be rehoused the resident’s reports of damp and mould We have also considered the landlord’s handling of the associated complaint.
Housing For Women (202402247)
The complaint is about:
Jigsaw Homes Group Limited (202322689)
The complaint is about: The condition of the property when let and the landlord’s handling of associated repair issues. The landlord’s handling of the resident’s rent account. The landlord’s handling of the complaint.
Leeds City Council (202320876)
The resident’s complaint is about the landlord’s handling of: The removal of a greenhouse, conservatory and shed prior to a mutual exchange. A request for a new fence near the boundary. Her report of her son’s injury in the garden.
London Borough of Croydon (202402696)
The complaint is about the landlord’s handling of the resident’s: Request to move. Reports of mould. Complaint.
London Borough of Islington (202411101)
The complaint is about the landlord’s response to the resident’s: Reports of mice infestation. Request for repairs. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202307640)
The complaint is about the landlord’s response to the resident’s concerns regarding: Communal repairs to a wooden door frame and lights. Tree management. An electrical repair to the resident’s property. Pest control in the communal area. Condition of communal areas including the stairway, walls and flooring outside the lift. Grounds …
London & Quadrant Housing Trust (L&Q) (202341552)
The complaint is about the landlord's handling of the resident’s: Reports of a leak. Associated complaint.
Newcastle City Council (202321839)
The complaint is about the landlord’s response to the resident’s reports of disrepair, including damp and mould. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Notting Hill Genesis (NHG) (202306374)
The complaint is about the landlords handling of: Repairs to the resident’s platform lift. The resident’s requests for interior decorating. The Ombudsman has also investigated the landlord’s: Complaint handling. Record keeping.
Onward Homes Limited (202234766)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Handling of structural repairs to the property. Complaint handling.
Orbit Group Limited (202411340)
The complaint is about the landlord’s handling of: The resident’s reports about repairs needed to her home. The associated complaint.
Peabody Trust (202231798)
The resident’s complaint is about the landlord’s handling of: An assault and not being able to retrieve footage. Informing the resident of the process to retrieve footage. The neighbour taking the resident’s bin. The neighbour’s ring doorbell and the time taken to remove it. Its failure to provide reasonable adjustments. …
Peabody Trust (202418731)
The resident’s complaint is about the landlord’s handling of: Roof leaks, consequent damp and mould, and the handling of remedial repairs. A request for compensation for damage to personal property and lost rental revenue.
Places for People Group Limited (202419425)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Associated complaint.
Sanctuary Housing Association (202304263)
The complaint is about the resident’s concerns that a faulty boiler caused increased electricity bills. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Southampton City Council (202319968)
The complaint is about: the condition of the property when let in 2010. the landlord’s handling of an asbestos incident in 2017. the landlord’s handling of a ceiling repair. the landlord’s response to the resident’s concerns about asbestos. the landlord’s response to the resident’s concerns about contaminated ash and air …
Southern Housing (202406935)
The complaint is about the landlord’s handling of: The resident’s reports of lighting and electrical issues in her home. The resident’s report about the condition of the patio. A reported issue with the bathroom door following a repair to the bathroom floor. This service had also considered the landlord’s handling …
St Albans City and District Council (202300948)
The complaint is about the landlord's handling of the resident's reports of: Damage caused when conducting repairs, quality of works, and the landlord not completing a snagging list. Radiators not heating the property sufficiently. Repairs required to address concerns about the property’s condition. We have also investigated the landlord’s complaint …
Stevenage Borough Council (202308817)
The complaint is about the landlord’s handling of the leaseholder’s reports of: Condensation in the loft. Damp and mould. The standard of works to the communal areas. We have also considered the handling of the complaint.
The Community Housing Group Limited (202322872)
The complaint is about the landlord’s handling of the resident’s: Request to purchase the remaining shares in his property. Associated complaint.
Together Housing Association Limited (202339241)
The complaint is about the landlord’s handling of the resident’s: reports of repairs to the flooring; associated complaint.
Torus62 Limited (202329651)
This complaint is about the landlord’s handling of: Electrical works and electrical inspections at the property. The associated complaint.
Wandle Housing Association Limited (202425702)
The complaint is about the landlord's response to the resident's: reports of antisocial behaviour (ASB). reports of an outstanding repair to her front door. request for a management transfer. request for reasonable adjustments. complaint.
WATMOS Community Homes (202316586)
The complaint is about the landlord’s handling of the resident’s reports of a leak. We have also investigated the landlord’s complaint handling.
