GreenSquareAccord Limited (202431242)
The complaint is about the landlord's handling of the resident’s reports of damp and mould and related repairs. We have also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Guildford Borough Council (202325281)
The complaint is about the landlord’s response to the resident's reports of an odour in her property. This report has also assessed the landlord’s complaint handling.
London Borough of Islington (202232909)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks and associated repairs within the property coming from a communal water tank facility. Associated complaint.
London & Quadrant Housing Trust (202203278)
The complaint is about the landlord's handling of: Repairs to the heating and hot water system at the resident's property. Reports of leaks and associated repairs. Repairs to damp, electrics, plaster cracks, and make good works. The associated complaint.
Midland Heart Limited (202427156)
The complaint is about the landlord’s handling of: Repairs to the resident’s property including the bathroom, the windows, the cellar, damp and mould, the drains, the guttering, a leak into the kitchen and rubbish in the communal garden. The resident’s reports of noise from the communal hallway. The associated complaint.
Newcastle City Council (202440970)
The complaint is about the landlord’s handling of: garage door repairs. front door repairs. damp and mould. leak issues from above and the resident’s request that it decorate. reports of an insect infestation. the request that it replace the living room radiator.
Notting Hill Genesis (202304367)
The complaint is about the landlord’s handling of: The resident’s reports of noise coming from the hot water cylinder in her property. The resident’s complaint.
Royal Borough of Kingston Upon Thames (202200983)
The complaint is about the landlord’s response to the resident’s concerns about: The standard of cleaning and condition of the communal areas of her estate. Vermin in the communal area. The associated complaint.
Abri Group Limited (202450758)
The complaint is about: The landlord’s handling of the resident’s concerns about the fire alarm going off and the lift being deactivated. The landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Clarion Housing Association Limited (202438888)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
Places for People Group Limited (202423085)
The complaint is about the landlord’s handling of: A leak and subsequent damp and mould. Repairs to the boiler. The resident’s concerns about incorrect information on his rent account. The complaint.
Sheffield City Council (202341095)
The complaint is about: The local council’s consideration of the resident’s housing application and the associated banding. The conduct of the local council’s staff in respect of housing allocation. The landlord’s response to the resident’s reports of noise. The landlord’s complaint handling.
Clarion Housing Association Limited (202444733)
The complaint is about the landlord’s response to the resident’s concerns about works completed in her property in April 2019. We have also considered the landlord’s complaint handling.
London Borough of Newham (202415069)
The complaint is about the landlord’s response to the resident’s report of: A roof leak and the handling of remedial repairs. Damage to personal property. The Ombudsman has also decided to investigate the landlord’s complaint handling.
One Housing Group Limited (202347825)
The complaint is about the landlord’s: Response to a request for additional refuse bins. Handling of guttering repairs and property humidity levels. We have also considered the landlord’s complaint handling.
Places for People Group Limited (202431114)
The complaint is about the landlord’s: Handling of the resident’s reports of repairs, damp and mould. Response to the resident’s requests for a kitchen replacement. Complaint handling.
Royal Borough Of Greenwich (202425589)
The complaint is about: The handling of the resident’s rehousing application. The landlord’s handling of damp and mould. The landlord’s response to the resident’s concerns about staff conduct. We have also investigated the landlord’s complaint handling.
Southern Housing (202413945)
The complaint is about the landlord’s handling of concerns about: The property condition following a mutual exchange. A right of way. Reports of antisocial behaviour (ASB).
The Guinness Partnership Limited (202407989)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs of a faulty boiler.
Watford Community Housing Trust (202428513)
The complaint is about: The landlord’s handling of repairs to the front door. The landlord’s response to the resident’s concerns about fire safety. The landlord’s response to the resident’s concerns about disruption caused by major works and her request to be moved. We have also considered the landlord’s complaint handling.
Amplius Living (202417094)
The resident’s complaint is about the landlord’s: Response to reports of a faulty Air Source Heat Pump (ASHP). Handling of the associated complaint.
Leicester City Council (202340066)
This complaint is about the landlord’s response to the resident’s: report of repair to their back garden fence. concerns about the risks posed by trees in their back garden.
London Borough of Ealing (202334976)
The complaint is about the landlord’s handling of the resident’s report of poor staff conduct. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
London Borough of Ealing (202447207)
The complaint is about the landlord’s handling of the resident’s: Reports that she did not view the property before sign up and subsequently found the kitchen too small for appliances. Request of a second entrance door key. Associated complaint.
