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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

Most recent first
20 Jan 2025 Partial Maladministration West Kent Housing Association (202127636) Case 202127636 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports of outstanding defects in the property. The related complaint. 17 Jan 2025 Partial Maladministration Orbit Group Limited (202315846) Case 202315846 · Information and data management The complaint is about the landlord’s handling of: Damp and mould. The resident’s authorisation for her son to act on … 17 Jan 2025 Partial Maladministration Peabody Trust (202303458) Case 202303458 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, mould, and the associated repairs. The … 17 Jan 2025 Partial Maladministration Thurrock Council (202344415) Case 202344415 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: claim for damages to his personal belongings. reports of damp … 17 Jan 2025 Partial Maladministration Wiltshire Council (202346931) Case 202346931 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of required repairs, roof repair, and planned roof replacement. … 16 Jan 2025 Partial Maladministration Jigsaw Homes Group Limited (202400224) Case 202400224 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s rehousing application. The Ombudsman has also taken the decision to … 16 Jan 2025 Partial Maladministration London Borough of Lambeth (202333409) Case 202333409 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of leaks from a neighbour’s balcony, damaged brickwork, defective … 16 Jan 2025 Partial Maladministration Luton Borough Council (202316649) Case 202316649 · Information and data management The complaint is about the landlord’s handling of: Damp and mould and related repairs. The resident’s reports of personal injury … 16 Jan 2025 Partial Maladministration The Guinness Partnership Limited (202229032) Case 202229032 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s request for a video doorbell. The Ombudsman has also considered … 16 Jan 2025 Partial Maladministration Your Housing Group Limited (202330966) Case 202330966 · Old Complaints Handling categories The complaint is about the landlord's handling of: Repairs to the property. Reports of damp and mould. The associated complaint. 15 Jan 2025 Partial Maladministration Platform Housing Group Limited (202307100) Case 202307100 · Old Property Condition categories The complaint is about the landlord’s handling of: A window repair. Damp and mould. 15 Jan 2025 Partial Maladministration Southern Housing (202401558) Case 202401558 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to a leak which caused a foul smell, damp, and mould. … 14 Jan 2025 Partial Maladministration Ashford Borough Council (202319724) Case 202319724 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at the property. Response to … 14 Jan 2025 Partial Maladministration London Borough of Hackney (202314143) Case 202314143 · ASB/Abuse/Nuisance The complaint is about how the landlord has handled the resident’s reports of noise nuisance. We have also considered the … 14 Jan 2025 Partial Maladministration Sovereign Network Group (202301929) Case 202301929 · Estate Management The complaint is about the landlord’s response to the resident’s reports about: Damage to a fence and trees. The associated … 10 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202332494) Case 202332494 · Financial The complaint is about the resident’s concerns around: The level of service charges associated with the resident’s property. The landlord’s … 10 Jan 2025 Partial Maladministration London Borough of Redbridge (202408596) Case 202408596 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of: Bathroom repairs. Window repairs. Mould in the property. 10 Jan 2025 Partial Maladministration Norwich City Council (202317762) Case 202317762 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling is … 10 Jan 2025 Partial Maladministration Origin Housing Limited (202402576) Case 202402576 · Old Property Condition categories The complaint is about the landlord’s handling of: Outstanding repairs. Reports of damp and mould. 10 Jan 2025 Partial Maladministration Sanctuary Housing Association (202409994) Case 202409994 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of issues with the storage heaters in the property. … 10 Jan 2025 Partial Maladministration Selwood Housing Society Limited (202220136) Case 202220136 · Managing Relations The complaint is about the landlord’s handling of the applicant’s application for a shared ownership property. The Ombudsman has also … 9 Jan 2025 Partial Maladministration Abri Group Limited (202401476) Case 202401476 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Allegations of harassment and reports of antisocial behaviour (ASB). The associated complaint. 9 Jan 2025 Partial Maladministration Onward Homes Limited (202311865) Case 202311865 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s report of fire alarms failing to activate during a fire … 8 Jan 2025 Partial Maladministration Camden Council (202228423) Case 202228423 · Financial The complaint is about the landlord’s handling of the resident’s water charges. The Ombudsman has also investigated the landlord’s complaint … 8 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202303913) Case 202303913 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A leak into the resident’s property which caused damp and mould. The … 8 Jan 2025 Partial Maladministration Magna Housing Limited (202343407) Case 202343407 · Old Moving to a Property categories The complaint refers to the landlord’s handling of the resident’s: Reports of damp and mould. Request to be rehoused. 