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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "december" × Outcome: Partial_Maladministration ×

Showing 194 of 16,595 decisions matching "december"

Decisions

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3 Dec 2025 Partial Maladministration Clarion Housing Association Limited (202339137) Case 202339137 · Managing Relations Decision Case ID 202339137 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 3 … 3 Dec 2025 Partial Maladministration Cornwall Housing Limited (202453003) Case 202453003 · Managing Relations Decision Case ID 202453003 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy … 3 Dec 2025 Partial Maladministration Peabody Trust (202333934) Case 202333934 · Financial Decision Case ID 202333934 Decision type Investigation Landlord Peabody Landlord type Housing Association Occupancy Shared Ownership Date 3 December 2025 … 2 Dec 2025 Partial Maladministration London Borough of Croydon (202507307) Case 202507307 · Managing Relations Decision Case ID 202507307 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO … 2 Dec 2025 Partial Maladministration Peabody Trust (202333338) Case 202333338 · Estate Management Decision Case ID 202333338 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 02 December … 2 Dec 2025 Partial Maladministration Southwark Council (202416814) Case 202416814 · Managing Relations Decision Case ID 202416814 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 2 Dec 2025 Partial Maladministration The Guinness Partnership Limited (202508744) Case 202508744 · Managing Relations Decision Case ID 202508744 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 1 Dec 2025 Partial Maladministration Notting Hill Genesis (202438130) Case 202438130 · Managing Relations Decision Case ID 202438130 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 1 … 1 Dec 2025 Partial Maladministration Settle Group (202430339) Case 202430339 · Financial Decision Case ID 202430339 Decision type Investigation Landlord Settle Group Landlord type Housing Association Occupancy Shared Ownership Date 1 December … 1 Dec 2025 Partial Maladministration Sovereign Network Group (202427549) Case 202427549 · Managing Relations Decision Case ID 202427549 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 1 … 27 Nov 2025 Partial Maladministration Citizen Housing Group Limited (202334164) Case 202334164 · ASB/Abuse/Nuisance Decision Case ID 202334164 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 25 Nov 2025 Partial Maladministration Amplius Living (202422555) Case 202422555 · Managing Relations Decision Case ID 202422555 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 25 November … 17 Nov 2025 Partial Maladministration Sovereign Network Group (202444532) Case 202444532 · ASB/Abuse/Nuisance Decision Case ID 202444532 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 29 Oct 2025 Partial Maladministration Walsall Housing Group Limited (202334609) Case 202334609 · Managing Relations Decision Case ID 202334609 Decision type Investigation Landlord Walsall Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 29 Jul 2025 Partial Maladministration Peter Bedford Housing Association Limited (202447782) Case 202447782 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from October 2023 to December … 26 Jun 2025 Partial Maladministration My Space Housing Solutions (202427842) Case 202427842 · Managing Relations The complaint is about the landlord’s response to: The resident’s concerns about the support it provided and his request for … 26 Feb 2025 Partial Maladministration Lambeth Council (202311160) Case 202311160 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A leak from the property above in December 2022 and water damage, … 19 Dec 2024 Partial Maladministration Birmingham City Council (202344413) Case 202344413 · Old Complaints Handling categories REPORT COMPLAINT 202344413 Birmingham City Council 19 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 17 Dec 2024 Partial Maladministration Jigsaw Homes Group Limited (202014614) Case 202014614 · ASB/Abuse/Nuisance REPORT COMPLAINT 202014614 Jigsaw Homes Group Limited 17 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 11 Dec 2024 Partial Maladministration Hastoe Housing Association Limited (202336879) Case 202336879 · Estate Management REPORT COMPLAINT 202336879 Hastoe Housing Association Limited 11 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 Sep 2024 Partial Maladministration Wolverhampton City Council (202206083) Case 202206083 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: eviction from the property. concerns about asbestos, and repairs to … 24 May 2024 Partial Maladministration WATMOS Community Homes (202121649) Case 202121649 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the resident’s reports of a leak in the bathroom and follow‑on works … 19 Dec 2023 Partial Maladministration Bristol City Council (202118413) Case 202118413 · ASB/Abuse/Nuisance REPORT