London & Quadrant Housing Trust (202400842)
The complaint is about the landlord’s handling of the resident’s: Reports of required repairs and antisocial behaviour (ASB) in the communal areas of the property. Associated complaint.
North West Leicestershire District Council (202419956)
The resident has complained about: The landlord’s handling of a boiler replacement. The associated complaint handling.
Notting Hill Genesis (202321669)
The complaint is about the landlord’s handling of the resident’s reports of: Cracks in the wall of the property. Missing roof tiles. We have also considered the landlord’s handling of the associated complaint.
Peabody Trust (202421457)
The complaint is regarding the landlord’s handling of: Planned works to replace the windows in the property. The resident’s complaint.
Wolverhampton City Council (202344654)
The complaint is about the landlord’s handling of: reports of damp and mould and the associated remedial repairs the associated complaint
London Borough of Tower Hamlets (202345104)
This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB) by their neighbour. the associated complaint.
London Borough of Waltham Forest (202440600)
The complaint is about the landlord's: Handling of the resident’s reports of antisocial behaviour (ASB). Handling of the resident’s reports of items left in communal areas. Complaint handling.
London & Quadrant Housing Trust (202330012)
REPORT COMPLAINT 202330012 London & Quadrant Housing Trust (L&Q) 13 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
London & Quadrant Housing Trust (202341288)
The complaint is about the landlord’s handling of the resident’s reports of issues with the boiler and carbon monoxide detector. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202342298)
The complaint is about the landlord's handling of the resident’s: reports of no heating and hot water in the property and associated repairs to the boiler. complaint.
London & Quadrant Housing Trust (202343946)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and a subsequent pest infestation. Request to move due to overcrowding. We have also investigated the landlord’s complaint handling.
Royal Borough Of Greenwich (202330963)
The complaint is about the landlord’s handling of the resident’s: Concerns about the temperature in her child’s bedroom. Housing Application We have also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202439386)
The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202447855)
The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Newham (202445184)
The complaint is about the landlord’s handling of leaks, damp and mould in the resident’s home.
One Manchester Limited (202415219)
The complaint is about the landlord’s handling of: The resident’s service charge account including their request for a breakdown and liability of charges. The resident’s query concerning his eligibility for an ECO4 grant. The resident’s concerns about his customer journey between September 2023 to April 2024. The resident’s Subject Access …
Sanctuary Housing Association (202337495)
REPORT COMPLAINT 202337495 Sanctuary Housing Association 12 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Croydon Churches Housing Association Limited (202326263)
The complaint is about the landlord’s response to the resident’s: Request to re-classify the property and reduce the rent. Concerns regarding the legality of the Tenancy Agreement (TA). Request for a transfer to a larger property. Reports of repairs to the floorboards. Concern about the communication regarding the rent increase …
London Borough of Islington (202421289)
The complaint is about the landlord’s handling of: A leak to the resident’s property. The resident’s insurance query.
St Mungo Community Housing Association (202401815)
The complaint is about the landlord’s: Response to the resident’s concerns about a rent refund and rent arrears. Complaints handling.
A2Dominion Housing Group Limited (202438166)
The complaint is about the landlord’s handling of: The resident’s subject access request (SAR). Damp and mould in the resident’s property. Asbestos in the ceiling and electrical issues. Rodent infestation. The complaint. The landlord operates a 2 stage complaints process. Its policy says it will respond at stage 1 within …
Birmingham City Council (202440204)
The complaint is about the landlord’s handling of the:
London Borough of Hackney (202402269)
The complaint is about the landlord’s handling of: A leak and kitchen repairs in the resident’s property. Reimbursement of associated costs while in temporary accommodation. Forced entry into the resident’s property. Stolen money from the resident’s property. Initially rehousing the resident, and her subsequent request for further rehousing. The complaint. …
Clarion Housing Association Limited (202320116)
The complaint is about the landlord’s handling of the resident’s concerns about: rodents coming into her home. the size of her child’s bedroom. The Ombudsman has also assessed the landlord’s complaint handling.
Flagship Housing Group Limited (202437733)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated formal complaint.
Jigsaw Homes Group Limited (202415155)
The complaint is about the landlord's handling of the resident’s: reports of pests at the property. rent enquiry. associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)