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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

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16 Apr 2025 Partial Maladministration The Riverside Group Limited (202317326) Case 202317326 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by a neighbour and ASB … 16 Apr 2025 Partial Maladministration Torus62 Limited (202323921) Case 202323921 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould following the completion of work … 15 Apr 2025 Partial Maladministration Citizen Housing (202317397) Case 202317397 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of the resident’s reports of dangerous electrical wiring in his garden. The landlord's … 15 Apr 2025 Partial Maladministration NSAH (Alliance Homes) Limited (202322929) Case 202322929 · Financial The complaint is about the landlord’s handling of the resident’s: Request for it to rehouse him. Request for a reasonable … 15 Apr 2025 Partial Maladministration Peabody Trust (202303353) Case 202303353 · Managing Relations The complaint is about the landlord’s response to the resident’s repair requests. We will also consider the landlord’s complaint handling … 15 Apr 2025 Partial Maladministration Richmond Housing Partnership Limited (202338024) Case 202338024 · Managing Relations The complaint is about the landlord’s response to the resident’s: Report of damp and mould. Request to renew the windows. … 15 Apr 2025 Partial Maladministration Sanctuary Housing Association (202316571) Case 202316571 · Estate Management The complaint is about the landlord’s response to the resident’s concerns around the condition of the block’s communal areas. The … 15 Apr 2025 Partial Maladministration Sanctuary Housing Association (202343637) Case 202343637 · Managing Relations The complaint is about the landlord’s handling of: Kitchen repairs following damp works. The associated complaint. 15 Apr 2025 Partial Maladministration Southern Housing (202407786) Case 202407786 · Managing Relations The complaint is about the landlord’s: handling of a new property sale. response to the resident’s concerns about the valuation … 15 Apr 2025 Partial Maladministration The Guinness Partnership Limited (202321575) Case 202321575 · Responsive repairs/activity The complaint is about the landlord’s handling of: Reports of repairs to the property. Requests for recycling services. 15 Apr 2025 Partial Maladministration Torus62 Limited (202226734) Case 202226734 · Managing Relations The complaint is about the landlord’s response to the resident’s: Request for a new rear fence. Report of a leaking … 14 Apr 2025 Partial Maladministration A2Dominion Housing Group Limited (202330901) Case 202330901 · Managing Relations The complaint is about the landlord’s: Communication regarding the resident’s request to move property. Handling of outstanding repairs, namely: Faulty … 14 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202120114) Case 202120114 · Managing Relations The complaint is about the landlord’s handling of repairs to the front entrance door. The Ombudsman has also considered the … 14 Apr 2025 Partial Maladministration GreenSquareAccord Limited (202429481) Case 202429481 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of water ingress and associated damp and mould. complaint. 14 Apr 2025 Partial Maladministration Halton Housing (202433670) Case 202433670 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s requests that it … 14 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (202311793) Case 202311793 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of water ingress through the wall, which caused internal … 14 Apr 2025 Partial Maladministration Moat Homes Limited (202421080) Case 202421080 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The … 14 Apr 2025 Partial Maladministration Peabody Trust (202321123) Case 202321123 · Managing Relations The complaint concerns the landlord’s: Handling of works to address damp and mould and the resident’s temporary move to alternative … 14 Apr 2025 Partial Maladministration Places for People Group Limited (202314748) Case 202314748 · Managing Relations The complaint is about the landlord’s: Response to reports of repairs required to a neighbour’s roof, a replacement sink, a … 14 Apr 2025 Partial Maladministration Settle Group (202314481) Case 202314481 · Financial The complaint is about the landlord’s handling of: Grounds maintenance services and window cleaning costs. Queries about communal gas charges … 14 Apr 2025 Partial Maladministration Southern Housing (202331229) Case 202331229 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports of: Repairs subject to court proceedings in 2023. Leaking … 11 Apr 2025 Partial Maladministration Bromford Housing Group Limited (202303289) Case 202303289 · Managing Relations The complaint is about the landlord’s handling of resident’s reports of defects in the new build property. The Ombudsman has … 11 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202330464) Case 202330464 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a carbon monoxide leak from the boiler. We … 11 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202414657) Case 202414657 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for aids and adaptations in the property. The Ombudsman … 11 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202223865) Case 202223865 · Financial The complaint is about the landlord’s handling of the resident’s: Request for a service charge refund from November 2013. Associated … 11 Apr 2025 Partial Maladministration One Vision Housing Limited (202417735) Case 202417735 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB) from neighbours, including noise nuisance, … 11 Apr 2025 Partial Maladministration Peabody Trust (202213665) Case 202213665 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s enquiries about fire safety works completed in 2022. We have … 11 Apr 2025 Partial Maladministration Peabody Trust (202345157) Case 202345157 · Managing Relations The complaint is about the landlord’s handling of: The resident's request for a repair to her flooded balcony. The associated … 11 Apr 2025 Partial Maladministration Stonewater Limited (202310853) Case 202310853 · Financial This complaint is about: The level of service charges and the resident’s liability to pay them. The landlord’s communication with … 10 Apr 2025 Partial Maladministration Hyde Housing Association Limited (202309547) Case 202309547 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour. complaint handling. 10 Apr 2025 Partial Maladministration NSAH (Alliance Homes) Limited (202327342) Case 202327342 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of issues with his boiler. Associated formal complaint. 10 Apr 2025 Partial Maladministration Royal Borough Of Greenwich (202232768) Case 202232768 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Noise reports made by the resident’s neighbour. Information relating to the resident’s … 10 Apr 2025 Partial Maladministration The Community Housing Group Limited (202322903) Case 202322903 · Financial The complaint is about the landlord’s: Handling of a chargeable repair to the property’s toilet. Response to the resident’s concerns … 9 Apr 2025 Partial Maladministration A2Dominion Housing Group Limited (202308011) Case 202308011 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Reports of a gas leak. Pest control and a contaminated water tank. … 8 Apr 2025 Partial Maladministration Irwell Valley Housing Association Limited (202324785) Case 202324785 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB). the resident’s personal data. the … 8 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202210958) Case 202210958 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns about estate inspections, the local office and caretaking. A … 8 Apr 2025 Partial Maladministration The Abbeyfield Society (202314572) Case 202314572 · Abbeyfield The complaint is about the landlord’s response to the resident’s: Reports of repairs to the shower, and a lack of … 7 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202302863) Case 202302863 · Managing Relations The complaint is about the landlord’s handling of: The resident's request for hot water and heating repairs. The associated complaint. 7 Apr 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202308348) Case 202308348 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Noise and pigeon nuisance. A back surge of … 7 Apr 2025 Partial Maladministration Peabody Trust (202318960) Case 202318960 · Financial The resident’s complaint is regarding the landlord’s handling of: Repairs and reports of damp and mould in the property. A … 7 Apr 2025 Partial Maladministration The Riverside Group Limited (202331764) Case 202331764 · Financial This complaint is about the landlord’s handling of: The resident’s request for the landlord to write off his arrears because … 7 Apr 2025 Partial Maladministration Vivid Housing Limited (202341328) Case 202341328 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of repairs. Complaint handling. 4 Apr 2025 Partial Maladministration Jigsaw Homes Group Limited (202324511) Case 202324511 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould and a request to replace … 4 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (202403327) Case 202403327 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for permanent rehousing and concerns it misplaced sensitive personal … 4 Apr 2025 Partial Maladministration MHS Homes Ltd (202302619) Case 202302619 · Voluntary The complaint is about the landlord’s handling of: Repairs to the bathroom roof and ceiling. The resident’s associated complaint. 4 Apr 2025 Partial Maladministration Regenda Limited (202410650) Case 202410650 · Managing Relations The complaint is about the landlord’s handling of: repairs to kitchen cupboard hinges at the property. the resident’s enquiry about … 4 Apr 2025 Partial Maladministration Torus62 Limited (202318532) Case 202318532 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s report of anti-social behaviour (ASB) including an assault by a … 3 Apr 2025 Partial Maladministration Glover’s Trust Endowed Fund (202340175) Case 202340175 · Almshouse The complaint is about the landlord’s: handling of applications for energy bill relief and discount schemes. handling of concerns about … 3 Apr 2025 Partial Maladministration Hyde Housing Association Limited (202307147) Case 202307147 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of staff conduct. The removal of the resident’s property … 3 Apr 2025 Partial Maladministration London Borough of Lambeth (202322849) Case 202322849 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about: Service charges. Estate grounds maintenance. Gutter repairs.