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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

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21 Feb 2025 Partial Maladministration Sanctuary Housing Association (202218853) Case 202218853 · Information and data management The complaint is about the landlord’s handling of reports of a leak from the above property, and the associated repairs. … 20 Feb 2025 Partial Maladministration Gateshead Metropolitan Borough Council (202315737) Case 202315737 · Information and data management The complaint is about the landlord’s handling of: The resident’s request under the Freedom of Information Act 2000. The resident’s … 20 Feb 2025 Partial Maladministration GreenSquareAccord Limited (202226726) Case 202226726 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) caused by a neighbour. Associated … 20 Feb 2025 Partial Maladministration Rotherham Metropolitan Borough Council (202316705) Case 202316705 · Old Complaints Handling categories The complaint is about the landlord’s decision to repair the living room windows and not replace them. This Service has … 19 Feb 2025 Partial Maladministration Nottingham Community Housing Association Limited (202315244) Case 202315244 · Financial The complaint is about: An increase in the resident’s service charge. The landlord’s response to the resident’s report of a … 18 Feb 2025 Partial Maladministration Bournemouth, Christchurch and Poole Council (202232665) Case 202232665 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Concerns about staff conduct. This … 18 Feb 2025 Partial Maladministration Connexus Homes Limited (202311069) Case 202311069 · Financial The complaint is about the landlord’s handling of the resident’s reports that: A tile had come off the roof. The … 18 Feb 2025 Partial Maladministration Islington Council (202303962) Case 202303962 · Financial The complaint is about the landlord’s response to the resident’s: Concerns regarding the condition of the property on letting. Reports … 18 Feb 2025 Partial Maladministration London Borough of Hackney (202342205) Case 202342205 · Local Authority / ALMO or TMO The complaint is about: the impact of repair issues on the resident’s household’s health. the landlord’s handling of: repairs to … 18 Feb 2025 Partial Maladministration Peabody Trust (202300324) Case 202300324 · Financial The complaint is about the landlord’s: Offer of compensation to the resident. Handling of the resident’s complaint. 18 Feb 2025 Partial Maladministration Sanctuary Housing Association (202327534) Case 202327534 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The installation of loft insulation and the resident’s request for a new … 18 Feb 2025 Partial Maladministration Sanctuary Housing Association (202418136) Case 202418136 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to a bedroom window. Reports of damp and mould. The Ombudsman … 17 Feb 2025 Partial Maladministration Aster Group Limited (202305562) Case 202305562 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s handling of: Defect repairs. Her concerns about the location of a radiator. Bathroom … 17 Feb 2025 Partial Maladministration Brighton and Hove City Council (202322679) Case 202322679 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s complaint. 17 Feb 2025 Partial Maladministration Lambeth Council (202320004) Case 202320004 · Information and data management The complaint is about an unannounced visit by landlord staff to the resident’s property. The Ombudsman has also considered the … 17 Feb 2025 Partial Maladministration Midland Heart Limited (202409630) Case 202409630 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Response to the resident’s reports … 17 Feb 2025 Partial Maladministration Richmond Housing Partnership Limited (202301389) Case 202301389 · Financial The complaint is about the landlord’s handling of: Works to make good the resident’s property following a burst water pipe. … 17 Feb 2025 Partial Maladministration Southern Housing (202218618) Case 202218618 · Financial The complaint is about the landlord’s response to the resident’s: Reports of cracks in the hallway. Concerns about the decking … 17 Feb 2025 Partial Maladministration Tower Hamlets Homes (202114805) Case 202114805 · Financial This complaint is about: The landlord’s intention to increase the service charge at the property. The landlord’s handling of resident’s … 14 Feb 2025 Partial Maladministration Broadacres Housing Association Limited (202313562) Case 202313562 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: Parking arrangements. Staff conduct. 14 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202231459) Case 202231459 · Financial The complaint is about the landlord’s response to the resident’s: Complaint about damage caused to his kitchen. Concerns about his … 14 Feb 2025 Partial Maladministration Haringey London Borough Council (202313487) Case 202313487 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Window repairs. Anti-social behaviour reports. 