West Kent Housing Association (202321956)
The complaint is about the landlord’s handling of: The resident’s request for a move. The repairs to the resident’s property pending her permanent move. The associated complaint.
City of Westminster Council (202417749)
The complaint is about the landlord's handling of: Repairs to a blocked pipe and associated leaks. The recording of the resident's vulnerabilities. The associated complaint.
GreenSquareAccord Limited (202225008)
The complaint is about the landlord’s handling of: Repairs to gaps to doors. Porch tile repairs. The aerial not functioning. Repairs to the electric garage door and leak into the garage. Window repairs. Repairs to kitchen. The associated complaint.
Hundred Houses Society Limited (202423589)
The complaint is about the landlord’s response to the resident’s: Concerns regarding access for gas safety checks (AGS). Reports of repairs, damp and mould, and a pest infestation. Concerns regarding charges for repairs. Requests for reasonable adjustments.
London Borough of Hammersmith and Fulham (202316559)
The complaint is about: The landlord’s handling of the resident’s request for a leasehold pre-sale pack, particularly: The accuracy of service charge accounts and interest on the account. A request for a full statement of account since 2012. The landlord’s handling of the resident’s request for information about major refurbishment …
London Borough of Lambeth (202311666)
The complaint is about the landlord’s handling of the resident’s reports of: The landlord charging him rent for 2 properties in 2017. Rent arrears due to the landlord’s failure to pay him compensation from a disrepair claim. Damp and mould and outstanding repairs. We have also considered the landlord’s handling …
London Borough of Lewisham (202400846)
The complaint is about the landlord’s handling of the resident’s reports of: Foxes living under the property. Damp and mould. Leaks. The landlord’s complaint handling is also considered.
Notting Hill Genesis (202202911)
The complaint is about: The landlord’s handling of reports regarding the communal lights and concerns about the associated service charges. The landlord’s decision to issue TORT notices following a fire risk assessment. The landlord’s complaint handling.
Notting Hill Genesis (202306301)
The complaint is about the landlord’s handling of the resident’s concerns that service charges were not aligned with her tenancy agreement. The Ombudsman has also considered the landlord’s associated complaint handling.
Orbit Housing Association Limited (202321905)
The complaint is about the landlord’s handling of: The repairs to the resident’s property. The resident’s complaint.
Peabody Trust (202306706)
The complaint is about: The landlord’s response to the reports of flooding in her garden. The landlord’s complaint handling.
Royal Borough Of Greenwich (202127512)
The complaint is about the landlord’s: Handling of the resident’s request to pay her service charge bill over an extended period. Handling of the resident's queries about the administration charge.
Royal Borough Of Greenwich (202411245)
The complaint is about: The landlord’s response to the resident’s reports about the standard of works to her home. The landlord’s response to the resident’s reports about the conduct of contractors. The Ombudsman has also considered the landlord’s complaints handling.
Stonewater Limited (202413372)
The complaint is about the landlord’s response to the resident’s: reports of water ingress and associated damp and mould. complaint. We have also assessed the landlord’s record keeping.
The Riverside Group Limited (202321479)
The complaint is about the landlord’s response to the resident’s: Requests to replace and repair the front door. Associated complaint.
A2Dominion Housing Group Limited (202228086)
This complaint is about the landlord’s handling of a boiler repair. The Ombudsman has also considered the landlord’s complaint handling.
Castles & Coasts Housing Association Limited (202317613)
The complaint is about the landlord’s handling of: Remedial work to the resident’s garden . The resident’s request for her hedge to be replaced with fencing. We have also investigated the landlord’s complaint handling.
East Midlands Housing Group Limited (202430025)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the associated complaints.
Kirklees Metropolitan Borough Council (202427118)
The complaint is about the landlord’s handling of: repairs for damp and mould. a bathroom replacement. the associated complaint.
London Borough of Barnet (202403095)
The complaint is about the landlord’s handling of: the resident’s communications with the housing options team. repairs to the boiler. repairs to the radiator. a leak resulting in damp and mould. the resident’s reports of antisocial behaviour (ASB). We have also considered the landlord’s record keeping and complaint handling. We …
Notting Hill Genesis (NHG) (202411006)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The associated complaints.
Sage Rented Limited (SRL) (202311732)
The complaint is about the landlord’s handling of the impacts on the resident of leaks at the property. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Shepherds Bush Housing Association Limited (202324063)
The complaint is about the landlord’s handling of: Damp and mould and associated repairs. Pest control reports. Antisocial Behaviour (ASB).
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)