Metropolitan Thames Valley Housing (MTV) (202217943)
The complaint is about: The landlord’s handling of the resident’s reports of heating and hot water outages. The landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Onward Homes Limited (202408471)
The complaint is about the landlord’s: handling of repairs. complaint handling.
Trident Housing Association Limited (202202385)
The complaint is about the landlord’s handling of; Repairs following a flood in the property. The resident’s request for compensation for items damaged by the flood. The complaint
Amplius Living (202418221)
The complaint is about: The landlord’s response to the resident’s reports about communal grounds maintenance. The associated complaint handling.
Irwell Valley Housing Association Limited (202414917)
This complaint is about the landlord’s handling of: The fitting of handrails to the resident’s property. The resident’s reports of a leak from the lever tap in her kitchen and request for compensation for damaged belongings. The resident’s reports of repair to her bathroom tiles. The associated complaint.
LiveWest Homes Limited (202325385)
The complaint is about the landlord’s response to the resident’s concerns about: The air source heat pump (ASHP). The garden. We have also assessed the landlord’s complaint handling.
London & Quadrant Housing Trust (202201125)
The complaint is about the landlord’s handling of: A leak and the subsequent moves to temporary accommodation. The resident’s complaint. The Ombudsman will also investigate the landlord’s record keeping.
Progress Housing Association Limited (202442599)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Transfer/rehousing application.
Sanctuary Housing Association (202324133)
The complaint is about the landlord’s handling of: The resident’s door repairs. The associated complaint.
Thrive Homes Limited (202127733)
The complaint is about the landlord’s response to the resident’s reports of: Antisocial behaviour (ASB). Leaks from the flat above. We have also considered the landlord’s complaint handling.
Southern Housing (202311735)
The complaint is about the landlord’s response to the resident’s service charge enquiries. We have also investigated the landlord’s complaint handling.
Paragon Asra Housing Limited (202228849)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) regarding noise transfer. The associated complaint.
Abri Group Limited (202331960)
The complaint is about the landlord’s response to the resident’s reports of a leak through her kitchen ceiling. The Ombudsman has also considered the landlord’s complaint handling.
Croydon Churches Housing Association Limited (202414028)
T he complaint is about the landlord’s handling of the resident’s: reports of damp and mould and outstanding repairs. move to temporary accommodation. The Ombudsman has also considered the landlord’s complaint handling.
Nottingham Community Housing Association Limited (202116575)
The complaint is about the landlord’s handling of: the resident’s report of repairs to disabled adaptations in the property. the resident’s reports of Antisocial Behaviour (ASB) The associated complaint.
Together Housing Association Limited (202211696)
The complaint is about the landlord’s handling of: The resident’s front door replacement, including the letter box and spy hole. The associated complaint.
A2Dominion Housing Group Limited (202431630)
The resident’s complaint is about the landlord's handling of: Reports of damp, mould and associated repairs. Its delay in reimbursing for the dehumidifier. We have also considered the landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202313861)
The complaint is about the landlord's handling of: reports of overgrown trees in a neighbouring garden. planned improvement works to the resident's windows and doors. the associated complaint.
Gateshead Metropolitan Borough Council (202406847)
The complaint is about the landlord’s handling of: Planned bathroom repairs. Reports of damp and mould. We have also investigated the landlord’s complaint handling.
Haringey London Borough Council (202420057)
The complaint is about the landlord’s handling of the resident’s: Request for a bathroom and kitchen replacement. Reports of damp and mould.
Lewes District Council (202446507)
REPORT COMPLAINT 202446507 Lewes District Council 31 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
London Borough of Croydon (202332332)
The complaint is about the landlord’s handling of the resident’s: request for the oven and fridge freezer to be relocated. reports of mould. reports of repairs to the kitchen tap. We have also considered the landlord’s complaint handling.
London Borough of Hackney (202304210)
The complaint is about the landlord’s response to the resident’s concerns about the length of time taken to relocate her via its right to return scheme (RTR). This Service has also considered the landlord’s complaint handling
London Borough of Hammersmith and Fulham (202325283)
The complaint is about the landlord’s handling of the resident’s: Reports of an ongoing bed bug infestation. Reports of repairs, including damp and mould. Management transfer request. This service has also considered the landlord’s complaint handling.
London Borough of Lewisham (202440401)
The complaint is about the landlord’s handling of: A roof leak and damp and mould reports. Reports of water pressure loss. The complaint.
