Clarion Housing Association Limited (202314249)
This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in his property. The associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
ForHousing Limited (202320924)
This complaint is about: The landlord’s handling of repairs to the resident’s bathroom tiles and bath. The landlord’s complaint handling.
Irwell Valley Housing Association Limited (202340253)
The complaint is about the landlord’s handling of: the resident’s concerns regarding removal of access to the bin chute. the resident’s transfer request.
Leeds City Council (202326662)
The complaint is about the landlord’s: management of the resident’s concerns about the temporary accommodation condition handling of the resident’s reports of repairs in the kitchen in her property handling of the resident’s reports of damp and mould in her property handling of the resident’s request for reimbursement of energy …
Southern Housing (202439743)
The complaint is about the landlord’s response to the resident’s: Concerns about having to temporarily decant. Enquiries about a mutual exchange. Concerns about its handling of repairs including damp and mould. Request for a management move.
Stockport Homes Limited (202419791)
The complaint is about the landlord’s handling of: The resident’s subject access request. Imposing contact restrictions on the resident. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202308353)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Temporary move. Request for compensation. Associated complaint.
East Midlands Housing Group Limited (202346240)
The complaint is about the landlord’s: Handling of a boiler repair. Associated complaint handling.
Ekaya Housing Association Limited (202219035)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
Flagship Housing Group Limited (202317467)
The complaint is about the landlord’s response to the resident’s reports about: Damp and mould, and subsequent damage to belongings. The lounge floor.
London & Quadrant Housing Trust (202324056)
The complaint is about the landlord’s handling of: The sign-up process and the resident’s request for a transfer to a more suitable property. The associated complaint.
Metropolitan Thames Valley Housing (MTV) (202307376)
This complaint is about the landlord’s handling of: The resident’s request for support when the lift in the block was out of service. The resident’s request for rehousing. The associated complaint.
Orbit Housing Association Limited (202413924)
The complaint is about the landlord’s handling of: Repairs and adaptations to the resident’s kitchen and bathroom. The replacement of a fire door. Communal maintenance.
Origin Housing Limited (202425613)
The complaint is about the landlord’s handling of window repairs at the property. The Ombudsman has also considered the landlord’s complaint handling.
Paragon Asra Housing Limited (202227582)
The complaint is about the landlord’s handling of: Reports of damp and mould. The resident’s complaint.
Sanctuary Housing Association (202230351)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the guttering and facia board. We have also considered the landlord’s complaint handling.
Torus62 Limited (202427099)
The complaint is about the landlord's handling of: Asbestos found in the garden at the property; Debris and items in the garden; Reports of issues with the fence in the garden; The resident’s reports of rats in the garden.
Trident Housing Association Limited (202347549)
The complaint is about the landlord’s handling of the resident’s: service charge account reports of a leaking roof request to install a lock or door to a bin store associated complaint
Clarion Housing Association Limited (202346766)
The complaint is about the landlord’s response to the resident’s: Reports of a leak in the bathroom. Reports of concerns while he was in temporary accommodation. Associated formal complaint.
Metropolitan Thames Valley Housing (MTV) (202326012)
The complaint is about the landlord’s response to the resident’s report of a leak in his bathroom. We have also looked at the landlord’s complaint handling.
Southern Housing (202321638)
The complaints are about the landlord's handling of: Outstanding communal repairs. Outstanding defect works. The associated formal complaint.
Together Housing Association Limited (202332525)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint.
Stonewater Limited (202317294)
The complaint is about the landlord's handling of reports of A toilet leak at the property. Other repairs at the property. We have also investigated the associated complaint handling.
A2Dominion Housing Group Limited (202309936)
The complaint is about the landlord's handling of: The resident’s reports of a leak at her property. The associated formal complaint.
Citizen Housing (202404305)
The complaint is about the landlord’s response to the resident’s: Report of a leak and associated repairs. Request for the landlord to buy back the property. We have also considered the landlord’s: Complaint handling. Record keeping.
Clarion Housing Association Limited (202317990)
The complaint is about the landlord’s: Handling of reports of a hole in the roof. Response on repairs to a fence. Response on communication preferences.