14 Feb 2025 Partial Maladministration Hexagon Housing Association Limited (202304248) Case 202304248 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the balcony. The resident’s request for reasonable adjustments. The associated … 14 Feb 2025 Partial Maladministration London & Quadrant Housing Trust (202319709) Case 202319709 · Financial The complaint is about the landlord's handling of the resident's concerns that contractors had disposed of her personal belongings. The … 14 Feb 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202304010) Case 202304010 · Financial The complaint is about: The increase in the resident’s service charge in 2024. The landlord’s response to the resident’s report … 14 Feb 2025 Partial Maladministration Paragon Asra Housing Limited (202409408) Case 202409408 · ASB/Abuse/Nuisance The complaint is about: 14 Feb 2025 Partial Maladministration Together Housing Association Limited (202234002) Case 202234002 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to the resident's request for it to rehouse her due to overcrowding and … 13 Feb 2025 Partial Maladministration Hyde Housing Association Limited (202319405) Case 202319405 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns about asbestos works. Complaints handling. 13 Feb 2025 Partial Maladministration Leeds City Council (202347607) Case 202347607 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Concerns about the communication with the Adult Social Care team. … 13 Feb 2025 Partial Maladministration LiveWest Homes Limited (202310745) Case 202310745 · Old Property Condition categories The complaint is about the landlord's handling of the resident's reports of: Antisocial behaviour (ASB). Noise and vibration from the … 13 Feb 2025 Partial Maladministration Notting Hill Genesis (NHG) (202422923) Case 202422923 · Financial The complaint is about the landlord’s handling of: Repairs including works to remedy damp and mould, snagging issues in the … 13 Feb 2025 Partial Maladministration Southwark Council (202306966) Case 202306966 · Old Property Condition categories This complaint is about the landlord’s response to the residents reports of: An incident in May 2020 in which her … 13 Feb 2025 Partial Maladministration West Kent Housing Association (202333042) Case 202333042 · Old Complaints Handling categories The resident has complained that the landlord missed an appointment to inspect damp and mould in her home. The Ombudsman … 12 Feb 2025 Partial Maladministration Bromford Housing Group Limited (202314418) Case 202314418 · Financial The complaint is about the landlord’s handling of: Damp and mould and window repairs at the resident’s property. The reimbursement … 12 Feb 2025 Partial Maladministration Chelmer Housing Partnership Limited (202328124) Case 202328124 · Financial This complaint is about the landlord’s handling of the resident’s: Reports of property repairs. Concerns about communication about his rent. 12 Feb 2025 Partial Maladministration Great Yarmouth Borough Council (202405474) Case 202405474 · Information and data management The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Temporary move. The Ombudsman has … 12 Feb 2025 Partial Maladministration Sanctuary Housing Association (202303854) Case 202303854 · Health and Safety (inc. building safety) This complaint is about the landlord’s response to the resident’s reports of: A leak from a radiator and the loss … 11 Feb 2025 Partial Maladministration Peabody Trust (202302854) Case 202302854 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of having no heating or hot water between 8 … 11 Feb 2025 Partial Maladministration Southern Housing (202300442) Case 202300442 · Financial The complaint is about the landlord’s handling of: The management of the resident’s rent account. The resident’s concerns about poor … 10 Feb 2025 Partial Maladministration Babergh District Council (202318473) Case 202318473 · Information and data management The complaint is about: 10 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202405178) Case 202405178 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns regarding asbestos in the property. The Ombudsman has also … 10 Feb 2025 Partial Maladministration Homes Plus Limited (202318747) Case 202318747 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of: Defects and concerns about the property after she … 10 Feb 2025 Partial Maladministration Notting Hill Genesis (NHG) (202410519) Case 202410519 · Financial The landlord’s handling of the resident’s request for a management transfer due to domestic violence. The landlord’s handling of the … 10 Feb 2025 Partial Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202324147) Case 202324147 · Old Complaints Handling categories The complaint is about the landlord's handling of: The resident’s reports about gases entering the property. The resident's concerns about … 10 Feb 2025 Partial Maladministration SHAL Housing Limited (202226625) Case 202226625 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: Repairs to the guttering. A lack of hot … 7 Feb 2025 Partial Maladministration Gateshead Metropolitan Borough Council (202210333) Case 202210333 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of roof repairs and water ingress. We have also … 7 Feb 2025 Partial Maladministration Hammersmith and Fulham Council (202409992) Case 202409992 · Information and data management The complaint is about: The landlord’s response to reports of antisocial behaviour. The associated complaint handling. The Ombudsman has also … 7 Feb 2025 Partial Maladministration Home Group Limited (202334483) Case 202334483 · Information and data management The complaint is about the landlord’s handling of: The temperature of radiators at the property. Reports of damp and mould. … 6 Feb 2025 Partial Maladministration Paragon Asra Housing Limited (202400857) Case 202400857 · Financial The complaint is about the landlord’s: Consideration of the resident’s request to be rehoused. Response to the resident’s reports of … 5 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202327139) Case 202327139 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of: a leak from the roof. antisocial behaviour (ASB). …