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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

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26 Mar 2025 Partial Maladministration A2Dominion Housing Group Limited (202325555) Case 202325555 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns that the landlord changed … 26 Mar 2025 Partial Maladministration A2Dominion Housing Group Limited (202415634) Case 202415634 · Information and data management REPORT COMPLAINT 202415634 A2Dominion Housing Group Limited 26 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Mar 2025 Partial Maladministration London Borough of Hounslow (202319650) Case 202319650 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the water tank in her … 26 Mar 2025 Partial Maladministration London Borough of Newham (202318465) Case 202318465 · Local Authority / ALMO or TMO The complaint is about the landlord’s Handling of the resident’s reports of repairs to the exterior of her property. Complaint … 26 Mar 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202346165) Case 202346165 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports about his front door and his fire safety concerns. … 26 Mar 2025 Partial Maladministration Orbit Group Limited (202322674) Case 202322674 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have investigated the landlord’s … 26 Mar 2025 Partial Maladministration Origin Housing Limited (202330025) Case 202330025 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Pests in the property. Damp and mould in the property. A repair … 26 Mar 2025 Partial Maladministration Peabody Trust (202222376) Case 202222376 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint. 26 Mar 2025 Partial Maladministration Sovereign Network Group (202324625) Case 202324625 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s report that his Velux window blind was broken. The landlord’s … 26 Mar 2025 Partial Maladministration Torus62 Limited (202332989) Case 202332989 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated … 25 Mar 2025 Partial Maladministration Clarion Housing Association Limited (202320826) Case 202320826 · Financial The complaint is about the landlord’s handling of: Theft of the resident’s belongings from his van. Request for CCTV footage … 25 Mar 2025 Partial Maladministration Dudley Metropolitan Borough Council (202230740) Case 202230740 · Old Complaints Handling categories The landlord’s handling of the resident’s report of an ant infestation at her property. The Ombudsman has also considered the … 25 Mar 2025 Partial Maladministration ForHousing Limited (202329766) Case 202329766 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of damaged floor tiles in the downstairs toilet. Damp and mould … 25 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202312368) Case 202312368 · Old Complaints Handling categories The complaint is about the landlord’s: Communication about external cyclical maintenance works. Handling of the resident’s complaint. 25 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202328959) Case 202328959 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the resident’s heating and hot water system. The Ombudsman has … 25 Mar 2025 Partial Maladministration Milton Keynes City Council (202318498) Case 202318498 · Financial The complaint is about: the increase in service charges relating to heating the landlord’s handling of an assessment of support … 25 Mar 2025 Partial Maladministration Orbit Housing Association Limited (202326502) Case 202326502 · Estate Management The complaint is about: The landlord’s handling of the resident’s request to replace the fence at her property. The landlord’s … 25 Mar 2025 Partial Maladministration Peabody Trust (202326358) Case 202326358 · Financial The complaint is about the landlord’s response to: The resident’s report of damp, and its handling of the associated repairs. … 25 Mar 2025 Partial Maladministration Southern Housing (202313629) Case 202313629 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of poor workmanship in relation to the fitting of … 25 Mar 2025 Partial Maladministration Sovereign Network Group (202308787) Case 202308787 · Information and data management The complaint is about the landlord’s: Response to the resident’s subject access request. Response to the resident’s communication with its … 25 Mar 2025 Partial Maladministration Sovereign Network Group (202318094) Case 202318094 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of water coming into the property. Complaint handling. 24 Mar 2025 Partial Maladministration Clarion Housing Association Limited (202333661) Case 202333661 · Old Complaints Handling categories This complaint is about the landlord’s handling of: The resident’s reports of a roof leak and the time taken for … 24 Mar 2025 Partial Maladministration ForHousing Limited (202234305) Case 202234305 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom and kitchen. Lack of hot water and … 24 Mar 2025 Partial Maladministration London Borough of Tower Hamlets (202302241) Case 202302241 · Old Complaints Handling categories This complaint is about the landlord’s handling of: the resident’s reports of pests in the property; the associated complaint. 24 Mar 2025 Partial Maladministration Peabody Trust (202318378) Case 202318378 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports that other residents were using the communal washing line … 24 Mar 2025 Partial Maladministration Sanctuary Housing Association (202330672) Case 202330672 · Old Complaints Handling categories The complaint is about the landlord’s: handling of the resident’s reports of damp and mould. complaint handling. 24 Mar 2025 Partial Maladministration The Guinness Partnership Limited (202334737) Case 202334737 · Old Complaints Handling categories This complaint is about: The landlord’s decision not to upgrade the back door of the property. The landlord’s handling of … 21 Mar 2025 Partial Maladministration A2Dominion Housing Group Limited (202319987) Case 202319987 · Estate Management The complaint is about the landlord's handling of the resident's: Concerns about the increase in his service charge. Concerns about … 21 Mar 2025 Partial Maladministration City of Westminster Council (202418222) Case 202418222 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould due to ventilation issues. Request … 21 Mar 2025 Partial Maladministration Clarion Housing Association Limited (202323615) Case 202323615 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A compensation payment offered in a previous complaint. The associated complaint. 21 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (202332944) Case 202332944 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling is … 21 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202225258) Case 202225258 · Information and data management The complaint is about the landlord’s handling of: Personal data. The resident’s reports of ASB. The associated complaint. 21 Mar 2025 Partial Maladministration Magna Housing Limited (202403995) Case 202403995 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: Reports that she was coerced into signing a letter to … 21 Mar 2025 Partial Maladministration Notting Hill Genesis (NHG) (202309915) Case 202309915 · Financial The complaint is about the landlord’s handling of the resident’s: Rent and service charge account. Reports that repairs were needed … 21 Mar 2025 Partial Maladministration Peabody Trust (202327027) Case 202327027 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Concerns about cyclical works to the property. Reports of a … 21 Mar 2025 Partial Maladministration Regenda Limited (202312917) Case 202312917 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the resident’s reports of outstanding repairs of a toilet leak. the resident’s … 21 Mar 2025 Partial Maladministration Southern Housing (202209842) Case 202209842 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of a leak from the property above. We have … 21 Mar 2025 Partial Maladministration West Northamptonshire Council (202317144) Case 202317144 · Old Moving to a Property categories The complaint is about the landlord’s response to the resident’s: Reports of a soil pipe backing up, including whether the … 20 Mar 2025 Partial Maladministration Anchor Hanover Group (202312182) Case 202312182 · Managing Relations REPORT COMPLAINT 202312182 Anchor Hanover Group 20 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 20 Mar 2025 Partial Maladministration Irwell Valley Housing Association Limited (202323486) Case 202323486 · Financial REPORT COMPLAINT 202323486 Irwell Valley Housing Association Limited 18 March 2025 Our approach The Housing Ombudsman’s approach to investigating and … 20 Mar 2025 Partial Maladministration London Borough of Enfield (202329814) Case 202329814 · Financial The complaint is about: The landlord’s response to the resident’s request for compensation for renovation works at her former property. … 20 Mar 2025 Partial Maladministration Peabody Trust (202325455) Case 202325455 · Financial The resident’s complaint is about: The level of rent for the property. The landlord giving him a new tenancy agreement … 20 Mar 2025 Partial Maladministration Peabody Trust (202328183) Case 202328183 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of a leak entering the property. Service charge queries. … 20 Mar 2025 Partial Maladministration The Guinness Partnership Limited (202306735) Case 202306735 · Financial The complaint is about the landlord’s handling of the resident’s queries about service charges. The Ombudsman has also investigated the … 19 Mar 2025 Partial Maladministration Colchester City Council (202317518) Case 202317518 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in her property. Unacceptable staff … 19 Mar 2025 Partial Maladministration The Guinness Partnership Limited (202307786) Case 202307786 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Fire alarm tests in the block. The resident’s reports of pests. The … 18 Mar 2025 Partial Maladministration Christian Action (Enfield) Housing Association Limited (202316097) Case 202316097 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: request for a stock condition survey request for bathroom repairs … 18 Mar 2025 Partial Maladministration Cross Keys Homes Limited (202313867) Case 202313867 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of Anti-Social Behaviour (ASB) complaint handling 18 Mar 2025 Partial Maladministration Islington Council (202316141) Case 202316141 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of noise. Request for property improvements. 18 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202313077) Case 202313077 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s request for soundproofing. We have also investigated the landlord’s complaint …