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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,351 of 16,595 decisions

Decisions

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30 Jan 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202345330) Case 202345330 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: reports of a roof leak and associated internal property damage; … 30 Jan 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202313697) Case 202313697 · Old Complaints Handling categories The complaint is about the landlord’s: Response to concerns that the cooker was damaged during refurbishment works. Handling of a … 30 Jan 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202400110) Case 202400110 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request to be decanted. Formal … 30 Jan 2025 Partial Maladministration Notting Hill Genesis (202305706) Case 202305706 · Old Complaints Handling categories The complaint is about: the impact of antisocial behaviour (ASB) on the resident’s health. the landlord’s handling of the resident’s … 30 Jan 2025 Partial Maladministration Peabody Trust (202345779) Case 202345779 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: Repairs to a leak. Repairs to resolve damp and mould and associated … 30 Jan 2025 Partial Maladministration ReSI Homes Limited (202326115) Case 202326115 · Financial The complaint concerns the landlord’s handling of: The resident’s request for a breakdown of the service charges. The resident’s reports … 30 Jan 2025 Partial Maladministration Richmond Housing Partnership Limited (202233657) Case 202233657 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of ongoing drainage and sewage issues. The Ombudsman has … 30 Jan 2025 Partial Maladministration Slough Borough Council (202308133) Case 202308133 · Financial The complaint is about the landlord’s handling of: the resident’s queries relating to service charges. the subsequent complaint. 30 Jan 2025 Partial Maladministration Solihull Metropolitan Borough Council (202327039) Case 202327039 · Managing Relations The complaint is about the: Suitability of the property. Landlord’s handling of the resident’s reports of anti social behaviour (ASB) … 30 Jan 2025 Partial Maladministration Southwark Council (202413809) Case 202413809 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Requests to remove a parcel box. A leak and associated repairs. The … 30 Jan 2025 Partial Maladministration Sovereign Network Homes (202343795) Case 202343795 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of: Repairs to a bedroom light switch. Leaks in … 30 Jan 2025 Partial Maladministration Swindon Borough Council (202411511) Case 202411511 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the structural issues that the resident reported. Handling of the resident’s request … 30 Jan 2025 Partial Maladministration Wandle Housing Association Limited (202230608) Case 202230608 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Right to Buy (RTB) application. Associated complaint. 30 Jan 2025 Partial Maladministration Wandle Housing Association Limited (202310778) Case 202310778 · Financial The complaint is about the landlord’s: communications with the resident in relation to a managed move. communications with the resident … 29 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202312853) Case 202312853 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of poor cleaning, caretaking and maintenance of the property … 29 Jan 2025 Partial Maladministration Colchester City Council (202343106) Case 202343106 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and related window repairs. Repairs … 29 Jan 2025 Partial Maladministration Home Group Limited (202300402) Case 202300402 · Estate Management The complaint is about the landlord’s handling of the resident’s complaints about: Increases in rent. The landlord’s setting of a … 29 Jan 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202306793) Case 202306793 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Rehousing application on medical grounds. Formal complaint. 29 Jan 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202308080) Case 202308080 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of leaks into the kitchen. Associated formal complaint. 29 Jan 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202222100) Case 202222100 · Occupancy Rights The complaint is about: The landlord’s handling of the resident’s tenancy end date and his request for a refund of … 29 Jan 2025 Partial Maladministration Southwark Council (202409950) Case 202409950 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of a leak and subsequent repairs. Request for alternative … 29 Jan 2025 Partial Maladministration The Guinness Partnership Limited (202234692) Case 202234692 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s concerns about their privacy. The Ombudsman has also considered the … 29 Jan 2025 Partial Maladministration Town and Country Housing (202301922) Case 202301922 · Managing Relations The complaint is about the landlord’s response to: A loss of heating and hot water in the resident’s property. The … 29 Jan 2025 Partial Maladministration Vivid Housing Limited (202316020) Case 202316020 · Financial The complaint is about the landlord’s: Handling of repairs following a leak. Response to the resident’s concerns raised in relation … 29 Jan 2025 Partial Maladministration Yorkshire Housing Limited (202311148) Case 202311148 · Financial