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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "bedroom" × Outcome: Partial_Maladministration ×

Showing 286 of 16,595 decisions matching "bedroom"

Decisions

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29 Oct 2025 Partial Maladministration Notting Hill Genesis (202441676) Case 202441676 · Financial Decision Case ID 202441676 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 29 … 29 Oct 2025 Partial Maladministration Sanctuary Housing Association (202427949) Case 202427949 · Managing Relations Decision Case ID 202427949 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 29 … 29 Oct 2025 Partial Maladministration Stonewater Limited (202447449) Case 202447449 · ASB/Abuse/Nuisance Decision Case ID 202447449 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October … 28 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202410423) Case 202410423 · Financial Decision Case ID 202410423 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Oct 2025 Partial Maladministration Hyde Housing Association Limited (202342593) Case 202342593 · Managing Relations Decision Case ID 202342593 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Oct 2025 Partial Maladministration LiveWest Homes Limited (202427297) Case 202427297 · Managing Relations Decision Case ID 202427297 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Oct 2025 Partial Maladministration Peabody Trust (202502124) Case 202502124 · Financial Decision Case ID 202502124 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 October … 27 Oct 2025 Partial Maladministration Amplius Living (202408765) Case 202408765 · Managing Relations Decision Case ID 202408765 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 27 October … 27 Oct 2025 Partial Maladministration Croydon Churches Housing Association Limited (202339342) Case 202339342 · Managing Relations Decision Case ID 202339342 Decision type Investigation Landlord Croydon Churches Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy … 27 Oct 2025 Partial Maladministration Home Group Limited (202423094) Case 202423094 · Managing Relations Decision Case ID 202423094 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 … 27 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202429008) Case 202429008 · Managing Relations Decision Case ID 202429008 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 27 Oct 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202402637) Case 202402637 · Managing Relations Decision Case ID 202402637 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Shorthold … 27 Oct 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202410220) Case 202410220 · Managing Relations Decision Case ID 202410220 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 27 Oct 2025 Partial Maladministration Platform Housing Group Limited (202420806) Case 202420806 · Managing Relations Decision Case ID 202420806 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Oct 2025 Partial Maladministration Sovereign Network Group (202451134) Case 202451134 · Managing Relations Decision Case ID 202451134 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Shared Ownership Date 27 … 27 Oct 2025 Partial Maladministration Westward Housing Group Limited (202429599) Case 202429599 · ASB/Abuse/Nuisance Decision Case ID 202429599 Decision type Investigation Landlord Westward Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 24 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202502504) Case 202502504 · Financial Decision Case ID 202502504 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 24 Oct 2025 Partial Maladministration London Borough of Lambeth (202430381) Case 202430381 · Local Authority / ALMO or TMO Decision Case ID 202430381 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 24 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202316939) Case 202316939 · ASB/Abuse/Nuisance Decision Case ID 202316939 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 24 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202410929) Case 202410929 · Managing Relations Decision Case ID 202410929 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 24 Oct 2025 Partial Maladministration Paragon Asra Housing Limited (202444349) Case 202444349 · Managing Relations Decision Case ID 202444349 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 24 Oct 2025 Partial Maladministration TBG Open Door Limited (202344461) Case 202344461 · Managing Relations Decision Case ID 202344461 Decision type Investigation Landlord TBG Open Door Limited Landlord type Housing Association Occupancy Leaseholder Date 24 … 24 Oct 2025 Partial Maladministration The Guinness Partnership Limited (202429863) Case 202429863 · Managing Relations Decision Case ID 202429863 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Leasehold Date 24 … 23 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202406545) Case 202406545 · Managing Relations Decision Case ID 202406545 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 23 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202503991) Case 202503991 · Managing Relations Decision Case ID 202503991 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 