Clarion Housing Association Limited (202401217)
The complaint is about: The landlord’s handling of: The resident’s tenancy review. Lift repairs. The landlord’s response to the resident’s: Reports of damp and mould. Request to be rehoused. Complaint about a member of staff. Request for non-damp and mould repairs. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202415386)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). Loss of heating and hot water. Lift repairs. Concerns about the maintenance of communal areas. The associated complaint.
Clarion Housing Association Limited (202425097)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould, and the associated repairs. Concerns about the condition of his garden and fencing. Reports of a rodent infestation. We have also considered the landlord’s complaint handling.
Habinteg Housing Association Limited (202225256)
The complaint is about the landlord’s response to the resident’s complaint about: Its handling of issues with the: Communal aerial. Guttering. Communal window. Her reports about parking issues. Its use of its reasonable behaviour policy. We have also investigated the landlord’s complaint handling.
Home Group Limited (202323765)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request for a move. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.
Hyde Housing Association Limited (202402117)
The complaint is about the landlord’s handling of the resident’s request for repairs to the balcony. We have also investigated the landlord’s handling of the associated complaint.
Jigsaw Homes Group Limited (202317067)
The complaint is about the landlord’s: Response to the resident’s reports of issues with car parking. Complaint handling.
London Borough of Islington (202418604)
The complaint is about the landlord’s handling of the resident’s: Request to transfer to another property. Concerns about damp and mould within the property. Reports for it to carry out repairs to the windows and doors.
Plymouth Community Homes Limited (202421163)
The complaint is about the landlord’s: Handling of the resident’s reports of issues with the drains in her previous property. Handling of the resident’s mutual exchange. Response to the resident’s reports of antisocial behaviour in her current property.
Sanctuary Housing Association (202421010)
The complaint is about the landlord’s handling of leaks into the property. We have also assessed the landlord’s complaint handling.
Clarion Housing Association Limited (202303875)
The complaint is about the landlord’s handling of: Damp and mould in the property, and the subsequent damaged caused. The resident’s decant. The Ombudsman has also investigated the landlord’s handling of the complaint.
Great Places Housing Group Limited (202324938)
The complaint is about the landlord’s handling of: A request to terminate her tenancy. A request to set up a payment plan. The resident’s reports of anti-social behaviour (ASB). The resident’s formal complaint.
London & Quadrant Housing Trust (L&Q) (202321145)
The complaint is about the landlord’s handling of the resident’s: Requests for repairs to the boiler. Associated complaint.
Notting Hill Genesis (NHG) (202408282)
The complaint is about the landlord's handling of: Repairs to the front door and hallway entrance door as well as defective windows. The resident's request to transfer his tenancy from a joint to a sole tenancy. Issuing the resident a £500 refund. The associated complaint.
Southwark Council (202314265)
The complaint is about the landlord’s: Handling of reports of damp and mould at the property. Response to reports of a damaged internal door. Handling of issues with the garden. Complaint handling.
Teign Housing (202229529)
The complaint is about the landlord’s handling of: Reports of damp and mould. The associated formal complaint.
Clarion Housing Association Limited (202312895)
The complaint is about:
London Borough of Newham (202406771)
The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint.
London & Quadrant Housing Trust (202309453)
The complaint is about the landlord’s handling of: Repairs to the resident’s windows and doors. The resident’s reports of antisocial behaviour (ASB). A compensation payment for a previous repair. The associated complaint.
London & Quadrant Housing Trust (202322335)
The complaint is about the landlord’s handling of the resident’s: Request for a roof covering to be installed over his car parking space. Reports of fly tipping and that grounds maintenance was not being carried out. Reports that the communal door and corridor was causing noise nuisance. The Ombudsman has …
London & Quadrant Housing Trust (L&Q) (202424815)
The complaint is about the landlord’s handling of: The resident’s reports of a leaking roof and associated damp and mould at her property. The complaint.
Quadrant-Brownswood Tenant Co-operative Limited (202319498)
The complaint is about the landlord’s: Handling of the resident’s request for temporary accommodation or respite care during repairs. Handling of repairs to the resident’s wet room. Response to the resident's request for a key safe box. Complaint handling.
Southwark Council (202414244)
The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak and subsequent damp and mould. Associated complaint.
West Kent Housing Association (202400774)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports about her kitchen ceiling. Requests to move. Complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)