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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,351 of 16,595 decisions

Decisions

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5 Feb 2026 Partial Maladministration Home Group Limited (202526750) Case 202526750 · Managing Relations Decision Case ID 202526750 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 … 5 Feb 2026 Partial Maladministration Royal Borough Of Greenwich (202330458) Case 202330458 · Local Authority / ALMO or TMO The landlord did not meet its stage 1 timescale but acknowledged this failure and offered a reasonable resolution. It met … 5 Feb 2026 Partial Maladministration The Guinness Partnership Limited (202338400) Case 202338400 · Managing Relations Decision Case ID 202338400 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Leaseholder Date 05 … 4 Feb 2026 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202526600) Case 202526600 · ASB/Abuse/Nuisance Decision Case ID 202526600 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership … 4 Feb 2026 Partial Maladministration MHS Homes Ltd (202441321) Case 202441321 · Voluntary Decision Case ID 202441321 Decision type Investigation Landlord MHS Homes Ltd Landlord type Voluntary Occupancy Assured Tenancy Date 4 February … 4 Feb 2026 Partial Maladministration Notting Hill Genesis (202402004) Case 202402004 · Managing Relations Decision Case ID 202402004 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 4 … 4 Feb 2026 Partial Maladministration Sovereign Network Group (202341831) Case 202341831 · Managing Relations Decision Case ID 202341831 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 4 … 3 Feb 2026 Partial Maladministration Clarion Housing Association Limited (202404850) Case 202404850 · Managing Relations Decision Case ID 202404850 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 2 Feb 2026 Partial Maladministration Curo Places Limited (202333320) Case 202333320 · Managing Relations Decision Case ID 202333320 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Shared Ownership Date 2 … 2 Feb 2026 Partial Maladministration London Borough of Camden Council (202429434) Case 202429434 · Local Authority / ALMO or TMO The landlord’s stage 2 response was slightly delayed. However, we do not consider this a failure which would amount to … 30 Jan 2026 Partial Maladministration Abri Group Limited (202343084) Case 202343084 · Managing Relations Decision Case ID 202343084 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Leaseholder Date 30 January … 30 Jan 2026 Partial Maladministration Amplius Living (202500151) Case 202500151 · ASB/Abuse/Nuisance Decision Case ID 202500151 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured tenancy Date 30 January … 30 Jan 2026 Partial Maladministration Basildon Borough Council (202451868) Case 202451868 · Local Authority / ALMO or TMO Decision Case ID 202451868 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 30 Jan 2026 Partial Maladministration City of Doncaster Council (202442198) Case 202442198 · Local Authority / ALMO or TMO Decision Case ID 202442198 Decision type Investigation Landlord City of Doncaster Council Landlord type Local Authority / ALMO or TMO … 30 Jan 2026 Partial Maladministration Clarion Housing Association Limited (202413477) Case 202413477 · Managing Relations Decision Case ID 202413477 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 30 … 30 Jan 2026 Partial Maladministration Clarion Housing Association Limited (202440753) Case 202440753 · Managing Relations Decision Case ID 202440753 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Jan 2026 Partial Maladministration ForHousing Limited (202417514) Case 202417514 · Managing Relations Decision Case ID 202417514 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January … 30 Jan 2026 Partial Maladministration Islington and Shoreditch Housing Association Limited (202518833) Case 202518833 · Managing Relations Decision Case ID 202518833 Decision type Investigation Landlord Islington and Shoreditch Housing Association Limited Landlord type Housing Association Occupancy Assured … 30 Jan 2026 Partial Maladministration Karbon Homes Limited (202528248) Case 202528248 · Managing Relations Decision Case ID 202528248 Decision type Investigation Landlord Karbon Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Jan 2026 Partial Maladministration London Borough of Wandsworth (202417719) Case 202417719 · Local Authority / ALMO or TMO Decision Case ID 202417719 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO … 30 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202417196) Case 202417196 · Managing Relations Decision Case ID 202417196 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 30 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202519819) Case 202519819 · Managing Relations Decision Case ID 202519819 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 30 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202523927) Case 202523927 · Health and Safety (inc. building safety) The landlord’s stage 1 response was 6 working days late, but it apologised and informed the resident of the delay. … 30 Jan 2026 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202500663) Case 202500663 · ASB/Abuse/Nuisance Decision Case ID 202500663 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 30 Jan 2026 Partial Maladministration Peabody Trust (202516199) Case 202516199 · Health and Safety (inc. building safety) Decision Case ID 202516199 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 30 January 2026 … 30 Jan 2026 Partial Maladministration Sanctuary Housing Association (202339908) Case 202339908 · ASB/Abuse/Nuisance Decision Case ID 202339908 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Secure Tenancy Date 30 … 30 Jan 2026 Partial Maladministration South Derbyshire District Council (202440948) Case 202440948 · Local Authority / ALMO or TMO Decision Case ID 202440948 Decision type Investigation Landlord South Derbyshire District Council Landlord type Local authority Occupancy Secure tenancy Date … 30 Jan 2026 Partial Maladministration Sovereign Network Group (202426955) Case 202426955 · Health and Safety (inc. building safety) Decision Case ID 202426955 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Jan 2026 Partial Maladministration Sovereign Network Group (202519869) Case 202519869 · ASB/Abuse/Nuisance Decision Case ID 202519869 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Jan 2026 Partial Maladministration The Guinness Partnership Limited (202341508) Case 202341508 · Financial Decision Case ID 202341508 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Jan 2026 Partial Maladministration Vico Homes Limited (202405908) Case 202405908 · Financial Decision Case ID 202405908 Decision type Investigation Landlord Vico Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 30 … 30 Jan 2026 Partial Maladministration Your Housing Group Limited (202449495) Case 202449495 · ASB/Abuse/Nuisance Decision Case ID 202449495 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 29 Jan 2026 Partial Maladministration Arun District Council (202524839) Case 202524839 · Local Authority / ALMO or TMO Decision Case ID 202524839 Decision type Investigation Landlord Arun District Council Landlord type Local Authority / ALMO or TMO Occupancy … 29 Jan 2026 Partial Maladministration Darlington Borough Council (202452047) Case 202452047 · Local Authority / ALMO or TMO Decision Case ID 202452047 Decision type Investigation Landlord Darlington Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 29 Jan 2026 Partial Maladministration Haringey London Borough Council (202342713) Case 202342713 · Local Authority / ALMO or TMO Decision Case ID 202342713 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 29 Jan 2026 Partial Maladministration Home Group Limited (202338178) Case 202338178 · Managing Relations Decision Case ID 202338178 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Leaseholder Date 29 January … 29 Jan 2026 Partial Maladministration Jigsaw Homes Group Limited (202229170) Case 202229170 · Managing Relations Decision Case ID 202229170 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 29 Jan 2026 Partial Maladministration London Borough of Hounslow (202344511) Case 202344511 · Local Authority / ALMO or TMO Decision Case ID 202344511 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO … 29 Jan 2026 Partial Maladministration London Borough of Lambeth (202441932) Case 202441932 · Local Authority / ALMO or TMO Decision Case ID 202441932 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 29 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202519024) Case 202519024 · Managing Relations Decision Case ID 202519024 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy … 29 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202523365) Case 202523365 · Managing Relations Decision Case ID 202523365 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 29 Jan 2026 Partial Maladministration Manchester City Council (202401237) Case 202401237 · Local Authority / ALMO or TMO Decision Case ID 202401237 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy … 29 Jan 2026 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202417780) Case 202417780 · ASB/Abuse/Nuisance Decision Case ID 202417780 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 29 Jan 2026 Partial Maladministration Notting Hill Genesis (202334198) Case 202334198 · Managing Relations Decision Case ID 202334198 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 29 … 29 Jan 2026 Partial Maladministration Notting Hill Genesis (202408092) Case 202408092 · Financial Decision Case ID 202408092 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 29 January … 29 Jan 2026 Partial Maladministration Sanctuary Housing Association (202517455) Case 202517455 · Managing Relations Decision Case ID 202517455 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 29 … 29 Jan 2026 Partial Maladministration Vivid Housing Limited (202430841) Case 202430841 · Managing Relations Decision Case ID 202430841 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 … 28 Jan 2026 Partial Maladministration Auxesia Homes Limited (202510252) Case 202510252 · Managing Relations Decision Case ID 202510252 Decision type Investigation Landlord Auxesia Homes Limited Landlord type For profit Occupancy Shared Ownership Date 28 … 28 Jan 2026 Partial Maladministration Basildon Borough Council (202515324) Case 202515324 · Local Authority / ALMO or TMO Decision Case ID 202515324 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 28 Jan 2026 Partial Maladministration Birmingham City Council (202448332) Case 202448332 · Local Authority / ALMO or TMO Decision Case ID 202448332 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy …