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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,803 of 16,595 decisions matching "property"

Decisions

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21 Jul 2021 Partial Maladministration Peabody Trust (202011082) Case 202011082 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the leaseholder’s complaint about: His reports of a leak outside his property. … 20 Jul 2021 Partial Maladministration GreenSquareAccord Limited (202014306) Case 202014306 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about the safety of storage heaters installed in her … 20 Jul 2021 Partial Maladministration Notting Hill Genesis (202002474) Case 202002474 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of a leak at his property and the subsequent … 16 Jul 2021 Partial Maladministration Yorkshire Housing Limited (202100909) Case 202100909 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: No gas supply in his kitchen at the … 15 Jul 2021 Partial Maladministration Clarion Housing Association Limited (202009271) Case 202009271 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of electric sockets not working in the property. Response … 14 Jul 2021 Partial Maladministration Leeds City Council (202016026) Case 202016026 · Local Authority / ALMO or TMO The complaint refers to: The landlord's handling of repairs following a leaking roof at the resident's property. The resident’s legal … 13 Jul 2021 Partial Maladministration GreenSquareAccord Limited (202012871) Case 202012871 · Managing Relations The complaint refers to the landlord’s handling of: Repairs to plastering in the property. Repairs to the resident’s boiler. The … 12 Jul 2021 Partial Maladministration Sovereign Housing Association Limited (202005862) Case 202005862 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: reports about repair works required at her property; reports about … 9 Jul 2021 Partial Maladministration Habinteg Housing Association Limited (201910893) Case 201910893 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of mould growth in her property; the related complaint. 5 Jul 2021 Partial Maladministration Metropolitan Housing Trust Limited (202100690) Case 202100690 · Managing Relations The complaint concerns: The landlord’s response to the resident’s reports of the condition of the communal bin store serving her … 5 Jul 2021 Partial Maladministration Trident Housing Association Limited (202002463) Case 202002463 · Financial The complaint concerns the landlord’s: Handling of repairs to the property following a leak from a radiator. Refusal to reimburse … 30 Jun 2021 Partial Maladministration Habinteg Housing Association Limited (202016207) Case 202016207 · Managing Relations The complaint is about the landlord’s response to the resident’s: Request to repair the cladding on the property. Request to … 30 Jun 2021 Partial Maladministration LiveWest Homes Limited (202007797) Case 202007797 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns regarding defects which she had reported in respect of … 28 Jun 2021 Partial Maladministration Nottingham Community Housing Association Limited (202014644) Case 202014644 · Estate Management The complaint is about the landlord’s: Decision to relocate the communal bins for the building to directly outside the resident’s … 24 Jun 2021 Partial Maladministration Optivo (202007672) Case 202007672 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of knotweed in her garden. The condition of the … 23 Jun 2021 Partial Maladministration Haringey Council (202009073) Case 202009073 · Local Authority / ALMO or TMO The complaint is regarding: The landlord’s response to the resident’s reports of damp and mould in her property. The landlord’s … 21 Jun 2021 Partial Maladministration One Vision Housing Limited (202015896) Case 202015896 · Moving/Buying/Selling Home The complaint concerns: The advice given to the resident by the landlord about his suitability for a property. The impact … 17 Jun 2021 Partial Maladministration Notting Hill Genesis (201909608) Case 201909608 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: his neighbour’s antisocial behaviour (ASB), including: noise nuisance; … 16 Jun 2021 Partial Maladministration Citizen Housing (202005427) Case 202005427 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s requests for repairs to the floorboards in his property prior … 15 Jun 2021 Partial Maladministration St Albans City and District Council (202012034) Case 202012034 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to: The resident’s concerns about the condition of the property when the tenancy … 14 Jun 2021 Partial Maladministration York Housing Association Limited (202002635) Case 202002635 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports that the property had not met lettable standards; the … 9 Jun 2021 Partial Maladministration One Housing Group Limited (202007494) Case 202007494 · Financial The complaint is about: The level and reasonableness of the service charges paid by the resident. The landlord’s response to … 8 Jun 2021 Partial Maladministration Trafford Housing Trust Limited (201914289) Case 201914289 · Estate Management The complaint refers to the landlord’s response to the resident’s concerns about: The grounds maintenance provided at the property. The … 2 Jun 2021 Partial Maladministration Saffron Housing Trust Limited (202008332) Case 202008332 · Old Property Condition migrated-2025 The resident complains: That she and her late husband were not informed and consulted before a development project commenced. About … 28 May 2021 Partial Maladministration Camden Council (202009780) Case 202009780 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the residents reports of: Repairs to a communal gate. Leaks in the … 28 May 2021 Partial Maladministration Clarion Housing Association Limited (202006786) Case 202006786 · Managing Relations The complaint is regarding: The landlord’s handling of repairs to the resident’s pathway and manhole covers on his property. The … 26 May 2021 Partial Maladministration Clarion Housing Association Limited (201915794) Case 201915794 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould in the property. The landlord’s … 26 May 2021 Partial Maladministration Greatwell Homes Limited (202004324) Case 202004324 · Managing Relations The complaint is about: The landlord’s unannounced visits to the property on 29 July 2019; The unannounced visit to the … 25 May 2021 Partial Maladministration London Borough of Hackney (202002516) Case 202002516 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Response to the resident’s request … 24 May 2021 Partial Maladministration Orbit Group Limited (201808557) Case 201808557 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request to move to another property Repairs and adaptations to … 21 May 2021 Partial Maladministration Barnet Council (202014754) Case 202014754 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of: the resident’s reports of drainage repairs needed outside his property; the resident’s … 21 May 2021 Partial Maladministration Bolton at Home Limited (202011752) Case 202011752 · ASB/Abuse/Nuisance The complaint refers to: The landlord’s handling of the resident’s concerns about the standard of cleaning and grounds maintenance in … 20 May 2021 Partial Maladministration The Riverside Group Limited (202011970) Case 202011970 · Health and Safety (inc. building safety) The complaint is about: The level of compensation offered to the resident by the landlord for its disconnection of her … 18 May 2021 Partial Maladministration Thurrock Council (202004501) Case 202004501 · Managing Relations The complaint is about the landlord’s response to the residents reports of: The initial blocked drain at the property and … 14 May 2021 Partial Maladministration Camden Council (202002092) Case 202002092 · Local Authority / ALMO or TMO The resident complains about: The length of time scaffolding was erected at her property. The landlord’s response to her concerns … 12 May 2021 Partial Maladministration Peabody Trust (201907854) Case 201907854 The complaint is about: The landlord’s handling of the resident’s repair request The compensation offered by the landlord for a … 10 May 2021 Partial Maladministration Metropolitan Housing Trust Limited (202004789) Case 202004789 · Information and data management The complaint is regarding landlord’s response to the resident’s concerns about: a faulty boiler at her property. her succession application. … 4 May 2021 Partial Maladministration Clarion Housing Association Limited (202009303) Case 202009303 · Financial The complaint is about the landlord’s response to the resident’s: concerns about the designation of her property as a three-bedroom … 4 May 2021 Partial Maladministration One Housing Group Limited (202007192) Case 202007192 · Estate Management The complaint concerns: the landlord response’ to the resident’s reports of a water leak from the bathroom ceiling in the … 30 Apr 2021 Partial Maladministration Anchor Hanover Group (202009169) Case 202009169 · Health and Safety (inc. building safety) The resident complained about the landlord’s: response to his concern about insufficient compartmentalisation within the building to prevent transmission of … 30 Apr 2021 Partial Maladministration Birmingham City Council (202006376) Case 202006376 · Old Property Condition migrated-2025 The complaint concerns: the landlord’s handling of the resident’s reports of outstanding repairs in her property. the impact the condition … 29 Apr 2021 Partial Maladministration Optivo (201903550) Case 201903550 · Managing Relations This complaint is about the landlord’s response to the resident’s concerns about its handling of repairs to the resident’s property … 29 Apr 2021 Partial Maladministration Prospect Housing Limited (201811550) Case 201811550 · Financial The resident complains about: The level of compensation offered by the licensor in relation to a burglary at the property … 28 Apr 2021 Partial Maladministration Waterloo Housing Group Limited (201912756) Case 201912756 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to the resident’s concerns that it should not have allowed the mutual exchange … 26 Apr 2021 Partial Maladministration Platform Housing Group Limited (202012060) Case 202012060 · Estate Management The complaint is about the landlord's response to the resident's concerns about: The condition and management of the car parking … 22 Apr 2021 Partial Maladministration Octavia Housing (202006862) Case 202006862 · Managing Relations The complaint concerns the landlord’s handling of the resident’s: transfer application and property offer. reports of mould and damp at … 16 Apr 2021 Partial Maladministration Leeds City Council (202007676) Case 202007676 · Local Authority / ALMO or TMO The complaint is about: The conduct of a local ward member in respect of a planning application. The allocation of … 16 Apr 2021 Partial Maladministration Newlon Housing Trust (202009618) Case 202009618 · Managing Relations The complaint concerns: the landlord’s handling of the resident’s reports of excessive heat and cold in the property. the landlord’s … 15 Apr 2021 Partial Maladministration Hounslow Council (202008895) Case 202008895 · Local Authority / ALMO or TMO The resident has complained about: The landlord's handling of her reports of leaks in the bathroom and the kitchen of … 15 Apr 2021 Partial Maladministration One Housing Group Limited (202000109) Case 202000109 · Financial The complaint is about: the increase of the service charge year-on-year; the resident’s ability to acquire an additional portioned percentage …