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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

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10 Dec 2024 Partial Maladministration Birmingham City Council (202226339) Case 202226339 · Managing Relations The complaint is about how the landlord responded to the resident’s requests for it to: Renovate the kitchen, bathroom, and … 9 Dec 2024 Partial Maladministration Great Places Housing Association (202336059) Case 202336059 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of: Damp, mould, and the associated repairs. Drain odours. 9 Dec 2024 Partial Maladministration Shepherds Bush Housing Association Limited (202217273) Case 202217273 · Old Complaints Handling categories The complaint is about the landlord’s handling of the leaseholder’s reports of a roof leak. The Ombudsman has also investigated … 6 Dec 2024 Partial Maladministration London Borough of Hackney (202225946) Case 202225946 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the front and rear communal door and the resident’s front … 5 Dec 2024 Partial Maladministration Great Places Housing Association (202306364) Case 202306364 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports that the window cleaning was not being performed. The … 5 Dec 2024 Partial Maladministration Peabody Trust (202321675) Case 202321675 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the kitchen, windows and balcony door. … 5 Dec 2024 Partial Maladministration Town and Country Housing (202328175) Case 202328175 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB); associated complaint. 4 Dec 2024 Partial Maladministration GreenSquareAccord Limited (202334343) Case 202334343 · Old Complaints Handling categories The complaint is a about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s complaints. 4 Dec 2024 Partial Maladministration Islington Council (202308662) Case 202308662 · Financial The complaint is about the landlord’s response to the resident’s request for: Emergency accommodation. Compensation. The Ombudsman has also considered … 4 Dec 2024 Partial Maladministration Leeds City Council (202315432) Case 202315432 · Estate Management The complaint is about the landlord’s handling of: 4 Dec 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202217703) Case 202217703 · Managing Relations The complaint is about the landlord's response to the resident’s reports of repairs, including: The boiler. The shower door. A … 4 Dec 2024 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202401031) Case 202401031 · Financial The complaint is about the landlord’s handling of and response to the resident’s: Reports of water ingress from exterior walls … 4 Dec 2024 Partial Maladministration Soha Housing Limited (202301865) Case 202301865 · Financial The complaint is about the landlord’s handling of the resident’s: Concerns about monthly charges which are not applicable to him. … 4 Dec 2024 Partial Maladministration Thanet District Council (202227258) Case 202227258 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Noise nuisance. Damp and mould. 3 Dec 2024 Partial Maladministration Midland Heart Limited (202225075) Case 202225075 · Managing Relations The complaint is about the landlord’s handling of: Heating and hot water repairs. Roof leaks affecting the resident’s property. The … 3 Dec 2024 Partial Maladministration Waltham Forest Council (202205559) Case 202205559 · Managing Relations The complaint is about the landlord’s response to: reports of a leak. reports of delays in providing information concerning the … 2 Dec 2024 Partial Maladministration A2Dominion Housing Group Limited (202400057) Case 202400057 · Managing Relations The complaint is about the landlord’s handling of: Faults with the resident’s mechanical ventilation system. The resident’s report of smells … 29 Nov 2024 Partial Maladministration A2Dominion Housing Group Limited (202231935) Case 202231935 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the: Resident’s concerns the fence she installed might lead to her eviction. … 29 Nov 2024 Partial Maladministration Aster Group Limited (202404076) Case 202404076 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Roof repairs. Reports of damp and mould. Reports of antisocial … 29 Nov 2024 Partial Maladministration Freebridge Community Housing Limited (202217964) Case 202217964 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the residents’: Reports about repairs to soffits, facias and guttering Reports about … 29 Nov 2024 Partial Maladministration Hammersmith and Fulham Council (202345481) Case 202345481 · Old Complaints Handling categories This complaint is about the landlord’s handling of repairs in the resident’s property, including: Damp and mould. Window repairs. The … 29 Nov 2024 Partial Maladministration Hyde Housing Association Limited (202226674) Case 202226674 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concerns about a thermostat. Associated formal complaint. 