COMPLAINT 202118413 Bristol City Council 19 December 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 18 Dec 2023 Partial Maladministration Stonewater Limited (202115757) Case 202115757 · Information and data management REPORT COMPLAINT 202115757 Stonewater Limited 18 December 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 14 Dec 2023 Partial Maladministration Islington Council (202111325) Case 202111325 · ASB/Abuse/Nuisance REPORT COMPLAINT 202111325 Islington Council 14 December 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 14 Dec 2023 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (201906790) Case 201906790 · Managing Relations REPORT COMPLAINT 201906790 Poplar Housing And Regeneration Community Association Limited 14 December 2023 Our approach The Housing Ombudsman’s approach to … 13 Dec 2023 Partial Maladministration Waltham Forest Council (202217685) Case 202217685 · Managing Relations REPORT COMPLAINT 202217685 Waltham Forest Council 12 December 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 30 Nov 2023 Partial Maladministration Notting Hill Genesis (NHG) (202221594) Case 202221594 · Information and data management The complaint is about: The landlord’s handling of, and response to, the resident’s reports of an infestation of cockroaches. The … 24 May 2023 Partial Maladministration North Tyneside Council (202116145) Case 202116145 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a electrical failure in the property on 19 … 16 Dec 2022 Partial Maladministration Thrive Homes Limited (202200086) Case 202200086 · Financial REPORT COMPLAINT 202200086 Thrive Homes Limited 16 December 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 23 Mar 2022 Partial Maladministration Longhurst Group Limited (202008739) Case 202008739 · Health and Safety (inc. building safety) The complaint is about landlord’s: Handling of a request for repairs to the boiler. Handling of a gas fire check … 22 Dec 2021 Partial Maladministration Wokingham Borough Council (202102033) Case 202102033 · Old Property Condition migrated-2025 REPORT COMPLAINT 202102033 Wokingham Borough Council 22 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 21 Dec 2021 Partial Maladministration Southern Housing Group Limited (202101220) Case 202101220 · Managing Relations REPORT COMPLAINT 202101220 Southern Housing Group Limited 13 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 20 Dec 2021 Partial Maladministration Brentwood Borough Council (202016001) Case 202016001 · Managing Relations REPORT COMPLAINT 202016001 Brentwood Borough Council 20 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 17 Dec 2021 Partial Maladministration London & Quadrant Housing Trust (202015026) Case 202015026 · Health and Safety (inc. building safety) REPORT COMPLAINT 202015026 London & Quadrant Housing Trust 17 December 2021 Our approach The Housing Ombudsman’s approach to investigating and … 9 Dec 2021 Partial Maladministration Clarion Housing Association Limited (202100601) Case 202100601 · Managing Relations REPORT COMPLAINT 202100601 Clarion Housing Association Limited 7 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 6 Dec 2021 Partial Maladministration Clarion Housing Association Limited (202016709) Case 202016709 · Financial REPORT COMPLAINT 202016709 Clarion Housing Association Limited 6 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 11 Aug 2021 Partial Maladministration Midland Heart Limited (202011784) Case 202011784 · Financial REPORT COMPLAINT 202011784 Midland Heart Limited 21 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 21 Jul 2021 Partial Maladministration Peabody Trust (202011082) Case 202011082 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the leaseholder’s complaint about: His reports of a leak outside his property. … 15 Jul 2021 Partial Maladministration Leicester City Council (202013851) Case 202013851 · Local Authority / ALMO or TMO The resident’s complaint is about: The landlord's response to the resident's reports of mould. The resident's report of the conduct … 8 Jan 2021 Partial Maladministration East End Homes Limited (202001075) Case 202001075 · Old Complaints Handling categories REPORT COMPLAINT 202001075 East End Homes Limited 17 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining … 22 Dec 2020 Partial Maladministration Birmingham City Council (201909262) Case 201909262 · Managing Relations REPORT COMPLAINT 201909262 Birmingham City Council 22 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 21 Dec 2020 Partial Maladministration Notting Hill Home Ownership Limited (202002842) Case 202002842 · Health and Safety (inc. building safety) REPORT COMPLAINT 202002842 Notting Hill Home Ownership Limited 21 December 2020 Our approach The Housing Ombudsman’s approach to investigating and … 15 Dec 2020 Partial Maladministration Stonewater (5) Limited (201901180) Case 201901180 REPORT COMPLAINT 201901180 Stonewater (5) Limited 15 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints …