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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

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3 Apr 2025 Partial Maladministration Notting Hill Genesis (NHG) (202401239) Case 202401239 · Managing Relations The complaint is about the landlord’s: Handling of repairs for a leak, damp and mould in the resident’s property, including … 3 Apr 2025 Partial Maladministration Southern Housing (202313792) Case 202313792 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s concerns of noise from a nearby private nursery, the nursey’s … 2 Apr 2025 Partial Maladministration Southwark Council (202320847) Case 202320847 · Managing Relations The complaint is about the level of compensation paid by the landlord for: Delays in resolving blockages to the resident’s … 1 Apr 2025 Partial Maladministration Futures Housing Group Limited (202317660) Case 202317660 · Financial The complaint is about the landlord’s response to the resident’s: Concern about damage to his washing machine. Request for adaptations … 1 Apr 2025 Partial Maladministration London Borough of Newham (202421897) Case 202421897 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of drainage issues affecting the toilet. Reports of damp … 31 Mar 2025 Partial Maladministration Bournemouth, Christchurch and Poole Council (202319767) Case 202319767 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s enquiries about installing a dropped kerb at her property. Handling … 31 Mar 2025 Partial Maladministration Fairhive Homes Limited (202334997) Case 202334997 · Old Property Condition categories REPORT COMPLAINT 202334997 Fairhive Homes Limited 31 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 31 Mar 2025 Partial Maladministration GreenSquareAccord Limited (202418468) Case 202418468 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Roof repairs including the gutters, fascias and eaves. The complaint. 31 Mar 2025 Partial Maladministration London Borough of Brent (202413027) Case 202413027 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about: Damp and mould, and associated repairs. A roof … 31 Mar 2025 Partial Maladministration London Borough of Croydon (202405183) Case 202405183 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of damp and mould and associated repairs. The Ombudsman has also … 31 Mar 2025 Partial Maladministration London Borough of Newham (202205788) Case 202205788 · Information and data management The complaint is about the landlord’s response to: Reports of a rodent infestation. Request for compensation for damage due to … 31 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202322448) Case 202322448 · Old Complaints Handling categories The complaint is about the landlord’s handling of heating and hot water repairs in the resident’s property. The Ombudsman has … 31 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202413917) Case 202413917 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and concerns about staff conduct. … 31 Mar 2025 Partial Maladministration Moat Homes Limited (202341736) Case 202341736 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s concerns over a leak into his property. Handling of the … 31 Mar 2025 Partial Maladministration Notting Hill Genesis (202219947) Case 202219947 · Estate Management The complaint is about the landlord’s handling of: Repairs and maintenance within the communal areas of the block. Antisocial behaviour … 31 Mar 2025 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202319996) Case 202319996 · Estate Management The complaint is about the landlord’s response to the resident’s: queries about landscaping works. request for noise disturbance compensation. concerns … 31 Mar 2025 Partial Maladministration Richmond Housing Partnership Limited (202341724) Case 202341724 · Old Complaints Handling categories The resident’s complaint is about the landlord’s handling of her reports of: Repairs to the property. Damp and mould. Repairs … 31 Mar 2025 Partial Maladministration Sanctuary Housing Association (202318865) Case 202318865 · Old Complaints Handling categories This complaint is about the landlord’s handling of: The resident’s reports of water ingress. The associated complaint. 31 Mar 2025 Partial Maladministration Sheffield City Council (202309044) Case 202309044 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: a leaking pipe in the bathroom and subsequent … 31 Mar 2025 Partial Maladministration Sheffield City Council (202334268) Case 202334268 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s request for rehousing. Handling of reports of anti-social behaviour. 31 Mar 2025 Partial Maladministration Sheffield City Council (202334289) Case 202334289 · Old Property Condition categories The complaint is about the landlord’s handling of: Leaks entering the resident’s property. The resident’s reports of antisocial behaviour (ASB). 31 Mar 2025 Partial Maladministration Stonewater Limited (202310570) Case 202310570 · Occupancy Rights The complaint is about the landlord’s handling of an extension to the resident’s starter tenancy. We have also investigated the … 31 Mar 2025 Partial Maladministration Stonewater Limited (202315294) Case 202315294 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of leaks into the bathroom. The associated complaint. 31 Mar 2025 Partial Maladministration Stonewater Limited (202318353) Case 202318353 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns about the provision and standard of the grounds maintenance … 31 Mar 2025 Partial Maladministration The Riverside Group Limited (202313288) Case 202313288 · Old Home Ownership Issues (not new build) categories The complaint is about: The landlord’s response to the resident about his right to buy application. The landlord’s response to … 28 Mar 2025 Partial Maladministration Arun District Council (202411781) Case 202411781 · Local Authority / ALMO or TMO REPORT COMPLAINT 202411781 Arun District Council 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 28 Mar 2025 Partial Maladministration Aster Group Limited (202329810) Case 202329810 · Estate Management The complaint is about the landlord's handling of concerns regarding items being stored in a communal cupboard. The Ombudsman has … 28 Mar 2025 Partial Maladministration Clarion Housing Association Limited (202231720) Case 202231720 · Old Complaints Handling categories The complaint is about the landlord's handling of: The resident’s reports of damp and mould in the property. The associated … 28 Mar 2025 Partial Maladministration ForHousing Limited (202306138) Case 202306138 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated … 28 Mar 2025 Partial Maladministration Jigsaw Homes Group Limited (202322464) Case 202322464 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of leaks affecting his property. The resident’s reports of … 28 Mar 2025 Partial Maladministration London Borough of Lewisham (202341904) Case 202341904 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of water supply issues. Reports of noisy pipework. Reports … 28 Mar 2025 Partial Maladministration London Borough of Newham (202414895) Case 202414895 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about: Damp and mould in the bedroom. The windows … 28 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202403403) Case 202403403 · Old Complaints Handling categories This complaint is about the landlord’s handling of: The resident’s reports about the condition of the property. The associated complaint. 28 Mar 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202205078) Case 202205078 · Estate Management REPORT COMPLAINT 202205078 Metropolitan Thames Valley Housing (MTV) 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and … 28 Mar 2025 Partial Maladministration Paragon Asra Housing Limited (202337333) Case 202337333 · Old Complaints Handling categories REPORT COMPLAINT 202337333 Paragon Asra Housing Limited 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 28 Mar 2025 Partial Maladministration Sanctuary Housing Association (202419288) Case 202419288 · Old Complaints Handling categories REPORT COMPLAINT 202419288 Sanctuary Housing Association 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 28 Mar 2025 Partial Maladministration Southwark Council (202303910) Case 202303910 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: On going damp and mould in the property. … 27 Mar 2025 Partial Maladministration Amplius Living (202230495) Case 202230495 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of repairs to the porch. We have also investigated … 27 Mar 2025 Partial Maladministration Clarion Housing Association Limited (202314060) Case 202314060 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of damp and mould in the property, and the associated repairs. … 27 Mar 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202312998) Case 202312998 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Repairs to the toilet. Poor staff conduct. The … 27 Mar 2025 Partial Maladministration London Borough of Waltham Forest (202119814) Case 202119814 · Financial The complaint is about the landlord’s: Handling of repairs to the boiler. Handling of associated repairs. Response to a request … 27 Mar 2025 Partial Maladministration Octavia Housing (202333385) Case 202333385 · Old Complaints Handling categories The complaint is about the landlord’s response to: The resident’s reports of a pest infestation. The associated complaint. 27 Mar 2025 Partial Maladministration Origin Housing Limited (202342796) Case 202342796 · Managing Relations The complaint is about the landlord’s: handling of reports of damp and mould. handling of reports of a loss of … 27 Mar 2025 Partial Maladministration Orwell Housing Association Limited (202335784) Case 202335784 · Information and data management The complaint is about the: The landlord’s handling of repairs to the windows. The landlord’s handling of repairs to the … 27 Mar 2025 Partial Maladministration Peabody Trust (202220102) Case 202220102 · Financial The complaint is about the landlord’s handling of the resident’s: Purchase of her property. Concerns regarding its service charge administration. … 27 Mar 2025 Partial Maladministration Peabody Trust (202317484) Case 202317484 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of repairs at the property and the decant of the resident. The Ombudsman … 27 Mar 2025 Partial Maladministration Places for People Group Limited (202305317) Case 202305317 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: A parking ticket issued to her mother. The … 27 Mar 2025 Partial Maladministration Richmond Housing Partnership Limited (202347911) Case 202347911 · Old Moving to a Property categories The resident’s complaint is regarding the landlord’s handling of: Reported outstanding bathroom repairs. Her request to move to alternative accommodation. 27 Mar 2025 Partial Maladministration Southern Housing (202318488) Case 202318488 · Estate Management This complaint is about: The standard of maintenance in the resident’s building, including: Her concerns about health and safety. Her … 27 Mar 2025 Partial Maladministration West Kent Housing Association (202320441) Case 202320441 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s concerns about pigeon spikes. Response to the resident’s concerns about …