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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,351 of 16,595 decisions

Decisions

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5 Mar 2025 Partial Maladministration City of Westminster Council (202301766) Case 202301766 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to: The resident’s request to be rehoused. The resident’s reports about repairs, damage … 5 Mar 2025 Partial Maladministration Clarion Housing Association Limited (202403556) Case 202403556 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of repairs to her windows. The Ombudsman has also … 5 Mar 2025 Partial Maladministration One Vision Housing Limited (202316212) Case 202316212 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of foul smells from drains in the property. 5 Mar 2025 Partial Maladministration Women’s Pioneer Housing Limited (202318731) Case 202318731 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns about the neighbour’s CCTV. … 4 Mar 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202320298) Case 202320298 · Financial The complaint is about the landlord’s handling of: The resident’s queries about her service charge account. The associated complaint. 4 Mar 2025 Partial Maladministration Peabody Trust (202403150) Case 202403150 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the residents’ report of a non-flushing toilet. The associated complaint handling. 4 Mar 2025 Partial Maladministration Torus62 Limited (202232490) Case 202232490 · Estate Management The complaint is about the landlord’s handling of the resident’s: Report that a patch of land bordering the property is … 3 Mar 2025 Partial Maladministration Clarion Housing Association Limited (202302119) Case 202302119 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request for permission to install … 3 Mar 2025 Partial Maladministration East Midlands Housing Group Limited (202306396) Case 202306396 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the resident’s boiler. The associated complaint. 3 Mar 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202313784) Case 202313784 · Old Complaints Handling categories The complaint is about the landlord’s handling of the proposed installation of broadband cabling to the property. We have also … 28 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202212143) Case 202212143 · Estate Management The complaint is about the landlord’s response to the resident about: A claim for a fall. Entry fobs. Staff conduct. … 28 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202232251) Case 202232251 · Old Property Condition categories The complaint is about the landlord’s response to the resident about: Draughty windows and doors. Damp and mould. 28 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202304542) Case 202304542 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident about: Repairs for the roof, stack pipe and patio door. … 28 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202304898) Case 202304898 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Report of a leak. Associated complaint. 28 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202306144) Case 202306144 · Health and Safety (inc. building safety) The complaint is about the landlord's response to the resident’s: Concerns about a reference provided to another landlord. Request to … 28 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202313919) Case 202313919 · Old Complaints Handling categories The complaint is abou t: The landlord disclosing the resident’s information to third party organisations. The landlord’s handling of the … 28 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202410369) Case 202410369 · Old Complaints Handling categories The complaint is about the landlord's handling of the: adaptations to the resident's current property; repairs to the footpath and … 28 Feb 2025 Partial Maladministration Hyde Housing Association Limited (202209514) Case 202209514 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports that her electric meter was incorrectly wired. The associated … 28 Feb 2025 Partial Maladministration London Borough of Hackney (202308590) Case 202308590 · Estate Management The complaint is about the landlord’s: Response to concerns raised by the resident about issues reported to him by other … 28 Feb 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202343223) Case 202343223 · Managing Relations The complaint is about the landlord’s: handling of reported inappropriate conduct of its contractor. response to reports that the kitchen … 28 Feb 2025 Partial Maladministration North Northamptonshire Council (202338820) Case 202338820 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The annual gas safety check and the decision to apply for a … 28 Feb 2025 Partial Maladministration Notting Hill Genesis (NHG) (202214652) Case 202214652 · Occupancy Rights The complaint relates to: The landlord’s response to the resident’s concerns about: The garden boundary. Its handling of repairs, and … 28 Feb 2025 Partial Maladministration Notting Hill Genesis (NHG) (202316659) Case 202316659 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The repairs to the boiler and heating. The resident’s reports of damp … 28 Feb 2025 Partial Maladministration Orbit Group Limited (202306375) Case 202306375 · Estate Management The complaint is about the landlord’s: handling of communal grounds maintenance services. complaint handling. 28 Feb 2025 Partial Maladministration Platform Housing Group Limited (202413460) Case 202413460 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of reports of a faulty boiler. Response to the resident’s request for compensation … 28 Feb 2025 Partial Maladministration Richmond Housing Partnership Limited (202329984) Case 202329984 · Managing Relations The resident’s complaint is about the landlord’s handling of her reports of: Multiple outstanding repairs. Concerns about staff conduct. A … 28 Feb 2025 Partial Maladministration Sanctuary Housing Association (202233731) Case 202233731 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of: The resident’s reports about anti-social behaviour (ASB). Repairs to the communal areas … 28 Feb 2025 Partial Maladministration Southern Housing (202404604) Case 202404604 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Request for carpet in the communal area. Reports of antisocial … 28 Feb 2025 Partial Maladministration Southwark Council (202317480) Case 202317480 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. The Ombudsman … 28 Feb 2025 Partial Maladministration Sovereign Network Homes (202315751) Case 202315751 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of: Leaks in the property. Damp and mould, and … 28 Feb 2025 Partial Maladministration Winchester City Council (202221030) Case 202221030 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about their neighbour’s CCTV cameras. The Ombudsman has also … 28 Feb 2025 Partial Maladministration Wolverhampton City Council (202317341) Case 202317341 · Estate Management The complaint is about the landlord’s response to: Privacy concerns related to the boundary of the garden. The resident’s reports … 27 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202217128) Case 202217128 · Financial The complaint is about the landlord’s: Handling of repairs to gutters, boiler, and radiators. Response to concerns about the conduct … 27 Feb 2025 Partial Maladministration Golding Homes Limited (202318490) Case 202318490 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Concerns over car parking outside her house. Concerns about a … 27 Feb 2025 Partial Maladministration GreenSquareAccord Limited (202316198) Case 202316198 · Information and data management The complaint is about the landlord’s response to the resident’s request for replacement doors. The Ombudsman has also considered the … 27 Feb 2025 Partial Maladministration Hammersmith and Fulham Council (202332670) Case 202332670 · Old Complaints Handling categories REPORT COMPLAINT 202332670 Hammersmith and Fulham Council 26 February 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 27 Feb 2025 Partial Maladministration Hyde Housing Association Limited (202223914) Case 202223914 · Old Complaints Handling categories The complaint is about the landlord’s decision not to apply for possession of a property on the estate where the … 27 Feb 2025 Partial Maladministration Hyde Housing Association Limited (202227122) Case 202227122 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the leaseholder’s reports of: External cracks appearing at the property. Repairs to … 27 Feb 2025 Partial Maladministration Leeds City Council (202307483) Case 202307483 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of repairs to the front door of the property. … 27 Feb 2025 Partial Maladministration Lewisham Council (202405801) Case 202405801 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: reports of antisocial behaviour (ASB). reports that a neighbour sublet their property. … 27 Feb 2025 Partial Maladministration London Borough of Barking and Dagenham (202306194) Case 202306194 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about: The offer of a property. The condition of … 27 Feb 2025 Partial Maladministration London Borough of Camden Council (202410150) Case 202410150 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to communal areas. Repairs to the property. The resident’s reports of … 27 Feb 2025 Partial Maladministration London Borough of Waltham Forest (202422442) Case 202422442 · Local Authority / ALMO or TMO The complaint is about: 27 Feb 2025 Partial Maladministration London & Quadrant Housing Trust (202407290) Case 202407290 · Old Complaints Handling categories The complaint is about: the impact of repair issues on the health of the resident and his daughter. the landlord’s … 27 Feb 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202311723) Case 202311723 · Financial The complaint is about the landlord's handling of the leaseholder’s: Reports of errors made on the service charge account. Concerns … 27 Feb 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202314122) Case 202314122 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 27 Feb 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202402841) Case 202402841 · Old Complaints Handling categories REPORT COMPLAINT 202402841 Metropolitan Thames Valley Housing (MTV) 27 February 2025 Our approach The Housing Ombudsman’s approach to investigating and … 27 Feb 2025 Partial Maladministration Midland Heart Limited (202315335) Case 202315335 · Financial The complaint is about the landlord’s handling of: The increase in service and rent charges. Notice to attend meetings. The … 27 Feb 2025 Partial Maladministration North Kesteven District Council (202314992) Case 202314992 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about: The condition of nearby allotments. The condition of … 27 Feb 2025 Partial Maladministration North Northamptonshire Council (202309097) Case 202309097 · Local Authority / ALMO or TMO The complaint is about how the landlord handled the resident’s: housing applications. reports of antisocial behaviour (ASB). reports of vandalism. …