29 Nov 2024 Partial Maladministration Kirklees Council (202314578) Case 202314578 · Financial The complaint is about the landlord’s: 29 Nov 2024 Partial Maladministration Lewisham Council (202347050) Case 202347050 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports of damp and mould affecting her property. A temporary … 29 Nov 2024 Partial Maladministration London Borough of Newham (202226552) Case 202226552 · Information and data management The complaint is about the landlord’s handling of the resident’s reports regarding: Repairs to the loft hatch and insulation. Plastering … 29 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202219217) Case 202219217 · Managing Relations REPORT COMPLAINT 202219217 London & Quadrant Housing Trust (L&Q) 29 November 2024 Our approach The Housing Ombudsman’s approach to investigating … 29 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202230164) Case 202230164 · Financial The complaint is about the landlord's handling of the resident’s reports of: Concerns about service charges Repairs to the property … 29 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202313921) Case 202313921 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) and noise nuisance. The resident’s … 29 Nov 2024 Partial Maladministration Moat Homes Limited (202340083) Case 202340083 · Old Moving to a Property categories The complaint is regarding the landlord’s handling of: Repairs to the resident’s front door. Reports of damp and mould. The … 29 Nov 2024 Partial Maladministration Notting Hill Genesis (202313683) Case 202313683 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s: Request for adaptations in the garden. Reports of repair issues … 29 Nov 2024 Partial Maladministration Notting Hill Genesis (NHG) (202326292) Case 202326292 · Financial The complaint concerns the landlord’s handling of: The resident’s reports of damp and mould. Damage caused to the resident’s possessions. … 29 Nov 2024 Partial Maladministration Notting Hill Genesis (NHG) (202337760) Case 202337760 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Communication regarding an event held in a neighbour’s flat. Handling of the resident’s query … 29 Nov 2024 Partial Maladministration Paragon Asra Housing Limited (202325751) Case 202325751 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s reports of repairs throughout the property. The landlord’s response to … 29 Nov 2024 Partial Maladministration Sanctuary Housing Association (202328174) Case 202328174 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about: The boundary fence and gate. The windows and … 29 Nov 2024 Partial Maladministration Sanctuary Housing Association (202341321) Case 202341321 · Financial The complaint is about: The landlord's handling of damp and mould. The landlord's handling of roof repairs. The landlord's complaint … 29 Nov 2024 Partial Maladministration Southern Housing (202108019) Case 202108019 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Request to replace the windows and back door. Reports of … 29 Nov 2024 Partial Maladministration Southern Housing (202300899) Case 202300899 · Financial The complaint is about the landlord’s handling of the resident’s reports of: Mould. Damp and flooring. Silverfish infestation. Damaged personal … 29 Nov 2024 Partial Maladministration Stonewater Limited (202301180) Case 202301180 · Estate Management The complaint is about: The landlord's handling of reports that contractors had not done communal cleaning. The landlord's handling of … 29 Nov 2024 Partial Maladministration Your Housing Group Limited (202234964) Case 202234964 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the flooring in the upstairs bathroom and downstairs wet room. … 28 Nov 2024 Partial Maladministration ForHousing Limited (202342868) Case 202342868 · Information and data management The complaint is about: The landlord’s response to reports of damp and mould. The landlord’s complaint handling. The Ombudsman has … 28 Nov 2024 Partial Maladministration Lewisham Council (202319659) Case 202319659 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s mutual exchange. a repair to an electrical socket in the … 28 Nov 2024 Partial Maladministration Lewisham Council (202345128) Case 202345128 · Managing Relations The complaint is about the landlord’s handling of: Reports of loss of heating and hot water. Reports of damp and … 28 Nov 2024 Partial Maladministration Lewisham Council (202419769) Case 202419769 · Managing Relations The complaint is about the landlord’s handling of: Reports of leaks, damp and mould. The complaint. 28 Nov 2024 Partial Maladministration London Borough of Redbridge (202400614) Case 202400614 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: housing application. reports of damp and mould at the property. … 28 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202227796) Case 202227796 · Information and data management The complaint is about the landlord’s handling of: The resident’s personal information as she believes that it provided her information … 28 Nov 2024 Partial Maladministration Milton Keynes City Council (202223793) Case 202223793 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise and antisocial behaviour. Request for a managed … 28 Nov 2024 Partial Maladministration Southwark Council (202301749) Case 202301749 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s rehousing application. The … 28 Nov 2024 Partial Maladministration Sovereign Network Homes (202306510) Case 202306510 · Financial The complaint is about the landlord’s handling of the resident’s concerns about: 28 Nov 2024 Partial Maladministration Stevenage Borough Council (202318596) Case 202318596 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of fence repairs. response to the resident’s concerns about a structure in a … 28 Nov 2024 Partial Maladministration Stonewater Limited (202330433) Case 202330433 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the: Front door. Kitchen. Bathroom.