8 Jan 2025 Partial Maladministration Westminster City Council (202228383) Case 202228383 · Old Complaints Handling categories The complaint is about the landlord’s handling of the leaseholder’s report that a storage heater was not working. The Ombudsman … 23 Dec 2024 Partial Maladministration Clarion Housing Association Limited (202209035) Case 202209035 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: A leak to her home. Lift repairs. The … 23 Dec 2024 Partial Maladministration Eastlight Community Homes Limited (202334050) Case 202334050 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from a neighbour. Request to … 23 Dec 2024 Partial Maladministration Leeds City Council (202345512) Case 202345512 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request for rehousing. 23 Dec 2024 Partial Maladministration LiveWest Homes Limited (202328440) Case 202328440 · Old Complaints Handling categories The complaint is about the landlord’s handling of a roof leak. This Service has also investigated the landlord’s complaint handling. 23 Dec 2024 Partial Maladministration London Borough of Islington (202328765) Case 202328765 · Old Moving to a Property categories The complaint is about the landlord’s response to the resident’s: Antisocial behaviour (‘ASB’) reports. Request for a management transfer. 23 Dec 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202414096) Case 202414096 · Managing Relations The complaint concerns the landlord’s handling of the resident’s reports of: A leak in the property. Damp and mould. This … 23 Dec 2024 Partial Maladministration Southern Housing (202311890) Case 202311890 · Estate Management The complaint is about the landlord’s: response to the resident’s reports of various repair issues at the property, including: windows; … 23 Dec 2024 Partial Maladministration Sovereign Network Homes (Former Network Homes) (202315037) Case 202315037 · Information and data management The complaint is about the landlord's handling of: The resident’s request for data covered by General Data Protection Regulation. The … 20 Dec 2024 Partial Maladministration Acis Group Limited (202226890) Case 202226890 · Occupancy Rights The complaint is about the landlord’s handling of: The resident’s request to cancel their tenancy. The associated complaint. 20 Dec 2024 Partial Maladministration Aster Group Limited (202312581) Case 202312581 · Financial The complaint is about the landlord’s: handling of damp and other repairs in the property. repair to a blocked toilet … 20 Dec 2024 Partial Maladministration Basildon Borough Council (202334594) Case 202334594 · Financial The complaint is about the landlord’s handling of the resident’s reports of: Repairs to the property. Damage caused by its … 20 Dec 2024 Partial Maladministration Clarion Housing Association Limited (202313537) Case 202313537 · Estate Management The complaint is about: The landlord’s handling of the resident’s request for a replacement key fob. The landlord’s handling of … 20 Dec 2024 Partial Maladministration Curo Places Limited (202314163) Case 202314163 · Financial The complaint is about the landlord’s handling of: Roof repairs and insulation to the resident’s property. Damp and mould in … 20 Dec 2024 Partial Maladministration ForHousing Limited (202312262) Case 202312262 · Old Complaints Handling categories The complaint is about the landlord’s handing of: The resident’s reports of damp and mould, and the associated repairs. The … 20 Dec 2024 Partial Maladministration Great Places Housing Association (202318095) Case 202318095 · Financial The complaint is about the landlord’s handling of: The repairs including damp and mould in the property. Designating the resident … 20 Dec 2024 Partial Maladministration Housing 21 (202445677) Case 202445677 · Estate Management The complaint is about the landlord’s handling of: The level of rent and service charge. Communication about the rent and … 20 Dec 2024 Partial Maladministration Hyde Housing Association Limited (202306973) Case 202306973 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of the resident’s reports of a leak in the shower room. The landlord’s … 20 Dec 2024 Partial Maladministration Islington Council (202403261) Case 202403261 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s concerns about housing points she had been awarded and the … 20 Dec 2024 Partial Maladministration London Borough of Hackney (202324870) Case 202324870 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about: Windows and insulation. Damp and mould. 20 Dec 2024 Partial Maladministration London Borough of Harrow (202305653) Case 202305653 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports that her boiler was faulty, including a period when … 20 Dec 2024 Partial Maladministration London Borough of Lambeth (202308455) Case 202308455 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s: Response in relation to damp and mould; Response in relation to tree works; … 20 Dec 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202329496) Case 202329496 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould and a subsequent pest … 20 Dec 2024 Partial Maladministration Midland Heart Limited (202226996) Case 202226996 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Handling of the resident’s concerns …