The complaint is about the level of compensation awarded by the landlord relating to its handling of damp and mould. … 28 Jan 2025 Partial Maladministration A2Dominion Housing Group Limited (202325326) Case 202325326 · Old Complaints Handling categories The complaint is about the landlord’s handling of: 28 Jan 2025 Partial Maladministration B3 Living Limited (202123802) Case 202123802 · Old Complaints Handling categories The resident has complained about the landlord’s: response to outstanding repairs at the property. handling of antisocial behaviour (‘ASB’) reports … 28 Jan 2025 Partial Maladministration London Borough of Brent (202225032) Case 202225032 · Information and data management This complaint is about the landlord’s: Response to the report of a leak into the resident’s property from the flat … 28 Jan 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202305058) Case 202305058 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s reports about hot water service failures, and the level of … 28 Jan 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202402829) Case 202402829 · Managing Relations The complaint is about the landlord’s handling of: repairs to the bathroom. repairs to the kitchen. the resident’s report about … 28 Jan 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202222052) Case 202222052 · Old Complaints Handling categories The complaint is about the landlord’s handling of: repairs to the boiler. requests to replace the hot water cylinder. reports … 28 Jan 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202411277) Case 202411277 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the … 28 Jan 2025 Partial Maladministration Orwell Housing Association Limited (202326522) Case 202326522 · Financial The complaint is about: The landlord’s handling of the resident’s reports of damp and mould and his request for an … 28 Jan 2025 Partial Maladministration Sanctuary Housing Association (202337623) Case 202337623 · Managing Relations REPORT COMPLAINT 202337623 Sanctuary Housing Association 28 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 27 Jan 2025 Partial Maladministration Colchester City Council (202300696) Case 202300696 · Old Complaints Handling categories The complaint is about the landlord's response to the resident’s: Request for repairs. Complaint about damage caused to her flooring. … 27 Jan 2025 Partial Maladministration Karbon Homes Limited (202337281) Case 202337281 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling. 27 Jan 2025 Partial Maladministration Peabody Trust (202318053) Case 202318053 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling. 27 Jan 2025 Partial Maladministration Trent & Dove Housing Limited (202230178) Case 202230178 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about: A communal bollard wired into the resident’s meter. … 24 Jan 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202323467) Case 202323467 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of outstanding repairs to the property’s porch and subsequent … 24 Jan 2025 Partial Maladministration Plus Dane Housing Limited (202300413) Case 202300413 · Financial The complaint is about the landlord’s handling and response to the resident’s: Reports of repairs to a communal fence. Request … 24 Jan 2025 Partial Maladministration Your Housing Group Limited (202308167) Case 202308167 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Anti-social behaviour (ASB). Communal door entry repairs. The Ombudsman has also investigated … 24 Jan 2025 Partial Maladministration Your Housing Group Limited (202321447) Case 202321447 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s handling of: Leaks in the property. Moving him from the property. His complaint. 23 Jan 2025 Partial Maladministration Sanctuary Housing Association (202401611) Case 202401611 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Request for repairs to the shower tray. Reports of a … 21 Jan 2025 Partial Maladministration Bolton at Home Limited (202404403) Case 202404403 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs and maintenance of the boiler at the property. The associated complaint. 21 Jan 2025 Partial Maladministration Curo Places Limited (202331355) Case 202331355 · Managing Relations The complaint is about the landlord’s: handling of tenancy compliance issues. handling of reports of antisocial behaviour (ASB). handling of … 21 Jan 2025 Partial Maladministration Home Group Limited (202406373) Case 202406373 · Old Complaints Handling categories The complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB). The resident’s request for a … 21 Jan 2025 Partial Maladministration Onward Homes Limited (202344019) Case 202344019 · Old Complaints Handling categories The complaint concerns the landlord’s: Response to reports of strong odours within the property due to an issue with the … 20 Jan 2025 Partial Maladministration Islington Council (202400195) Case 202400195 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s request to replace the front door. This service has also … 20 Jan 2025 Partial Maladministration Places for People Group Limited (202315481) Case 202315481 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident's reports of antisocial behaviour (ASB). Response to the resident's concerns … 20 Jan 2025 Partial Maladministration Southern Housing (202329249) Case 202329249 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the resident’s: Boiler. Kitchen appliances. Door entry system.