Metropolitan Thames Valley Housing (MTV) (202346786)
The complaint is about the landlord’s handling of: Boiler repairs. Damp and mould. The associated complaint.
Midland Heart Limited (202412035)
The complaint is about the landlord’s: Handling of rodent infestation. Response to concerns about staff conduct. Handling of a move to temporary accommodation. Response to reports about a neighbour’s dog. Communication. Complaint handling.
Moat Homes Limited (202450882)
The complaint is about the landlord’s: Handling of a request for a disabled parking bay. Handling of antisocial behaviour (ASB) reports including staff conduct and discrimination. Complaint handling.
Newlon Housing Trust (202315804)
The complaint is about the landlord’s response to the resident’s enquiries about fire safety. We have also investigated the landlord’s complaint handling.
Newlon Housing Trust (202344680)
The complaint is about the landlord’s handling of: The resident’s request for information on how the service charges are calculated and apportioned. The resident’s concerns about the compensation offered.
Newlon Housing Trust (202441956)
The complaint is about the landlord’s handling of the resident’s concerns about: Damp, mould, and internal repairs. External repairs and tree maintenance. Pest infestation. We have also investigated the landlord’s complaint handling.
Norwich City Council (202329598)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak at her property. Request for compensation due to damage caused by the leak.
Paragon Asra Housing Limited (202421662)
This complaint is about the landlords: Handling of the resident’s reports about issues with his gas, heating, and hot water. Actions towards the resident following a Prohibition Order from the local authority. Handling of the associated complaint.
Royal Borough Of Greenwich (202423045)
The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour (ASB). communications with the resident. handling of a door repair. response to the resident’s concerns about caretaking. The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202337231)
The complaint is about the landlord’s handling of: A garage door repair. The associated complaint.
Sanctuary Housing Association (202409928)
The complaint is about the landlord’s response to the resident’s: Report of a fault to the immersion heater. Report of a rodent infestation. Report that it delayed in replacing the property’s windows. Report of a repair to the front door. Concerns regarding the condition of the kitchen, the guttering and …
Southern Housing (202325387)
The complaint is about: the increase in the costs of the resident’s service charge. the landlord’s handling of the resident’s request for documents relating to service charges for the year 2021-2022. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
Southern Housing (202441914)
The complaint is about the landlord’s handling of the resident’s reports of: damp and mould leaks window repairs damage to personal belongings
Together Housing Association Limited (202438425)
REPORT COMPLAINT 202438425 Together Housing Association Limited 31 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Vivid Housing Limited (202320014)
The resident’s complaint is about the landlord’s response to her reports about: Defects/snagging in a new-build property. The condition of her garden. We have also investigated the landlord’s complaint handling.
Vivid Housing Limited (202442572)
The resident’s complaint is about the landlord's response to his reports about: the condition of his windows. damp and mould and a roof leak.
GreenSquareAccord Limited (202433034)
The complaint is regarding the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Camden Council (202402324)
The complaint is about the landlord’s handling of the resident’s reports of: Heating and hot water issues. Its staff’s conduct. We have also considered the landlord’s: Communication regarding the resident’s rent account. Handling of the associated complaints.
London Borough of Islington (202432335)
The complaint is about the landlord’s handling of the leaseholder’s: Reports of a leak from the roof causing damp and mould. Associated complaint.
London Borough of Lewisham (202415887)
The complaint is about the landlord’s: Handling of the resident’s report of a repair to her boiler and the annual gas safety check. Complaint handling.
London Borough of Lewisham (202437098)
The complaint is about the landlord’s handling of: The resident’s reports of mould. Lift breakdowns in the block. The resident’s complaint.
London & Quadrant Housing Trust (202217681)
The complaint is about the landlord’s handling of the resident’s: Reports of structural issues at the property. Request for a temporary move.
London & Quadrant Housing Trust (202416390)
The complaint is about the landlord’s response to the resident’s queries regarding the: Grounds maintenance service charge. Water testing service charge. Management fee. This investigation has also considered the redress the landlord offered for its handling of the associated formal complaint.
London & Quadrant Housing Trust (202430881)
This complaint is about the landlord’s handling of fire safety issues within the resident’s block, including: Delays in it replacing the resident’s front door. The resident’s request for information about a Fire Risk Assessment (FRA) conducted in 2018. The resident’s concerns about the landlord’s FRA in 2023. The landlord’s communication …
London & Quadrant Housing Trust (202431389)
The complaint is about: The effects of disrepair on the value of the resident’s property. The landlord’s handling of leaks, damp and mould. The landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)