23 Oct 2025 Partial Maladministration Origin Housing Limited (202325588) Case 202325588 · Managing Relations Decision Case ID 202325588 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Shared Ownership Date 23 … 23 Oct 2025 Partial Maladministration The Riverside Group Limited (202402407) Case 202402407 · ASB/Abuse/Nuisance Decision Case ID 202402407 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Leaseholder Date 23 … 23 Oct 2025 Partial Maladministration Yorkshire Housing Limited (202411256) Case 202411256 · Managing Relations Decision Case ID 202411256 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 22 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202417054) Case 202417054 · Managing Relations Decision Case ID 202417054 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Oct 2025 Partial Maladministration Connexus Homes Limited (202428520) Case 202428520 · Managing Relations Decision Case ID 202428520 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 … 22 Oct 2025 Partial Maladministration Ekaya Housing Association Limited (202301847) Case 202301847 · Managing Relations Decision Case ID 202301847 Decision type Investigation Landlord Ekaya Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 22 Oct 2025 Partial Maladministration Homes Plus Limited (202447538) Case 202447538 · Managing Relations Decision Case ID 202447538 Decision type Investigation Landlord Homes Plus Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 … 22 Oct 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202429151) Case 202429151 · Managing Relations Decision Case ID 202429151 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 22 Oct 2025 Partial Maladministration Leeds City Council (202433052) Case 202433052 · Local Authority / ALMO or TMO Decision Case ID 202433052 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority Occupancy Secure Tenancy Date 22 … 22 Oct 2025 Partial Maladministration Richmond Housing Partnership Limited (202429416) Case 202429416 · Managing Relations Decision Case ID 202429416 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Oct 2025 Partial Maladministration Southern Housing (202413388) Case 202413388 · Managing Relations Decision Case ID 202413388 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 22 October … 21 Oct 2025 Partial Maladministration Hyde Housing Association Limited (202346113) Case 202346113 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: A damaged kitchen wall and cupboard (after removal … 21 Oct 2025 Partial Maladministration Notting Hill Genesis (202342604) Case 202342604 · ASB/Abuse/Nuisance Decision Case ID 202342604 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 24 … 20 Oct 2025 Partial Maladministration Amplius Living (202430094) Case 202430094 · Managing Relations Decision Case ID 202430094 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 20 October … 20 Oct 2025 Partial Maladministration City of Doncaster Council (202409587) Case 202409587 · Local Authority / ALMO or TMO Decision Case ID 202409587 Decision type Investigation Landlord City of Doncaster Council Landlord type Local Authority / ALMO or TMO … 20 Oct 2025 Partial Maladministration City of Westminster Council (202437516) Case 202437516 · Local Authority / ALMO or TMO Decision Case ID 202437516 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Assured Tenancy Date … 20 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202440508) Case 202440508 · Health and Safety (inc. building safety) Decision Case ID 202440508 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 20 Oct 2025 Partial Maladministration London Borough of Hillingdon (202453498) Case 202453498 · Local Authority / ALMO or TMO Decision Case ID 202453498 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority Occupancy Secure Tenancy Date … 20 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202327840) Case 202327840 · Managing Relations Decision Case ID 202327840 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date … 20 Oct 2025 Partial Maladministration Southend on Sea City Council (202450515) Case 202450515 · Managing Relations Decision Case ID 202450515 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or … 17 Oct 2025 Partial Maladministration Eastbourne Borough Council (202430352) Case 202430352 · Local Authority / ALMO or TMO Decision Case ID 202430352 Decision type Investigation Landlord Eastbourne Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 17 Oct 2025 Partial Maladministration Haringey London Borough Council (202338854) Case 202338854 · Managing Relations Decision Case ID 202338854 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 16 Oct 2025 Partial Maladministration Paragon Asra Housing Limited (202435448) Case 202435448 · ASB/Abuse/Nuisance Decision Case ID 202435448 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 15 Oct 2025 Partial Maladministration Abri Group Limited (202503845) Case 202503845 · ASB/Abuse/Nuisance Decision Case ID 202503845 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 … 15 Oct 2025 Partial Maladministration Home Group Limited (202428656) Case 202428656 · Managing Relations Decision Case ID 202428656 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 …